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Voice Engineer Salary in Maharashtra - PayScale
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Head of Channel Sales | Battery Manufacturing
Michael Page, Mumbai
➢ Develop and implement territory business plans according to business strategy. ➢ Deliver financial performance targets for territory including Volume, GM and Overdue. ➢ Develop, agree (both internally and externally) and implement the annual business plan with the Distributor / Channel partner, providing support in all areas of its contents, including: 1. Sales performance including forecasting and reporting - with timely interventions. 2. Sales capability (skills and knowledge) 3. Customer offer deployment, coverage, and satisfaction 4. Financial Return on Investment and cash flow performance 5. Brand representation and compliance 6. HSSE and Ethical compliance ➢ Input and influence people resources allocations of the distributors to ensure strategic priorities are fulfilled within the territory. ➢ Ensure the sales tools and system is effectively implemented by team and distributors in the area ➢ Improve and deliver customer experience in targeted sectors and customer groups. Seeking continuous improvement and efficiency in all operations making sure the voice of the customer is represented in every decision we make. Drive standardization of our sales offers in line with basic customer offer. ➢ Ensure that all activities conducted through 3rd parties or intermediaries in country comply fully with our own CoC and local competition legalization. Ensure compliance with country regulations, BP Group, Segment and regional policies and standards. ➢ Lead and develop team through coaching, motivation and implementation of performance management process. ➢ Resource deployment within the Team ➢ Setting team targets as aligned in business plan.Educational requirement: * Engineer (Chemical, Mechanical, Electrical will have preference) + MBA or * Engineer with higher commercial sales experience in the relevant industry Work Experience: * 10+ years in commercial sales position having sound OEM connections. * Hands on experience in Channel Sales/Dealer, Distributor Model * Sales and business development experience in auto-components industry
Customer Service Representative
, mumbai, IN
SYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70:member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North AmericaKey Responsibilities- Address inbound customer questions and concerns arriving and chat- Own the entire interaction with that customer and provide total resolution for their needs- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes- Investigate and resolve customer inquiries related to their orders or shipments- Update systems and document all interactions with customers, associates, and partners- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiriesCompetencies and skillsDuties and Requirements:- Efficiently and professionally communicate with customers and assist them with their needs- Strong email handling and active listening skills- Excellent written communication and comprehension- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers- Independent decision:making skills with the ability to handle and resolve complex issues- Conversational, patient and confident demeanor with a positive attitude- Ability to stay composed and objective with an angry customer, and de:escalate issues as needed- Motivated to create and perpetuate a team environment in the workplace and among other associates- Demonstrated ability to complete projects and assignments accurately in a fast:paced environment- Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practicesQualifications- 2+ years previous customer service experience in an email based contact center- High school diploma or GED- Experience in a performance:based or metric:driven environmentImportant Facts- This is a combination work from home and in office position- Our email / chat team is available 24 hours a day, 7 days a week- You must have full time availability- Overtime might be required during the week or over the weekend- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission