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Vendor Consultant, AVS-NOP
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 1+ years of program or project management experience- Experience using data to influence business decisionsDESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor's business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor's needs at Amazon.• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in managing high priority queuesSalary: . Date posted: 03/29/2024 09:24 AM
CTE Consultant : SAP Concur
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSMB Service Delivery: Premium Assistant / Coach, Customer Value : Expertise and CareAs market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth. A team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged. Job Overview: A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self:guidance while elevating product knowledge, optimizing their application and sustaining customer loyalty. Their duties include building trusted relationship with customers, configuring SAP Concur products, providing best practice recommendations, solution assistance to ensure overall client satisfaction is met. Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets. This position will be based out of SAP Concur Bangalore office and requires working hours and days aligned to support North America based clients.Activity with all Customers::Premium Assistant coaches will be made consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.:Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when necessary.:Communicate difficult messages, such as 'R and D won't fix', 'Feature request not available in the current product', when necessary, or work closely with Customer Development or management to communicate messages.:Assist customers navigating, contacting Concur resources, i.e. Customer Executive, Billing, and Audit Services, as necessary:Mediums of communication can involve and are not limited to direct calls, conference calls, screen sharing, emails, cases, chat, etc.:Act as an escalation point and collaborate internally and discuss possible resolutions to customer's challenges in a timely manner.Premium Assistant Coach Responsibilities::Develop and maintain functional and technical product knowledge.:Provide consultative expertise to the customer, including guiding customers through key decisions and tradeoffs to maintain work scope and timeline.:Stay organized and deliver on commitments, including updating and maintaining customer's success plan and fulfilling administrative responsibilities.:Provide contributions to SAP Concur's project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.:Develop and maintain knowledge of SAP Concur's implementation and support practices and methodologies.:Consistently communicate project status with Customer Success Management team as needed.:As requested, communicate (via phone, chat or online case/email) with the customer,
Technology Consultant : SAP Ariba India
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowTechnology Consultant : SAP AribaSummary: (Meet your team)As members of the SAP Ariba Consulting organization, we are involved in transforming businesses through the implementation and use of the leading Cloud procurement solutions of SAP Ariba. We apply a strong understanding of business and procurement processes, as well as solid solution expertise, to deliver high quality projects and support our customers in the successful adoption of our solutions.Core to the Technical implementation skill:set are strong analytical and problem solving capabilities, good communication and presentation skills, an ability to deal with changing environments and to operate independently, in order to provide the client with world:class service on a consistent basis. We do have a proven track record of delivering high quality results in a professional environment. High energy and motivation combined with an appetite for learning.We are responsible for achieving sound, high quality deliverables on time and within budget. We work on various aspects of the implementation process including requirements gathering, business process design, solution configuration and customization, solution integration, solution testing, client relationship building, issue tracking and reporting.Role: (What you'll do)AMS (Application Management Specialist):Responsibilities:Responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud products and solutions. This may include support of the customer throughout the life cycle of the customer engagement.Core Tasks may include:Providing expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloudsolutions:Assessing customer systems and assist in system configuration:Designing custom solutions for integrating Ariba with multiple customer ERP systems:Planning and managing multiple customer projects and handling customer expectations effectively and efficiently:Defining detailed blueprint for development requirements:Being an advisor to customers throughout the engagement:Leading resolution of escalations:Supporting system optimization and performance:Taking project manager responsibility as required across one or more customer engagementsRole Requirements: (What you bring)Qualifications:At least five years professional experience thereof two years as a consultantExpert in at least one topic of SAP Ariba technology and good knowledge in at least one moreExperience with SAP ERP (ECC or S4/HANA) and related technologiesTechnical planning and deployment over the full project cycleHas experience supporting customer production environments and resolving production ticketsHas experience with multiple deploymentsPlans and reviews concepts and detailed blueprints of IT projectsConsulting experience on Ariba Cloud solutionsAble to successfully handle an escalation projectWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known
Business Processes Consultant : SAP EAM
