Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

SAP EWM Consultant

, hyderabad, hyderabad district, IN

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a ((SAP EWM Consultant)) to join our team in ((Hyderabad)), ((Telangana)), ((India)).SAP eWM Functional ConsultantPosition OverviewOur SAP Implementation eWM Functional Consultant will lead others through the implementation of SAP. Duties include but may not be limited to::Ability to lead business workshops for blueprinting activities:Analyzing legacy data, quality check of submitted load files, testing load quality, leading user testing and acceptance of load process, providing input into specifications for automated data migration transformation rules, analysis and identification of duplicate records and other activities required for successful and on time data migration:Perform high:level analysis of customer business processes and requirements to support project Data Migration requirements with proposed solutions:Perform detailed analysis of customer requirements to produce custom solution specifications:Provide direction to SAP BODS / ADM development teams for solution realization and participate, as necessary, during coding, testing, documentation, and maintenance activities:Work closely with Data Migration team to document data migration requirements, on project planning and load scheduling, testing, troubleshooting, and issue resolutionJob Requirements:5+ of Overall experience in SAP MM/WM/eWM Implementations / Rollouts:1 : 2 Yrs. of experience with S/4 HANA MM/WM/eWM Implementations / Rollout experience:SAP S/4 HANA data migration expertise in SAP MM/WM/eWM Master / transaction data including Material Masters, Vendors (BP), Purchasing Info. Records, Source List, Storage Bins, Warehouse Product Master (EWM), Control Cycles (EWM), Handling Units, Material Inventory, Free Goods, Purchase Agreements etc..:Experience with creating functional documentation for data migration field mapping, rules etc..LI:INCDTSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Oracle Applications Functional Consultant, Close System

Amazon, Hyderabad, TS, IN

DESCRIPTIONExternal job descriptionFinance Technology General Ledger and Month Close optimization team is looking for an Oracle e-Business Suite Functional Analyst with expertise in Financials to play a key role designing, implementing, and extending the applications used in Amazon. This position will be responsible for leading the functional design, configuration and support of applications with a primary focus on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team’s work portfolio.Job Responsibilities: - Interact with business customers to understand and document their business processes and requirements. - Perform gap analysis to determine e-Business suite system configuration and development changes. - Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents. - Work with the business and development team to design and implement system modifications. - Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues. - Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.Personal Behaviors: - Proactive – display energy and initiative in solving problems. Follow all possible avenues to get the job done. - Adaptable – undertake a variety of tasks willingly. Ability to switch from complex to routine tasks when required. Adapt quickly to new technologies and products. Work effectively with a variety of personalities and work styles. - Quality – demonstrate appropriate quality and thoroughness in your work. - Decisive – ability to make decisions quickly when faced with multiple options. Ability to influence others in decided course of action. - Integrity – act with personal integrity at all times. - Professional – work within your team’s processes. Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive can-do approach to work. Key job responsibilitiesJob Responsibilities:Interact with business customers to understand and document their business processes and requirements.Perform gap analysis to determine e-Business suite system configuration and development changes.Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents.Work with the business and development team to design and implement system modifications.Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS asic qualifications - Functional knowledge of Oracle e-Business suite release 11i / R12 in a multi-organization and multi-set of books environment. - A minimum of four years experience working with Oracle Financials supporting more than one of the following applications: General Ledger, Cash Management, Account Receivables , Accounts Payables, Purchasing, Iexpense, Fixed Assets and Cash Management. - Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role. - Experience prioritizing competing demands, scoping large efforts and negotiating timelines are necessary skills. - Experience in engaging Oracle Support to research and resolve issues. - Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries. - Root cause analysis and complex problem solving skills are important. - Experience analyzing data and translating business requirements into technical specifications. PREFERRED QUALIFICATIONS Preferred qualifications - Experience with any of the following are preferred - Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical. - Finance Technology team is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success. - Ability to work independently with limited general supervision. - Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.

