Delivery Operations Manager Salary in Tamil Nadu - PayScale

DESCRIPTIONSr Site Lead role enables to enhance productivity, efficiency, and quality of data across multiple Amazon products and services and is part of a larger global team. This role is accountable for the overall direction, scaling and operations of our site, creating a culture of customer obsession, high performance and high quality throughput - leading to scaling of this organization, owning consistent delivery of results against the organizational objectives. With Sr. Operations Managers, Ops Mgrs and Team Managers as direct and indirect reports, this role enables the achievement of service levels, performance, productivity and cost goals and successful program implementation. The Sr Site Lead is responsible for the performance management, goal setting and career development of their line reports to ensure effective succession planning is in place. S(he) should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. S(he) will be expected to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. S(he) will be working in a fast-paced environment where every day brings new challenges and new opportunities. S(he) should have excellent business and communication skills and be able to work with business owners to develop and define solutions. This position involves regular communication with senior management on project status and risks. People management, cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Develop and drive the overall direction, coordination, service delivery and evaluation of operations activity for the site.• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice• Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions; encourage risk-taking and advocacy on behalf of product teams.• Create closed-loop feedback processes where Data Associates (DA) are encouraged to be active participants in identifying opportunities for improvements to tasks and works processes, workplace conditions, and internal tools.• Work with Finance and Operations leadership team to develop, support manage the annual expense budget.• Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of• Foster a work environment that respects and is responsive to the needs of a diverse staff.• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and Data Associate frustration.• Improve the experience of the Data Associates and managers as measured by improvements in attrition and employee engagement surveys.• Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes.A day in the life• Develop and drive the overall direction, coordination, service delivery and evaluation of operations activity for the site.• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice• Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions; encourage risk-taking and advocacy on behalf of product teams.• Create closed-loop feedback processes where Data Associates (DA) are encouraged to be active participants in identifying opportunities for improvements to tasks and works processes, workplace conditions, and internal tools.• Work with Finance and Operations leadership team to develop, support manage the annual expense budget.• Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of.• Foster a work environment that respects and is responsive to the needs of a diverse staff.• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and Data Associate frustration.• Improve the experience of the Data Associates and managers as measured by improvements in attrition and employee engagement surveys.• Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes.About the teamAmazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Alexa Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS• Education – BS degree qualification in a business or management or similar field.• A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment.• Previous experience of creating and contributing to strategic planning processes and large operations organizations• Experience in managing cost center.• Experience in leading large teams (1000+ associates) to high levels of performance.• Experience in developing future leaders and creating tailored succession plans.• Experience in building a culture of empowerment, accountability and continuous improvement.• Experience as a project owner/sponsor for strategic step change initiatives and enabling innovative thinking in project teams.• Data-driven approach to problem solving and presenting solutions to senior management.• Excellent verbal and written communication skills across all organizational levels.• Exhibits excellent judgment• Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation• Hires great people. Develops great people / Leaders• Has relentlessly high standards• Thinks strategically, but stays on top of tactical execution• Expects and requires innovation of her/his team and creates an environment that fosters creative thinking.• Thinks big, has convictions and is results oriented• Has the innate ability to inspire passion in others• Proven ability to make and implement decisionsPREFERRED QUALIFICATIONS1) Master's Degree or MBA2) Basic familiarity with Machine Learning3) Ability to deal with ambiguity and adapt to change quickly

DESCRIPTIONCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold PV’s Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts based in Chennai and Costa Rica and we are passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.As an ACES Manager for DigiFlex team, you will be responsible for strategy and execution for content coverage, quality and international expansion. You will play a vital role in driving improvements, standardizing them across sites and creating mechanisms to sustain the improvements within the region. To succeed in this role, you will have a proven track record of driving successful programs and team operations, sound business judgment, bias for process improvement and ability to think strategically and creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. If this sounds exciting to you, please read on.Key job responsibilitiesThis role is expected to work in a highly ambiguous environment working with varied section of internal customers (Digital Supply chain Operations, Partner Operations, Program teams, and Tech etc.) and other process Channel partners to collect the inputs, prioritize them and design a strategy, vision and mechanisms to meet the business goals. The role is expected to coach the Operations team to drive efficiency, speed, scale and quality in the processes and also expected to work with stakeholders at levels (Org Leaders, Program Leaders) in earning their trust and delivering results for the customers. The role would be responsible for communicating and driving the strategic initiatives and roadmap for ACES for Digiflex. The role is expected to have a high deep dive skills and bias for action in proactively identifying gaps and opportunities to solve complex problems/ escalations and make data driven decisions. The role would be required to create portfolio of high impact/complex programs and manage the execution of the programs, proactively identify the risks and develop mitigation plans.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Master's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvements- Experience of Six Sigma/ Lean analytical techniques- Experience using data and metrics to determine and drive improvements- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality- Management of a minimum of 3 employees (including payroll, performance management, work-flow assignment)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience building processes, project management, and schedules- Experience in content publishing, quality and data labeling- Passionate about video content, online streaming platforms, online business, e-commerce- Willingness to work in a fast-paced, challenging environment

