We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Shift Manager Salary in Tamil Nadu - PayScale

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Найдите подходящую статистику

Access Manager

Смотреть статистику

Accessories Manager

Смотреть статистику

Account Receivable Manager

Смотреть статистику

Accountant Project Manager

Смотреть статистику

Acquisition Manager

Смотреть статистику

Activity Manager

Смотреть статистику

Adobe Experience Manager

Смотреть статистику

Analysis Manager

Смотреть статистику

Artist Manager

Смотреть статистику

Assessment Manager

Смотреть статистику

Asset Manager

Смотреть статистику

Assignment Manager

Смотреть статистику

Assistant Category Manager

Смотреть статистику

Assistant Deputy Manager

Смотреть статистику

Availability Manager

Смотреть статистику

Branch Manager

Смотреть статистику

Branch Operations Manager

Смотреть статистику

Business Continuity Manager

Смотреть статистику

Business Line Manager

Смотреть статистику

Business Manager

Смотреть статистику

Business Planning Manager

Смотреть статистику

Capability Manager

Смотреть статистику

Capacity Manager

Смотреть статистику

Capacity Planning Manager

Смотреть статистику

Case Manager

Смотреть статистику

Center Manager

Смотреть статистику

Certification Manager

Смотреть статистику

Change Control Manager

Смотреть статистику

Channel Distribution Manager

Смотреть статистику

Channel Partner Manager

Смотреть статистику

Cinema Manager

Смотреть статистику

Claims Manager

Смотреть статистику

Cloud Manager

Смотреть статистику

Club Manager

Смотреть статистику

Collections Manager

Смотреть статистику

Community Manager

Смотреть статистику

Competency Manager

Смотреть статистику

Complaint Manager

Смотреть статистику

Component Manager

Смотреть статистику

Computer Manager

Смотреть статистику

Concept Manager

Смотреть статистику

Contact Manager

Смотреть статистику

Contract Manager

Смотреть статистику

Contracts Manager

Смотреть статистику

Corporate Agency Manager

Смотреть статистику

Cost Manager

Смотреть статистику

Counselling Manager

Смотреть статистику

Creative Manager

Смотреть статистику

Credit Control Manager

Смотреть статистику

Critical Incident Manager

Смотреть статистику

Customer Experience Manager

Смотреть статистику

Customer Project Manager

Смотреть статистику

Data Center Manager

Смотреть статистику

Data Quality Manager

Смотреть статистику

Debt Manager

Смотреть статистику

Delivery Operations Manager

Смотреть статистику

Demand Manager

Смотреть статистику

Department Manager

Смотреть статистику

Deputy Manager

Смотреть статистику

Design Manager

Смотреть статистику

Designation Area Sales Manager

Смотреть статистику

Destination Manager

Смотреть статистику

Development Manager

Смотреть статистику

Development Team Manager

Смотреть статистику

Digital Asset Manager

Смотреть статистику

Digital Manager

Смотреть статистику

Dispatch Manager

Смотреть статистику

Divisional Manager

Смотреть статистику

Documentation Manager

Смотреть статистику

Domain Manager

Смотреть статистику

Education Manager

Смотреть статистику

Energy Manager

Смотреть статистику

Engagement Manager

Смотреть статистику

Equity Manager

Смотреть статистику

Exchange Manager

Смотреть статистику

Executive Manager

Смотреть статистику

Farm Manager

Смотреть статистику

Finance Budgeting Manager

Смотреть статистику

Financial Risk Manager

Смотреть статистику

First Line Manager

Смотреть статистику

Fitness Club Manager

Смотреть статистику

Foreign Exchange Manager

Смотреть статистику

Framework Manager

Смотреть статистику

Franchisee Manager

Смотреть статистику

Fraud Manager

Смотреть статистику

Fraud Risk Manager

Смотреть статистику

Freight Manager

Смотреть статистику

Front Line Manager

Смотреть статистику

General Manager

Смотреть статистику

Global Delivery Manager

Смотреть статистику

