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Manager III, Support Engg.
Amazon, Noida, Any
BASIC QUALIFICATIONSBS in Computer Science or equivalent combination of technical education and work experience Dedicated and committed External hires should have minimum of 7 - 10 years of relevant experience Should have at least 2 year of experience in managing a team of 5-10 Engineers Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. Very strong stakeholder management and communication management. Good command over Windows and Excel Strong analytical skills and ability to work in an unstructured and evolving environment Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. The role encompasses, managing a growing team of Support & Application Engineers, currently focused on: Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. Drive Root Cause Analysis, Impact Analysis and Production Deployment support. Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.Key job responsibilitiesKey Responsibilities Include: Regular interactions with various internal engineering team to help understand requirements & business priorities, define engagement model and drive improvements. Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. Resource planning to support various program asks. Drive initiatives to maximize operational efficiency. Defining measurable metrics to gauge progress against objective Support goals. Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Noida, UP, INDPREFERRED QUALIFICATIONSBS in Computer Science or equivalent combination of technical education and work experience External hires should have minimum of 7 - 10 years of relevant experience Should have at least 2 year of experience in managing a team of 5-10 Engineers Experience working and coordinating with distributed worldwide teams preferred Shows creativity and initiative to improve productivity by Innovative means like Developing New tools Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. Demonstrated skill and passion for problem solving and operational excellence.Salary: . Date posted: 04/08/2024 09:50 PM
Portfolio Manager - Test Prep Growth
McGraw-Hill, Noida, Any
Overview Build the future! At McGraw Hill our approach is to improve educational outcomes as we harness technology and data insights both inside and outside the classroom to ignite the spark between teaching and learning. As a Product Manager you will drive the growth of McGraw Hill India Test Prep business in the existing and new segments - books and digital content solutions. What is this role about? The incumbent will work effectively across the organisation as the customer expert and product owner, and partner successfully with others to accomplish goals. One is therefore active in the markets to learn market trends, customer and competitor insights that positively impact portfolio strategy and decisions, plus product conception and development. What you will be doing: Build and execute on the identified growth segment's product roadmap with solid content strategy, effective product lifecycle management and operational efficiency Responsible for revenue and profitability planning and execution of the growth product portfolio and collaborate with sales and marketing to achieve goals Identify, develop and present effective business cases to support product lines and versions, innovations or enhancements, and new products and services Ensure timely publishing of products with strict adherence to our quality standards Promote the growth portfolio to engage and support the go-to-market teams through product presentations, documentations, training and workshops Work closely with marketing team to guide integrated marketing communications and campaigns that nurture leads and prospects for portfolio success We are looking for someone with: Minimum 3 years of relevant experience as a Product Manager for K-12 or Test Prep segment Holding prior experience in building sustainable products with solid Product Management expertise Expertise in data handling and analytics to enable data driven decision making Ability to lead, influence, and collaborate with multiple stakeholders and across levels Familiarity with market research, consumers behaviour, and marketing techniques A bachelors degree with excellent communication & presentation skillsWhy work with us?The work you do at McGraw Hill will be the work that matters and influences. As the leading education partner for millions of educators, learners and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfilment that will inspire you to even achieve greater heights. 47148Salary: . Date posted: 04/15/2024 11:08 AM
Mid Level Engineer 1 : IN
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Mid Level Engineer 1 : IN to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).Role Responsibilities:Contribute to design, build and migration projects for with Azure cloud solutions:Build, implement and optimize solutions to meet functional and non:functional requirements in Azure:Review architecture and solution design artifacts:Operate as a member of global, distributed teams that deliver quality services:Recommend solution to internal/external stakeholders (director level and above) clearly articulating the pros and cons of various solutions:Proactively communicate the Program/project managers by Identifying, mitigate Risks, Assumptions, Issues, assumptions throughout full lifecycle:Rapidly gain knowledge of emerging technologies in cloud and their potential application in the customer environment / impact analysisKey Skills:Experience in building technical solutions based on industry standards using Azure IaaS, PaaS and SaaS capabilities.:Hands:on experience in customization and implementation of modern cloud architecture for maximum flexibility, extensibility, and maintainability using Microsoft Azure.:Hands on experience migrating on:premises applications into Azure Cloud:Hands:on experience with Azure networking (VNETs, ExpressRoute, VPN Gateways, Virtual WAN, etc):Hands on experience in creating Devops pipeline using Azure DevOps tools):Hands on experience in two or more of Azure Computation products such as API Apps, Azure Functions, Azure Kubernetes Services (AKS):Undergraduate degree and 3+ years relevant experience:Deep domain experience with 2+ year's work experience in Services, cloud computing or technical project delivery:Comfortable operating in global, distributed teamsCloud Certification (Azure/AWS/GCP) is highly desirableAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Cloud Security and Compliance Engineer : T3
