To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

Sales Engineer with Data Security (4+ Years) for a security application management company

, bangalore, IN

We are looking for a "Sales Engineer"for one of our esteemed Clients forBangalore Location.REQUIREMENT:Experience: 4+ years relevant experience in selling and supporting software products to IT and IT Security organizations.Ability to demonstrate products to customers on site and able to answer technical queries, remotely via webinar sessions, and at field events such as conferences and trade shows.Frequent travel to visit prospects and customers, and to engage in onsite customer work.Strong knowledge on business applications and application deployment models.Develop a strong understanding of customer requirements and work with the Engineering team to provide input to products.Maintain close awareness of the cyber/data security market and work with the marketing team to collate information and update the Sales Kit.Respond to functional and technical elements of RFIs/RFPs.Validate engineering team's responses to customer deliverables in collaboration with sales and marketing management / customers' team.Self:motivated with a proven track record in technical software/hardware solution sales.Should have strong presentation skills and be able to communicate clearly and professionally to emails, RFPs, and when submitting reports.Ability to be organized and analytical, and must be able to eliminate sales obstacles using creative and adaptive approaches.Should be comfortable working for a dynamic technical organization with a rapidly expanding customer base.Frequent engagement and exchange of learning with the Development team.

Tableau Interview and Tableau Technical job Support

, Bangalore

Live Tableau Training With Job Support We are providing on job support who are facing any technical issues in their project We all help you on Tableau technical interviews. For regular Updates on Tableau please Contact or send Email. sntrainings Contact

Sales Technical support

, Bangalore

-24*7 Flexible shifts. - Any Graduate - Must be experienced with international tech sales - Technical support process catering to customers in US & UK - Should have sound Knowledge of Technical Support.(trouble shooting) - Aggressive to convert sales & a

Sr Software Development Engineer, Advertising Trust, Advertising Trust Engineering

Amazon, Bangalore, Any

BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamDESCRIPTIONHave you ever been shown an irrelevant ad? How about and an embarrassing one with a child or parent watching? Here, you can help us be part of Amazon's solution to ensuring you and millions of customer like you never face this. Here, you can help us make a world wide impact on the Amazon Advertising experience. Amazon is investing in building a world class advertising business and our team is responsible for ensuring that the ads served to customers meet the same high quality bar that you've come to love and trust.We're looking for an outstanding candidate to join us as a full-time Senior Software Development Engineer. You will work as part of an agile team to help drive automation of ad moderation, quality, and content checks world wide. As an engineer, you will be involved in the full software development lifecycle from idea generation to delivery and operation.Successful candidates are not just great coders, they are engineers who can delight customers through innovation, have excellent communication and collaboration skills and are motivated to build lasting full stack technologies using the latest systems like AWS Lambda, DynamoDB, and Bedrock. Bring all that you already know and come ready and eager to learn and innovate together.Key job responsibilities• Research, design and code, troubleshoot and support. What you create is also what you own. Own systems end-to-end including requirements clarification, design, implementation and roll-out to customers. • Improve the team's development processes and thereby increase developer productivity. • Coach junior members of the team, and actively participate in code and design reviews. • Contribute to evolving the technical direction of Ad Trust and play a critical role their design and developmentA day in the lifeAs a Sr Software Development Engineer in the Ad Trust engineering team• You will build engineering systems and features to support human ad moderation. • You will also build scalable tools and infrastructure that will be used to measure moderation quality. • You will be challenged to work on optimisation problem for moderation task routing algorithm. • You will get to use latest distributed systems and big data technologies such as AWS Lambda, ECS, Elastic Search, DDB, SQS, SNS, Apache Spark, and EMR.About the teamThe Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon's fastest growing businesses. Every ad that flows through our Amazon systems, or is presented on one of our owned and operated sites, needs to adhere to the policies that AT creates. we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/12/2024 09:02 AM

Service Engineer - Mangalore

Siemens, Bangalore, Any

Key Responsibilities:• Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision• Communicating and accept all operative advices from the Customer Care Center.• Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility• Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues• Inform Regional Service Center on all escalation issues• Report any customer complaints with proper documentation to the CCC• Ensure the proper use of tool & test equipment and report the usage on any related service report.• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.Education Qualification & ExperienceBE/B-tech/ Diploma in Electronics/EEE/Biomedical1-3 years of experience in CT/MRSalary: . Date posted: 04/16/2024 02:25 PM

Senior Full Stack Engineer (Generative AI)

, Bangalore

Rapidflare Inc.Bangalore Rapidflare is a Generative AI startup focused on creating delightful product conversations to accelerate B2B sales. Our AI-driven solutions tackle long-standing challenges in B2B sales and marketing. We power sales teams throughout the sales process with the Rapidflare copilot - an AI that is every single expert from the company rolled into one. We are post product and have strong customer traction, but in the grand scheme of things we're just getting started! Come join us early on this unique adventure as we look for our “founding” engineers.RoleThis is a full stack role involving the creation of user-facing products. You'll work with technologies like React, Typescript, Node, Python, SQL/NOSQL, and cloud-based platforms, integrating both Generative and traditional AI models. As a senior engineer, you'll not only shape our technical and product strategy to create strong business outcomes, but you’ll be creating the developer experience for others at Rapidflare and make it one of the best places to work for other engineers.What are we looking for?We are looking for certain specific (founding member) attributes. You are:Excellent technically, especially in the platforms we listedAble to balance simplicity and robustness when designing and architecting solutions, while making it easy for others to contribute.Highly self motivated and independent, capable of thriving in ambiguous environments.Great at getting stuff done quickly while still achieving good quality Extremely strong in communications. You speak and write proactively, clearly and regularly in a way that creates trust and understanding for your workStrongly product minded. Your default priority order goes → Business + Product > Features > TechnologyStunning at imagining and delivering exceptional user experiences. A continuous learner, open to receiving and providing feedback to ensure the highest quality outcomesAble to integrate all the strengths above into meaningful workWe think you’ll need about 5-7 years of experience in the industry to be able to properly integrate all the above strengths.What’s in it for you?Our work - Get in on the ground floor of developing a successful business based on innovative generative AI technologies. If you love to learn, want to have fun building something seriously cool, and are excited by the technology’s potential then this is the place for you.Our culture - We want to create an environment where you feel motivated to do the best work of your life. That comes from a few different things we will do (and not just have as a poster on a wall):Open and transparent context sharing culture - you will always know all that we know and why something matters, so you can figure out the what and the how.Freedom and responsibility to pursue ideas - you will make your own choices, learn from them to drive and own your outcomes.Quick and transparent bidirectional feedback (including positive ones) so you know what to do more of and what to do less of.Our people - Rapidflare’s founders have excellent track records (all of us have startup experience and one of us has successfully exited an AI startup) and decades of shared industry experience. We have an ideal blend of product, sales and engineering backgrounds. You can read more about us on our linkedin profiles (Navanee, Prush, Vasanth).Interview ProcessWe interview and make decisions quickly. You can expect us to complete interviews from start to finish within 7 days. We will go through the following steps:First interview with a FounderTechnical interview or task (based on the role)Panel interview with remaining FoundersFinal team fit discussionsWe ask that you interview with us only if you are ready to start within a month. We are willing to work together to find a way to accelerate your onboarding while being respectful of any notice periods at your existing workplace.CompensationWe will pay competitively at the top end of the market for truly stunning colleagues. Our compensation package will include all standard items. The range for this role will be between 40-50 lakh INR per annum.LocationWe are currently open to remote colleagues but do expect that you will soon be able to work in a remote hybrid setting out of Bangalore.

Senior Program Manager - ACES, AWS Support, Amazon Customer Excellence Systems (ACES)

Amazon, Bangalore, Any

BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Lean Six Sigma Black Belt CertificationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/18/2024 10:11 PM

Software Development Engineer

Amazon, Bangalore, Any

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONSelling on Amazon is one of Amazon's fastest growing businesses. Since third-party sellers joined Amazon in 1999, they've grown to account for 58% of Amazon sales and are growing at 52% a year (compared to 25% for first-party sales by Amazon). Third-party sellers reported $1.5 billion in sales during Prime Day 2018. The Selling Partner Services team drives this multi-billion dollar business and develops solutions that enable millions of Selling Partners around the world to sell in Amazon Stores with access to 300 million active customers in more than 180 countries. The team is focused on building new features and services to help Selling Partners grow with Amazon.Our team is seeking engineers with broad technical skills to help us optimize how we synthesize massive amounts of data and complex business rules into mission critical financial information. As a member of this team you will employ object oriented techniques in Java, and DynamoB, PostGres and ElasticSearch skills to help us support Amazon's next generation of selling partner services. Along the way you'll gain and leverage a unique understanding of how Amazon.com works; from the numerous software systems that comprise the website's back-end, to the details of our business model, and the relationships we're establishing with an ever-growing network of selling partners who depend on Amazon.com to run their businesses.The ideal candidate will draw upon exemplary analytical, critical thinking, and problem solving skills, and a passion for maintaining highly reliable, distributed systems which operate 24/7/365. Successful members of this team collaborate effectively with internal end-users, aggressive cross-functional software development teams, and technical support/sustaining engineering teams to solve problems and deliver successfully against high operational standards of system availability and reliability. We look for engineers who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun!Position Responsibilities:Participate in the design, development, implementation, testing and documentation of large-scale, multi-tiered, distributed software applications, tools, systems and services using [Java, Object Oriented Design and Distributed Programming]. Translate functional requirements into robust, scalable, supportable solutions that work well within the overall system architecture. Participate in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. Produce comprehensive, usable software documentation. Evaluate and make decisions around the use of new or existing software products and tools.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/20/2024 08:53 AM

PE CAD Engineer

, bangalore, IN

About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together.ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.What role you will play in our team:If you like working in a team where people take care of each other, where people are honest with each other, where we give honest feedback and like to receive honest feedback. We may have a great job for you ExxonMobil is seeking qualified and experienced individuals to provide customer and application development in region:You would be part of ExxonMobils Product solution portfolio technology in ExxonMobil Company India Private Ltd, working out of ExxonMobils Bengaluru Research and Development Technology Center (BRDTC) in India :You would be responsible for working with multi:discipline teams to execute/establish/improve to position and develop our value solutions at customersWhat you will do:Provide technical support and maintain technical relationships with existing and prospective customers for safe and efficient product usage to support business development objectives:Resolve process and performance issues related to ExxonMobil's performance product:Translate customer/market needs into new product development opportunities and support customer validation activities:Participate and lead internal end:use sector teams to build and maintain market, end:use, and competitor knowledge as well as global customer alignment:Contribute as a member or lead of regional or global teams, typically in a virtual environment:Develop and maintain relationships with suppliers of equipment and additives used by customers in processing our resins.:Identify and pursue opportunities generated from cross functional market development teamsAbout YouSkills and Qualification:Minimum Engineering degree in Chemical/ Polymer/ Plastic/ Materials with minimum score 60 and above (equivalent CGPA ):Minimum 3 years' experience in Polymer Industry with polymer material manufacturer, Polyolefins packaging company, Polymer technology service providers:Interests to build technology depth and ex