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Senior Technical Account Manager, ES - APJC - ANZ
Amazon, Melbourne, Victoria, Australia
BASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM
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Technical Account Manager, ES - INDIA
Amazon, Bengaluru, KA, IN
DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Sr. Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Healthcare & LifeSciences technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking Cloud technologies.- Interact with leading technologists around the world.- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.- Write tutorials, how-to videos, and other technical articles for the customer community.- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.- Drive projects that improve support-related processes and our customers’ technical support experience.- Assist in Design/Architecture of AWS and Hybrid cloud solutions.- Help Enterprises define IT and business processes that work well with cloud deployments.- Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 10+ years of design/implementation/operations/consulting with distributed applications experience- 10+ years of technical engineering experience- Cloud Experience- Bachelor's degreePREFERRED QUALIFICATIONS- Experience in a 24x7 operational services or support environment- Experience in internal enterprise or external customer-facing environment as a technical lead
Technical Account Manager, ES - INDIA
Amazon, Bengaluru, KA, IN
DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking Cloud technologies.- Interact with leading technologists around the world.- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.- Write tutorials, how-to videos, and other technical articles for the customer community.- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.- Drive projects that improve support-related processes and our customers’ technical support experience.- Assist in Design/Architecture of AWS and Hybrid cloud solutions.- Help Enterprises define IT and business processes that work well with cloud deployments.- Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience. - 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences. - Ability to manage multiple tasks and projects in a fast-moving environment. - Be mobile and travel to client locations as needed.PREFERRED QUALIFICATIONSPREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. - Experience in a 24x7 operational services or support environment. - Experience with AWS Cloud services and/or other Cloud offerings.
Technical Account Manager, ES - APJC - ANZ
Amazon, Canberra, Any, Australia
BASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Canberra, ACT, AUSPREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies - Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:15 AM
Technical Account Manager, ES - INDIA
Amazon, Bengaluru, KA, IN
DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking Cloud technologies.- Interact with leading technologists around the world.- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.- Write tutorials, how-to videos, and other technical articles for the customer community.- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.- Drive projects that improve support-related processes and our customers’ technical support experience.- Assist in Design/Architecture of AWS and Hybrid cloud solutions.- Help Enterprises define IT and business processes that work well with cloud deployments.- Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDBASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience. - 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences. - Ability to manage multiple tasks and projects in a fast-moving environment. - Be mobile and travel to client locations as needed.PREFERRED QUALIFICATIONSPREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. - Experience in a 24x7 operational services or support environment. - Experience with AWS Cloud services and/or other Cloud offerings.
Technical Account Manager, ES - APJC - INDIA
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- • Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.- • 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.- • Ability to manage multiple tasks and projects in a fast-moving environment.- • Be mobile and travel to client locations as needed.DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we "Work Hard, Have Fun and Make History."As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking Cloud technologies.• Interact with leading technologists around the world.• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.• Write tutorials, how-to videos, and other technical articles for the customer community.• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.• Drive projects that improve support-related processes and our customers' technical support experience.• Assist in Design/Architecture of AWS and Hybrid cloud solutions.• Help Enterprises define IT and business processes that work well with cloud deployments.• Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- • Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.- • Experience in a 24x7 operational services or support environment.- • Experience with AWS Cloud services and/or other Cloud offerings.Salary: . Date posted: 04/16/2024 10:15 PM
Account Manager Core Laboratory Solution (CLS) and Specialty Laboratory Solution (SLS)
Siemens, Oakville ON, Ontario, Canada
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as an Account Manager to work within assigned territory (Ontario Central/East) as the sales representative to achieve Core Laboratory Solution (CLS) and Specialty Laboratory Solution (SLS) sales and profit commitments.Our global team: We are a team of over 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/careers.This is a role well suited to an ambitious professional, looking for the next step in their career.As a Account Manager you will be responsible for:Achieving business objectives for assigned territory (for example, penetration of account with product/solution/service offerings)Guiding the development and execution of strategic account plans to ensure achievement of assigned business goals and budgetsDeveloping, building, and cultivating long-term relationships within the customer organization and within Siemens field sales teams.Interacting & selling to all levels of customers in the specified target account (Purchasing, Laboratory Management, Laboratory Technologists, Respiratory Therapists, Perfusionists, POC Coordinators, etc.)Negotiating and managing Diagnostics supplies and service contract renewalsCollecting and sharing competitive information with the business unit for the purpose of improving market strategiesIdentifying and developing business opportunities for healthcare solutions as part of a cross functional teamEnsuring accurate recording and maintenance of customer database and contract information through maintenance of CRM systemCollaborating with the entire Siemens Healthineers team including Technical Applications, Field Service, Business Management, Project Management, Healthcare Solutions, Finance and LegalThis position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.Growing market share in a highly competitive marketNegotiation and risk management capabilitiesKnowledge of hospitals and testing proceduresProblem solving, analytical and influencing skillsRequired skills to have for the success of this role:Minimum Bachelor's Degree with a Health Sciences specialization or Medical Laboratory Sciences or other related discipline degree5 years of successful technical sales experience in Diagnostics or related Medical Device/Healthcare field Ability to grow market share in a highly competitive marketSelf-motivated, as well as customer and results orientedExcellent negotiation and risk management capabilitiesStrong problem-solving, analytical, and influencing skillsKnowledge of hospitals and testing proceduresHigh level of presentation skills including the ability to present technical topicsSiemens Healthineers is proud to be a Great Place to Work® certified company in Canada for 2020-2023, 2022 Best Workplaces™ in Manufacturing, 2022 Best Workplaces™ for Health Care and 2022 Best Workplaces™ for Hybrid Work.At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at:https://www.siemens-healthineers.com/en-ca/aboutWhile we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careersSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/29/2024 02:49 PM
Technical Account Manager, ES - SI - GFS
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.- Ability to manage multiple tasks and projects in a fast-moving environment.- Be mobile and travel to client locations as needed.DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we "Work Hard, Have Fun and Make History."As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking Cloud technologies.• Interact with leading technologists around the world.• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.• Write tutorials, how-to videos, and other technical articles for the customer community.• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.• Drive projects that improve support-related processes and our customers' technical support experience.• Assist in Design/Architecture of AWS and Hybrid cloud solutions.• Help Enterprises define IT and business processes that work well with cloud deployments.• Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.- Experience in a 24x7 operational services or support environment.- Experience with AWS Cloud services and/or other Cloud offerings.Salary: . Date posted: 04/20/2024 08:54 AM
Technical Account Manager, ES - INDIA
Amazon, Bengaluru, KA, IN
DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking Cloud technologies.- Interact with leading technologists around the world.- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.- Write tutorials, how-to videos, and other technical articles for the customer community.- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.- Drive projects that improve support-related processes and our customers’ technical support experience.- Assist in Design/Architecture of AWS and Hybrid cloud solutions.- Help Enterprises define IT and business processes that work well with cloud deployments.- Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences. - Track record of ramping up quickly in an evolving and challenging role. - Ability to manage multiple tasks and projects in a fast-moving environment. - Proven track record of exceptional customer focus. - Be mobile and travel to client locations as needed.PREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.- Experience in a 24x7 operational services or support environment.- Experience with AWS Cloud services and/or other Cloud offerings.