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Cloud Security and Compliance Engineer : T3 to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylemargin:bottom:11.0px::Proficient comprehension and problem:solving skills in AWS cloud computing, networking, and AWSs Well:Architected framework.:Technical expertise in supporting, designing, architecting, and deploying Hybrid Cloud environments.:Thorough grasp of networking principles for establishing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing security best practices in cloud setups.:Advanced proficiency in end:to:end cloud migration, utilizing either Cloud Native or third:party tools, covering strategy formulation, assessment, solution design, architecture, and AWS execution. Conducting assessments of application portfolios and workloads to identify migration candidates and gathering migration requirements from various stakeholders and Application Owners.:Familiarity with various AWS services such as Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EC2, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Sound understanding of emerging technologies, including Cloud Security, AWS Guard Duty, Amazon Inspector, AWS System Manager, AWS Config, AWS Firewall Manager, AWS IAM Access Analyzer, and AWS Security Hub.:Establishing security alerts using CloudWatch and Security Hub, collaborating with Site Reliability Engineers to analyse and resolve cloud security issues in AWS production environments.:Experience setting up and configuring Route 53 services, such as DNS resolver and health checks.:Profound knowledge of PaaS to IaaS migration strategies, with scripting experience (proficient in Python) and automation skills (preferably IaaC/Terraform).:Developing and enhancing security mechanisms, including preventive and detective controls, and suggesting opportunities for continuous improvement of cloud security.:Assisting in configuring and implementing identity and access management solutions, including Single Sign:On (SSO), for systems and applications within the environment.:Configuring cloud monitoring using native tools and integrating them with IT Service Management (ITSM) tools.:Contributing to developing and maintaining metrics and reports to provide management insight into the effectiveness of security infrastructure, controls, projects, and processes.:Proficient in troubleshooting and analysing complex issues, handling P1/P2 calls and escalations, and producing formal external Root Cause Analysis (RCA) documentation and presentations.:Possesses excellent written and oral communication skills.Basic Qualifications::12+ years of overall experience; 6+years of AWS experience working in a 24 * 7 diverse cloud support environment. Preferred Certifications::AWS SysOps Administrator/Solutions Architect Associate Certifications:AWS Solutions Architect Professional CertificationWork Timings::Should be willing to work in a rotational shift with a 24x7 support window.LI:MIWSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success.
Systems Integration Specialist Advisor
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Systems Integration Specialist Advisor to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylemargin:bottom:11.0px::Proficient comprehension and problem:solving skills in AWS cloud computing, networking, and AWSs Well:Architected framework.:Technical expertise in supporting, designing, architecting, and deploying Hybrid Cloud environments.:Thorough grasp of networking principles for establishing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing security best practices in cloud setups.:Advanced proficiency in end:to:end cloud migration, utilizing either Cloud Native or third:party tools, covering strategy formulation, assessment, solution design, architecture, and AWS execution. Conducting assessments of application portfolios and workloads to identify migration candidates and gathering migration requirements from various stakeholders and Application Owners.:Familiarity with various AWS services such as Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EC2, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Sound understanding of emerging technologies, including Cloud Security, AWS Guard Duty, Amazon Inspector, AWS System Manager, AWS Config, AWS Firewall Manager, AWS IAM Access Analyzer, and AWS Security Hub.:Establishing security alerts using CloudWatch and Security Hub, collaborating with Site Reliability Engineers to analyse and resolve cloud security issues in AWS production environments.:Experience setting up and configuring Route 53 services, such as DNS resolver and health checks.:Profound knowledge of PaaS to IaaS migration strategies, with scripting experience (proficient in Python) and automation skills (preferably IaaC/Terraform).:Developing and enhancing security mechanisms, including preventive and detective controls, and suggesting opportunities for continuous improvement of cloud security.:Assisting in configuring and implementing identity and access management solutions, including Single Sign:On (SSO), for systems and applications within the environment.:Configuring cloud monitoring using native tools and integrating them with IT Service Management (ITSM) tools.:Contributing to developing and maintaining metrics and reports to provide management insight into the effectiveness of security infrastructure, controls, projects, and processes.:Proficient in troubleshooting and analysing complex issues, handling P1/P2 calls and escalations, and producing formal external Root Cause Analysis (RCA) documentation and presentations.:Possesses excellent written and oral communication skills.Basic Qualifications::12+ years of overall experience; 6+years of AWS experience working in a 24 * 7 diverse cloud support environment. Preferred Certifications::AWS SysOps Administrator/Solutions Architect Associate Certifications:AWS Solutions Architect Professional CertificationWork Timings::Should be willing to work in a rotational shift with a 24x7 support window.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata