To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

Software Engineer II

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

UX Designer I, Amazon Ads Design

Amazon, Bangalore, Any

BASIC QUALIFICATIONS- 2+ years of design experience- Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver- Have an available online portfolioDESCRIPTIONNote - Kindly note that this role is for 1 year contract.We are seeking a mid-senior designer who is hands-on, innovative, detail-oriented, analytical, and adept at aligning and engaging with multiple stakeholders to help scale our growing IN Advertising program. You will collaborate with advertisers, account managers, and designers to craft compelling creative and branding strategies to drive the growth of our brands on the platform. Additionally, you will be responsible for raising the bar on design, as well as training and inspiring multiple stakeholders.To excel in this role, you must be capable of blending your creative expertise with business need, possess advanced technical skills in design and prototyping tools such as Figma and Adobe Suite, and thrive in a fast-paced environment.This position is based at the Amazon India headquarters in Bangalore, with travel as required.Key job responsibilities- Monitor and drive improvements to Ads quality and hold high bar for all display and performance ads- Create/ideate innovative, visually high quality, and effective advertising experiences that drive advertiser objectives- Obsess over our end-customer's Amazon experience and implement a program that continuously strives to improve the messaging, visual design and relevancy of advertisements displayed to the customers.- Engineer seamless communication between the brands and the end customers and ensure the team raises the "story telling" aspect of marketing communication.- Help develop a framework through which we are continuously evaluating a campaign for its clarity of communication.- Help drive evolution of the creative through ongoing client feedback loop and close collaboration with cross-functional teams.- Continuously iterate, A/B test and get feedback from end users through behavior, interactions and surveys.- Ability to study, understand and predict design trends that will improve creative inputs and qualityTravel to accounts as neededAbout the teamAmazon Media Group operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including advertising.If you're obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them - then we want you to come join us and make advertising even better. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designsSalary: . Date posted: 04/12/2024 10:09 PM

Senior Software Engineer

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Senior Software Engineer - Python Developer, Content Systems, Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com Meet Our Team: The Media Supply Chain Engineering team builds the applications and services that power Warner Bros Discovery's content supply chain. Our applications cover the entire breadth of the media supply chain, from idea to distribution. We have a robust global community of thousands of internal Warner Bros Discovery users who rely on our apps every day to get television produced, on the air, and onto Max.We're looking for a developer who can be an integral part of our new development team in Warner Bros Discovery's Bangalore office. We need a full stack developer who's comfortable building, implementing, and consuming RESTful APIs for enterprise solutions. Our current service tier is a blend of Python microservices and Lambdas deployed within AWS. Our fleet of services works together in an event-driven workflow to guide content through acquisition and distribution workflows. We also build dashboard applications and monitoring tools using Angular web components. As a full-stack developer you'd be working alongside our current development team that features other full-stack developers as well as back-end and media workflow specialists. We don't need you to be an expert in everything, but we need you to be comfortable in your in both microservice design and in UI coding. Requirements and designs don't deliver set in stone, so we need you to be able to think on your feet and fill in the blanks when necessary. Your team will be partnering with teams in the US, with each team building components of a fully integrated supply chain orchestration solution. Roles & Responsibilities: Build application service layers and UIs to support Warner Bros Discovery's content supply chainDesign and develop services within the supply chain. Build architectural diagrams that communicate what we need to build and how we need to build it and document what you buildDescribe and defend your design and code decisions to other engineers, embrace constructive feedback, and adapt your approach to align with team and company standards and objectives.Offer enhancements to best practices, document, design, and architecture improvements, and as feedback through code reviews to other engineers without continuous prompting or recurring encouragement. Other engineers appreciate your feedback.Troubleshoot production issues by reviewing source code, logs, operational metrics, stack trace etc. to pinpoint a specific problem and then resolve it. What to Bring : 5-8 years of experience as a software developer working on both back-end services and UIsExperience with event driven architecture or asynchronous messaging servicesExperience developing Single Page Applications with a modern UI frameworkHigh proficiency and technical leadership with technologies on our stack including Python, MongoDB, and LambdasExperience in media, M&E, or media engineering is a plusExperience working within a SAFe Agile team, collaborating with others to build software and iteratively improving itA willingness and ability to communicate with others on the team, participating in discussions with the team and with business stakeholders.The ability to solve business problems with simple and straightforward solutions, applying appropriate technologies and software engineering best practices.The ability to deliver high-quality results the first time and improve code, documentation, and results with each iteration. Your team trusts your work. What We Offer: A Great Place to workEqual opportunity employerFast track growth opportunities How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/17/2024 07:15 AM

