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Capability Manager Salary in Noida - PayScale
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Mid Level Engineer 1 : IN
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Mid Level Engineer 1 : IN to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).Role Responsibilities:Contribute to design, build and migration projects for with Azure cloud solutions:Build, implement and optimize solutions to meet functional and non:functional requirements in Azure:Review architecture and solution design artifacts:Operate as a member of global, distributed teams that deliver quality services:Recommend solution to internal/external stakeholders (director level and above) clearly articulating the pros and cons of various solutions:Proactively communicate the Program/project managers by Identifying, mitigate Risks, Assumptions, Issues, assumptions throughout full lifecycle:Rapidly gain knowledge of emerging technologies in cloud and their potential application in the customer environment / impact analysisKey Skills:Experience in building technical solutions based on industry standards using Azure IaaS, PaaS and SaaS capabilities.:Hands:on experience in customization and implementation of modern cloud architecture for maximum flexibility, extensibility, and maintainability using Microsoft Azure.:Hands on experience migrating on:premises applications into Azure Cloud:Hands:on experience with Azure networking (VNETs, ExpressRoute, VPN Gateways, Virtual WAN, etc):Hands on experience in creating Devops pipeline using Azure DevOps tools):Hands on experience in two or more of Azure Computation products such as API Apps, Azure Functions, Azure Kubernetes Services (AKS):Undergraduate degree and 3+ years relevant experience:Deep domain experience with 2+ year's work experience in Services, cloud computing or technical project delivery:Comfortable operating in global, distributed teamsCloud Certification (Azure/AWS/GCP) is highly desirableAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
BPO Manager
, noida, IN
Responsibilities::Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring.:Sets and communicates clear expectations for work outcomes and manages performance.:Effective planning to ensure SLAs of all Clients are met each month.:Provide timely inputs to Leadership on performance issues, recommendations to improve performance.:Identify opportunities and provide consultancy inputs to Operations Leaders related to Workforce Management functions.:Driving projects to improve productivity by analysing historical performance data to identify trends (associate behavior, call volume, activities, etc.).:Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs.:Assist the team in day:to:day execution of plans.:Remotely work with team members in other locations.:Work with the Sales teams to gather due diligence information about new / existing Clients.:Handle escalations and account management to quickly resolve difficult issues.:Determines type of headcount (part:time, full:time) and site location to align with opex scaling goals.Requirements::Typically requires 6:8 years of relevant experience.:3 to 4 years of experience in a high:volume call centre where you had to adapt to changing priorities on short notice and interactwith a diverse workgroup in a supervisory role.:3 to 4 years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards.:3 to 4 years of experience using advanced MS Excel that includes updating and creating spreadsheets, macros, formulas, advanced charting, graphics and pivot tables.:Experience in working on Workforce Management Tools likeVerint,Aspect and Calabrio.:Must be available to work any time between 7 AM to 5 PM US Central time.:Excellent influencing and communication skills.:Excellent client service skills and leadership capabilities.:Excellent analytical and problem:solving skills.:Strong budgeting, business financial and P and L skills.