Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

SAP SD + GTS Consultant

, hyderabad, hyderabad district, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SAP SD + GTS Consultant to join our team in Hyderabad, Telangana (IN:TG), India (IN).SAP SD+GTS Consultant1.Analyze customer reported issues and project requirements2.Provide estimates, impact analyses, feasibility assessments for SAP based solutions for customer requirements3.Create functional specifications for support tickets, enhancements and projects4.Perform solution configuratons in SD module5.Create specifications for ABAP developments6.Perform unit testing, integration testing and coordinate UAT7.Perform root cause and impact analysis; documentation and training as required8.Provide SAP thought leadership and recommend improvements and consulting servicesBasic Qualifications: (what are the skills required to this job with minimum years of experience on each)1.At least 8 years of SAP experience with 3 years in Support;2.Strong knowledge of pricing, ATP checks functionalities; EDI and SAP interface processing techniques and capabilities3.Strong knowledge of SAP MM Procurement, Inventory management and subcontracting processes and capabilities4.Strong knowledge of SAP Logistics Execution configurations5.In depth knowledge of After Market business processes including Service, Warranty processing and Dealer Management6.Must have good written and verbal communication skills and should be able to lead a team of consultants7.Good analytical and problem solving skillsLI:INPASAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Financial Master Data Lead

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Job Description.Your New Role: The Financial Master Data Lead position for the Enterprise Systems & Services group will be responsible for assigning work, reviewing, and evaluating Master Data across WBD ERP systems, including but not limited to, SAP S/4, SAP ECC, Peoplesoft, Oracle and other systems as determined by the business including development, test, and production environments. This position will aid with the successful development and implementation of projects involving, master data clean-up, creation and testing of new master data tools, and the possible implementation of end-user transactions for self-service master data creation. This position may require hands on master data creation and interaction with other ERP teams to insure adherence to policies, procedures, and software industry best practices. Leads the development of technology solutions that focus on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for applications integrated with business processes/data and IT infrastructure (i.e., an "application system"). Oversees business analysis and applications development and implementation.Your Role Accountabilities:OPERATIONS/PROJECT MANAGEMENT• Assist project team, key stakeholders, and management to prioritize businessrequirements and develop and maintain detailed project plans using standard tools• Help determine resource roles needed and work with management to secure project team members• Effectively assist in leading by influence and work in a matrix/cross functional (BU Champions)• Assist in establishing and coordinating the project plan for migration of the project into production• Assist with developing and defining new and improved workflow and initiatives• Help provide training and training materials for new processes• Work with key stakeholders to define and document communication plan• Assist management with special assignments, such as evaluating vendors,gathering/evaluating consultant proposals, or other responsibilities as requestedSTRATEGY• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them• Create comprehensive and meaningful strategy presentations for senior executives• Ability to build a framework and drive development through dynamic businessintelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIsANALYTICS• Develop comprehensive performance analysis of business processes and review ways of improvement• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives plannedQualifications & Experiences:• Minimum 2 to 5 years of prior experience and knowledge of Financials and media and filmed entertainment industry• Hands-on experience ERP and SaaS software including SAP ERP in at least 8 or more Functional Areas (FI-GL, AR, AP FI-CO, P2P, MM, SD)• Strong analytical, problem-solving skills, priority setting, time management and organizational skills• Experience developing financial models in Excel AND facilitating business discussions• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture• Excellent written and verbal communication• Superb relationship building skills• Ability to operate independently or as part of a team and complete agreed upon deliverables within established timeframes• Ability to handle multiple assignments concurrentlyNot Required but preferred experience:• MBA• Minimum 2 years of post-MBA experience in a related field (media and entertainment industry)• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)• Familiarity with streaming and related products/services• Experience working in a national or global company• Working knowledge of ticket tool ServiceNow• Some visualization tool knowledge would be helpful (i.e., Tableau, Power BI)• Comfortable in working in highly iterative and fast-paced environment• Master Data Governance (MDG) SAP tool experience How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/05/2024 09:49 AM

