Excel Trainer Salary in India - PayScale

DESCRIPTIONTrainer – W, will be an active member of the entire West region and will lead the coordination and execution of Associates, TL Training and L3 on-boarding activities.Successful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Navi Mumbai, MH, INDBASIC QUALIFICATIONSExperience working with and delivering training/information to Associates and TL level employee Experience in training content development · Expert in MS Excel and Power-point · Prior experience in Learning Management System Work experience as a Trainer. · Evidence of ability to prioritize, manage and complete projects with tight deadlines PREFERRED QUALIFICATIONSMaster’s Degree in related field .Resume that shows steady progression in Training/Learning Management for the last 2+ years in a manufacturing/production/distribution leadership role · Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy · Desire to thrive in a dynamic, growing environment · Previous Kaizen/Continuous Improvement experience

DESCRIPTIONThe Communication trainer facilitates training of all specialists in Account health support team, drives initiatives and programs to improve voice/written performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training approach is to facilitate communication coaching basis market place level nuances for new hires that inspires a focus on their speaking and written quality.Key job responsibilitiesContinuous learning initiatives are developed as a team, with peers at other support organization, and with the quality and instructional design as a whole. You will be responsible for designing, building, auditing content, and using data to determine the effectiveness of communication training initiatives. A solid applicant should be able to display not only the capability to train, but also the ability to care about performance, coach, analyze data and improve upon existing processes. You will also engage in coordinating and handling all aspects of training needs for the local site and network. Coordination includes, but is not limited to, scheduling all training classes and needs, leading all required onboarding tasks owned by the Training team for new hires, driving engagement of new hire classes, keeping a keen eye on opportunities to care about engagement on the team and site level, tracking, and reporting completion of all trainings at a site level. The Communication trainer should also possess good process improvement background that focuses on driving initiatives in not only the training space, but also on a site and network level.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· Previous experience of 3 years in training.· Certified Communication trainer with good communication skills – oral and written· Good interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally· Knowledge of MS Office Tools. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Chrome and Outlook.· Time Management, prioritization and organization· Adaptability for a rapidly changing environment and requirements, Flexibility to work in different shifts.· Ability to analyze, identify issues and recommend solutions.· Ability to build reports and dashboards for monitoring performance during training.PREFERRED QUALIFICATIONS· A graduate in any field of study. · High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge· Creative problem solvers and good analytical skills· Good mathematic and organizational/time management skills· Resilient, cares about others development, and displays ownership for one’s own personal development and a desire for career progression· Consistent record of process improvement within the training department · Comfortable in a fast-paced, multi-tasked, high-energy environment

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BASIC QUALIFICATIONS - 2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment - Expertise developing, planning, implementing and assessing training; - Demonstrated experience developing training materials, job aids and online tutorials; - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Passionate about adult Learning; striving to provide the perfect Trainee experience- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and- High Level of Ownership and Self-DriveDESCRIPTIONAmazon is looking for a Trainer who is committed to delivering a high quality classroom experience for Specialists on the Account Health Support team. This role requires a Customer Obsessed individual who can bring the energy and enthusiasm required to be successful in an adult learning environment. If you are passionate about teaching others, excited by the challenge of developing Amazon's employees in a dynamic and ever evolving space, this is the right role for you.The AHS Trainers are responsible for delivery and coordination of new hire, cross-skill, continuous education, and process change trainings for our Specialists. This role coordinates directly with AHS Operational Leadership, Specialists, Program Managers, Subject Matter Experts, Quality Auditors, other Trainers etc., to ensure all trainings are conducted on-time and with sufficient resources and facilities. Training delivery will include facilitating a blended learning model of classroom lecture, individual and group hands on sessions.The first impression for all Specialists joining the Account Health Support team - professional, consistent and enthusiastic presentation is critical in this role. Foundational to success will be having the confident communication required to capture the attention and focus of up to 25 students in an adult learning setting.Key job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily 1 to 1 sessions with trainees;• Track and providing weekly debriefs and reporting to the AHS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 25 people in a class, including participants at the managerial level;• Act as an effective people manager during mentored production periods during training.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Experience in a technical training role; - Training experience specific to a contact center environment; - Bachelor's degree or significant college course work, in communication, education or related field; - Experience working with Learning Management Systems (LMS).Salary: . Date posted: 04/04/2024 10:19 PM