Solutions Architect

Facebook, Bangalore, Any

The Business Engineering Team is looking for a high performance Solutions Architect with an entrepreneurial mindset. As a Solutions Architect, you will lead the industry by enabling clients to realize the full potential of Meta's marketing and/or messaging solutions and even defining new solutions. You will work with executives at top-tier companies on their industry-leading initiatives, translating their business goals into an execution plan using Meta's suite of platforms and products. This role will allow you to apply your passion for problem solving to achieving real-world results at Meta scale. Solutions Architects play a crucial role in understanding the business context and challenges of our partners and transforming them into tangible solutions through the use of our platforms and products. Working closely with our product teams to ensure that our products are tailored to meet the specific needs of our partners and markets.Our goal is to engineer and accelerate business growth for the partners through our platforms. Our approach aims to maximize positive impact for our partners as well as the billions of people that use their products and services.Solutions Architect Responsibilities: Act as a technical consultant and subject matter expert on Meta's marketing and messaging solutions for some of the most innovative companies in the worldGuide our clients to the most optimal implementations by walking them through the technical details Meta's platform and productsWork closely with sales teams to unlock and develop new opportunities by developing a deep understanding on business goals and industry trendsPartner closely with the Product, Engineering teamsUnderstand and apply knowledge of products, technologies and business to build solutions to solve for problems at scaleBuild relationships with team members and cross functional partnersShare project updates and insightsInfluence decision-making through presentation of data-centric business topicsParticipate in interviewing and on-boarding of new team membersWillingness to travel up to 20% of the timeMinimum Qualifications:3+ years of combined experience as an Engineer, Solutions Architect, Technical Consultant, or Partner/Sales Engineer3+ years of experience working with software systems including querying, working with data, and working with API developmentExperience communicating professionally with technical and business audience at prospects or clientsCurrently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experienceExperience with web, mobile, or enterprise technology stackExperience demonstrating knowledge of industry technology areas and trendsExcellent written and spoken communication skills in EnglishPreferred Qualifications:Deep technical knowledge of Meta Marketing and Messaging products (including tools and APIs)Experience working with API documents, calling APIs using scripts, and testing APIsKnowledge of AdTech, Advertising, or Digital Marketing (Brand or Direct Response)Experience with integration projectsExperience in stakeholder managementSalary: . Date posted: 04/19/2024 10:08 PM

Software Engineer II

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Software Engineer - II ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help drive technical decision-making, particularly regarding operations and the platform's architectural direction. You'll help solve problems related to building a global Kafka architecture considering scalability, replication, schema registries and self-service IaC workflows to solve for different use cases such as high traffic telemetry (logs & metrics), business critical events and data processing. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You'll openly collaborate with other teams' leads and help raise the bar of engineering excellence across the entire organization. What to Bring: Bachelor's degree with 3 - 5 years of experience as a software developer. You bring passion and enthusiasm to your engineering team. You have a track record of shipping quality code to production on a frequent and consistent basis. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience running production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. The ideal candidate for this role will have a wide breadth of experience across the entire software stack, as well as deep subject matter expertise in at least one technology from each of the following groups: Operating Kafka at scale (we use Confluent Cloud) Cloud Infrastructure Automation (AWS strongly preferred with Terraform) Database design (e.g. Postgres, NoSQL, etc) Data Processing (e.g. Hadoop, Big Table, Spark, Redshift) Software Development: Distributed Systems Development (e.g. asynchronous communication patterns, consensus algorithms, distributed transactions) Programming (e.g. Go-lang, Java, Kotlin, Scala, Python, Ruby) Event Driven Architecture & Streaming Frameworks ( e.g. Kafka Streams) Your Technical Know-How In addition, your technical expertise should match well to the following: Experience leading the development of large-scale projects, e.g. breaking down tasks, delegating work, assisting in the creation of roadmaps and work back plans Deep understanding of distributed systems in Kubernetes Hands-on experience with multiple IaC tools Experience with some of the frameworks and tools our development teams use day to day (i.e Spring Boot, Kafka Streams) Experience with the development and operation of high throughput, low-latency systems Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Strong CS fundamentals What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:49 AM

Staff Software Engineer

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Staff Software Engineer ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help drive technical decision-making, particularly regarding operations and the platform's architectural direction. You'll help solve problems related to building a global Kafka architecture considering scalability, replication, schema registries and self-service IaC workflows to solve for different use cases such as high traffic telemetry (logs & metrics), business critical events and data processing. As an expert in your area, you will help set the tone for how your team operates. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You'll conduct code reviews and mentor more junior developers. You'll openly collaborate with other teams' leads and help raise the bar of engineering excellence across the entire organization. What to Bring: Bachelor's degree with 9 - 13 years of experience as a software developer. You bring passion and enthusiasm to your engineering team. You have a track record of shipping quality code to production on a frequent and consistent basis. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience running production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. The ideal candidate for this role will have a wide breadth of experience across the entire software stack, as well as deep subject matter expertise in at least one technology from each of the following groups: Operating Kafka at scale (we use Confluent Cloud) Cloud Infrastructure Automation (AWS strongly preferred with Terraform) Database design (e.g. Postgres, NoSQL, etc) Data Processing (e.g. Hadoop, Big Table, Spark, Redshift) Software Development: Distributed Systems Development (e.g. asynchronous communication patterns, consensus algorithms, distributed transactions) Programming (e.g. Go-lang, Java, Kotlin, Scala, Python, Ruby) Event Driven Architecture & Streaming Frameworks ( e.g. Kafka Streams) Your Technical Know-How In addition, your technical expertise should match well to the following: Experience leading the development of large-scale projects, e.g. breaking down tasks, delegating work, assisting in the creation of roadmaps and work back plans Deep understanding of distributed systems in Kubernetes Hands-on experience with multiple IaC tools Experience with some of the frameworks and tools our development teams use day to day (i.e Spring Boot, Kafka Streams) Experience with the development and operation of high throughput, low-latency systems Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Strong CS fundamentals What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:49 AM