Financial Master Data Analyst

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your Role Accountabilities:OPERATIONS/PROJECT MANAGEMENT• Assist project team, key stakeholders, and management to prioritize business requirements and develop and maintain detailed project plans using standard tools• Help determine resource roles needed and work with management to manage master data• Effectively assist in leading by influence and work in a matrix/cross functional (BU Champions)• Assist in establishing and coordinating the project plan for migration of the project into production• Assist with developing and defining new and improved workflow and initiatives• Help provide training and training materials for new processes• Work with key stakeholders to define and document communication plan• Assist management with special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requestedSTRATEGY• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them• Create comprehensive and meaningful strategy presentations for senior executives• Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIsANALYTICS• Develop comprehensive performance analysis of business processes and review ways of improvement• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives plannedQualifications & Experiences:• Minimum 2 years of prior experience in a related field (media and entertainment industry and business development)• Hands-on experience ERP and SaaS software including SAP ERP in at least 5 or more Functional Areas (FI-GL, AR, AP FI-CO, P2P, MM, SD)• Strong analytical, problem-solving skills, time management and organizational skills• Experience developing financial models in Excel AND facilitating business discussions• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture• Excellent written and verbal communication• Superb relationship building skills• Ability to operate independently or as part of a team and complete agreed upon deliverables within established timeframes• Ability to handle multiple assignments concurrentlyNot Required but preferred experience:• Deep knowledge of Financials and media and entertainment industry• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)• Familiarity with streaming and related products/services• Experience working in a national or global company• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)• Working knowledge of ticket tool ServiceNow• Comfortable in working in highly iterative and fast-paced environment• Master Data Governance (MDG) SAP tool experience How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/05/2024 09:49 AM

Sr. Financial Master Data Analyst

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your Role Accountabilities:OPERATIONS/PROJECT MANAGEMENT• Assist project team, key stakeholders, and management to prioritize business requirements and develop and maintain detailed project plans using standard tools• Help determine resource roles needed and work with management to manage master data• Effectively assist in leading by influence and work in a matrix/cross functional (BU Champions)• Assist in establishing and coordinating the project plan for migration of the project into production• Assist with developing and defining new and improved workflow and initiatives• Help provide training and training materials for new processes• Work with key stakeholders to define and document communication plan• Assist management with special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requestedSTRATEGY• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them• Create comprehensive and meaningful strategy presentations for senior executives• Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIsANALYTICS• Develop comprehensive performance analysis of business processes and review ways of improvement• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives plannedQualifications & Experiences:• Minimum 2 years of prior experience in a related field (media and entertainment industry and business development)• Hands-on experience ERP and SaaS software including SAP ERP in at least 5 or more Functional Areas (FI-GL, AR, AP FI-CO, P2P, MM, SD)• Strong analytical, problem-solving skills, time management and organizational skills• Experience developing financial models in Excel AND facilitating business discussions• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture• Excellent written and verbal communication• Superb relationship building skills• Ability to operate independently or as part of a team and complete agreed upon deliverables within established timeframes• Ability to handle multiple assignments concurrentlyNot Required but preferred experience:• Deep knowledge of Financials and media and entertainment industry• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)• Familiarity with streaming and related products/services• Experience working in a national or global company• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)• Working knowledge of ticket tool ServiceNow• Comfortable in working in highly iterative and fast-paced environment• Master Data Governance (MDG) SAP tool experience How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/05/2024 09:46 AM