SOA Senior Engineer

TTEC, Andhra Pradesh, Hyderabad

Under minimal supervision the SOA Senior Engineer is responsible to maintain standards in software solutions design, development,automated testing, and fault tolerance. Engineers are expected to provideproficient execution in basic software architecture, large scale data store,cloud-based design/implementation and ensure all products are capable of necessaryscalability. Engineers are expected to demonstrate significant domain expertisewith assigned applications as well adaptable design for new solutions and productsas necessary. Engineers will functionas reliable contributors and consultants on all development projects. Engineers will be expected to provideanalytical advice in identifying new solutions and opportunities in the ITspace to ensure our clients and our company can meet objectives. The role is expected to be collaborative and strictlyadhere to software development life cycle standards. Duties and ResponsibilitiesMeetwith business stakeholders and other technical team members to gather, analyze andtranslate devlopment requirements.Participate and take lead in the discovery,planning and implementation of projects and/or issues. Meet with business partners to understandclient needs and make recommendations for technical solutions.Application Support and Development: Implement amyriad of application functionality with standard 3rd party andproprietary tools based on provided design. Works to create creative solutions that directly address underlyingbusiness and technical needs. Works withother team members to ensure a functional code base and application stack. Documenting all changes made to code and foreffectively articulating the changes and maintaining a technicalrepository. Also responsible forproviding feedback on documentation standards for the department. This position has the responsibility of completingprojects and estimates and/or resolving issues within stated SLA and escalatingwhen appropriate.Job RequirementsBSin Computer Science, Business or equivalent work experienceOracle BPEL DevelopmentexperienceOracle SOA / FMW TechnicalAdministrationSOA Experience with goodunderstanding of Service Component Architecture and core SOA Design patternOracle experienceDemonstrated ability tobuild automated unit/integration tests to prove health/quality of codeProficient introubleshooting and debuggingProven experiencedeveloping software that performs well under loadIntermediateexperience implementing business-to-business integration leveraging EDI and XMLEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Financial Support Consultant (5:7 Years) for an on:demand Enterprise Performance Management Provider

, hyderabad, IN

We are looking for a " Financial Support Consultant "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Manage customer relationships .Work with customers to provide best practice solutions to their requirements.Analyze and solve complex customer issues related to data and processes.Escalate complex technical issues to Engineering and / or Product Management teams.Ensure seamless transition of a customer case working closely with Tier 1 support, Engineering and Product Management teams.Contribute to online knowledge base accessed by all Host Analytics and their customers.Continuously enhance knowledge and skills in the areas of problem solving, effective communication,product functionality, accounting and planning.Should be ready to work in the afternoon to late evening IST shifts on a permanent / full time basis.REQUIREMENT: Bachelors degree or equivalent experience in Finance, Business or Computing field.5 : 7 years' experience in providing customer support to enterprise customer for business applications delivered in the Cloud.Great customer service etiquette on the phone, email, live chat and in person.Great English skills (both written and spoken).Knowledge of Microsoft Office Software.The ability to multi:task.Strong trouble:shooting problem:solving skills.

