Initiatives Manager Salary in Tamil Nadu - PayScale

DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.

BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONThe OPTIMA team is seeking a Program Manager to establish the ACES Team and drive cross-functional wide projects and innovate new processes at scale. You will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languagesKey job responsibilitiesThe ACES PM will help drive improvements in our operations team which operates in emerging technology space like AI/ML/LLM and plays a key role in improving Amazon customer experience (CX) worldwide. The role is expected to coach the Operations team to drive efficiency, speed, scale and quality in the processes and also expected to work with stakeholders at levels. If you are customer obsessed, passionate about data and operations excellence, keen to learn, agile, have ability to influence leadership teams and like working with partner teams across time zones then this role is for you. • Drive Process, Tools and Policy Standardization across business and operations.• Dive deep into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.) • Drive improvement plans aligned to OP2 business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.• Establish a clear alignment between ACES team/Ops Team and the Operational Productivity improvements, resulting in an visible OP2 improvement plan to be followed up on an ongoing basis.• Organize ACES Kaizen events and create platforms for learners to continuously engage in ACES methodologies.• Innovate to improve customer experience and continuously improve organizational efficiency.• Engage with leadership and diversified stakeholder groups to identify and solve complex, ambiguous, high impact business problems We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience in AI/ML/LLM Operations- Graduate /Post graduate from a Top Tier B School/Engineering College- MBA or Post graduate Diploma- Certified or trained in Lean Six Sigma methodology- Experience in data analysis, either through professional experience or educational qualificationSalary: . Date posted: 03/29/2024 10:07 PM

DESCRIPTIONWe are looking for an experienced professional to lead an Operations team. This individual should be able to deliver in a fast-paced environment where they can impact the customer experience while simultaneously improving operations and program through their project management skills, problem solving skills, and a focus on simplification and optimization.Key job responsibilities- Brings a unique combination of resourceful, analytical, team oriented with communication and business skills and the ability to build strong relationships with key stakeholders to drive scalable and effective solutions/mechanisms.- Is motivated to work in a fast-paced environment with responsibility of business operations metrics, has a proven track record in taking responsibilities and successfully reach the output in dynamic business operations situations.- Provides the right level of information and insights to business teams, and also have a thorough understanding of processes and programs- Is able to handle ambiguity comfortably and take decisions swiftly - Uses large data sets to identify complex patterns, drive actionable outcomes resulting in operational solutions to real business problems, and relate opportunities for partnerships across Amazon.- Finds improvement opportunities and drives process and ops excellence initiatives. - Builds structured governance models that drive people, process, and improvement to optimize Customer experience end-to-end.- Support development of strategies/programs, and influence prioritization of defect elimination and improved customer experience projects across the organization.- Delivers product/program quality improvements based on data that directly or indirectly impacts the customer experience.- Drives program objectives – provides program management and defines project plans, manages implementation activities, and develops processes, documentation and communications for program/process rollout and ongoing support - Manages team, owns hiring, training, goal setting and performance management for the team members.- Contributes to the operational plan through tactical/strategic inputs for program/projects, trend analysis. Makes recommendations around investment based on customer/business impact. - Defines key performance indicators. Develops metrics and service level agreements for core programs and processes, and tracks delivery against program objectivesA day in the lifeThe individual will be managing an operations team and owning program management for that area of the business. This will include staff management, operational planning, owning success metrics, collaborating with partner teams, driving continuous improvement and innovating on customer's behalf. They will be a self-starter, comfortable with ambiguity and have a strong attention to detail. They will have the ability to influence key decision makers and drive consensus within various stakeholder teams. About the teamKindle Content Quality team is focused on ensuring that Kindle eBooks provide the highest quality as defined by customers in the eBook market segment. The team collaborates with leadership, technology as well as product teams to drive various programs aimed at improving content quality through expansion, tech improvements, and operational mechanismWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 6+ years of mentoring, leading and coaching experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience working with engineering and product teams to define a product and bring it to marketPREFERRED QUALIFICATIONS- Managing Managers