Global IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.Key Responsibilities: Assists customers with the intent of selling company products or services through phone, web, fax or mail communication: Provide a basic level of customer support but refers more complex problems to other staff members: Requires an in:depth knowledge of products and services offered: Prepares and follows up on customer quotes: Provides pricing and availability of our product to customers: Requests and coordinates discounted prices on orders: Maintain required call quality level: Inputs all sales orders as a result of customer negotiations: Sells additional product through suggestive selling techniques: Performs other duties as assignedCompetencies and skills:2 + years sales or call center experience required: Outstanding written and verbal communication skills: Demonstrated high level of dependability: Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook: Ability to organize, prioritize, work in a fast:paced environment, attention to detail, handle multiple tasks and work under time constraints is required: Basic math/spelling skills required: Must be able to type a minimum of 30 wpm: Proficient written and spoken French Language is a plus

DESCRIPTIONRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.The candidate should have a working knowledge of NA Variable C2C, WIMS and Cases with experience in handling external shippers. Candidate should be good in carrier/stakeholder management, have potential to draw projects out of the programs and should be able to communicate with NA stake holders clearly in the written and oral form. She/he should be able to come up with process improvements, drive them through completion, including owning up the KPIs.Key job responsibilitiesKey job responsibilities- Responsibilities include, but are not limited tomanaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Identifying the business impact of trends and making data backed decisions.- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.- Serves as escalation point for transportation specialists.- Owning process/business level reports/actions and diving compliance..- Perform Ad-hoc reporting and analysis as per requirement.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree with 2-4 years of work experience supply chain management or logistics management.- Creative and analytical problem solver with a passion to provide excellent customer service. · - Should be flexible to adapt to a 24 x 7 operating environment - Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) - Excellent communication skills- Verbal & Written both. - Creative and analytical problem solver with a passion to provide excellent customer service.- Has handled a team of more than 20 employees before and minimum of 2 years of team manager experience.PREFERRED QUALIFICATIONS· MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus. Proven track record is a plus.

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DESCRIPTIONSuccessful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Ahmedabad, GJ, INDBASIC QUALIFICATIONS- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- High school or equivalentPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experience