Director - APAC Business Information Security Office

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job The Director, Asia-Pacific (APAC) Business Information Security Office is a key leader in shaping WBD's Global Information and Content Security (GICS) strategy, policies, and standards across the globe. This individual will provide cybersecurity support and leadership through APAC as WBD increases its technical and business footprint within the region . This critical role will help to ensure that technical security controls are implemented and working effectively across business and technology operations, acting as a bridge between the business, technology, and GICS teams, to ensure consistency across strategy, risk , technical security direction, prioritization of cybersecurity efforts, incident response and delivering outcomes on our cybersecurity p rogram . This Director role is responsible for maintaining a strategic relationship within the region, provid ing constant feedback to GICS leadership on the coverage and effectiveness of cyber security controls within APAC.This position will report to the Senior Vice President, Cybersecurity Program Execution, Compliance and Risk Oversight . J ob Responsibilities Strategic Business Partnership Act as a link between APAC operations and our centralized cybersecurity functions, ensuring that security initiatives are aligned with business goals and priorities.Promote corporate cyber security awareness activities and implement security awareness concepts locally, customizing communications to be suitable for the business.Lead the adoption and enforcement of GICS policies and standards across APAC. Technical Security Delivery Serve as a technical cybersecurity subject matter expert (SME), providing multi-disciplinary knowledge, skills, and experience in cybersecurity domains for APACWork with technology leadership, GICS, and all IT Service Owners to generate appropriate communication , process, and education plans to ensure both IT and Business leaders are aware of the overall cybersecurity posture within APAC.Maintain a solid understanding of assigned business lines and supporting infrastructure to effectively handle the threat and risk landscape.Support security operations and other teams in the identification, investigation, and mitigation of cyber security incidents.Work with all GICS leadership management team to drive the adoption of core security services (Identity and Access Management, Logging and Monitoring, Detection and Response, Vulnerability Management, Product Security, Cloud Security, and Content Security). Handle security exceptions for Global news operations, ensuring proper documentation, approval, and review processes are followed.Partner with other GICS leadership to drive the adoption of core security services (Identity and Access Management, Logging and Monitoring, Detection and Response, Vulnerability Management, Product Security, Cloud Security, and Content Security) throughout global news operations . Compliance and Reporting Support enterprise and business lines regulatory and compliance requirements and develop implementation strategies that minimize operational impact and disruption to the business unit.Collaborate and support with corporate functions including Internal Audit, Legal, Privacy, Procurement, and others to ensure that WBD maintains a strong cybersecurity posture.Support enterprise and business lines regulatory and compliance requirements and develop implementation strategies that minimize operational impact and disruption. The Essentials Executive presence, technical security expertise , business acumen, communication skills and alignment focus.Being accountable, project driven, results oriented, willingness to be constantly learning new things, open minded, ability to articulate sometimes complex technical security topics and articulate risks in a language that the business finds meaningful and use that information to make more informed decisions.12-15 years of experience in a technical security environment, with 6-8 years in a supervisory or management role.Solid knowledge of various regulatory requirements and information security control frameworks (ISO, NIST, PCI, GDPR, CCPA, SOX).Strong understanding of audit/risk management methodologies and regulatory requirements pertaining to information security, privacy and/or data securityHands-on experience with security practices such as security incident response and risk management.Exceptional verbal and written communication skills, specifically the ability to communicate within the context of the intended audience, whether that be senior executives or highly technical engineering resources.Good understanding of Industry trends and emerging threats.Experience in leading projects leveraging global teams with matrix resources.Extensive experience in the information security field designing and implementing enterprise security solutions in a global context.Should possess proficiency in the technical aspects of cyber security, such as:o Cloud infrastructure and concepts, specifically the security aspects thereofo Application security topics such as the OWASP top 10.o SIEM & logging toolso Vulnerability Management and EDR/XDR toolsets.o Network and Compute architectureso Identity & Access Management and Privileged Access Management The Nice to Haves Bachelor's degree in computer science, Engineering, or other related discipline preferred or 1 2 + years of previous technical security experience, e.g., architecture, engineering, or InfoSec Director level.Security certifications are a plus (CISSP, CISM, CISA, SANS, etc.) How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/05/2024 09:50 AM