Purpose & Overall Relevance for the Organization: Be a key player in further improving, streamlining, and innovating Financial Planning, Reporting and Analysis processes, procedures, tools in the adidas Finance organization by exploring and leveraging the power of adidas standard - Business Intelligence Tools (MS Power-BI from Frontend and Backend perspective), Advanced Analytics (incl. Machine Learning) and other technologies. The position holder will support our Digital Finance transformation and the change to a modern Reporting, Planning & Analysis mindset within the FP&A community.The position holder will support building, managing, and coordinating the India Corporate Controlling / Future Capability Hub for the assigned area. They will collaborate with the rest of the Finance organization in conducting the right technical setup and tool portfolio for supporting the budgeting, forecasting, reporting and cost monitoring processes for the adidas company. As the single point of contact (SPOC) for the assigned area of responsibility, the position holder will support steering the business to achieve (financial) targets as well as strategic goals. Key Responsibilities: Leadership Build and lead an efficient and high performing team, with a strong quality, innovation, and service mindset. Develop functional, technical, and social skills within the team and drive continuous learning, and individual growth. Develop and continuously improve training, onboarding, and documentation processes to ensure long term knowledge retention. Create positive team spirit and a highly engagement, motivating environment to enable team members to perform and keep attrition low. Ensure smooth operation of the business by taking on ownership for related actions. Drive the automation/standardization of processes, procedures, and ways of working across the assigned area of responsibility and cross functionally by analyzing deliverables and initiating both continuous improvement and / or change initiatives. Innovation/Future Capability Innovate Financial Planning and Analysis/Reporting processes, procedures, tools, and ways of working by pro-actively identifying opportunities to leverage analytics and technologies Analyze existing processes and implement technological improvements, to drive efficiency in working procesdures across relevant teams Improve storytelling through data visualization / dashboards specific to the needs of a variety of different stakeholders, i.e. senior executives, Finance professionals, cross functional business leaders / teams, etc. Ensure End-2-End automation process between Business Intelligence Frontend (Power-BI) and Backend (Lakehouse-Databricks) for the ease of Visualization/Dashboard creation. Others Lead small and medium sized projects, implement findings, and ensure sustainability of achievements. Drive/Track Reporting, Dashboarding and Tool implementations from Project Management perspective. Provide comprehensive expertise for assigned functional areas/systems and processes towards the Internal HQ Corporate Controlling team Key Relationships: Finance Teams in assigned area of responsibility. GBS Finance team / GBS Innovation Team adidas Finance Team Business transformation team (TRANS4RM project) Global Data & Analytics Team (DNA) Accounting, Taxes, Treasury HR Knowledge Skills and Abilities : Authentic belief in the power of analytics and technological development, a strong will to innovate ways of working combined with the proven execution ability & stamina to effect lasting change. Experience in Digital Finance transformation a strong plus. Excellent BI Frontend/Reporting/Dashboarding capabilities: Power BI, SAP Analytics Cloud, SAP Analysis for Office (Power-BI Architect Level) Comprehensive understanding of Finance and Accounting principles, processes & structures. Technical expertise: Thorough understanding of relational databases /DW/BW (SAP, Databricks) as well as Microsoft VBA/SQL/automation tools Excellent communication skills and ability to manoeuvre in consistently changing environment. Strong ability to translate business requirements into technical specifications. Good Knowledge of Python, R or other statistical computing languages / tools is a plus. Comprehensive financial statement analysis capability paired with a well-developed business acumen and multiple years of hands-on experience in commercial finance in an operational Finance environment. Ability to coach, guide, manage, and develop mid-size teams. Excellent problem solving and analytical skills, managing large data quantities from multiple sources. Thorough understanding of the complexity, interactions, and dynamics within an international company Proven track record in successful teamwork being part of global, multinational projects. High degree of customer orientation Able to constructively work under stress and pressure when faced with high workloads and deadlines. Ability to read, write and communicate in English in a business setting. Requisite Education and Experience / Minimum Qualifications: University degree in Information Technology Business Administration/Finance/ Controlling experience preferable. Leadership experience 7+ years relevant work experience in Information Technology/as a Power-BI Developer/Architect or equivalent Broad and deep understanding of job function Experience in a Shared Service environment. Lean training certification Salary: . Date posted: 04/01/2024 08:11 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Position Overview We are looking for an Engineering Manager - Payloads, Interiors and Structure to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress Engineering capability. This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team. Position Responsibilities :Manages employees performing Stress engineering activities in the areas of Aircraft Mods, Payloads, Mechanical (Structures, Interiors) Design and being responsible in resolving engineering problems associated with design and development, configuration implementation, process redesign and in-service design of aircraft interiors and Payloads, structures and mechanical systems.Manages Career planning, Performance management, Strategic skill development, Drives Organizations initiatives.Leads development of engineering solutions for the Interiors and Seats Engineering function in support of current and future commercial airplane products.Provides oversight to complex projects; integrating multiple considerations including: suppliers, interfacing engineering teams, production system needs, regulations, and airline requirements.Develops and executes project and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.To be successful requires extensive coordination with Reg Admin, Customer Engineering, Payload Configuration, Supplier Management, Seat Suppliers, Airline Customers, numerous interfacing program commodity teams, regulatory administration, FAA, and factory personnel. In addition, a strong engineering foundation is needed to review and approve supplier technical data, understand certification test requirements, prepare engineering releases to support seat and systems installations, author and release compliance summary reports. Must be able to represent the company professionally in demanding environments. Airline Customers and Seat Suppliers are located around the globe, requiring flexibility to support meeting at any time, as well the need for travel, domestically and internationally.Develops project or operational plans aligned with department's objectives. Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Establish Engineering process as per Boeing and aerospace standards. Ensure they are documented and followed by the teams to meet the Process compliance.Partner and engage with internal and external stakeholders, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the Global teams and working closely with those stakeholders in planning and forecasting activities of the team as well as reporting requirements from stakeholders.Shall draw upon domain expertise to resolve complex technical problems associated with design or production support activities.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must foster an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and productivity.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredCandidate must possess excellent understanding of the Aircraft Modifications (Mods on Structure, Payloads, Electrical, Avionics, System integration) Interiors design and Installation (Ex: Galleys/Furnishings/Insulations), structural design and installation (Ex: Floor Panels, Layout of Ceiling/Cargo Architecture), Mechanical Systems (Ex: Emergency Equipment installation) and Electro-Mechanical systems (Ex: General and Emergency Lighting systems), Flammability and Material Properties. Experience of working with Boeing platforms are preferred.Candidate is expected to be familiar with Safety and Airworthiness Standards per Regulatory requirements such as FAA.Desired Candidate should have exhibited engineering expertise across product development phases such as Design, Build & Fleet Support.Must possess strong leadership (people and process) and project management skills.Provides oversight and approval of technical approaches, products and processes.Candidate should have a strong aptitude for team building and people development to Manage, develop and motivate employees.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work. Candidate must be fluent in English, and have expertise in using MS Office tools. Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment. Practical knowledge and experience of Stress analysis (Structures and systems) , Aircraft certification (Stress requirements) , testing etc. along with thorough understanding of various tier s of aircraft requirements. Preferred Qualifications (Desired Skills/Experience): Experience with any of industry leading CAD, PLM, System IPT, Stress Analysis & Thermal Analysis will be preferred.Experience with People management experience, Budget planning, Program management are Preferred. Typical Education & Experience: Bachelor degree with 14+ years of related work experience OR Masters of Engineering and 12+ years of related experience. Relocation: This position offers relocationExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/05/2024 04:03 PM

DESCRIPTIONCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold PV’s Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts based in Chennai and Costa Rica and we are passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.As an ACES Manager for DigiFlex team, you will be responsible for strategy and execution for content coverage, quality and international expansion. You will play a vital role in driving improvements, standardizing them across sites and creating mechanisms to sustain the improvements within the region. To succeed in this role, you will have a proven track record of driving successful programs and team operations, sound business judgment, bias for process improvement and ability to think strategically and creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. If this sounds exciting to you, please read on.Key job responsibilitiesThis role is expected to work in a highly ambiguous environment working with varied section of internal customers (Digital Supply chain Operations, Partner Operations, Program teams, and Tech etc.) and other process Channel partners to collect the inputs, prioritize them and design a strategy, vision and mechanisms to meet the business goals. The role is expected to coach the Operations team to drive efficiency, speed, scale and quality in the processes and also expected to work with stakeholders at levels (Org Leaders, Program Leaders) in earning their trust and delivering results for the customers. The role would be responsible for communicating and driving the strategic initiatives and roadmap for ACES for Digiflex. The role is expected to have a high deep dive skills and bias for action in proactively identifying gaps and opportunities to solve complex problems/ escalations and make data driven decisions. The role would be required to create portfolio of high impact/complex programs and manage the execution of the programs, proactively identify the risks and develop mitigation plans.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Master's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvements- Experience of Six Sigma/ Lean analytical techniques- Experience using data and metrics to determine and drive improvements- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality- Management of a minimum of 3 employees (including payroll, performance management, work-flow assignment)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience building processes, project management, and schedules- Experience in content publishing, quality and data labeling- Passionate about video content, online streaming platforms, online business, e-commerce- Willingness to work in a fast-paced, challenging environment

BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Strong understanding of financial principles and practices, including forecasting, financial analysis, and risk management.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.DESCRIPTIONThe OPTIMA team is seeking a Program Manager with expertise in budgeting and program integration. The ideal candidate will be responsible for overseeing the financial aspects of multiple projects and integrating them seamlessly into the organization's overall strategy. They will play a critical role in ensuring the successful execution of programs while maintaining financial health and adherence to budgets. Key job responsibilitiesWe at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languagesResponsibilities: 1. Budgeting: - Develop and maintain comprehensive financial plans for each project within the program. - Analyze financial data to provide insights and recommendations for optimizing resources and investments.- Collaborate with stakeholders and Finance teams to align financial objectives with program goals and organizational strategy. - Identify potential risks or opportunities for cost optimization. - Developing scalable and efficient budget tracking mechanisms that support a rapidly growing business. - Presenting financial summaries and business insights to senior management. - Conduct regular budget reviews and variance analyses to identify areas for improvement or corrective action.2. Program Management and Integration: - Identify dependencies and optimization opportunities between projects and initiatives, facilitating collaboration and alignment.- Implement processes and tools to streamline program integration efforts and enhance efficiency. - Resolve conflicts and remove barriers to integration, fostering a cohesive and unified approach across the organization. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Lean Six Sigma Green / Black BeltSalary: . Date posted: 04/08/2024 09:49 PM

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM