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Internal Trainer Salary in India - PayScale

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Résumé du poste Le/La Supervise u r (se) de l a restauration apporte un soutien quotidien à la division restauration, et ce dans les différents départements tels que les B anquets, le S ervice aux chambres principalement , mais également les R estaurant / B ar & Lo unge Marcus. Il/Elle participe à la gestion quotidienne des équipes en place en prenant soin au respect d es règles d'hygiène, d es critères de qualité et d es standards Four Seasons. Ceci implique un bon esprit d'équipe, une personnalité raffinée, élégante , chaleureuse qui saura encadrer et gérer les personnes mises sous sa responsabilité et qui saura également faire preuve d'empathie et de générosité auprès de la clientèle . P rincipales responsabilité s Assister le s responsables des services de la restauration - principalement aux banquets, service aux chambres, mais également au Restaurant, bar & Lounge Marcus - dans le maintien de normes élevées d'hygiène, de service et de gestion quotidienne des équipes ;S'assurer que tous les clients reçoivent un service en conformité avec les n ormes établies par la direction;Encourager à une bonne coopération entre tous les départements , en particulier avec la cuisine;Maintenir un niveau élevé d'hygiène personnelle et d 'apparence générale, à la fois personnellement et avec les membres de l'équipe d e la restauration selon les normes de l 'hôtel ;Contrôler l'équipement au sein de s services de la restauration et organiser la mise en place et la propreté générale d es lieux ;Aider et organiser l es réunions départementales ;Assister à la s upervis ion du fonctionnement du service, et prendre des mesures rapides et appropr iées pour corriger toute lacune;Aider à l'organi sation de sessions de formation et s'assurer de la qualité des formations départementales ;Maintenir un bon compte lors de la manipulation de l'argent , e t être soucieux de la sécurité ;Avoir une bonne connaissance du système Micros ;A ssiste r les clients lors d'une situation d'urgence ;É valuer rapidement les besoins des c lients et proposer les services approprié s;Rester calme même dans des situations inhabituelles ;Traiter efficacement les plaintes et les com mentaires des clients . Informer le responsable du département de toute situation particulière;P rojeter une image positive, professionnelle et conviviale pour les clients et les employés;Assurer que l es normes de sécurité et d'hygiène sont respectées et maintenues en tout temps;Épauler le responsable du service pour la dotation et l'élaboration d es horaires de sorte qu'elles soient conformes aux besoins d'affaires et au taux d'occupation prévus;A ssurer une communication efficace entre tous les employés du département ;Contribuer à développer de nouvelles idées et services pour le département;Assister les responsables de services dans la gestion quotidiennes du département, impliquant une assistance opérationnelle complète en fonction des besoins du département;M ener à bien toutes le s autres tâches ou projets qui lui sont assign ées par la direction; Qualifications et compétences souhaitées Pouvoir communiquer en anglais et en français, à l'oral et à l'écrit ;Avoir une excellente résistance au stress et le gérer de manière positive et efficace ;Être à l'aise dans un environnement à cadence rapide ;Faire preuve d'un très bon esprit d'équipe ;Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;Avoir de bonnes compétences relationnelles pour correspondre aux attentes d'une clientèle haut de gamme ;Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps, incluant les représentations à l'extérieur de l'hôtel ;Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique ;Être debout/marcher, s'accroupir, s'agenouiller à plusieurs reprises pendant la journée;Porter, déplacer des charges ayant un poids variable tout en respectant les gestes et postures appropriés;Être organisé (e) , méticuleux (se) et débrouillard (e) ;Faire preuve de créativité et d'esprit d'initiative;Bonnes c onnaissance s informatiques, y compris une connaissa nce pratique de MS Word, Excel et Outlook ;Expérience antérieure dans un poste similaire est un atout ;Diplôme col légial en gestion hôtelière ou domaine connexe un atout;Doit être disponible pour les jours, soirs et fins de semaine au besoin. Avantagespourvous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la période probatoire;Réductions au restaurant MARCUS et à notre spa 5 étoiles;Journées et événements de reconnaissance du thème des employés - Employé du mois, célébrations des années de service, événements d'anniversaire, etc.;Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440 );Plan de retraite aveccontribution de l'employeur;Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires par an;Excellent programme de formation et de développement;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité).Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales______________________________ Food & Beverage Supervisor Division: Food and Beverage Department: Restaurant Reports to: Restaurant General Manager * Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. Job Summary The Food & Beverage Supervisor provides daily support to the Food & Beverage division, in the various departments such as B anquets, In-Room Dining mainly , as well as Restaurant / Bar & Lounge Marcus. He / She participates in the day-to-day management of the teams in place, making sure to respect the rules of hygiene, quality criteria and Four Seasons standards. This implies a good team spirit, a refined, elegant, warm personality who will know how to supervise and manage the people under his /her responsibility and who will also be able to show empathy and generosity to guests . Core Responsibilities Assist the entire Food & Beverage management team - mainly in B anquets, In Room Dining , as well as in the Marcus Restaurant, B ar & Lounge - in maintaining high standards of hygiene, service and the daily m anagement of the teams;Ensure that all guests receive service in accordance with standards established by management;Encourage good cooperation between all departments, in particular with the kitchen;Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards;Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises;Help and organize departmental meetings;Assist in the supervision of the operation of the service, and take prompt and appropriate m easures to correct any deficiencies;Help organize training sessions and ensure the quality of departmental training;Maintain a good account when handling money, and be mindful of security;Have a good knowledge of the Micros system;Assist clients in an emergency situation;Quickly assess guests' needs and offer appropriate services;Remain calm even in unusual situations;Deal effectively with guests' complaints and comments. Inform the department manager of any particular situation;Project a positive, professional and friendly image for guests and employees;E nsure that safety and hygiene