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Trainer, GSF Learning and development
Amazon, Navi Mumbai, MH, IN
DESCRIPTIONTrainer – W, will be an active member of the entire West region and will lead the coordination and execution of Associates, TL Training and L3 on-boarding activities.Successful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Navi Mumbai, MH, INDBASIC QUALIFICATIONSExperience working with and delivering training/information to Associates and TL level employee Experience in training content development · Expert in MS Excel and Power-point · Prior experience in Learning Management System Work experience as a Trainer. · Evidence of ability to prioritize, manage and complete projects with tight deadlines PREFERRED QUALIFICATIONSMaster’s Degree in related field .Resume that shows steady progression in Training/Learning Management for the last 2+ years in a manufacturing/production/distribution leadership role · Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy · Desire to thrive in a dynamic, growing environment · Previous Kaizen/Continuous Improvement experience
JOB ORIENTED INDUSTRIAL TRAINING
, Delhi
BEST VALUE IT SOLUTIONS ( A Complete Subsidiary Of “ Best Value Mart Retails India Private Limited ) SUMMER/ JOB ORIENTED INDUSTRIAL TRAINING PROGRAM- 2013 •Job oriented training programs are especially crafted for those who believe in mastering a skill
position: Software Engineer – Microsoft Technologies (ASP.NET),(VB.NET)
, Bangalore
About us: KALS Information Systems Ltd (www.kalsinfo.com) is a public listed software company in Bangalore, India. We provide solutions for various Industries such as Financial services, Manufacturing, Telecom, Retail, Government and so on. We have operat
Process Lead, ROC, NA, ROC
Amazon, Hyderabad, TS, IN
DESCRIPTIONRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.The candidate should have a working knowledge of NA Variable C2C, WIMS and Cases with experience in handling external shippers. Candidate should be good in carrier/stakeholder management, have potential to draw projects out of the programs and should be able to communicate with NA stake holders clearly in the written and oral form. She/he should be able to come up with process improvements, drive them through completion, including owning up the KPIs.Key job responsibilitiesKey job responsibilities- Responsibilities include, but are not limited tomanaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Identifying the business impact of trends and making data backed decisions.- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.- Serves as escalation point for transportation specialists.- Owning process/business level reports/actions and diving compliance..- Perform Ad-hoc reporting and analysis as per requirement.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree with 2-4 years of work experience supply chain management or logistics management.- Creative and analytical problem solver with a passion to provide excellent customer service. · - Should be flexible to adapt to a 24 x 7 operating environment - Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) - Excellent communication skills- Verbal & Written both. - Creative and analytical problem solver with a passion to provide excellent customer service.- Has handled a team of more than 20 employees before and minimum of 2 years of team manager experience.PREFERRED QUALIFICATIONS· MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus. Proven track record is a plus.
Trainer, FC Learning and development, Learning and development (FC)
Amazon, Ahmedabad, GJ, IN
DESCRIPTIONSuccessful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Ahmedabad, GJ, INDBASIC QUALIFICATIONS- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- High school or equivalentPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experience
Food & Beverage Outlet Manager
Four Seasons Hotels and Resorts, Bengaluru, Any
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel's design merges nature and architecture in an homage to Bengaluru's reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city's most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.About the position:The Four Seasons Hotel Bengaluru is looking for Restaurant Manager for Asian Brasserie. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. The Asian Brasserie Manager will Plan, organize, control and direct the work of employees in the Hotel's Lounge while ensuring guest satisfaction. You will -Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel's specialty restaurant to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for lunch and dinner service.The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. What you bring: College degree preferably specializing in hotel/restaurant management or equivalent experience is required.Relevant experience in Asian Restaurant in a hotel or A Class Restaurant is required. Prior experience in the Bengaluru food & beverage scene will be added advantage.Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.Is a natural leader who possess excellent presentation & interpersonal skills and a go-getter attitude.Must possess aptitude & upward mobility. Is hands-on and Service is in the blood! What we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunities including an international career.Complimentary Dream Holidays at other Four Seasons Hotels and ResortsComprehensive Insurance coverage for Hospitalization and Personal Accident Learn more about what it is like to work at Four Seasons - Visit us: http://jobs.fourseasons.com/careershttps://www.linkedin.com/company/four-seasons-hotels-and-resortspress.fourseasons.com/Bengaluru or check us out on facebook.com/ FourSeasonsBengaluru / and follow @ FourSeasonsPR on Twitter.Salary: . Date posted: 04/11/2024 09:39 AM
Capability Development - Blast Trainer
Rio Tinto, Perth, Any, Australia