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply nowWhat you'll do:As a Business Process Consultant, you must possess deep product expertise/business experience and the ability to lead implementation/development projects.:You will be responsible for::Supporting SAP's Manufacturing Industries customers with SAP Implementation / Development in the areas of S4 HANA Plant Maintenance/Enterprise Asset Management (EAM)/Intelligent Asset Management (IAM) both on Prem and Cloud space, as applicable:Be part of implementation projects with focus on Equipment and Technical Objects, Preventive Maintenance, Planned Maintenance, Damage:Related Maintenance, Maintenance Order Management, Work Clearance Management and MRS. Basic knowledge on the Mobile Asset Management is desirable; Experience in any of LAM, GEF solution areas would be a plus:Design and configuration of end:to:end business processes, Integration with Finance, Logistics, projects, CO apart from pertinent FIORI APPS:Demonstrate the ability to plan, run, and manage blueprint workshops / meetings with internal and external clients. Help customers to adopt/evaluate the fitment of SAP Best Practices:Ability to create Process Definition Document / Design Document (PDD/BDD) and Business Process Procedure (BPP) for the solutions provided, Functional specification documents, Master Data handling/Cutover strategy etc.,:We would like to provide an equal opportunity to all the candidates who come from Development, Consulting, Industry, Domain, End: User community, experience in other related products and other technology areas who have an aspiration to make a mark in SAP transformational story driven by our S/4HANA as the Digital Core (Digital Industry, Digital LOB, S/4 Industry Cloud, Business Process Intelligence and Modelling, Public Cloud Solution).We are looking to hire candidates with right attitude who have a passion to excelWhat you bring:Overall5to 10years of SAP relevant experience:Experience in driving and conducting design workshops, with hands:on experience, in delivering Asset Management/ Plant Maintenance business process in S/4 HANA along with integration to other modules.:Experience in configurations/implementation of WCM and MRS or LAM/GEF is a must:Experience in handling relevant Master Data objects and cutover approaches:Should be well versed with project implementation methodologies, Activate Methodology and solution manager:SAP Certified in Plant Maintenance:S/4 Hana Implementation experience, at least 3 to 5 end to end implementation and S/4 Conversion experience is good to have:Should be experienced with different project delivery models like onsite:offshore, onsite:nearshore:offshore, integrated delivery model etc.,:Domain experience in manufacturing industry would be an advantageMeet your teamWithin SAP Adoption Service Centre, we are looking for an experienced Business Process Consultant with proven experience in delivering successful E2E Customer Centric projects in the area of Plant Maintenance / Enterprise Asset Management and Work Clearance Management.BusinessProcessT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application softwar
Customer Service Representative
, Bangalore
Job Description: Perform day to day order processing and adhere to process SLA (Service Level Agreement) in terms of productivity, quality and TAT Productivity: Achieving the target within specified time limits as set by supervisor. Quality: Achieving t
Business Processes Consultant
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat Youll Do:Create business blueprint as per the functional requirements provided, create prototype as necessary:Prepare Solution Architecture and produce Technical design document:Deliver solution as per the business blueprint and technical design:Work as part of large team or work independently/Guide team members:Flexibility to work on various skills and proactive approach to delivery:Position solutions to customer at pre:sales stage:Drive enablement of the teamWhat You bring:3:12 years of experienceinat least one of the following:SAP Analytics Cloud, SAC Planning, S/4HANA Analytics, SAP Datasphere (Data Warehouse Cloud : DWC):2:3 full life cycle implementations exposure:Expert level knowledge of at least one of the SAP data warehousing solutions likeSAP BW/4HANA or SAP HANA (esp. HANA Cloud or HANA 2.0)for both modelling and scripting including ability to write complex stored procedures. High level knowledge of various replication methods to HANA or BW:Architectural knowledge of deployment modes of various SAP Analytics solutions (Cloud, On:Premise, Hybrid) would be a plus:Ability to work in or drive large engagements of team size 10+:Good core consulting skills : Oral and written communication, organization and planning, client facing and interpersonal skills:Good knowledge of latest trends in Analytics space including platforms and solutions from other vendors:Experience working on mixed modelling with BW/4HANA and HANA native modelling.:Knowledge on S/4HANA Analytics like building and extending CDS Views, Creating Query Views or Building KPIs using KPI Modeller is preferred.:Hands:on experience in advanced analytics domain like Predictive Analytics or SAC Smart Features, SAC Application Designer is a plus.:Knowledge of development on HANA 2.0 like HANA XSA Development, nodeJS or ABAP development would be an added advantage.:Hands on knowledge of related planning solutions like BPC, TPM, BW:IP will be nice to have and will give added advantage.Meet Your TeamConsultant will be responsible for implementing data warehousing, planning and reporting solutions based on SAP S/4HANA Analytics, SAP Analytics Cloud (SAC), SAC Planning, SAP BW/4HANA, SAP HANA, in various industry and functional domains. The consultant will interact with onsite team members or at times directly with customer to understand requirement or build as per given design. He/she will be responsible for technical implementation of the business model, performance improvements, replication of data from source systems and reporting or planning on top of data warehousing using one of the SAP solutions. Consultant will use defined methodologies during requirement gathering, design, build/ test and deployment.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a high
SAP FICO Consultant
Siemens, Bangalore, Any
Hello Visionary!We empower our people to stay resilient and relevant in a constantly evolving world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.Does that sound like you? Then it seems like you'd make a great addition to our vibrant team.We are looking for SAP FICO Consultant.Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means - trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange - discussions with colleagues from all over the world.Join our Digitalization Technology and Services (DTS) team based in Bangalore.You'll make a difference by:• Having deep & strong understanding of SAP FICO module. (including FI and CO)• Being able to analyze client business processes, gather requirements, maintain data mapping document of interfaces & conversions.• Having strong written and communication skills; interacting with customers, technical consultants business partners• Skills in user support, troubleshooting and error resolution.• Good Business process understanding.• Designing and configuring business scenarios• Interact with business users in defining and finalizing requirements.• Basic Debugging skills would be an advantage.• Preparing functional specification documents for changes and enhancements.• Work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practicesJob Requirements/ Skills:• Minimum domain (functional) experience of 6+ years (mandatory) in Financial & Controlling Module• Must have done 2-3 end to end implementation of FICO module and 3-5 Support project Experience• SAP Certified candidates are preferred. Financial & Controlling (FICO) Module • Responsible as a Senior FICO module team member to independently support currently implemented SAP solutions for Europe region.• SAP FICO application experience including configuration, design, testing, compliance & implementation• Experience in SAP Finance module- General Ledger accounting, Accounts Receivables and Payables, Asset accounting, Month end activities, Bank and Cash accounting• Experience in SAP Controlling module- including Cost Centers, Internal Orders , Result Analysis and settlements, Product Costing (including BOMs and Routings), Profitability Analysis (COPA), Manufacturing Variances and Settlements, and Profit Centers• Integration of SAP Finance-Materials Management, Finance-Sales and Distribution, CO-Project systems in SAP ECC 6.0 and S4 Hana• Hands on experience in Scoping, Business process study, Requirement analysis, Gap Identification, Business Blueprint, Process Mapping, Configuration, Functional and Technical Specifications Document, Test Case Document, Training Presentation, Conf Guide and User Manual.• Master Data components including Material Master, Vendor Master, Customer Master, Bank Master, BOMs and Routings• Good understanding of EU specific processes related to Finance & Controlling related topics.• Process Runner Creation of templates for the business• Experience in implementing SAP finance integrations with other third-party finance or IT systems .• Should have experience in preparing the different test scripts including KT documents.• Good understanding of Business cycles (P2P, O2C, R2R).• Have worked on Period End Closure as part of Support team• Skilled to identify the Cutover activities for any enhancement.• Good Knowledge on Batch Jobs• Interfaces, IDOCs and RFC connections.• Proven Knowledge on RICEFW objects.Join us and be yourself!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.Make your mark in our exciting world at Siemens.This role is in Bangalore, where you'll get the chance to work with teams impacting entire cities, countries - and the craft of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsFind out more about Siemens Advanta at: https://www.siemens-advanta.com/careersSalary: . Date posted: 04/06/2024 02:05 PM
Consultant : SAP FICO and BPC or SEM:BCS or Group Reporting : Cloud ERP
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat You'll Do:SAP consulting experience including customer facing implementations, roll outs and expert advisory assignments in S/4HANA environment.:Candidate would be expected to independently work as an expert in the financials consulting domain.:Ability to lead a team of consultants and underwrite solution delivery without escalations:Candidate would be expected to participate in customer workshops and manage scope and customer expectationsWhat you'll Bring:Professionally qualified Chartered Accountant/CMA/MBA Finance with 4:12 years of SAP consulting experience in Financial consolidation and management reporting besides a good understanding of business processes obtained during previous stints with established corporate /industry/ audit firms /consulting firms.:Workingexperience of minimum 1 full life:cycle implementing Financials consolidation implementation on BPC or SEM:BCS or Group Reporting:Well versed in intercompany accounting, Consolidation and reporting.:Must have understanding of FICO processes covered or related to AR, AP, GL, AA, IO, CCA, Integration, tax processes etc.:Good understanding of the functional integration aspects with other SAP modules:Must have experience in S/4HANA implementations:Candidate should have excellent communication and presentation skills.:Ability to work well in/with teams and build long term customer relationships.:Certification in the Core area is a Plus.:Should be Travel ready and able to work with customers/teams across culturesMeet your teamYou will be part of the SAP S4 HANA DeliveryScale, Global Digital Finance which brings together all the SAP Finance related solutions and services , which includes solutions for GL/AP/AR, Asset Accounting, Controlling, Central Finance, Group Reporting, REFX,Treasury and Cash Management, Profitablity and Performance Management etc. We are a global team, supporting customers across the globe. The teams are spread across various countries, and this role is primarily based out of our India center in BangaloreBusinessProcessT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing
Associate Marketplace Consultant, EU - Strategic Account Services
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 2+ years of sales or account management experience- Experience analyzing data and best practices to assess performance drivers- Experience with Excel- A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirementsDESCRIPTIONAs a Marketplace Consultant you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challengesAs a Marketplace Consultant, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams.About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNAKey job responsibilities- Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.- Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.- Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. - Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.- Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. - Develop a thorough understanding of the Amazon Marketplace ecosystem - Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.- Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of sales or account management experience- Experience analyzing key open issues and resolution metrics for each of the managed accounts- High attention to detail and the management of multiple, competing priorities simultaneouslySalary: . Date posted: 04/10/2024 09:18 AM
Customer Success Manger (CSM) - ( Individual Contributor)
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM