Technical Service Manager Salary in Tamil Nadu - PayScale

DESCRIPTIONJob summaryScope:People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale.Job description:Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency.You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon’s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development.Key job responsibilitiesPeople management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSBasic Qualification: BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 8 to 12 years.PREFERRED QUALIFICATIONSBasic Qualification: BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 8 to 12 years.

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONThe Creator Tools Team owns self-service content creator tools in addition to the WW Kindle content quality standard and related tech. Our vision is to enable all content creators to prepare and publish their ideated work in a fast, easy, and low-cost manner to Kindle. We help our customers get quality right from the first read as they provide the widest selection books with unique Kindle features for our readers. We builds tools for content creators (authors, publishers, conversion houses, and eBook developers) to create, format and validate content and guard the content quality by notifying issues to the authors/publishers. The flagship products team handles are: 1) Kindle Create - Tool for authors to create, format, edit and enrich with unique Kindle features, 2) Kindle Desktop Previewer - Desktop tool to validate and improve the quality of Kindle books. Both are C++ desktop applications (PC and MAC) built using QT. 3) OPR- An online previewing tool to validate and correct content before publishing. 4)Quasar - Author/Publisher feedback and communication dashboard.We aim to provide best quality reading experience to every reader from the first read, and we do it by providing authors and publishers set of tools to create/validate their content for publishing, by automating quality checks and surfacing related issues at pre-publication and/or pre-ingestion points. Our customers are readers, content creators and KCQ (Kindle Content Quality) operations team. We are backed by ML algorithms which can run through millions of books with varied format, content, language etc to identify the top quality issues. We detect them quicker with very high precision and we either automatically fix them (based on copyright permission) or show them when they are proofing their content using our tools or we reach out to our Content creators via our Quality Dashboard and fix via them on time.As part of the team, you will invent, design and develop end-to-end features to make book creation experience simpler and high quality. The ideal SDE-2 (L5) candidate is clearly passionate about delivering experiences that delight customers and creating solutions that are robust. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science. This person has thrived and succeeded in fast paced environment where learning new concepts quickly is a must.Key job responsibilities- As a member of the team, you will spend your time as a hands-on engineer and a technical leader who takes ownership of business/technical problem end to end. You will play a key role in defining the architecture for software using a wide range of technologies, programming languages and systems. You will be given the freedom to explore your own ideas with the reward of seeing your code raise the bar for millions of Amazon customers worldwide, including your own family and friends.- You will interface with product manager & stakeholders to understand the business requirements. You will author detailed design covering process/data flow diagrams, key trade-offs, technology & cost considerations that you will review with your team's SDEs/Sr. SDEs as well as impacted upstream/downstream interface SDEs/Sr. SDEs to incorporate feedback resulting in well thought out high quality designs.- You will engage in design reviews within team as well as within org with aim of providing feedback to elevate the quality of designs. You will engage in various team ceremonies like code reviews, daily standup, sprint planning, backlog grooming, sprint retros, operational excellence hand-offs.- You will actively engage in operational support for your team, and ensure that the root causes of operational issues are identified and resolved. You don't settle for the status quo, and routinely identify and execute on opportunities to improve your team's operations.- We embrace the challenges of a fast paced market and evolving technologies, paving the way to high quality content available to readers from the first read. You will be encouraged to see the big picture, be innovative, and positively impact millions of customers.- Successful candidates for this position will have a background in Java, C#, or C++. Equally important to these specific skills is a candidate's ability to multi-task, adapt quickly to new development environments and changing business requirements, learn new systems, gain new skills, create reliable & maintainable code, and find creative, scalable solutions to difficult problems.- The ability to communicate clearly and concisely both written and orally is a key competency as is demonstrable skill as a self-starter. We are looking for candidates who are passionate about delivering consistently to our customers, particularly those who want to grow within a world-class engineering team.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Strong Computer Science fundamentals like problem solving, data structures and algorithms Development and debugging experience in Mac or Windows, create reliable and maintainable code Design and architecture knowledge, and familiarity with object oriented design patterns Proficiency in programming languages such as C, C++, C# and/or Java 4+ years of software development experience Communicate clearly and concisely in both written form and orally.Salary: . Date posted: 04/10/2024 09:15 AM

DESCRIPTIONScope: People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale. Job description: Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practises. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon’s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development.Key job responsibilitiesManage a Team of 10+ and will be responsible for team output and working with stakeholders in ensuring a seamless deliveryWork with the team in setting up goals and tracking their performance periodically and set remediation as necessary.Assess risks that may impede the team or deliverables; plan and work with leadership on mitigationsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisions- Experience an operations, project or program Manager directly managing and developing front-line managersPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project delivery