IT Product Management Associate

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Team : As a member of the Business Technology product management team, the Senior Product Analyst will specialize in continuous process and systems improvement for the internal sales Lead to Cash business flows. This role will require some overlap with US West Coast (PST/PDT) or US East Coast (EST/EDT) business hours and India Standard Time (IST). Role Description: The Senior Product Analyst collaborates with the Product Owner (PO) on requirements, business value scoring and success metrics. The Senior Product Analyst drives the requirements gathering process that accurately reflects business needs which includes: risk and impact analyses, "as is" and "to be" process documentation, agnostic of a specific technical solution. The Senior Product Analyst reviews technical solutions for compliance to business process and objectives. Senior Product Analysts may contribute to solution designs, testing plans and execution, as well as the training, troubleshooting and project management aspects of addressing business and operational needs. The candidate must have direct experience with Salesforce CRM as well as Sales, Commission splits calculation and understanding of compensation processes . Responsibilities: Help drive the product vision and high-level strategy to support Quote to Cash process Understand, analyze, and translate business requirements into functional requirements, supporting documentation, user stories, and acceptance criteria Drive feature assessment, requirements gathering, sprint planning, and documentation Develop and own user stories and acceptance criteria that represents the requirements provided by the business Prioritize the work for the scrum team to ensure focus on highest business value items Partner with the dev manager, scrum master to remove any blockers for the team Work closely with the scrum team in supporting the execution of their work Work closely with a product owner lead to communicate product outcomes as well as any challenges/obstacles to stakeholders across areas of expertise including IT and Sales Ensure transparency and traceability from requirements gathering through delivery and beyond Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT) Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners. Partner with the support organization to provide training, support and technical assistance to operation team and end users. Contribute and establish standards and best practicesJob Qualifications: Experience/Skills Required: 4-7 years experience, Masters Degree in Computer Science/Business Administration or equivalent experience Experience in Systems/Business Analysis, Software Engineering or other related client-facing roles Experience in Sales and sales compensation processes systems / commission splits. Good understanding of the Sales operations domain and metrics/KPI's important for the domain Demonstrated experience in writing detailed user stories, acceptance criteria and agile software development Experience with enterprise system implementations Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences Excellent analytical and organisational skills with strong attention to detail Demonstrated success in transforming customer needs into working software within limited timeline and resources Ability to influence cross-functional teams Desired Skills/Experience: 3+ years experience Salesforce platform knowledge (Sales cloud and or Compensation Management and or Xactly ) At least 3-4 years of experience in Product Management Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:19 PM

Senior Salesforce DevOps Consultant

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We seek a talented DevOps engineer to join a strong technology team responsible for the implementation and support of high-volume, high-performance client-facing applications. The candidate will provide deployment/release support for applications that are part of cloud-based, mobile, and/or on-premise environments. You will be responsible for leading key projects in the design, development, and post-release support of the tools that are used by a variety of internal teams at salesforce.com including Salesforce Research scientists. You will be working with multiple development teams as you use their tooling to build capacity at scale. The ideal candidate will be able to learn quickly, work in a fast-paced, team-driven environment, be a problem solver, and has great communication skills. DevOps Engineers who thrive in a fast-paced, dynamic, collaborative environment, and love working with an agile, customer-driven, technology team should apply. At Salesforce, the DevOps Technical Consultant will be part of the Global Delivery Centre (GDC) within the Salesforce Professional Services organization. The GDC includes technical and functional subject matter experts who implement Salesforce products, to meet customer needs whilst leveraging Salesforce best practices. This individual will play a strategic role by using their more technically oriented skill sets to service and support clients during and post-launch. In this role, one must drive ongoing innovation and collaborate with our Customer Success teams using up-to-date programs and tools to assist our customers in achieving successful outcomes and growing their business on the Salesforce platform. Your ImpactBuild, automate, deploy and operate highly available, robust, resilient, and secure Salesforce applicationsDesigning, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centersCreative problem solver and out-of-the-box thinker who can effectively collaborate with a range of partners throughout a matrixed organization.Demonstrate ability to quickly learn new Salesforce innovations and deeply evaluate the technical components of technology, service, or product from a business perspective.Consult with internal customers and act as an advocate in representing their requirements to teams and develop innovative ways to overcome their challenges.Be a proud ideator and confidently drive innovations to market with a full customer perspective.Communicate clearly and efficiently. Define expectations for collaborating teams, hold them accountable for success and failure.Strong familiarity working within case/ticketing queues, managing competing tasks & troubleshooting requests on behalf of stakeholders Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available Basic Requirements 6+ years of work experience in a DevOps or similar role.Solid understanding of how to configure, deploy, manage and maintain Salesforce applicationsExperience in handling salesforce metadata, environments and sandbox managementProficiency with source control, continuous integration, and testing pipelines.Experience with Version Control systems (GitHub, GitLab, Azure DevOps, etc.) and system registration, setup, branching strategy, environment strategy, etc.Experience with Containers and orchestration services like Kubernetes, Docker, etc.Knowledge about cloud security and best practices.Fluency in one or more scripting languages such as Python or Ruby.Proven ability to quickly learn and implement unfamiliar technologiesBeing a great listener, collaborator, communicator, and mentor.A strong background in open-source technology and DevOps tools.Championing a culture and work environment that promotes diversity and inclusion.Preferred Requirements Bachelor's degree in Management Information Systems/Computer Information Systems or related fieldExperience with Version Control (Git)Experience with continuous integration/continuous delivery tools such as Jenkins, GitHub actions, or Azure DevOps.Experience with Implementing any Salesforce Devops Commercial tools such as Copado, Flosum, Gearset/Changeset, Autorabit etc.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