Senior Salesforce DevOps Consultant

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We seek a talented DevOps engineer to join a strong technology team responsible for the implementation and support of high-volume, high-performance client-facing applications. The candidate will provide deployment/release support for applications that are part of cloud-based, mobile, and/or on-premise environments. You will be responsible for leading key projects in the design, development, and post-release support of the tools that are used by a variety of internal teams at salesforce.com including Salesforce Research scientists. You will be working with multiple development teams as you use their tooling to build capacity at scale. The ideal candidate will be able to learn quickly, work in a fast-paced, team-driven environment, be a problem solver, and has great communication skills. DevOps Engineers who thrive in a fast-paced, dynamic, collaborative environment, and love working with an agile, customer-driven, technology team should apply. At Salesforce, the DevOps Technical Consultant will be part of the Global Delivery Centre (GDC) within the Salesforce Professional Services organization. The GDC includes technical and functional subject matter experts who implement Salesforce products, to meet customer needs whilst leveraging Salesforce best practices. This individual will play a strategic role by using their more technically oriented skill sets to service and support clients during and post-launch. In this role, one must drive ongoing innovation and collaborate with our Customer Success teams using up-to-date programs and tools to assist our customers in achieving successful outcomes and growing their business on the Salesforce platform. Your ImpactBuild, automate, deploy and operate highly available, robust, resilient, and secure Salesforce applicationsDesigning, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centersCreative problem solver and out-of-the-box thinker who can effectively collaborate with a range of partners throughout a matrixed organization.Demonstrate ability to quickly learn new Salesforce innovations and deeply evaluate the technical components of technology, service, or product from a business perspective.Consult with internal customers and act as an advocate in representing their requirements to teams and develop innovative ways to overcome their challenges.Be a proud ideator and confidently drive innovations to market with a full customer perspective.Communicate clearly and efficiently. Define expectations for collaborating teams, hold them accountable for success and failure.Strong familiarity working within case/ticketing queues, managing competing tasks & troubleshooting requests on behalf of stakeholders Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available Basic Requirements 6+ years of work experience in a DevOps or similar role.Solid understanding of how to configure, deploy, manage and maintain Salesforce applicationsExperience in handling salesforce metadata, environments and sandbox managementProficiency with source control, continuous integration, and testing pipelines.Experience with Version Control systems (GitHub, GitLab, Azure DevOps, etc.) and system registration, setup, branching strategy, environment strategy, etc.Experience with Containers and orchestration services like Kubernetes, Docker, etc.Knowledge about cloud security and best practices.Fluency in one or more scripting languages such as Python or Ruby.Proven ability to quickly learn and implement unfamiliar technologiesBeing a great listener, collaborator, communicator, and mentor.A strong background in open-source technology and DevOps tools.Championing a culture and work environment that promotes diversity and inclusion.Preferred Requirements Bachelor's degree in Management Information Systems/Computer Information Systems or related fieldExperience with Version Control (Git)Experience with continuous integration/continuous delivery tools such as Jenkins, GitHub actions, or Azure DevOps.Experience with Implementing any Salesforce Devops Commercial tools such as Copado, Flosum, Gearset/Changeset, Autorabit etc.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

Product Support Rep I

, hyderabad, IN

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading:edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well:established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, igt.ResponsibilitiesMain Job Tasks and Responsibilities:Ensure Tickets, Player Emails and Player Chats are handled within SLA's:L1 Tech Support experience is Preferred:Research required information using available resources:Manage and resolve customer complaints:Provide customers with product and service information and live chat:Identify and escalate priority issues:Route calls to appropriate resource:Follow up on tickets:Document information according to standard operating procedures:Flexible to work in 24/7 shiftsQualificationsEducation and Experience:Bachelor's degree or equivalent (Btech Preferred):proficient in MS office:English language proficiency: Expert Level:Knowledge of customer service principles and practices:Some experience in a customer service environmentKey Competencies:Excellent verbal and written communication skills:listening skills:Problem analysis and problem solving:Customer service orientation:Organizational skills:Attention to detail:Judgment:Adaptability:Teamwork:Stress tolerance:ResilienceLA:SA1Keys to Success-Building collaborative relationships- Decision making- Drive results- Foster innovation- Personal energy- Self:leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.IGT (NYSE: IGT) is the global leader in gaming. For more information, igt.