Configuration Manager Salary in India - PayScale

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a ((Digital project Manager Sr. Advisor)) to join our team in ((Bangalore)), ((Karnataka)), ((India)).SAP Ariba Project Manager will work for a team chartered with the deployment of SAP Ariba Modules. Duties include but may not be limited to: :Creation of SAP Ariba module Project : Plans and schedules, monitor, manage Implementation Team and execution of the Team Plans and schedules, reporting issues, progress to Steering Committee. :Experience in handling team across the Countries (Europe/Americas/APAC), preparing project plan in Microsoft Project Planner and reporting/capturing the details.:Lead cross:functional teams to understand current state, future state landscape, organizational, master data and business processes and requirements. :Lead configuration requirement efforts and work to ensure SAP Ariba module configurations meet customer requirements identified with customer. :Experience working and implementing the SAP Ariba modules : SAP Ariba Buying and Invoicing, SAP Ariba Sourcing and SAP Business Network.:Lead development of functional specification activities and interface effectively with the Development teams to translate Functional Specification documentation into Technical Specifications and the development of technical designs.:Work with local management to plan and schedule participation of key stakeholders in testing activities.:Provide leadership, guidance, and support during management of the execution of testing activities monitoring progress. :Work with local management, Data Conversion team and Training team to plan and schedule cutover and go:live activities, identifying sequence of tasks, double entry, manual procedures, and load sequences involved. :Manage Deployment:related cutover and go:live activities. :Manage support post go:live, leading team to resolve post go:live issues. The Ideal Candidate Will Have::Have experience in managing the SAP Ariba Implementation project integrating with SAP S/4HANA or with any non:SAP ERP:15+ Years of experience in Project Managementstylelist:style:type:circle::Experience in multiple SAP Ariba module implementation:Project Management and Team Leadership experience :Solid analytical / problem solving skills. :Agile Development methodologies such as "Activate".:Ability to evaluate IT and business challenges from a broad perspective. :Strong influencing and excellent communication skills. Ability to translate between non:technical business users and technical IT resources. Strong client service attitude :Strong organizational and time management skills :Flexibility to work in shifts to support our global clients.:LI:INCDTSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environ

Siemens Healthineers is a global leader in providing medical solutions that significantly enhance patient care and overall healthcare outcomes. We are actively seeking an exceptional and driven Configuration Manager to join our dynamic team. As a Configuration Manager, you will play a pivotal role in providing the development infrastructure of our platform and integrated software solutions.You're a passionate Configuration Manager with a proven track record in software development infrastructures who wants to have the opportunity to contribute to groundbreaking projects that directly impact patient care and drive advancements in the medical field.In this role, you are responsible to• Responsible for the operation of a software configuration management system for mammography systems based on the tool IBM Rational Clearcase• Maintenance and implementation of a Perl-based automated build system for the generation of mammography software.• Definition and documentation of the software configuration management activities• Planning and coordination of configuration management activities with the project participants• Participate actively in continuous integration and continuous deployment processesTo be successful in this role, your profile includes:• Graduation or Post Graduation in Computer Science / Information Technology / Medical or Life Sciences.• 5+ years experience as a software configuration manager in a large multinational development project.• Strong knowledge and experience as a Rational Clearcase Administrator; in addition a good knowledge of Microsoft AzureDevOps TVSVC/Git would be helpful.• Extensive knowledge of make systems (e.g. nmake, GNU make).• You attach great importance to working in a process-oriented manner• Very good knowledge of the programming language Perl.• Excellent verbal and written communication skills, business fluency in English.• Very good knowledge of IT infrastructures (e.g. windows server, virtualization, VLAN)• Knowledge of software development life cycle and software engineering processes of medical products.• Good analytical and problem-solving skills• Experience in working with Lean/Agile software development projects• Basic knowledge in the development of software with C, C++ or C#.Salary: . Date posted: 03/28/2024 09:11 PM

We are looking for a "Bigdata Development Manager"for one of our esteemed Clients for Bangalore,India Location.RESPONSIBILITIES:Provide technical and business leadership in the architecture, design and implementation of big data solutions.Lead implementation of end to end solutions with focus on business outcome.Lead technical projects to deliver value oriented changes.Evaluate cutting:edge technologies and integrate them into existing system.Implement the deployment architecture : high availability, fail:over,performance and scalability.Second level support of new deployed technologies for investigation, trouble shooting and resolution of incidents and problems.Lead the problem resolution of any technical issue they may raise. Investigate, debug and solve relevant System or other Software problems.Recommend changes to enhance the stability and performance of the relevant areas.Contribute and/or lead large internal and medium sized external projects.Support and develop training/assistance to the Department Staff or other Departments. Prepare and present technical presentations to Management.Primary technical interfaces to vendors and follow relevant developments within the IT industry.Lead research and perform trends analysis in applicable industry to further evolve technical components in thecompaniesComponent Catalog.Deployment automation and full industrialization of current and future catalog components. This includes integration into automation deployment, operational front line, service model and configuration item and change management tools.Participate in industry conferences while giving information sessions upon return to members of staff.Manage and mentor a team where required.Understand and to be able to offer assistance to cross functional disciplines (i.e. Operations, Capacity Planning, Communications) where required.SKILLS:Leadership experience in working with big data technologies such as Spark, Hadoop ecosystems, Kafka, Elastic Search, MapReduce, HBase, Hive, Pig.Research, develop, optimize and innovate frameworks and related components for enterprise scale data analysis and computations.Strong expertize in Cloud and Virtualization domains including Design, Architect, Deploy, Migrate and Manage functions.Knowledge on different cloud models like Iaas, Paas and Saas.Working knowledge on Cloud Platforms like AWS, GCP, OpenStack, Openshift.Strong design and development skills in C++/Java/J2EE and proficiency in architecture deployment.Experience of configuration management, ideally Puppet or Ansible.Experience with distributed systems and their ability to scale.Experience with Docker.Medium experience in an operations environment, in particular incident, change and problem management.Strong debugging and problem analysis skills.Good background in Open Systems architecture and technologies.Good level in scripting capabilities (i.e. shell, perl, python).Good personality with good communication and consulting skills and experience in multinational environment.Ability to work independently or under small supervision. Proactive minded in mitigating/avoiding foreseeable issues.Strong interpersonal skills, self:motivation and the ability to work in a team. Strong analytical and problem solving skills.Experience with systems, data stores and IT operations.Experience in RnD and G:OPS organization.Experience with internal automation applications.Experience with Big Data Hardware templates and vendors.A strong focus on business outcomes.Comfort with collaboration, open communication and reaching across functional borders.Ability to lead technical initiatives and projects.REQUIREMENT:Openstack, AWS or GCP, Openshift along with C++/Java/J2EE, Docker, Puppet, Ansible, Shell, Perl/Python/Ruby/Php, Kubernetes, Git, Jenkins, Nagios, Big Data Framework such as MapR or Cloudera, NoSQL data stores : MongoDB or Couchbase, ITIL framework.