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Superviseur(e) de la restauration Division: Nourriture et boissonsDépartement : RestaurationSe rapporte à : Directeur des restaurant s * En raison des lois locales, nous considérerons prioritairement les candidats l'autorisation de travailler au Canada, et s'exprimant parfaitement en français et en anglais, à l'oral et à l'écrit. Résumé du poste Le/La Supervise u r (se) de l a restauration apporte un soutien quotidien à la division restauration, et ce dans les différents départements tels que les B anquets, le S ervice aux chambres principalement , mais également les R estaurant / B ar & Lo unge Marcus. Il/Elle participe à la gestion quotidienne des équipes en place en prenant soin au respect d es règles d'hygiène, d es critères de qualité et d es standards Four Seasons. Ceci implique un bon esprit d'équipe, une personnalité raffinée, élégante , chaleureuse qui saura encadrer et gérer les personnes mises sous sa responsabilité et qui saura également faire preuve d'empathie et de générosité auprès de la clientèle . P rincipales responsabilité s Assister le s responsables des services de la restauration - principalement aux banquets, service aux chambres, mais également au Restaurant, bar & Lounge Marcus - dans le maintien de normes élevées d'hygiène, de service et de gestion quotidienne des équipes ;S'assurer que tous les clients reçoivent un service en conformité avec les n ormes établies par la direction;Encourager à une bonne coopération entre tous les départements , en particulier avec la cuisine;Maintenir un niveau élevé d'hygiène personnelle et d 'apparence générale, à la fois personnellement et avec les membres de l'équipe d e la restauration selon les normes de l 'hôtel ;Contrôler l'équipement au sein de s services de la restauration et organiser la mise en place et la propreté générale d es lieux ;Aider et organiser l es réunions départementales ;Assister à la s upervis ion du fonctionnement du service, et prendre des mesures rapides et appropr iées pour corriger toute lacune;Aider à l'organi sation de sessions de formation et s'assurer de la qualité des formations départementales ;Maintenir un bon compte lors de la manipulation de l'argent , e t être soucieux de la sécurité ;Avoir une bonne connaissance du système Micros ;A ssiste r les clients lors d'une situation d'urgence ;É valuer rapidement les besoins des c lients et proposer les services approprié s;Rester calme même dans des situations inhabituelles ;Traiter efficacement les plaintes et les com mentaires des clients . Informer le responsable du département de toute situation particulière;P rojeter une image positive, professionnelle et conviviale pour les clients et les employés;Assurer que l es normes de sécurité et d'hygiène sont respectées et maintenues en tout temps;Épauler le responsable du service pour la dotation et l'élaboration d es horaires de sorte qu'elles soient conformes aux besoins d'affaires et au taux d'occupation prévus;A ssurer une communication efficace entre tous les employés du département ;Contribuer à développer de nouvelles idées et services pour le département;Assister les responsables de services dans la gestion quotidiennes du département, impliquant une assistance opérationnelle complète en fonction des besoins du département;M ener à bien toutes le s autres tâches ou projets qui lui sont assign ées par la direction; Qualifications et compétences souhaitées Pouvoir communiquer en anglais et en français, à l'oral et à l'écrit ;Avoir une excellente résistance au stress et le gérer de manière positive et efficace ;Être à l'aise dans un environnement à cadence rapide ;Faire preuve d'un très bon esprit d'équipe ;Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;Avoir de bonnes compétences relationnelles pour correspondre aux attentes d'une clientèle haut de gamme ;Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps, incluant les représentations à l'extérieur de l'hôtel ;Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique ;Être debout/marcher, s'accroupir, s'agenouiller à plusieurs reprises pendant la journée;Porter, déplacer des charges ayant un poids variable tout en respectant les gestes et postures appropriés;Être organisé (e) , méticuleux (se) et débrouillard (e) ;Faire preuve de créativité et d'esprit d'initiative;Bonnes c onnaissance s informatiques, y compris une connaissa nce pratique de MS Word, Excel et Outlook ;Expérience antérieure dans un poste similaire est un atout ;Diplôme col légial en gestion hôtelière ou domaine connexe un atout;Doit être disponible pour les jours, soirs et fins de semaine au besoin. Avantagespourvous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la période probatoire;Réductions au restaurant MARCUS et à notre spa 5 étoiles;Journées et événements de reconnaissance du thème des employés - Employé du mois, célébrations des années de service, événements d'anniversaire, etc.;Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440 );Plan de retraite aveccontribution de l'employeur;Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires par an;Excellent programme de formation et de développement;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité).Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales______________________________ Food & Beverage Supervisor Division: Food and Beverage Department: Restaurant Reports to: Restaurant General Manager * Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. Job Summary The Food & Beverage Supervisor provides daily support to the Food & Beverage division, in the various departments such as B anquets, In-Room Dining mainly , as well as Restaurant / Bar & Lounge Marcus. He / She participates in the day-to-day management of the teams in place, making sure to respect the rules of hygiene, quality criteria and Four Seasons standards. This implies a good team spirit, a refined, elegant, warm personality who will know how to supervise and manage the people under his /her responsibility and who will also be able to show empathy and generosity to guests . Core Responsibilities Assist the entire Food & Beverage management team - mainly in B anquets, In Room Dining , as well as in the Marcus Restaurant, B ar & Lounge - in maintaining high standards of hygiene, service and the daily m anagement of the teams;Ensure that all guests receive service in accordance with standards established by management;Encourage good cooperation between all departments, in particular with the kitchen;Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards;Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises;Help and organize departmental meetings;Assist in the supervision of the operation of the service, and take prompt and appropriate m easures to correct any deficiencies;Help organize training sessions and ensure the quality of departmental training;Maintain a good account when handling money, and be mindful of security;Have a good knowledge of the Micros system;Assist clients in an emergency situation;Quickly assess guests' needs and offer appropriate services;Remain calm even in unusual situations;Deal effectively with guests' complaints and comments. Inform the department manager of any particular situation;Project a positive, professional and friendly image for guests and employees;E nsure that safety and hygiene standards are respected and maintained at all times;Support the department al manager s in staffing and developing schedules so that they meet business n eeds and the expected occupancy rate;Ensure effective communication between all employees of the department;Help develop new ideas and services for the department;Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department;Carry out all other tasks or projects assigned to him by management . Desired Qualifications and Skills Be able to communicate in English and French, orally and in writing;Have an excellent resistance to stress and manage it in a positive and effective way;Be comfortable in a fast-paced environment;Demonstrate a very good team spirit;Interest and ability to provide unparalleled service to our internal and external customers and suppliers;Have good interpersonal skills to meet the expectations of a high-end clientele;Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times , including performances outside the hotel;Attention to detail and ability to multitask in a dynamic environment;Standing / walking, crouching, kneeling several times during the day;Carry and move loads of variable weight while respecting the appropriate gestures and postures;Be organized, meticulous and resourceful;Show creativity and initiative;Good computer skills, including working knowledge of MS Word, Excel and Outlook;Previous experience in a similar position is an asset;College diploma in hotel management or related field is an asset;Must be available to work days , nights, and weekends as required . What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ... ;Complimentary meal per shift in our employee dining room (Café 1440 );Retirement plan with employer contribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).* Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/17/2024 09:35 AM