Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Mid Level Engineer 1 : IN to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).Role Responsibilities:Contribute to design, build and migration projects for with Azure cloud solutions:Build, implement and optimize solutions to meet functional and non:functional requirements in Azure:Review architecture and solution design artifacts:Operate as a member of global, distributed teams that deliver quality services:Recommend solution to internal/external stakeholders (director level and above) clearly articulating the pros and cons of various solutions:Proactively communicate the Program/project managers by Identifying, mitigate Risks, Assumptions, Issues, assumptions throughout full lifecycle:Rapidly gain knowledge of emerging technologies in cloud and their potential application in the customer environment / impact analysisKey Skills:Experience in building technical solutions based on industry standards using Azure IaaS, PaaS and SaaS capabilities.:Hands:on experience in customization and implementation of modern cloud architecture for maximum flexibility, extensibility, and maintainability using Microsoft Azure.:Hands on experience migrating on:premises applications into Azure Cloud:Hands:on experience with Azure networking (VNETs, ExpressRoute, VPN Gateways, Virtual WAN, etc):Hands on experience in creating Devops pipeline using Azure DevOps tools):Hands on experience in two or more of Azure Computation products such as API Apps, Azure Functions, Azure Kubernetes Services (AKS):Undergraduate degree and 3+ years relevant experience:Deep domain experience with 2+ year's work experience in Services, cloud computing or technical project delivery:Comfortable operating in global, distributed teamsCloud Certification (Azure/AWS/GCP) is highly desirableAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

BPO Manager

, noida, IN

Responsibilities::Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring.:Sets and communicates clear expectations for work outcomes and manages performance.:Effective planning to ensure SLAs of all Clients are met each month.:Provide timely inputs to Leadership on performance issues, recommendations to improve performance.:Identify opportunities and provide consultancy inputs to Operations Leaders related to Workforce Management functions.:Driving projects to improve productivity by analysing historical performance data to identify trends (associate behavior, call volume, activities, etc.).:Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs.:Assist the team in day:to:day execution of plans.:Remotely work with team members in other locations.:Work with the Sales teams to gather due diligence information about new / existing Clients.:Handle escalations and account management to quickly resolve difficult issues.:Determines type of headcount (part:time, full:time) and site location to align with opex scaling goals.Requirements::Typically requires 6:8 years of relevant experience.:3 to 4 years of experience in a high:volume call centre where you had to adapt to changing priorities on short notice and interactwith a diverse workgroup in a supervisory role.:3 to 4 years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards.:3 to 4 years of experience using advanced MS Excel that includes updating and creating spreadsheets, macros, formulas, advanced charting, graphics and pivot tables.:Experience in working on Workforce Management Tools likeVerint,Aspect and Calabrio.:Must be available to work any time between 7 AM to 5 PM US Central time.:Excellent influencing and communication skills.:Excellent client service skills and leadership capabilities.:Excellent analytical and problem:solving skills.:Strong budgeting, business financial and P and L skills.

Cloud Security and Compliance Engineer : T3

, noida, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Cloud Security and Compliance Engineer : T3 to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylemargin:bottom:11.0px::Proficient comprehension and problem:solving skills in AWS cloud computing, networking, and AWSs Well:Architected framework.:Technical expertise in supporting, designing, architecting, and deploying Hybrid Cloud environments.:Thorough grasp of networking principles for establishing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing security best practices in cloud setups.:Advanced proficiency in end:to:end cloud migration, utilizing either Cloud Native or third:party tools, covering strategy formulation, assessment, solution design, architecture, and AWS execution. Conducting assessments of application portfolios and workloads to identify migration candidates and gathering migration requirements from various stakeholders and Application Owners.:Familiarity with various AWS services such as Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EC2, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Sound understanding of emerging technologies, including Cloud Security, AWS Guard Duty, Amazon Inspector, AWS System Manager, AWS Config, AWS Firewall Manager, AWS IAM Access Analyzer, and AWS Security Hub.:Establishing security alerts using CloudWatch and Security Hub, collaborating with Site Reliability Engineers to analyse and resolve cloud security issues in AWS production environments.:Experience setting up and configuring Route 53 services, such as DNS resolver and health checks.:Profound knowledge of PaaS to IaaS migration strategies, with scripting experience (proficient in Python) and automation skills (preferably IaaC/Terraform).:Developing and enhancing security mechanisms, including preventive and detective controls, and suggesting opportunities for continuous improvement of cloud security.:Assisting in configuring and implementing identity and access management solutions, including Single Sign:On (SSO), for systems and applications within the environment.:Configuring cloud monitoring using native tools and integrating them with IT Service Management (ITSM) tools.:Contributing to developing and maintaining metrics and reports to provide management insight into the effectiveness of security infrastructure, controls, projects, and processes.:Proficient in troubleshooting and analysing complex issues, handling P1/P2 calls and escalations, and producing formal external Root Cause Analysis (RCA) documentation and presentations.:Possesses excellent written and oral communication skills.Basic Qualifications::12+ years of overall experience; 6+years of AWS experience working in a 24 * 7 diverse cloud support environment. Preferred Certifications::AWS SysOps Administrator/Solutions Architect Associate Certifications:AWS Solutions Architect Professional CertificationWork Timings::Should be willing to work in a rotational shift with a 24x7 support window.LI:MIWSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success.