Product Support Rep I

, hyderabad, IN

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading:edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well:established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, igt.ResponsibilitiesMain Job Tasks and Responsibilities:Ensure Tickets, Player Emails and Player Chats are handled within SLA's:L1 Tech Support experience is Preferred:Research required information using available resources:Manage and resolve customer complaints:Provide customers with product and service information and live chat:Identify and escalate priority issues:Route calls to appropriate resource:Follow up on tickets:Document information according to standard operating procedures:Flexible to work in 24/7 shiftsQualificationsEducation and Experience:Bachelor's degree or equivalent (Btech Preferred):proficient in MS office:English language proficiency: Expert Level:Knowledge of customer service principles and practices:Some experience in a customer service environmentKey Competencies:Excellent verbal and written communication skills:listening skills:Problem analysis and problem solving:Customer service orientation:Organizational skills:Attention to detail:Judgment:Adaptability:Teamwork:Stress tolerance:ResilienceLA:SA1Keys to Success-Building collaborative relationships- Decision making- Drive results- Foster innovation- Personal energy- Self:leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.IGT (NYSE: IGT) is the global leader in gaming. For more information, igt.

Oracle Applications Functional Consultant, Close System

Amazon, Hyderabad, Any

BASIC QUALIFICATIONSBasic qualifications- Functional knowledge of Oracle e-Business suite release 11i / R12 in a multi-organization and multi-set of books environment. - A minimum of four years experience working with Oracle Financials supporting more than one of the following applications: General Ledger, Cash Management, Account Receivables , Accounts Payables, Purchasing, Iexpense, Fixed Assets and Cash Management. - Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role. - Experience prioritizing competing demands, scoping large efforts and negotiating timelines are necessary skills. - Experience in engaging Oracle Support to research and resolve issues. - Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries. - Root cause analysis and complex problem solving skills are important. - Experience analyzing data and translating business requirements into technical specifications.DESCRIPTIONExternal job descriptionFinance Technology General Ledger and Month Close optimization team is looking for an Oracle e-Business Suite Functional Analyst with expertise in Financials to play a key role designing, implementing, and extending the applications used in Amazon. This position will be responsible for leading the functional design, configuration and support of applications with a primary focus on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team's work portfolio.Job Responsibilities:- Interact with business customers to understand and document their business processes and requirements. - Perform gap analysis to determine e-Business suite system configuration and development changes. - Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents. - Work with the business and development team to design and implement system modifications. - Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues. - Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.Personal Behaviors: - Proactive - display energy and initiative in solving problems. Follow all possible avenues to get the job done. - Adaptable - undertake a variety of tasks willingly. Ability to switch from complex to routine tasks when required. Adapt quickly to new technologies and products. Work effectively with a variety of personalities and work styles. - Quality - demonstrate appropriate quality and thoroughness in your work. - Decisive - ability to make decisions quickly when faced with multiple options. Ability to influence others in decided course of action. - Integrity - act with personal integrity at all times. - Professional - work within your team's processes. Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive can-do approach to work.Key job responsibilitiesJob Responsibilities:Interact with business customers to understand and document their business processes and requirements.Perform gap analysis to determine e-Business suite system configuration and development changes.Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents.Work with the business and development team to design and implement system modifications.Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSPreferred qualifications- Experience with any of the following are preferred - Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical. - Finance Technology team is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success. - Ability to work independently with limited general supervision. - Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.Salary: . Date posted: 04/16/2024 09:07 AM