standards are respected and maintained at all times;Support the department al manager s in staffing and developing schedules so that they meet business n eeds and the expected occupancy rate;Ensure effective communication between all employees of the department;Help develop new ideas and services for the department;Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department;Carry out all other tasks or projects assigned to him by management . Desired Qualifications and Skills Be able to communicate in English and French, orally and in writing;Have an excellent resistance to stress and manage it in a positive and effective way;Be comfortable in a fast-paced environment;Demonstrate a very good team spirit;Interest and ability to provide unparalleled service to our internal and external customers and suppliers;Have good interpersonal skills to meet the expectations of a high-end clientele;Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times , including performances outside the hotel;Attention to detail and ability to multitask in a dynamic environment;Standing / walking, crouching, kneeling several times during the day;Carry and move loads of variable weight while respecting the appropriate gestures and postures;Be organized, meticulous and resourceful;Show creativity and initiative;Good computer skills, including working knowledge of MS Word, Excel and Outlook;Previous experience in a similar position is an asset;College diploma in hotel management or related field is an asset;Must be available to work days , nights, and weekends as required . What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ... ;Complimentary meal per shift in our employee dining room (Café 1440 );Retirement plan with employer contribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).* Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/17/2024 09:35 AM
Food & Beverage Reservation Coordinator (Full Time)
Fairmont Hotels and Resorts, Edmonton, Any, Canada
Company DescriptionYour team and working environment:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionFood & Beverage Reservation Coordinator (Full Time)As a Food and Beverage Reservation Coordinator with Fairmont Hotel Macdonald, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued - and set the stage for a memorable meal. Together, let's turn moments into memories.Potential Start Date: May 15th, 2024.What you will be doing: Liaise effectively with internal team members to complete tasks.Book and enter Dining reservation requests using computerized reservation systemDetailed knowledge of all Food & Beverage Outlets and their menu offeringsPromote and sell any in-house or upcoming Food & Beverage eventsWork closely with all Food & Beverage Outlets to communicate any guest requests or special celebrationsProvide support to the Director of Food & Beverage and senior F&B managers with administrative duties.Monitor the dining reservation Inbox for the Hotel.Respond to all F&B guest correspondence via phone, email and messaging tools.Liaising with marketing department on various projects, menu updates and promotional content.Work closely with the Department head regarding onboarding of new Food & Beverage Colleagues.Ensure all information is current and up to date on Open Table platform, training new users as required.Answer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayEnsure a clean and safe working environment, and actively participate in health and safety initiativesAdhere to all hotel environmental policies and initiativesCarry out any other tasks as assignedPhysical Aspect of the Position (include but are not limited to):Constant standing and walking throughout shiftFrequent lifting and carrying up to 50 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsQualificationsYour experience and skills include:Two years' experience in Hospitality and F&B2 - 3 years' administrative experienceHigh proficiency with MS Office SuiteKnowledge of high-end culinary and hospitality offeringsA strong understanding of wine and spiritsAbility to work flexible hours - mornings, weekends, eveningsExcellent communication and interpersonal skillsExceptional organizational skills and detail orientedPrevious customer service related experience requiredSelf-motivated, with the ability to make effective decisionsDemonstrates initiative, and the ability to work with minimal supervisionAbility to maintain high service levels under pressurePhysically fit to lift trays repeatedly, stand and walk for the duration of the shift.Ability to consistently stand and walk through out shiftYou may be required to work on holidays, weekends, overnights and other non-day shifts.Additional InformationWhat is in it for you:Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitSalary: . Date posted: 04/17/2024 06:05 AM
Clubhouse - Food & Beverage Manager
Fairmont Hotels and Resorts, Fairmont Château Whistler, Any, Canada
Company DescriptionYour team and working environment:Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure - start yours today!Job DescriptionFood and Beverage Manager - ClubhouseExceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Food and Beverage Manager for our Golf Clubhouse. Let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.Pay Range: $70,000 - $75,000 per annumWhat is in it for you: Subsidized staff accommodation assistance provided for full time status employeesOne complimentary meal per shift in our staff cafeteriaEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with AccorWhat you will be doing:Ensure the delivery of excellent service by maintaining high staff morale and team spirit.Motivate, lead, coach and monitor the performance levels of all team members.Ensure and maintain adequate staffing levels throughout the year.Adhere to the budgetary guidelines established for the outlet (labour, productivity, revenue and expenses).Participate in the training and coaching of new and existing team members.To complete assigned projects as required.Actively participate in The Fairmont Chateau Whistler's environmental program and department specific initiatives in working towards sustainable operations.To be Health & Safety conscious and actively involved in maintaining a safe work environment.Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.Upholds the highest standard of internal and external customer service at all times.Performs any and all other tasks, which are assigned by management.QualificationsYour experience and skills include:Minimum of two years' leadership experience in food & beverageUniversity/College degree in a related discipline preferredThorough working knowledge of wines, liqueurs and other beverages. Sommelier designation is preferred.Ability to work cohesively as part of the restaurant team and food and beverage divisionAbility to work well under pressure in a fast paced environmentPhysical aspects include but are not limited to:Constant standing and walking throughout shiftFrequent lifting and carrying up to 40+ lbsFrequent kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)CWMR-4Salary: . Date posted: 04/19/2024 10:08 PM