Helpdesk Analyst

, noida, IN

Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates organizational information to ensure best data for distributing schedules by manager and Line of Business.Develops scheduling reports based on forecast outlooks and general scheduling scenarios as requested by management.Skills RequiredExcellent data analysis skills.Strong knowledge of NTT DATA's queue structure, products, and service offerings.Advanced knowledge and understanding of contact center tools and systems, policies, procedures, call flow and routing.Proficiency in Microsoft Office.Excellent verbal and written communication skills.Knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage, and call routing.Knowledge of forecasting/ planning models and queue metrics to ensure accurate hiring plans to forecasted call volume/headcount.Strong PC skills in Microsoft Excel.

Systems Integration Specialist Advisor

, noida, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Systems Integration Specialist Advisor to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylemargin:bottom:11.0px::Proficient comprehension and problem:solving skills in AWS cloud computing, networking, and AWSs Well:Architected framework.:Technical expertise in supporting, designing, architecting, and deploying Hybrid Cloud environments.:Thorough grasp of networking principles for establishing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing security best practices in cloud setups.:Advanced proficiency in end:to:end cloud migration, utilizing either Cloud Native or third:party tools, covering strategy formulation, assessment, solution design, architecture, and AWS execution. Conducting assessments of application portfolios and workloads to identify migration candidates and gathering migration requirements from various stakeholders and Application Owners.:Familiarity with various AWS services such as Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EC2, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Sound understanding of emerging technologies, including Cloud Security, AWS Guard Duty, Amazon Inspector, AWS System Manager, AWS Config, AWS Firewall Manager, AWS IAM Access Analyzer, and AWS Security Hub.:Establishing security alerts using CloudWatch and Security Hub, collaborating with Site Reliability Engineers to analyse and resolve cloud security issues in AWS production environments.:Experience setting up and configuring Route 53 services, such as DNS resolver and health checks.:Profound knowledge of PaaS to IaaS migration strategies, with scripting experience (proficient in Python) and automation skills (preferably IaaC/Terraform).:Developing and enhancing security mechanisms, including preventive and detective controls, and suggesting opportunities for continuous improvement of cloud security.:Assisting in configuring and implementing identity and access management solutions, including Single Sign:On (SSO), for systems and applications within the environment.:Configuring cloud monitoring using native tools and integrating them with IT Service Management (ITSM) tools.:Contributing to developing and maintaining metrics and reports to provide management insight into the effectiveness of security infrastructure, controls, projects, and processes.:Proficient in troubleshooting and analysing complex issues, handling P1/P2 calls and escalations, and producing formal external Root Cause Analysis (RCA) documentation and presentations.:Possesses excellent written and oral communication skills.Basic Qualifications::12+ years of overall experience; 6+years of AWS experience working in a 24 * 7 diverse cloud support environment. Preferred Certifications::AWS SysOps Administrator/Solutions Architect Associate Certifications:AWS Solutions Architect Professional CertificationWork Timings::Should be willing to work in a rotational shift with a 24x7 support window.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata