Enter position
Reporting Manager Salary in Noida - PayScale
Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.
Найдите подходящую статистику
Show more
Recommended vacancies
BPO Manager
, noida, IN
Responsibilities::Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring.:Sets and communicates clear expectations for work outcomes and manages performance.:Effective planning to ensure SLAs of all Clients are met each month.:Provide timely inputs to Leadership on performance issues, recommendations to improve performance.:Identify opportunities and provide consultancy inputs to Operations Leaders related to Workforce Management functions.:Driving projects to improve productivity by analysing historical performance data to identify trends (associate behavior, call volume, activities, etc.).:Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs.:Assist the team in day:to:day execution of plans.:Remotely work with team members in other locations.:Work with the Sales teams to gather due diligence information about new / existing Clients.:Handle escalations and account management to quickly resolve difficult issues.:Determines type of headcount (part:time, full:time) and site location to align with opex scaling goals.Requirements::Typically requires 6:8 years of relevant experience.:3 to 4 years of experience in a high:volume call centre where you had to adapt to changing priorities on short notice and interactwith a diverse workgroup in a supervisory role.:3 to 4 years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards.:3 to 4 years of experience using advanced MS Excel that includes updating and creating spreadsheets, macros, formulas, advanced charting, graphics and pivot tables.:Experience in working on Workforce Management Tools likeVerint,Aspect and Calabrio.:Must be available to work any time between 7 AM to 5 PM US Central time.:Excellent influencing and communication skills.:Excellent client service skills and leadership capabilities.:Excellent analytical and problem:solving skills.:Strong budgeting, business financial and P and L skills.
F and A Operations Processing Senior Rep.
, noida, IN
In this Role you will be Responsible For : Perform unwrapping of the share holder details or the entities involved in the company : Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients : Ensures accurate and timely completion of transactions to meet or exceed client SLAs : Identify and resolve both regular and non:routine problems or escalate to Team Leader/Line Manager/Unit Head : Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities : Uses established tools and procedures to solve task:related problems: : Fact finding : Information search and gathering : Verifying data : Compilation : Recognizes when there is insufficient information and brings problems to the attention of TL/Manager. : Monitors and tracks resolution of issues. Requirements for this role include: : 0:18 months of relevant experience. : Basic understanding of the KYC/CDD domain : Ability to understand moderately complex transactions : Ability to understand and interpret source documents : Detail:oriented; ability to organize and multi:task. Ability to make decisions. : Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web:based applications