Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

ACM Consultant

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/16/2024 10:20 PM

Financial Support Consultant (5:7 Years) for an on:demand Enterprise Performance Management Provider

, hyderabad, IN

We are looking for a " Financial Support Consultant "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Manage customer relationships .Work with customers to provide best practice solutions to their requirements.Analyze and solve complex customer issues related to data and processes.Escalate complex technical issues to Engineering and / or Product Management teams.Ensure seamless transition of a customer case working closely with Tier 1 support, Engineering and Product Management teams.Contribute to online knowledge base accessed by all Host Analytics and their customers.Continuously enhance knowledge and skills in the areas of problem solving, effective communication,product functionality, accounting and planning.Should be ready to work in the afternoon to late evening IST shifts on a permanent / full time basis.REQUIREMENT: Bachelors degree or equivalent experience in Finance, Business or Computing field.5 : 7 years' experience in providing customer support to enterprise customer for business applications delivered in the Cloud.Great customer service etiquette on the phone, email, live chat and in person.Great English skills (both written and spoken).Knowledge of Microsoft Office Software.The ability to multi:task.Strong trouble:shooting problem:solving skills.

Senior Salesforce DevOps Consultant

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We seek a talented DevOps engineer to join a strong technology team responsible for the implementation and support of high-volume, high-performance client-facing applications. The candidate will provide deployment/release support for applications that are part of cloud-based, mobile, and/or on-premise environments. You will be responsible for leading key projects in the design, development, and post-release support of the tools that are used by a variety of internal teams at salesforce.com including Salesforce Research scientists. You will be working with multiple development teams as you use their tooling to build capacity at scale. The ideal candidate will be able to learn quickly, work in a fast-paced, team-driven environment, be a problem solver, and has great communication skills. DevOps Engineers who thrive in a fast-paced, dynamic, collaborative environment, and love working with an agile, customer-driven, technology team should apply. At Salesforce, the DevOps Technical Consultant will be part of the Global Delivery Centre (GDC) within the Salesforce Professional Services organization. The GDC includes technical and functional subject matter experts who implement Salesforce products, to meet customer needs whilst leveraging Salesforce best practices. This individual will play a strategic role by using their more technically oriented skill sets to service and support clients during and post-launch. In this role, one must drive ongoing innovation and collaborate with our Customer Success teams using up-to-date programs and tools to assist our customers in achieving successful outcomes and growing their business on the Salesforce platform. Your ImpactBuild, automate, deploy and operate highly available, robust, resilient, and secure Salesforce applicationsDesigning, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centersCreative problem solver and out-of-the-box thinker who can effectively collaborate with a range of partners throughout a matrixed organization.Demonstrate ability to quickly learn new Salesforce innovations and deeply evaluate the technical components of technology, service, or product from a business perspective.Consult with internal customers and act as an advocate in representing their requirements to teams and develop innovative ways to overcome their challenges.Be a proud ideator and confidently drive innovations to market with a full customer perspective.Communicate clearly and efficiently. Define expectations for collaborating teams, hold them accountable for success and failure.Strong familiarity working within case/ticketing queues, managing competing tasks & troubleshooting requests on behalf of stakeholders Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available Basic Requirements 6+ years of work experience in a DevOps or similar role.Solid understanding of how to configure, deploy, manage and maintain Salesforce applicationsExperience in handling salesforce metadata, environments and sandbox managementProficiency with source control, continuous integration, and testing pipelines.Experience with Version Control systems (GitHub, GitLab, Azure DevOps, etc.) and system registration, setup, branching strategy, environment strategy, etc.Experience with Containers and orchestration services like Kubernetes, Docker, etc.Knowledge about cloud security and best practices.Fluency in one or more scripting languages such as Python or Ruby.Proven ability to quickly learn and implement unfamiliar technologiesBeing a great listener, collaborator, communicator, and mentor.A strong background in open-source technology and DevOps tools.Championing a culture and work environment that promotes diversity and inclusion.Preferred Requirements Bachelor's degree in Management Information Systems/Computer Information Systems or related fieldExperience with Version Control (Git)Experience with continuous integration/continuous delivery tools such as Jenkins, GitHub actions, or Azure DevOps.Experience with Implementing any Salesforce Devops Commercial tools such as Copado, Flosum, Gearset/Changeset, Autorabit etc.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

Product Support Rep I

, hyderabad, IN

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading:edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well:established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, igt.ResponsibilitiesMain Job Tasks and Responsibilities:Ensure Tickets, Player Emails and Player Chats are handled within SLA's:L1 Tech Support experience is Preferred:Research required information using available resources:Manage and resolve customer complaints:Provide customers with product and service information and live chat:Identify and escalate priority issues:Route calls to appropriate resource:Follow up on tickets:Document information according to standard operating procedures:Flexible to work in 24/7 shiftsQualificationsEducation and Experience:Bachelor's degree or equivalent (Btech Preferred):proficient in MS office:English language proficiency: Expert Level:Knowledge of customer service principles and practices:Some experience in a customer service environmentKey Competencies:Excellent verbal and written communication skills:listening skills:Problem analysis and problem solving:Customer service orientation:Organizational skills:Attention to detail:Judgment:Adaptability:Teamwork:Stress tolerance:ResilienceLA:SA1Keys to Success-Building collaborative relationships- Decision making- Drive results- Foster innovation- Personal energy- Self:leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.IGT (NYSE: IGT) is the global leader in gaming. For more information, igt.