Manager, Software Engineering

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager Software Engineering ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: As the engineering manager s for the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help set the teams identify and how the teams work in the larger organization. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You will help drive technical decision-making, particularly regarding the architectural direction of the global Kafka platform. Your team focuses on providing a simple process for communicating asynchronous between services and provide a set of tools for application teams to leverage. You bring passion and enthusiasm to your engineering team. You have a track record of leading top performing teams. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience managing a team that runs production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. You have mastered the ability to delegate - at both the task and project level - to appropriate team members and are able to ensure that the right results are achieved even without your constant oversight. You understand a broad range of computer science concepts and know how, when, and when not to use them. You can dive deep into a wide range of technical problems offering suggestions and feedback to your team. Your interest in computer science has not faded as you moved into a leadership role, and you are still comfortable with technical details. Your written and verbal communication skills are top-notch. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience. You communicate through data, dates, and facts using emotion judiciously to motivate and inspire. You lead by example and do not consider yourself above individual contributor work. You are comfortable teaching best practices by showing people, not just telling people. Teams follow your lead because you are an inspirational leader, because you are right, and because you can show everyone high-quality examples of your own work. Given a larger business goal, you can facilitate ramping up an existing team or building a new team, including estimating the needed skills and team size, defining processes, team structure, and means of collaboration. You have repeatedly demonstrated the ability to hit these goals. You have shown the ability to make great hiring decisions as evidenced by the performance of engineers on your team, and you can retain and develop the best engineers. You have demonstrated the capacity to make decisions for more than one engineering team or functional area showing that your judgment is fungible. You raise the quality bar of your team by creating a culture that ensures high levels of engineering and operational excellence. You foster an environment of inclusiveness, psychological safety and ensure your team has fun while solving hard problems. What to Bring: Bachelor's degree with total 14 - 16 years of experience in software development including 2+ year of team management experience. at least 5 years of hands-on experience with at minimum two messaging systems such as Kafka, RabbitMQ, SQS, etc Hands-on experience with designing and maintaining backend service Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation) Hands-on experience with at least one cloud provider (AWS, GCP, Azure, or other) Experience with the development and operation of high throughput systems supporting hundreds of developers or more. Experience as a software developer using at least one of (Swift, Kotlin/Java, Javascript or Golang preferred) and has a good understanding of how software applications are built. Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones. Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Able to administer a team's agile process (creating exemplary tickets in Jira, sprint planning, etc) What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:48 AM

Senior Software Engineer

Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Senior Software Engineer ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help drive technical decision-making, particularly regarding operations and the platform's architectural direction. You'll help solve problems related to building a global Kafka architecture considering scalability, replication, schema registries and self-service IaC workflows to solve for different use cases such as high traffic telemetry (logs & metrics), business critical events and data processing. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You'll openly collaborate with other teams' leads and help raise the bar of engineering excellence across the entire organization. What to Bring: Bachelor's degree with 5 - 8 years of experience as a software developer. You bring passion and enthusiasm to your engineering team. You have a track record of shipping quality code to production on a frequent and consistent basis. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience running production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. The ideal candidate for this role will have a wide breadth of experience across the entire software stack, as well as deep subject matter expertise in at least one technology from each of the following groups: Operating Kafka at scale (we use Confluent Cloud) Cloud Infrastructure Automation (AWS strongly preferred with Terraform) Database design (e.g. Postgres, NoSQL, etc) Data Processing (e.g. Hadoop, Big Table, Spark, Redshift) Software Development: Distributed Systems Development (e.g. asynchronous communication patterns, consensus algorithms, distributed transactions) Programming (e.g. Go-lang, Java, Kotlin, Scala, Python, Ruby) Event Driven Architecture & Streaming Frameworks ( e.g. Kafka Streams) Your Technical Know-How In addition, your technical expertise should match well to the following: Experience leading the development of large-scale projects, e.g. breaking down tasks, delegating work, assisting in the creation of roadmaps and work back plans Deep understanding of distributed systems in Kubernetes Hands-on experience with multiple IaC tools Experience with some of the frameworks and tools our development teams use day to day (i.e Spring Boot, Kafka Streams) Experience with the development and operation of high throughput, low-latency systems Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Strong CS fundamentals What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:48 AM