Golf Club Manager

Смотреть статистику

Group Manager

Смотреть статистику

Group Production Manager

Смотреть статистику

Growth Manager

Смотреть статистику

Gym Manager

Смотреть статистику

Health Club Manager

Смотреть статистику

Hub Manager

Смотреть статистику

Image Manager

Смотреть статистику

Impact Manager

Смотреть статистику

Implementation Manager

Смотреть статистику

Implementation Project Manager

Смотреть статистику

Incident Problem Manager

Смотреть статистику

Industrialization Manager

Смотреть статистику

Information Risk Manager

Смотреть статистику

Information Security Manager

Смотреть статистику

Information Systems Manager

Смотреть статистику

Infrastructure Manager

Смотреть статистику

Infrastructure Project Manager

Смотреть статистику

Initiatives Manager

Смотреть статистику

Installation Manager

Смотреть статистику

Integration Manager

Смотреть статистику

International Project Manager

Смотреть статистику

Ip Manager

Смотреть статистику

Knowledge Manager

Смотреть статистику

Landscape Manager

Смотреть статистику

Launch Manager

Смотреть статистику

Laundry Manager

Смотреть статистику

Lead Generation Manager

Смотреть статистику

Lead Product Manager

Смотреть статистику

Lean Manager

Смотреть статистику

Learning Development Manager

Смотреть статистику

Leasing Manager

Смотреть статистику

Litigation Manager

Смотреть статистику

Loan Manager

Смотреть статистику

Mall Manager

Смотреть статистику

Manager Provisioning

Смотреть статистику

Marketing Program Manager

Смотреть статистику

Mining Manager

Смотреть статистику

Network Infrastructure Manager

Смотреть статистику

New Business Manager

Смотреть статистику

Night Club Manager

Смотреть статистику

Optimization Manager

Смотреть статистику

Outlet Manager

Смотреть статистику

Package Manager

Смотреть статистику

Partner Development Manager

Смотреть статистику

Partner Manager

Смотреть статистику

Partner Relationship Manager

Смотреть статистику

Partnership Manager

Смотреть статистику

Performance Manager

Смотреть статистику

Personnel Manager

Смотреть статистику

Pharmacy Manager

Смотреть статистику

Pipeline Manager

Смотреть статистику

Plant Manager

Смотреть статистику

Platform Manager

Смотреть статистику

Portal Manager

Смотреть статистику

Practice Manager

Смотреть статистику

Premier Relationship Manager

Смотреть статистику

Pricing Manager

Смотреть статистику

Product Line Manager

Смотреть статистику

Product Management

Смотреть статистику

Product Portfolio Manager

Смотреть статистику

Production Support Manager

Смотреть статистику

Productivity Manager

Смотреть статистику

Program Manager

Смотреть статистику

Promoter Manager

Смотреть статистику

Promotions Manager

Смотреть статистику

Queue Manager

Смотреть статистику

Receiving Manager

Смотреть статистику

Reconciliation Manager

Смотреть статистику

Recovery Manager

Смотреть статистику

Regional Account Manager

Смотреть статистику

Regional Credit Manager

Смотреть статистику

Regional Manager

Смотреть статистику

Regional Manager Retail

Смотреть статистику

Reliability Manager

Смотреть статистику

Renewal Manager

Смотреть статистику

Reporting Manager

Смотреть статистику

Resourcing Manager

Смотреть статистику

Retail Operations Manager

Смотреть статистику

Retention Manager

Смотреть статистику

Safety Manager

Смотреть статистику

Sap Solution Manager

Смотреть статистику

Scheduling Manager

Смотреть статистику

Second Line Manager

Смотреть статистику

Section Manager

Смотреть статистику

Sector Manager

Смотреть статистику

Selection Manager

Смотреть статистику

Senior Branch Manager

Смотреть статистику

Senior Contracts Manager

Смотреть статистику

Service Account Manager

Смотреть статистику

Service Desk Manager

Смотреть статистику

Service Relationship Manager

Смотреть статистику

Shop Manager

Смотреть статистику

Software Asset Manager