Onboarding Guide - Service Cloud

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Onboarding Guides proactively engage our newest Salesforce customers before and during implementation to ensure a positive initial experience with Salesforce. This role focuses on helping customers achieve rapid "time to value" while building a good foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.Onboarding Guides engage internal collaborators and customers to guide initial onboarding/implementation conversations; meeting our customers short and long term objectives and setting them on the path for continued success by prescribing personalised Learning Journeys.Your work will directly influence customer happiness and dedication, setting stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will give in to Salesforce's reputation as an industry leader.Responsibilities:Become a Salesforce subject-matter guide for your chosen Cloud/Product, focusing on accelerating the initial "time to value" for new customers.Deliver virtual authority engagements to educate and empower our customers to achieve business value through the Salesforce Core platformProvide relevant recommendations specific to customers' business needsApply consulting skills to uncover initial business use-cases, setting the stage for long term customer success.Engage with customers to navigate the setup and administration of their Salesforce instance, ensuring a positive initial outcome.Co-create quick-start guides and playbooks aligned with customer needs.Build positive relationships with both internal and external business partners, chipping in to broader goals and growth.Actively leverage and chip in to the overall knowledge base and expertise of the communityRequirements:Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role, military experience, volunteer roles, work experience, etc.)2 to 3 years of significant work experience helping customers achieve full business potential through technology.Minimum 2-3 years of relevant work experience in Salesforce products with at least a year working on Service Cloud and in any combination of other Salesforce products, including Sales, Platform, Experience, etc.,Working knowledge of the overall Salesforce platform suite and applicationsAble to work independently as a self-starter, handle time and prioritize activities while performing effectively under pressure.Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.Able to apply customer success concepts, practices, and procedures to help drive customer success.Preferred Qualifications and Skills:Salesforce Admin, Adv Admin and/or Consultant Certifications an advantage.Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred).Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation StrategyConsultative and customer focused approach and engagement style.Ability to navigate, advance, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systemsDeep technical knowledge of Salesforce products and platform - features, capabilities, standard methodologies and how to deploy, including knowledge of the Salesforce ecosystemAbility to prioritize, multi-task, and perform effectively under pressureAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:19 PM

ACM Consultant (APAC), DLS

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - DL | Virtual Location - HR | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

ACM Consultant (UK/ROI), DLS

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

ACM Consultant

Amazon, Hyderabad, Any

Salesforce Technical Consultant/ Senior Technical Consultant

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Technical Consultants deliver solutions that transform our customers' businesses and their customers' experiences. This role involves working with teams to discover, design, code and deploy Salesforce Platform solutions. 75% of this role involves programming, using Apex (Salesforce's Java-like language), JavaScript, and other development languages and tools. The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer's business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution. YOUR IMPACT: ResponsibilitiesProgramming solutions in Salesforce's Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systemsDeveloping, optimizing and deploying Salesforce applicationsDemonstrating key Salesforce capabilities and featuresLearn and use Salesforce's Services team best practicesHelp clients consistently meet/exceed goals and metricsContribute to customer success through front and back-end solution development and release managementDeliver high customer satisfaction (CSAT)Continued professional growth and development Travel to client site (average of 50%), but may be higher or lower based on the client engagement MINIMUM QUALIFICATIONS BA/BS degree or foreign equivalent3-5 years of relevant experienceStrong problem solving skillsExperience using technical skills to solve real-world business problemsStrong programming skills with JavaScript and one object-oriented language (eg Java, C#, Python)Data modeling (objects, fields and relationships; able to model 1:M and M:M relationships)Salesforce certifications and Platform development experience are a plusCustomer engagement/facilitation skillsStrong communication skills, both written and verbalAbility to work independently and be a self-starterSpecializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients' needsCutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologiesStrong potential to continue to grow in career to higher levels of Services or other positions at SalesforcePREFERRED QUALIFICATIONSStrong presentation skills. Able to effectively present and defend point of view to a variety of audiencesPrior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired, but not requiredOther highly desired, but not required, technical experience includes: JS Frameworks, SQL, APIs, Testing Tools, DevOps.Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:Salesforce Certified AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Platform Developer ISalesforce Certified JavaScript Developer I Attributes Leader, who can communicate the value of Cloud featuresResults-driven, tenacious, drive to succeed in a fast-paced environmentAbility to learn quickly and adapt to changePositive attitude; ability to motivate othersAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM