SYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70:member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North AmericaKey Responsibilities- Address inbound customer questions and concerns arriving and chat- Own the entire interaction with that customer and provide total resolution for their needs- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes- Investigate and resolve customer inquiries related to their orders or shipments- Update systems and document all interactions with customers, associates, and partners- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiriesCompetencies and skillsDuties and Requirements:- Efficiently and professionally communicate with customers and assist them with their needs- Strong email handling and active listening skills- Excellent written communication and comprehension- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers- Independent decision:making skills with the ability to handle and resolve complex issues- Conversational, patient and confident demeanor with a positive attitude- Ability to stay composed and objective with an angry customer, and de:escalate issues as needed- Motivated to create and perpetuate a team environment in the workplace and among other associates- Demonstrated ability to complete projects and assignments accurately in a fast:paced environment- Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practicesQualifications- 2+ years previous customer service experience in an email based contact center- High school diploma or GED- Experience in a performance:based or metric:driven environmentImportant Facts- This is a combination work from home and in office position- Our email / chat team is available 24 hours a day, 7 days a week- You must have full time availability- Overtime might be required during the week or over the weekend- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission

Business Processes Senior Consultant: SD Functional

, pune, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply nowWhat youll doAs CoE Engineer for SAP ERP Logistics (SD), you will analyze SAP ERP Logistics solutions of our global customers and present the results of your findings and recommendations to IT managers and executives. You have the chance to design and optimize complex IT landscapes, on which our largest customers run their businesses.:Your area of responsibility will extend to deep technology root cause analysis and introduction of best practices for operations.:You should be keen to learn and grasp new technologies like S/4HANA, Cloud Platform etc and to deliver high quality services to our customers in India and abroad.:You should be a functional consultant well versed in designing and configuring SD modules.:You should be able to Independently take up and participate in Business Blueprint workshops, Design End to End solution, Realization, cut over, Go Live and Postproduction support SAP SD module.:You should also have experience functional areas like Make to Stock, Make to Order, Pricing, Third party sales business process, STO, Credit management, revenue recognition, rebate management, Outbound delivery, Billing and Condition contract management.:You should also have good understanding in SD:MM, SD:FI, and SD:LE component interfaces. :You must be a good team player and to deliver our services globally to customers, travel of course, is part of the daily business. What you bring:You have 10:15 years' experience in the areas of SAP ERP SD Outbound Processes:You have gone through at least 5 E2E implementation cycles:End:to:end sales experience is required:Ability to understand business process from client perspective.:Experience of working in a S/4 HANA Greenfield or system Conversion projects will be an addedadvantage:New Features of S4 Hana experience will be an added advantage:Experience in ABAP would be an added advantage:Youve a very good bachelor's degree in Engineering / Technology:Youre willing to travel worldwide:Youve strong analytical and logical skills:Ability to work independently and take ownership of assigned tasks:Very good English skills are a mustMeet your teamThe Center of Expertise (CoE) within SAP IDG provides the expertise in application and technology areas to deliver high:end support to our MaxAttention, Active Embedded and Enterprise Support customers.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their be

Security Engineering : Specialist / Sr. Specialist

, mumbai, IN

Relocation Assistance Offered Within Country159305 : Mumbai, Maharashtra, IndiaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamThe Experience:In today's multifaceted technology environment, it is an exciting time to be a part of the information technology team at Colgate.Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this constantly evolving landscape.What role will you play as a member of the Colgate's Information Technology team?We are seeking a skilled and experienced Splunk Administrator/Engineer to join our team. The successful candidate will be responsible for managing Splunk Cloud and Head forwarder on Linux systems.Key responsibilities include keeping all Splunk apps up to date, onboarding log sources, and developing complex security use cases using Splunk Processing Language (SPL).Additionally, knowledge of cloud environments and automation skills using PowerShell or Bash scripting would be highly beneficial.The Information Security Engineer should be experienced in system architecture, design, engineering and deploying data security applications over hybrid environments that include on:premise and public clouds, such as GCP.The candidate should be comfortable in playing a lead role towards the evolution of technology deployments across the global footprint.Who are you...You are a function expert ::This position is for an Individual contributor who would be responsible for the following:A primary engineer supporting our SIEM infrastructure and security use case development and administeringmaintaining SIEM infrastructure (Splunk):Onboard and managing new data sources (Syslog, HEC, APIs, Splunk apps) ensuring accurate data parsing and indexing. Also ensuring all SIEM apps are up to date and compatible with the environment.:Partner with Security Operations team to develop and implement complex security use cases using SPL.Collaborate with multi:functional teams to integrate Splunk into various workflows.:Crafting and managing Splunk Knowledge Objects (data models, lookups, dashboards, field extractions, reports, alerts):Proficient in Splunk Enterprise Security, skilled in Assets and Identities management, ensuring CIM compliance for data sources, and developing correlation searches.:Develop and build systems capable of supervising security controls, policies and procedures and critical cyber security activities.:Document configurations, procedures, and standard practices.:Responsible for the design, deployment, and configuration of security solutions.:Technical proficiency with a variety of vendor tools including collaborating with the vendor regarding issues and/or deficiencies when necessary.:Act as a technology subject matter expert, able to provide and communicate sophisticated technology solutions across different audiences including technical, managerial, business executives, and external vendors.:Partner/connect with collaborators and othe