BASIC QUALIFICATIONS- A Bachelor's Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams - Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. - Excellent communication (written & oral) skills and detail oriented - Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment - Proven ability to manage multiple, competing priorities simultaneouslyDESCRIPTIONAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life. We are seeking an Operations leader to join and lead our Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers. The Operations Manager will: - Work with stakeholders across the globe to transition processes and run it on an ongoing basis - Own and drive operational and business goals/metrics for the team owned - Manage the team of Managers and ensure high service delivery and execution - Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget - Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization - Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals - Establish & drive business communication and reviews with senior stakeholders - Set a high quality bar and continuously reinforce a culture of quality and innovation - Own the budgeting for the team - Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact - Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - MBA from a premier management institute - Six Sigma green belt certified - Operations experience in ecommerce industry- Experience in translating business needs into detailed feature requirementsSalary: . Date posted: 04/04/2024 09:31 AM

Data Engineer II

Amazon, Chennai, TN, IN

DESCRIPTIONThe Amazon Payments Tech Team’s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical leader and craftsman who builds robust software that scales as well as client-facing features which are intuitive and simple to use.Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. This focus on customer and geography requires working on different technologies and back-end platform systems in order to meet the needs of our customers. Our back-end systems are always available and guarantee that our customer’s orders are never lost and always processed even when downstream services are down. You will have a chance to understand and influence Amazon's Stack across Retail and Digital business. Our team is highly motivated and in need of a senior engineer who can take the technical reigns of the team and steer them in the direction of our vision. As a Data Engineer, you will analyze large amounts of business data, solve real world problems, and develop metrics and business cases that will enable us to continually delight our customers worldwide. You will also work with a team of Product Managers, Data Scientists, and Software Engineers to automate and scale the analysis, and to make the data more actionable to manage business at scale. You will own many large datasets, production pipelines, automate anomaly detection model, ML data models, implement new data pipelines that feed into or from critical data systems at Amazon Position Responsibilities: - Work closely with senior engineers to model, implement data pipelines that feed into or from data systems on Payments across our retail and digital business. - Own the delivery of data modelling and data pipelines. - Management and execution against project plans and delivery commitments - Assist directly and indirectly in the continual hiring and development of technical talent. - Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.The ideal candidate will be a leader, quick learner and be able to work independently. He/she should be able to operate in a very fast paced environment where time to hit market is super critical. The candidate will need to balance technical leadership and savvy with business judgment to make the right decisions about technology choices. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelinesPREFERRED QUALIFICATIONS- 5+ years of data engineering experience- Knowledge of distributed systems as it pertains to data storage and computing- 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience

Quality Assurance Engineer , Kindle

Amazon, Chennai, TN, IN

DESCRIPTIONThe Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo.Key job responsibilitiesIn this role, you will :- Champion the quality of our features in our development pipeline using both automated and manual tests- Reporting and verifying defects, and signing-off on features and release candidates. - You will own authoring and the execution of test plans and test cases. - You will have a significant impact in the quality and delivery speed of our software, our business, and most importantly our customers. - You will work closely with developers, product managers, and other QA in order to ensure the features we deliver to our customers have a high level of quality. - In addition, you will also have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team’s speed, quality and efficiency. - The candidate will have good hands-on experience in test automation and testing, with good knowledge of the core software testing techniques and drive quality upstream. A day in the life- Working in a fun and fast paced environment, with a team of very talented professionals- Qualifying features and functionality on Kindle products- Trouble shooting and performing root cause analysis for challenging issues- Collaborating with other QA and Development team members and stakeholdersWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience scripting or coding- Experience as QA lead on medium to large sized projectsPREFERRED QUALIFICATIONS- Experience with at least one automated test framework like Selenium or Appium- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

Manager, Digi-Flex, Manager, Digi-Flex

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM