BASIC QUALIFICATIONS- 1+ years of program or project management experience- Experience using data to influence business decisionsDESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor's business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor's needs at Amazon.• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in managing high priority queuesSalary: . Date posted: 03/29/2024 09:24 AM

CTE Consultant : SAP Concur

, bangalore, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSMB Service Delivery: Premium Assistant / Coach, Customer Value : Expertise and CareAs market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth. A team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged. Job Overview: A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self:guidance while elevating product knowledge, optimizing their application and sustaining customer loyalty. Their duties include building trusted relationship with customers, configuring SAP Concur products, providing best practice recommendations, solution assistance to ensure overall client satisfaction is met. Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets. This position will be based out of SAP Concur Bangalore office and requires working hours and days aligned to support North America based clients.Activity with all Customers::Premium Assistant coaches will be made consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.:Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when necessary.:Communicate difficult messages, such as 'R and D won't fix', 'Feature request not available in the current product', when necessary, or work closely with Customer Development or management to communicate messages.:Assist customers navigating, contacting Concur resources, i.e. Customer Executive, Billing, and Audit Services, as necessary:Mediums of communication can involve and are not limited to direct calls, conference calls, screen sharing, emails, cases, chat, etc.:Act as an escalation point and collaborate internally and discuss possible resolutions to customer's challenges in a timely manner.Premium Assistant Coach Responsibilities::Develop and maintain functional and technical product knowledge.:Provide consultative expertise to the customer, including guiding customers through key decisions and tradeoffs to maintain work scope and timeline.:Stay organized and deliver on commitments, including updating and maintaining customer's success plan and fulfilling administrative responsibilities.:Provide contributions to SAP Concur's project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.:Develop and maintain knowledge of SAP Concur's implementation and support practices and methodologies.:Consistently communicate project status with Customer Success Management team as needed.:As requested, communicate (via phone, chat or online case/email) with the customer,

Technology Consultant : SAP Ariba India

, bangalore, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowTechnology Consultant : SAP AribaSummary: (Meet your team)As members of the SAP Ariba Consulting organization, we are involved in transforming businesses through the implementation and use of the leading Cloud procurement solutions of SAP Ariba. We apply a strong understanding of business and procurement processes, as well as solid solution expertise, to deliver high quality projects and support our customers in the successful adoption of our solutions.Core to the Technical implementation skill:set are strong analytical and problem solving capabilities, good communication and presentation skills, an ability to deal with changing environments and to operate independently, in order to provide the client with world:class service on a consistent basis. We do have a proven track record of delivering high quality results in a professional environment. High energy and motivation combined with an appetite for learning.We are responsible for achieving sound, high quality deliverables on time and within budget. We work on various aspects of the implementation process including requirements gathering, business process design, solution configuration and customization, solution integration, solution testing, client relationship building, issue tracking and reporting.Role: (What you'll do)AMS (Application Management Specialist):Responsibilities:Responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud products and solutions. This may include support of the customer throughout the life cycle of the customer engagement.Core Tasks may include:Providing expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloudsolutions:Assessing customer systems and assist in system configuration:Designing custom solutions for integrating Ariba with multiple customer ERP systems:Planning and managing multiple customer projects and handling customer expectations effectively and efficiently:Defining detailed blueprint for development requirements:Being an advisor to customers throughout the engagement:Leading resolution of escalations:Supporting system optimization and performance:Taking project manager responsibility as required across one or more customer engagementsRole Requirements: (What you bring)Qualifications:At least five years professional experience thereof two years as a consultantExpert in at least one topic of SAP Ariba technology and good knowledge in at least one moreExperience with SAP ERP (ECC or S4/HANA) and related technologiesTechnical planning and deployment over the full project cycleHas experience supporting customer production environments and resolving production ticketsHas experience with multiple deploymentsPlans and reviews concepts and detailed blueprints of IT projectsConsulting experience on Ariba Cloud solutionsAble to successfully handle an escalation projectWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known

Contracts Lead/ Manager : Catalysts and Chemicals

, bangalore, IN

About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together.ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.What role you will play in our team:To work closely with the refineries and chemical plant clients for their needs:Drive value, efficiency and expanded market advantage via end:to:end category management while ensuring operational integrity and people development:Portfolio management in process chemical and raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils and polymer raw materials/additivesWhat you will do:Develop and maintain portfolio of agreements within a category:Support Category Specialist in development and implementation of Category strategic and commercial guidance:Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers:Steward tactical Client relationship for key portfolio activities:Supplier relationship management :Identify Value Generation and agreement rationalization opportunities within the portfolio:Ensure transactional efficiency of agreements (SAP friendly):Active contribution in category networks:Support Procurement Associates work at other sites / regions as will be agreedAbout YouSkills and Qualifications:Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above:Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries:Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise:Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles:General industry and global market knowledge:Effective negotiation, advocacy and influencing skills:Knowledge of PtP process including ERP systems:Excellent interpersonal and communication skills:Ability to work across different cultures and organizations:Fast learner, results/customer orientedYour benefitsAn ExxonMobil

Contracts Lead/ Manager - Catalysts & Chemicals

Exxon Mobil, Bangalore, Any

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .What role you will play in our team To work closely with the refineries and chemical plant clients for their needs Drive value, efficiency and expanded market advantage via end-to-end category management while ensuring operational integrity and people development Portfolio management in process chemical & raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils & polymer raw materials/additives What you will do Develop and maintain portfolio of agreements within a category Support Category Specialist in development and implementation of Category strategic and commercial guidance Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers Steward tactical Client relationship for key portfolio activities Supplier relationship management Identify Value Generation and agreement rationalization opportunities within the portfolio Ensure transactional efficiency of agreements (SAP friendly) Active contribution in category networks Support Procurement Associates work at other sites / regions as will be agreed About YouSkills and Qualifications Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles General industry and global market knowledge Effective negotiation, advocacy and influencing skills Knowledge of PtP process including ERP systems Excellent interpersonal and communication skills Ability to work across different cultures and organizations Fast learner, results/customer oriented Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 04/01/2024 09:08 PM

Outage handling Specialist : Basis / Hana DB

, bangalore, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat youll doAs an IT Technology Services Specialist, you will be responsible for::Resolving incidents including major incidents (production and non:production systems) and analysis of the problem to find a permanent fix:Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.:Ready to work in shifts and weekends. (No night shift):Presentation to senior management on incident trend, analysisand action plan:Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs:Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team:Coordination of international teams in global projects / crisis handling / de:escalation initiatives:Driving war rooms for critical escalations:The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end:to:end and work together with other teams and functions to resolve incidents fasterWhat you bring::BE / B.Tech / MCA from a well reputed institute:SAP NetWeaver Certified Technology Consultant:ITIL Foundation certified:Project member in an international environment and able to work effectively in international and virtual teams:Capable in technical documentation and creation of knowledge:based assets (KBAs):Customer centric:Continuous learner and faster adopter of new technology / process:Analytical and solution:oriented thinker:Expert grade communicator with good networking skills:Willing to work during APJ / EMEA working hours:4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.:Work experience in dealing with customer incidents:Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.:Good Knowledge of Network and Storage:Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector:Exposure to ITIL framework :Experienceof safeguarding Customer relationshipMeet the TeamAspart of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC.Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99 availability, faster turn:around time, best:in:class quality with ambitious SLAs.For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, a

Consultant : SAP FICO and BPC or SEM:BCS or Group Reporting : Cloud ERP

, bangalore, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat You'll Do:SAP consulting experience including customer facing implementations, roll outs and expert advisory assignments in S/4HANA environment.:Candidate would be expected to independently work as an expert in the financials consulting domain.:Ability to lead a team of consultants and underwrite solution delivery without escalations:Candidate would be expected to participate in customer workshops and manage scope and customer expectationsWhat you'll Bring:Professionally qualified Chartered Accountant/CMA/MBA Finance with 4:12 years of SAP consulting experience in Financial consolidation and management reporting besides a good understanding of business processes obtained during previous stints with established corporate /industry/ audit firms /consulting firms.:Workingexperience of minimum 1 full life:cycle implementing Financials consolidation implementation on BPC or SEM:BCS or Group Reporting:Well versed in intercompany accounting, Consolidation and reporting.:Must have understanding of FICO processes covered or related to AR, AP, GL, AA, IO, CCA, Integration, tax processes etc.:Good understanding of the functional integration aspects with other SAP modules:Must have experience in S/4HANA implementations:Candidate should have excellent communication and presentation skills.:Ability to work well in/with teams and build long term customer relationships.:Certification in the Core area is a Plus.:Should be Travel ready and able to work with customers/teams across culturesMeet your teamYou will be part of the SAP S4 HANA DeliveryScale, Global Digital Finance which brings together all the SAP Finance related solutions and services , which includes solutions for GL/AP/AR, Asset Accounting, Controlling, Central Finance, Group Reporting, REFX,Treasury and Cash Management, Profitablity and Performance Management etc. We are a global team, supporting customers across the globe. The teams are spread across various countries, and this role is primarily based out of our India center in BangaloreBusinessProcessT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing

Customer Success Manger (CSM) - ( Individual Contributor)

Boeing, Bangalore, Any

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

Contracts Lead/ Manager - Lubricants Business Unit

Exxon Mobil, Bangalore, Any

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .What role you will play in our team Develop, maintain portfolio of Chemical products(CP) category : Base oil, Additives, 3P Spec buy Finished lubes Drive value, efficiency and market advantage, while ensuring operational integrity Responsible for establishing strategic priorities for category, evaluating and sourcing suppliers (new / existing) & driving Supplier Relationship Management (SRM) Develop Total System Cost based strategies for effective negotiation Prepare Procurement Plans and Awards for review and approval Supplier Relationship Management Contract Administration/Management activities Optimizing supplier base and drive spend through preferred vendors and contracts Bring industry expertise in supporting category that drives savings and Business transformation Project start up related activities: Develop, maintain new supplier / contracts required for start-up of New India lube blending plant Key interfaces: Business Line contacts Supplier contacts Contract Leads/Managers Functional Category Managers Category Procurement Managers Corporate functions (Law, Tax, Controllers, Treasurers etc.) Bidding Center Analysts Controls Advisors Payables What you will do Procurement process execution Identify Business Value and agreement rationalization opportunities within the portfolio Execute bids and conduct techno-commercial negotiations Provide portfolio specific market intelligence to peers and Business Lines Steward tactical business relationship for key portfolio activities Supplier Relationship Management activities Ensure transactional efficiency of agreements (SAP friendly) Resolve invoice and purchase order related recycle by identifying and eliminating root causes Support other Contract Leads/Managers as needed About YouSkills and Qualifications Bachelor of Engineering degree (Chemical preferable) or equivalent with minimum 6.5CGPA MBA in marketing /Material management / Supply chain would be added benefit. At least 4 years' experience in responsible roles in Procurement in Lubricants/ Petrochemicals Industry Procurement process expertise Analytical skills / knowledge of "Total System Cost" principles Procurement experience related to Lubes Value Chain is preferable Procurement experience related to Lube blending plant start-up Need good analytical as well as tactical skills General industry and global market knowledge Effective negotiation, advocacy and influencing skills Knowledge of PtP (procure to pay) process including ERP systems Excellent interpersonal and communication skills Ability to work across different cultures and organizations Fast learner, results/customer orient Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 04/17/2024 09:08 PM

Technical Consultant

Salesforce, Bangalore, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionise companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.Role Description:Salesforce industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Salesforce Developers are key players in this objective, as they can leverage native Industry Cloud functionality to deliver customer requirements quickly with minimal customisation.You'll be responsible for turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customer's needs.Working predominantly in Agile scrum teams, you'll be building out complex business processes using Industry Cloud technology and the toolkit of the platform.You'll be involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support.You'll acquire a deep product knowledge of the Salesforce Industries vertical applications, and will be able to mentor customer (and system integrator) resources and accelerate knowledge transfer to them.You'll also act as a champion in the wider Salesforce Industries partner ecosystem, sharing best practices, lessons learned, and time-saving techniques.Minimum Requirements:3+ years experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.Experience in building solutions in the financial services industry.A self-starter, adept at picking up new skills and technologies, and eager to break new ground.Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.Vision to help us take our company to the next level.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Technical Requirements:Salesforce (Apex, VisualForce, Lightning)Java, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools and best practicesPreferred Requirements:Knowledge of OmniStudio (Integration Procedures, Data Raptors, Omniscripts)Excellent interpersonal and communicationAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:21 PM