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Production engineers at Boeing baseline build plans, provide and support the tooling required to accomplish that build, and resolves all build conflicts that occur when building something as complex as a commercial airplane or a military fighter. Production Engineering .... MAKE DESIGN FLY!Boeing India Engineering and Technology Center (BIETC) has an immediate opening for a Senior Manager - Production Engineering who will be responsible for managing employees and front-line managers performing engineering and technical activities related to manufacturing engineering.The selected individual will manage a team of engineers located at multiple locations in India and manage work-statement being performed by them. The selected individual will also support identification and development of innovative production engineering technologies.This position engages with stakeholders to develop and execute integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees and first-level managers.This position will provide project management guidance to and administer multiple projects, develop and administer budgets, schedules and performance standards. This position provides periodic updates to Boeing executive management in the form of progress reports, project summaries, and other related documents. This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world.This position will support initiatives of Boeing India Engineering and Technology Center related to employee development, customer engagement, strategic relations, Government interactions, etc.This position will be located at Boeing India Engineering and Technology Center, Chennai, India. Position Responsibilities: Knowledge and deep understanding of state-of-the-art technologies, policies and procedures related to airplane manufacturing engineering especially airplane integration and assembly.Knowledge of skills, abilities and tools required by employees to accomplish organizational responsibilities.Past experience and demonstrated ability to manage large teams in aerospace or related domain. Skilled in advising and mentoring subordinate managers or staff members to meet schedules or resolve technical or operational problems.Technical and Project Management skills to lead a diverse team consisting of Boeing personnel and partners.Exceptional business judgment and strong strategic counseling skills. Must be results-driven and have a strong bottom-line orientation.Teamwork is important in this position; individual must have strong teambuilding skills. Must have ability to accomplish results through subordinate managers or non-management employees, colleagues in other parts of Boeing, and partners, even when they are not direct reports. Ability to work well on virtual teams across multiple time-zones.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zones.Strategic thinking and execution - must be able to develop knowledge and communicate with engineering and technology organizations, identify capacity/capability to perform current and projected engineering work statement and research, conduct on-site evaluations and assessments as to the strengths to perform these activities.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work, and connect technology to business considerations (e.g., ROI). Candidate must be fluent in English, and familiar with MS Office tools.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Ability to mentor and teach subordinates and partners to accomplish project and departmental goals and objectives.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATIONBachelor or Master degree in Engineering with 15 or more years' experience preferably in an aerospace company. A Master's Degree in Business Administration will be a plus.Experience working in Aerospace manufacturing engineering or related fieldExperienced in leading multiple manufacturing engineering or related teams in a formal leadership roleExperience working in a global organization is preferred Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 16 Plus years' related work experience or Master's Degree with 15+ years of experience with an equivalent combination of education and experience. Relocation: This position does offer relocation within INDIA. Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Production engineers at Boeing baseline build plans, provide and support the tooling required to accomplish that build, and resolves all build conflicts that occur when building something as complex as a commercial airplane or a military fighter. Production Engineering .... MAKE DESIGN FLY!Boeing India Engineering and Technology Center (BIETC) has an immediate opening for a Senior Manager - Production Engineering who will be responsible for managing employees and front-line managers performing engineering and technical activities related to manufacturing engineering.The selected individual will manage a team of engineers located at multiple locations in India and manage work-statement being performed by them. The selected individual will also support identification and development of innovative production engineering technologies.This position engages with stakeholders to develop and execute integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees and first-level managers.This position will provide project management guidance to and administer multiple projects, develop and administer budgets, schedules and performance standards. This position provides periodic updates to Boeing executive management in the form of progress reports, project summaries, and other related documents. This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world.This position will support initiatives of Boeing India Engineering and Technology Center related to employee development, customer engagement, strategic relations, Government interactions, etc.This position will be located at Boeing India Engineering and Technology Center, Chennai, India. Position Responsibilities: Knowledge and deep understanding of state-of-the-art technologies, policies and procedures related to airplane manufacturing engineering especially airplane integration and assembly.Knowledge of skills, abilities and tools required by employees to accomplish organizational responsibilities.Past experience and demonstrated ability to manage large teams in aerospace or related domain. Skilled in advising and mentoring subordinate managers or staff members to meet schedules or resolve technical or operational problems.Technical and Project Management skills to lead a diverse team consisting of Boeing personnel and partners.Exceptional business judgment and strong strategic counseling skills. Must be results-driven and have a strong bottom-line orientation.Teamwork is important in this position; individual must have strong teambuilding skills. Must have ability to accomplish results through subordinate managers or non-management employees, colleagues in other parts of Boeing, and partners, even when they are not direct reports. Ability to work well on virtual teams across multiple time-zones.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zones.Strategic thinking and execution - must be able to develop knowledge and communicate with engineering and technology organizations, identify capacity/capability to perform current and projected engineering work statement and research, conduct on-site evaluations and assessments as to the strengths to perform these activities.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work, and connect technology to business considerations (e.g., ROI). Candidate must be fluent in English, and familiar with MS Office tools.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Ability to mentor and teach subordinates and partners to accomplish project and departmental goals and objectives.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATIONBachelor or Master degree in Engineering with 15 or more years' experience preferably in an aerospace company. A Master's Degree in Business Administration will be a plus.Experience working in Aerospace manufacturing engineering or related fieldExperienced in leading multiple manufacturing engineering or related teams in a formal leadership roleExperience working in a global organization is preferred Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 16 Plus years' related work experience or Master's Degree with 15+ years of experience with an equivalent combination of education and experience. Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM

Purpose & Overall Relevance for the Organization: Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.Experience in Service Management organizations including support for: design, configuration,development of L and D topicsDrive the evaluation, design,development,testing and implementation of enterprise service management solution and provide input into the unified employee experience designExperience with IT platforms used within Global Business Services Key Responsibilities: Define learning solutions strategy for needs across GBS: Partner with stakeholders to arrive at the right solutions with end user perspective in mind. Demonstrate strong curiosity to understand customer and their needs to be able to consult and influence right solutions approach. End to end partnership with Learning Leads to ensure meaningful design and flawless execution. Stakeholder engagement & partnership: Build close partnerships with the GBS L&D Leads, HR Leads, Learning CoE and Externla vendors to ensure a cohesive approach to design & development Stay connected to the global learning teams to leverage solutions and also represent GBS voice into solutions design early on External vendor engagement: Evaluate need for external vendors where necessary to design best in class learning interventions. Build strategic partnerships with vendors for scalable & cost-effective solutions. Future scope of work- KM Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly, Collaborate with Function leaders to ensure consistency in processes, metrics, and continuous improvement of processes. Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the function and GPO (feedback, requirements, operational needs as related to process improvement) Support process owners in change management related to launch and adoption of service management solution across GBS hubs, as well as GBS customers. Support function leaders in planning future roadmap/strategy for processes. Key Relationships: Operations Center Leads Function leaders GBS Senior leadership leaders Knowledge, Skills and Abilities : Experience: 8-12 yrs.(L&D preferably KM also) Exceptional communication skills. Proficiency in English language. Ability to work collaboratively and proactively with multi-functional and multi-cultural teams. Broad understanding of the current and emerging service management trends and developments Experience with IT platforms used within Global Business Services Experience in Service Management organizations including support for: design, configuration, development and implementation. Deep Design L&D technical & domain trainings is a must. Experience in global companies or roles is a must. Salary: . Date posted: 04/22/2024 08:10 PM

DESCRIPTIONAmazon Global Store (Translational Services) is looking for a seasoned Application Engineering Manager, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store (Translational Services) enables cross-border customers to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers that includes:1. Build solutions that reach customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies2. Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining3. Drive customer experience technology for supporting customers all over the world.4. Work closely with the business to figure out innovative solutions to help improve the customer experience.Key job responsibilitiesThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:1. Provide first level of support for handling tickets, operational issues from production services2. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.3. Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.4. Read and understand complex application code and make code fixes to resolve support issues5. Software deployment support in staging and production environments.6. Develop tools and automate manual operational tasks and easy maintenance of our services.7. Build monitoring metrics dashboard, and report System health and Support status metrics.8. Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSBS in Computer Science/Engineering or equivalent industry experience.7+ years of development/technical support experience. Out of which 2+ years should be into development as an individual contributor or manager.3+ Years of team management experience.Excellent verbal and written communication skills.Strong debugging/troubleshooting skills.Ability to solve complex problems independently.Strong understanding of support processes – SLA,handling tickets, monitoring, processes and metrics.Proven ability to write scripts and automation.Understanding of the complete deployment life cycle from design, build, test and deploy.PREFERRED QUALIFICATIONSStrong focus on metrics driven and operational excellence.The ability to hire and develop great peopleThe ability to handle multiple competing priorities in a fast-paced environmentTechnical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.A proven track record of taking ownership and driving results on technical projects.