Position: IT Manager Qualification: MCA/BE/B Tech Location: Ludhiana Experience: 2-4 Years in a reputed company Job Profile: •Troubleshooting, Configuration and Installation of Windows Server 2008, 2012 & 2016. •Managing Active Directory, DNS, DHCP & Gro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONAmazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers’ technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues. AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilitiesA day in the lifeKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams. • Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing. • Proven track record of driving improvement programs in the operations, engineering and support fields. • BE/B.Tech or equivalent/higher degree preferred. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains –Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, development/programming skills • Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events. PREFERRED QUALIFICATIONS•International experience is an added bonus. •The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.

DESCRIPTIONDoes the challenge that comes from driving complex, large-scale projects for one of the largest employers excite you? Do you enjoy working in an entrepreneurial environment and delivering innovative solutions that enable your team and stakeholders to do their jobs more effectively and accurately by streamlining existing processes through leveraging technology?The Global Amazon Expense Management Team is seeking an innovative, hands-on, and customer-obsessed Program Manager that can deliver results in a variety of projects across our enterprise-wide expense management framework (Chrome River). This position is responsible for facilitating the successful deployment of each initiative through collaboration with both our internal and external partners, as well as ensuring that we enhance and improve our existing processes and procedures through automation when possible.Key job responsibilities* Define and develop the project plan, deployment approach, and stakeholder engagement model for a large scale system improvements, implementation, and transition.* Analyze business needs, system functionality, and align on requirements.* Oversee, develop and execute testing plans to ensure solutions meet business needs * Measure, evaluate, and report on the status of the program.* Drive innovation and break through improvements in your team’s processes and practices.* Identify the opportunities that will provide ways to scale controllership and employee experience while leveraging technology.* Partner with other Amazon teams impacted by your initiatives, while liaising and collaborating with external partners, to align timelines and expectations.* Work with operations teams to drive improvements.* Create and manage the communication strategy for promoting and highlighting your strategy, priorities, and the status of your projects/program.* Provide ongoing inquiry and configuration support to end usersA day in the lifePrimary focus within Expense Management team will be to partner with internal stakeholders (Technical teams, Risk Audit, Tax, Travel, etc) as well as our external partner (Chrome River) to gather requirements, assess existing system functionality vs. future state, and proactively identify gaps, and drive solutions relative to expense reimbursement management. The ability to work cross functionally and to identify barriers is imperative to the success of these projects, and being able to dive deep and develop subject matter expertise of our core system functionality and upstream systems amidst ambiguity will be critical to accomplishing this. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

Purpose & Overall Relevance for the Organization: Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.Experience in Service Management organizations including support for: design, configuration,development of L and D topicsDrive the evaluation, design,development,testing and implementation of enterprise service management solution and provide input into the unified employee experience designExperience with IT platforms used within Global Business Services Key Responsibilities: Define learning solutions strategy for needs across GBS: Partner with stakeholders to arrive at the right solutions with end user perspective in mind. Demonstrate strong curiosity to understand customer and their needs to be able to consult and influence right solutions approach. End to end partnership with Learning Leads to ensure meaningful design and flawless execution. Stakeholder engagement & partnership: Build close partnerships with the GBS L&D Leads, HR Leads, Learning CoE and Externla vendors to ensure a cohesive approach to design & development Stay connected to the global learning teams to leverage solutions and also represent GBS voice into solutions design early on External vendor engagement: Evaluate need for external vendors where necessary to design best in class learning interventions. Build strategic partnerships with vendors for scalable & cost-effective solutions. Future scope of work- KM Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly, Collaborate with Function leaders to ensure consistency in processes, metrics, and continuous improvement of processes. Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the function and GPO (feedback, requirements, operational needs as related to process improvement) Support process owners in change management related to launch and adoption of service management solution across GBS hubs, as well as GBS customers. Support function leaders in planning future roadmap/strategy for processes. Key Relationships: Operations Center Leads Function leaders GBS Senior leadership leaders Knowledge, Skills and Abilities : Experience: 8-12 yrs.(L&D preferably KM also) Exceptional communication skills. Proficiency in English language. Ability to work collaboratively and proactively with multi-functional and multi-cultural teams. Broad understanding of the current and emerging service management trends and developments Experience with IT platforms used within Global Business Services Experience in Service Management organizations including support for: design, configuration, development and implementation. Deep Design L&D technical & domain trainings is a must. Experience in global companies or roles is a must. Salary: . Date posted: 04/22/2024 08:10 PM