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ACM Consultant
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/16/2024 10:20 PM
Payroll Tax Compliance Analyst, Global Payroll Compliance
Amazon, Hyderabad, TS, IN
DESCRIPTIONJob summaryOur mission statement is: “Pay Employees accurately and on time with the highest customer obsession and highest level of controllership, at the lowest cost to Amazon”. If you are motivated to dive into the detail and take ownership, we have the career you’re looking for!You will work in the Global Payroll Compliance team to create tools, assess metrics/data and write reports on the current and identified activities and risk areas we monitor, and be responsible for discovering, advising and measuring risks. Your primary area of responsibility will be the APAC region, but you will have the opportunity to lead global payroll inspections and improvement projects for compliance. Job Responsibilities include:Work with Compliance tools to provide management reporting and metrics, and use these in the effective monitoring of identified Compliance risks.Work with Compliance tools to effectively track all regular statutory requirements, working closely with Payrolls teams to complete tasks in a timely manner.Manage audit activities with regulators and coordinating internal stakeholders.Take ownership of global and regional level projects in the Global Payroll Compliance team.Discover and identify new areas of risk and manage to resolution and full compliance.Manage / facilitate in audits and exploratory sessions of the Operational payroll process and statutory requirements.Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues.Work closely with the Payroll teams, providing support and guidance, and continuous training on areas of Global Payroll Compliance.Build partnerships with external consultants to gain expert advice where necessary.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- -Tax, Employment Legal and / or Payroll experience with specific exposure to countries in APAC- - Excellent knowledge of international payroll, employment tax and social security legislation- - Good knowledge about cross border workers, tax treaties and other international employment legislation- - Good excel and reporting skills- - Advanced analytical skills and the ability to dive deep into details, while also seeing and understanding the big picture- -Fluent in English in both written and verbal communicationPREFERRED QUALIFICATIONS- - Education and/or training in a relevant subject matter, such as Finance- - Previous Payroll Compliance or Employment Tax experience across multiple geographies- - Experience within a control or audit environment- - Additional language skills- - Project management experience
Payroll Tax Compliance Analyst, Global Payroll Compliance
Amazon, Hyderabad, TS, IN
DESCRIPTIONJob summaryOur mission statement is: “Pay Employees accurately and on time with the highest customer obsession and highest level of controllership, at the lowest cost to Amazon”. If you are motivated to dive into the detail and take ownership, we have the career you’re looking for!You will work in the Global Payroll Compliance team to create tools, assess metrics data and write reports on the current and identified activities and risk areas we monitor, and be responsible for discovering, advising and measuring risks. Your area of responsibility will focus on global payroll inspections and improvement projects for compliance.Job Responsibilities include:Work with Compliance tools to provide management reporting and metrics, and use these in the effective monitoring of identified Compliance risks.Work with Compliance tools to effectively track all regular statutory requirements, working closely with Payrolls teams to complete tasks in a timely manner.Manage audit activities with regulators and coordinating internal stakeholders.Take ownership of global and regional level projects in the Global Payroll Compliance team.Discover and identify new areas of risk and manage to resolution and full compliance.Manage / facilitate in audits and exploratory sessions of the Operational payroll process and statutory requirements.Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues.Work closely with the Payroll teams, providing support and guidance, and continuous training on areas of Global Payroll Compliance.Build partnerships with external consultants to gain expert advice where necessary.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- -Tax, Employment Legal and / or Payroll experience with specific exposure to countries in APAC- - Excellent knowledge of international payroll, employment tax and social security legislation- - Strong knowledge about cross border workers, tax treaties and other international employment legislation- - Experience of SOX compliance and responsibilities- - Strong excel and reporting skills- - Advanced analytical skills and the ability to dive deep into details, while also seeing and understanding the big picture- -Fluent in English in both written and verbal communicationPREFERRED QUALIFICATIONS- - Bachelors or Masters in a relevant subject matter, such as Finance- - Previous Payroll Compliance management experience across multiple geographies- - Experience within a control or audit environment- - Additional language skills- - Project management experience
Payroll Tax Compliance Analyst, Global Payroll Compliance
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- -Tax, Employment Legal and / or Payroll experience with specific exposure to countries in APAC- - Excellent knowledge of international payroll, employment tax and social security legislation- - Good knowledge about cross border workers, tax treaties and other international employment legislation- - Good excel and reporting skills- - Advanced analytical skills and the ability to dive deep into details, while also seeing and understanding the big picture- -Fluent in English in both written and verbal communicationDESCRIPTIONJob summaryOur mission statement is: "Pay Employees accurately and on time with the highest customer obsession and highest level of controllership, at the lowest cost to Amazon". If you are motivated to dive into the detail and take ownership, we have the career you're looking for!You will work in the Global Payroll Compliance team to create tools, assess metrics/data and write reports on the current and identified activities and risk areas we monitor, and be responsible for discovering, advising and measuring risks. Your primary area of responsibility will be the APAC region, but you will have the opportunity to lead global payroll inspections and improvement projects for compliance. Job Responsibilities include:Work with Compliance tools to provide management reporting and metrics, and use these in the effective monitoring of identified Compliance risks.Work with Compliance tools to effectively track all regular statutory requirements, working closely with Payrolls teams to complete tasks in a timely manner.Manage audit activities with regulators and coordinating internal stakeholders.Take ownership of global and regional level projects in the Global Payroll Compliance team.Discover and identify new areas of risk and manage to resolution and full compliance.Manage / facilitate in audits and exploratory sessions of the Operational payroll process and statutory requirements.Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues.Work closely with the Payroll teams, providing support and guidance, and continuous training on areas of Global Payroll Compliance.Build partnerships with external consultants to gain expert advice where necessary.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- - Education and/or training in a relevant subject matter, such as Finance- - Previous Payroll Compliance or Employment Tax experience across multiple geographies- - Experience within a control or audit environment- - Additional language skills- - Project management experienceSalary: . Date posted: 04/14/2024 08:35 AM
ACM Consultant (APAC), DLS
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - DL | Virtual Location - HR | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM
ACM Consultant (UK/ROI), DLS
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM
ACM Consultant
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/20/2024 08:58 AM