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Aptitude Trainer Salary in India - PayScale

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About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. 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P rincipales responsabilité s Assister le s responsables des services de la restauration - principalement aux banquets, service aux chambres, mais également au Restaurant, bar & Lounge Marcus - dans le maintien de normes élevées d'hygiène, de service et de gestion quotidienne des équipes ;S'assurer que tous les clients reçoivent un service en conformité avec les n ormes établies par la direction;Encourager à une bonne coopération entre tous les départements , en particulier avec la cuisine;Maintenir un niveau élevé d'hygiène personnelle et d 'apparence générale, à la fois personnellement et avec les membres de l'équipe d e la restauration selon les normes de l 'hôtel ;Contrôler l'équipement au sein de s services de la restauration et organiser la mise en place et la propreté générale d es lieux ;Aider et organiser l es réunions départementales ;Assister à la s upervis ion du fonctionnement du service, et prendre des mesures rapides et appropr iées pour corriger toute lacune;Aider à l'organi sation de sessions de formation et s'assurer de la qualité des formations départementales ;Maintenir un bon compte lors de la manipulation de l'argent , e t être soucieux de la sécurité ;Avoir une bonne connaissance du système Micros ;A ssiste r les clients lors d'une situation d'urgence ;É valuer rapidement les besoins des c lients et proposer les services approprié s;Rester calme même dans des situations inhabituelles ;Traiter efficacement les plaintes et les com mentaires des clients . Informer le responsable du département de toute situation particulière;P rojeter une image positive, professionnelle et conviviale pour les clients et les employés;Assurer que l es normes de sécurité et d'hygiène sont respectées et maintenues en tout temps;Épauler le responsable du service pour la dotation et l'élaboration d es horaires de sorte qu'elles soient conformes aux besoins d'affaires et au taux d'occupation prévus;A ssurer une communication efficace entre tous les employés du département ;Contribuer à développer de nouvelles idées et services pour le département;Assister les responsables de services dans la gestion quotidiennes du département, impliquant une assistance opérationnelle complète en fonction des besoins du département;M ener à bien toutes le s autres tâches ou projets qui lui sont assign ées par la direction; Qualifications et compétences souhaitées Pouvoir communiquer en anglais et en français, à l'oral et à l'écrit ;Avoir une excellente résistance au stress et le gérer de manière positive et efficace ;Être à l'aise dans un environnement à cadence rapide ;Faire preuve d'un très bon esprit d'équipe ;Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;Avoir de bonnes compétences relationnelles pour correspondre aux attentes d'une clientèle haut de gamme ;Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps, incluant les représentations à l'extérieur de l'hôtel ;Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique ;Être debout/marcher, s'accroupir, s'agenouiller à plusieurs reprises pendant la journée;Porter, déplacer des charges ayant un poids variable tout en respectant les gestes et postures appropriés;Être organisé (e) , méticuleux (se) et débrouillard (e) ;Faire preuve de créativité et d'esprit d'initiative;Bonnes c onnaissance s informatiques, y compris une connaissa nce pratique de MS Word, Excel et Outlook ;Expérience antérieure dans un poste similaire est un atout ;Diplôme col légial en gestion hôtelière ou domaine connexe un atout;Doit être disponible pour les jours, soirs et fins de semaine au besoin. 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L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales______________________________ Food & Beverage Supervisor Division: Food and Beverage Department: Restaurant Reports to: Restaurant General Manager * Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. Job Summary The Food & Beverage Supervisor provides daily support to the Food & Beverage division, in the various departments such as B anquets, In-Room Dining mainly , as well as Restaurant / Bar & Lounge Marcus. He / She participates in the day-to-day management of the teams in place, making sure to respect the rules of hygiene, quality criteria and Four Seasons standards. This implies a good team spirit, a refined, elegant, warm personality who will know how to supervise and manage the people under his /her responsibility and who will also be able to show empathy and generosity to guests . Core Responsibilities Assist the entire Food & Beverage management team - mainly in B anquets, In Room Dining , as well as in the Marcus Restaurant, B ar & Lounge - in maintaining high standards of hygiene, service and the daily m anagement of the teams;Ensure that all guests receive service in accordance with standards established by management;Encourage good cooperation between all departments, in particular with the kitchen;Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards;Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises;Help and organize departmental meetings;Assist in the supervision of the operation of the service, and take prompt and appropriate m easures to correct any deficiencies;Help organize training sessions and ensure the quality of departmental training;Maintain a good account when handling money, and be mindful of security;Have a good knowledge of the Micros system;Assist clients in an emergency situation;Quickly assess guests' needs and offer appropriate services;Remain calm even in unusual situations;Deal effectively with guests' complaints and comments. Inform the department manager of any particular situation;Project a positive, professional and friendly image for guests and employees;E nsure that safety and hygiene standards are respected and maintained at all times;Support the department al manager s in staffing and developing schedules so that they meet business n eeds and the expected occupancy rate;Ensure effective communication between all employees of the department;Help develop new ideas and services for the department;Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department;Carry out all other tasks or projects assigned to him by management . Desired Qualifications and Skills Be able to communicate in English and French, orally and in writing;Have an excellent resistance to stress and manage it in a positive and effective way;Be comfortable in a fast-paced environment;Demonstrate a very good team spirit;Interest and ability to provide unparalleled service to our internal and external customers and suppliers;Have good interpersonal skills to meet the expectations of a high-end clientele;Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times , including performances outside the hotel;Attention to detail and ability to multitask in a dynamic environment;Standing / walking, crouching, kneeling several times during the day;Carry and move loads of variable weight while respecting the appropriate gestures and postures;Be organized, meticulous and resourceful;Show creativity and initiative;Good computer skills, including working knowledge of MS Word, Excel and Outlook;Previous experience in a similar position is an asset;College diploma in hotel management or related field is an asset;Must be available to work days , nights, and weekends as required . What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ... ;Complimentary meal per shift in our employee dining room (Café 1440 );Retirement plan with employer contribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).* Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/17/2024 09:35 AM