Capability Development - Blast Trainer Help shape the future talent for the team at our West Angelas operations.Deliver training across Blast crews and Komatsu Frontrunner™Permanent Fulltime | FIFO | 8/6 dayshift rosterWhere we're all welcome We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.The OpportunityApplications are now open for a Blast Trainer with Blast Operator experience to support the growth of West Angelas Operations. We seek individuals with the right mindsets, values, and behaviours to onboard and develop our people. These roles are a great opportunity for people passionate about unlocking human capability, building a diverse culture, and supporting safe productivity.You'll be part of a friendly team, supported by your leader to grow and achieve your own personal goals as well as the goals of the Blast department.Reporting to the Supervisor Training, the successful candidate will:Train and assess frontline workforce through one-on-one, infield, classroom, or group delivery,Collaborate with on-job-trainers (OJTs) to facilitate in-field training in alignment with the weekly training schedule,Support with frontline leadership,Support the onboarding process for new starters,Create a positive and engaging experience for new Rio Tinto employees.What you'll bringTo be successfully considered for this role, you will have:Alignment with Rio Tinto's Core Values:Demonstrate a strong alignment with Rio Tinto's everyday respect values of care, courage, and curiosity.Exceptional Communication Skills:Exhibit excellent communication skills to effectively influence, engage, and build rapport with key stakeholders.Blast Experience:Shot firing experience with electronic detonators (Davey Bickford is preferred) and MPU/MMU operation experience.Komatsu AHS Frontrunner qualificationsEffective Time Management:Possess strong time management skills, the ability to balance multiple and competing priorities, and a demonstrated capacity to support diverse groups in achieving desired outcomes.Training Qualifications: possessing an On Job Trainer qualification or a Certificate IV in Training and Assessment is necessary.What we offerBe recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priorityA permanent position working directly for Rio TintoFull relocation provided to Western Australia from elsewhere in AustraliaA competitive base salary reflective of your skills and experience with annual incentive bonusComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice & salary packaging optionsCareer development & education assistance to further your technical or leadership ambitionsOngoing access to family-friendly health and medical wellbeing supportLeave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)To better suit different family needs, our paid parental leave approach gives all parents the option to take 18 weeks of paid leave after a new child arrives - at a time that suits themExclusive employee discounts including hotel stays, banking, accommodation, cars, retail and moreAbout Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents.Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Where you'll be workingThis position will be offered on a lifestyle friendly FIFO roster, 8 days on, 6 days off working at our West Angelas Operations in the Pilbara region of Western Australia.Applications close on 30 th April 2024 (Rio Tinto reserves the right to remove advertised roles prior to this date).Salary: . Date posted: 04/16/2024 07:12 AM
Capability Development - Drill Trainer
Rio Tinto, Perth, Any, Australia
Capability Development - Drill Trainer Help shape the future talent for the team at our West Angelas operations.Deliver training across Drill crews and Komatsu Frontrunner™Permanent Fulltime | FIFO | 8/6 dayshift rosterWhere we're all welcome We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.The OpportunityApplications are now open for a Drill Trainer with Driller Operator experience to support the growth of West Angelas Operations. We seek individuals with the right mindsets, values, and behaviours to onboard and develop our people. These roles are a great opportunity for people passionate about unlocking human capability, building a diverse culture, and supporting safe productivity.You'll be part of a friendly team, supported by your leader to grow and achieve your own personal goals as well as the goals of the drill department.Reporting to the Supervisor Training, the successful candidate will:Train and assess frontline workforce through one-on-one, infield, classroom, or group delivery,Collaborate with on-job-trainers (OJTs) to facilitate in-field training in alignment with the weekly training schedule,Support with frontline leadership,Support the onboarding process for new starters,Create a positive and engaging experience for new Rio Tinto employees.What you'll bringTo be successfully considered for this role, you will have:Alignment with Rio Tinto's Core Values:Demonstrate a strong alignment with Rio Tinto's everyday respect values of care, courage, and curiosity.Exceptional Communication Skills:Exhibit excellent communication skills to effectively influence, engage, and build rapport with key stakeholders.Driller Experience:Epiroc D65 Mk I & II, CAT MD6420 & CAT MD6310.Komatsu AHS Frontrunner qualificationsEffective Time Management:Possess strong time management skills, the ability to balance multiple and competing priorities, and a demonstrated capacity to support diverse groups in achieving desired outcomes.Training Qualifications: possessing an On Job Trainer qualification or a Certificate IV in Training and Assessment is necessary.What we offerBe recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priorityA permanent position working directly for Rio TintoFull relocation provided to Western Australia from elsewhere in AustraliaA competitive base salary reflective of your skills and experience with annual incentive bonusComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice & salary packaging optionsCareer development & education assistance to further your technical or leadership ambitionsOngoing access to family-friendly health and medical wellbeing supportLeave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)To better suit different family needs, our paid parental leave approach gives all parents the option to take 18 weeks of paid leave after a new child arrives - at a time that suits themExclusive employee discounts including hotel stays, banking, accommodation, cars, retail and moreAbout Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents.Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Where you'll be workingThis position will be offered on a lifestyle friendly FIFO roster, 8 days on, 6 days off working at our West Angelas Operations in the Pilbara region of Western Australia.Applications close on 30 th April 2024 (Rio Tinto reserves the right to remove advertised roles prior to this date).Salary: . Date posted: 04/16/2024 07:12 AM
Specialist I - Customer Service - Mumbai
JPMorgan Chase, Mumbai, Any
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM
Training Manager - Retail Capability Development
Michael Page, Bangalore
Developing and delivering on the best updated content, training aids and materials to leverage productivity.Working closely with the Sales and Marketing divisional teams and regional business to identify training opportunities in alliance with the business priorities and leading the delivery.Measuring the impact of training interventions across levels and management of the training budget. Travelling across the stores in the country and to international markets to support training across regions. The candidate should have prior experience of leading the team of trainers to build the capability development plans.14+ years of experience preferably in Retail, FMCG, Hospitality industries. Experience with training content design and delivery