Смотреть статистику

Software Product Manager

Смотреть статистику

Software Project Manager

Смотреть статистику

Spare Part Manager

Смотреть статистику

Specification Manager

Смотреть статистику

Staff Manager

Смотреть статистику

State Manager

Смотреть статистику

Station Manager

Смотреть статистику

Strategic Alliance Manager

Смотреть статистику

Strategy Manager

Смотреть статистику

Structural Manager

Смотреть статистику

Studio Manager

Смотреть статистику

Success Manager

Смотреть статистику

Support Account Manager

Смотреть статистику

Sustaining Engineering Manager

Смотреть статистику

Talent Manager

Смотреть статистику

Technical Product Manager

Смотреть статистику

Technical Service Manager

Смотреть статистику

Technical Solution Manager

Смотреть статистику

Technology Risk Manager

Смотреть статистику

Terminal Manager

Смотреть статистику

Territory Manager

Смотреть статистику

Tooling Manager

Смотреть статистику

Track Manager

Смотреть статистику

Traffic Manager

Смотреть статистику

Transaction Manager

Смотреть статистику

Vendor Relationship Manager

Смотреть статистику

Vertical Manager

Смотреть статистику

Warranty Manager

Смотреть статистику

Wellness Manager

Смотреть статистику

Workshop Manager

Смотреть статистику
Show more

Recommended vacancies

Team Lead
Amazon, Chennai, TN, IN
DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Essential Skills • Strong leadership capabilities and people management skills • Ability to work under pressure situations • Ability to work in ambiguous situations • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Knowledge of city topography and road network
Opening for Telecommunication Voice Process in day shift)* Call Cellin 9840145
, Chennai
Mention Top of the resume CELLIN HR Dear Candidates, Greetings from Firstsource Solutions, *Opening for Telecommunication Voice Process in day shift)* Call Cellin 9840145282 Position: Customer Care / Customer Support Executive Shift timing
WANTED CALL CENTER EXECUTIVES
, Salem
Wanted Freshers/experienced with good communication skills *Both Male & Female *Preferable to work in shifts *salary: 15,000-18,000 CONTACT THRISYS TECHNOLOGIES SALEM Mobile: 9791871069 E-mail your resume @: [email protected]
Very Urgent Openings for Branch Manager
, Chennai
Dear Candidate, Mentioned below are the details of the job Company details: leading Fitness Centre Location: Chennai. Job Title: Branch Manger Salary: up to 15k Educational Qualification: Any Gradate Experience: 2 to 3 yrs Timings: General Shift If inter
Front Office Manager
Marriott International, Chennai, Any
Job Number 24058611Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Velachery Chennai, AGK hotel project, Bhuvaneshwari nagar, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:46 PM
Front Office - Associate
Marriott International, Madurai, Any
Job Number 24060880Job Category Rooms & Guest Services OperationsLocation Courtyard by Marriott Madurai, No 168 Alagarkoil Road, Madurai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/07/2024 10:18 AM
SPS Associate
Amazon, Chennai, TN, IN
DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.
Assistant Front Desk Manager - Preferred Female Candidate
Marriott International, Tiruchirappalli, Any
Job Number 24064948Job Category Rooms & Guest Services OperationsLocation Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:01 PM
Loss Prevention Associate
Marriott International, Chennai, Any
Job Number 24070143Job Category Loss Prevention & SecurityLocation Four Pts by Sheraton Mahabalipuram Resort & Convention Ctr, ECR-OMR Junction, ECR Rd, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/21/2024 10:10 AM
Agent-Guest Relations
Marriott International, Chennai, Any
Additional Information Guest Relations AssociateJob Number 24070690Job Category Rooms & Guest Services OperationsLocation Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 03:02 PM