BASIC QUALIFICATIONS- 2+ years of team management experience- Experience an operations, project or program Manager directly managing and developing front-line managers- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisionsDESCRIPTION - Manage Testing Associates and Sr Testing Associates and will report to the Ops Manager. - Ensure delivery and process is managed well and have ability to mentor/coach the team to groom talent - Responsible for performance management of all the Associates & Sr. Associates reporting in to him/her, manage expectations of multiple stakeholders across different teams with in a program. - Be the point of contact for the team, interact with stakeholders for clarification queries/project execution/work allocation. - Able to work with multiple functions in understanding the end to process and drive improvements in the production tool. - Ability to work with devices and manage automation enabled projects - Required to onboard new projects or test scope by using known and established guidelines - Required to look at optimizations in the processes followed and bring about improvement in quality / productivity. - In addition to managing process improvements and work allocation, will also manage daily floor operations, create reports, track project/process metrics, review team's performance on regular intervals and also ensure productivity & quality deliverables are met. - Support hiring and training of new Associates - Able to present write ups and metrics for the team he/she is handling in business review meeting.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project deliverySalary: . Date posted: 04/08/2024 09:46 PM

DESCRIPTIONInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. As Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively A day in the lifeAs Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current rolePREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology

DESCRIPTIONScope: People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale. Job description: Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practises. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon’s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development.Key job responsibilitiesManage a Team of 10+ and will be responsible for team output and working with stakeholders in ensuring a seamless deliveryWork with the team in setting up goals and tracking their performance periodically and set remediation as necessary.Assess risks that may impede the team or deliverables; plan and work with leadership on mitigationsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisions- Experience an operations, project or program Manager directly managing and developing front-line managersPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project delivery

BASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONThe OPTIMA team is seeking a Capacity Planning Program Manager to establish and led the Capacity Planning team in OPTIMA.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languagesKey job responsibilitiesWe are seeking a highly organized, detail-oriented and strategic Capacity Planning Program Manager to join our rapidly growing team. The primary responsibility of this role is to build capacity planning strategy and team globally. The ideal candidate will have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments. This role requires a proactive approach to anticipate needs, optimize resource allocation, and maintain operational efficiency in a dynamic environment. There would be a requirement to analyze data, forecast resource requirements, and optimize capacity to ensure efficient resource allocation and support business objectives, ensuring that we can meet current and future demands effectively.1. Capacity Planning and Site Strategy: - Analyze historical data and future resource requirements across multiple sites and programs to help plan the site strategy and employment model for the team. - Collaborate with department heads and project managers to understand upcoming staffing needs and project timelines.- Develop and maintain capacity models and projections to inform strategic decision-making. - Evaluate the impact of changes in staffing levels, project scope, or resource allocation on overall capacity. - Continuously assess and refine capacity planning processes and methodologies to adapt to evolving business needs.- Implement a culture of continuous improvement through proven methodologies- Establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements2. Data Analysis: - Collect, analyze, and interpret data related to resource utilization, project demand, and workforce trends.- Develop models and algorithms to forecast capacity requirements based on historical data and future projections. - Identify patterns, trends, and anomalies in data to assist the leadership in taking informed capacity planning decisions. - Track key performance indicators (KPIs) related to capacity utilization, resource availability, and project delivery.- Identify bottlenecks or resource constraints and propose solutions to mitigate risks and enhance efficiency.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Master Degree from a Top Tier InstituteSalary: . Date posted: 04/12/2024 10:09 PM

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM

Additional Information Guest Relations AssociateJob Number 24070690Job Category Rooms & Guest Services OperationsLocation Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 03:02 PM

DESCRIPTION - Japanese certification level - N3 - The Primary responsibility of the role is to perform analysis, quality checks and edits on digital content for the eBook readers, to validate the accurate conversion to the digital format. - The role will require the candidate to understand the eBook content requirements, understanding comics, editing tools and operation workflow tools. - The associate need to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up the contents. The associate has to follow editing SOP to spot/catch errors in the content. - The associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. The associate will need to use software tools for quality audit, content editing and data capture. - The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. - The associate should be a team player, come up with improvement ideas to his direct report, and improve the editing/QA process. - The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. - The role is an individual contributor role. - In addition, the associate should have attention to detail, good communication skills, and a professional demeanor.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS - Japanese certification level - N3 - Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes - Self starter, good team player - Strong attention to detail in editing content and deep dive and identify root causes of issues - Good at problem solving, data analysis and troubleshooting issues related to content editing - Good interpersonal skills to manage ongoing relationships with software team and inter operations teams - Knowledge of or experience in Publishing industry is a big plus - Under graduate from any reputed universityPREFERRED QUALIFICATIONS - Japanese certification level - N3 - Proven interpersonal skills & time management - Exposure to eBooks - Exposure to Microsoft Office - Working knowledge of XML and HTML standards