Customer Account Manager Salary in India - PayScale

DESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results.We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser’s needs and assist in driving new and repeat opportunities for the business.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams’ goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers’ needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Key job responsibilitiesCore responsibilities include: - - Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support- Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures - Calling advertisers is a part of the job, however does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts.- Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers - Open for communication via, phone, chat with internal and external stakeholders as customers. - Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program - Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders - Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products- Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers- Open for communication via, phone, chat and others means with customers- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance- Preparing documents around best practices, SOPs and framework for innovations- Identifying opportunities to improve Amazon Advertising’s product based on customer feedback, data analysis, and feature gaps with competitive products- Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONSGraduate Degree with Advanced German language skill (minimum B2.2 or above)Bachelor’s or Post graduate Degree (MBA) degree in Digital Marketing or related streamsProven work experience of 4-6 years in sales / marketing efforts (Performed role of an Individual Contributor for 2 years is an advantage)Prior experience of managing global clients along with owning up their individual performance goalsSuperior verbal and written communication skills as demonstrated by experienceAdvanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPointSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleDesire to work in a fast-paced, challenging and ambiguous environmentAn organized approach and a real team player who is willing to roll up sleeves.PREFERRED QUALIFICATIONSMBA in Digital Advertising or other related Master's degreeExperience in e-commerce, retail, Sales & Marketing or advertisingPassion for online advertising and a track record of delivering outstanding resultsExperience interpreting data and making business recommendationsDemonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneouslyExperience in data analysis, either professional experience or through your educationGoogle Ad Words / Bing Ads certification will be added benefitAdvanced computer literacy especially in Microsoft Excel and SQLExperience in tools such as Salesforce is an advantage.

DESCRIPTIONWith millions of customers visiting us every day to find, discover, and buy products, we’re obsessed with making the shopping experience the best it can be – and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it – on Amazon, on mobile devices, and across the web. We put the customer at the heart of everything we do. If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better. We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Account manager/ Advertisement sales expert to help scale our growing Advertising program. This person will be responsible for all aspects of Brand's advertising journey on Amazon Advertising including sales, on-boarding and launch of ad campaign by developing and leveraging strong relationships with clients and internal teams. Ensuring seamless execution of smart, effective campaigns, deliver to clients’ needs and assist in driving new and repeat opportunities for the business. To do this, this person needs to be extremely hands on, have a deep understanding of Amazon's advertising products, sales, operational capabilities, as well as the ability to synthesize analysis into a concise and compelling presentation. In addition to working closely with other brand facing teams, this person will interact with product development, technical teams, business teams, advertising agencies and clients. Responsibilities: · Build solid relationships with advertisers, advertising agencies, medium and small brands/ clients, displaying a dedication to delivering first-class service and online advertising solutions· · Liaise with Marketing, Product management, and Ad operations to help Brand launch on Amazon Advertising by formulating Brand-centric projects/program for adoption · Liaising with key internal and external stakeholders to set up business processes and SOPs for Brand advertisements funnel. · Educate brands on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help Medium/small brands to increase efficiency, drive high renewal rate and meet clients’ KPIs · Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet torso and tail Brands Advertisement goals · Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions · Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficienciesWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONSProven experience in advertisement solutions- sales, Ad operations, online marketing and advertising. Creative and strategic vision to build value proposition for clients and property · Strong analytical skills as well as experience in applying those skills in the advertising domain · Media planning capabilities (Microsoft Excel, PowerPoint; Nielsen @Plan, Ad Relevance and NetView; DART, Atlas) preferable · Ability to work cross-functionally and with a wide range of employees with different skill sets · Bachelor's degree; emphasis in Marketing, Advertising, or Business preferred · Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule · Fluent in EnglishPREFERRED QUALIFICATIONS- Excellent organizational, interpersonal, and communication (written and verbal) skills - 2 or more years of post-MBA experience (preferred)

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.Under broad direction from local sales management, responsible for selling software and software related services to customers. This Outside Sales, Account Manager (AM) will sell directly to customers. This individual is responsible for securing revenue targets against an assigned quota, ensures profitability of the relationship, and improves market share/penetration by directing the total array of the companys technical, commercial, and operational capabilities to the assigned clients domestic needs. Builds relationships with customer's staff, management, and executives across all aspects of the Oilfield Life Cycle. Develops territory and account plans that are focused on expanding our business. Provides accurate forecasting of business including a Commit, Upside and Pipeline of deals and opportunities. Requires completion of an undergraduate degree and a minimum of one year of sales experience. Individuals will be accountable for revenue scope of (typically) 2:5M.Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.LocationGuru Hargovindji Marg,Mumbai,,400093, IndiaJob DetailsRequisition Number: Experience Level:Experienced HireJob Family:Sales and MarketingProduct Service Line:Landmark Software and ServicesFull Time / Part Time:Full TimeAdditional Locations for this position:Compensation InformationCompensation is competitive and commensurate with experience.

Opportunity for Account Manager:ClientServicingLogicserve Digital : GhansoliExperience : 2 : 6yrsJob Description:Role:Media Planning and strategyGood communication skillsPlatform KnowledgeIdentifying cross sell and upsell opportunitiesManaging client relations and managing expectationsPrimary Skill (Mandatory Skill)AdwordsMedia planningMedia strategyFacebookGood communication skillsIF interested share the details mentioned below ExpCurrent CTCExp CTCNotice PeriodNotice period post NegotiationCurrent OrganizationReason for LeavingCurrent Residential Location

Job Description strong experience in customer service experience in managing the workflow experience in handling inbound calling process good people management skills For More Jobs Do Register at httpswww.universejobs.com/users/register_jobseeker With

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM

Job ID: Required Travel :MinimalManagerial : NoLocation:India: Pune (Amdocs Site)In one sentenceIn this role, you will work directly with our clients and internal teams to deliver on post:sales success with our product. You will coordinate all client engagement activities and projects, and you will be responsible for defining and managing the scope of those projects from requirements gathering through to successful implementation. Within Amdocs Media, you will be the advocate for your clients by ensuring that both the right work is getting done effectively and efficiently, and, outside of Amdocs Media, you will be turning our clients and partners into advocates by ensuring a strong working relationship between our teams and theirs. You will work with delivery engineers who will help to deliver on client projects utilizing our product and will act as a technical resource on client engagements. Make no mistake, though: youll need strong product knowledge and a technical understanding to match the necessary project and account management skills required to succeed in this role.All you need is...- 10+ years as a Program or Delivery Manager, preferably in the media streaming technical solution and ecosystem for IPTV and OTT streaming solutions with particular focus on UI/UX for STB,Mobile and Smart TV.- Minimum 5 years in leadership, program management and customer facing role and technical background- Proven track record in successfully managing software projects throughout the complete project lifecycle including pre:sales, project and business planning, project execution tracking, risk management and mitigation, stakeholder management - Strong customer facing, owning end:end delivery of SaaS based product in one of more of these domains : BSS, Digital Subscription Marketplace, OTT integration, Payment processor and Revenue Assurance.- Previous hands:on software experience working with Microservices, J2EE, mobile and/or web:based software products, Microservice based architectures on AWS platform.- Strong business/systems analysis skills and a solid understanding of telecom services concepts and solutions- Strong interpersonal and people leadership skills are required- Demonstrated abilities in problem solving, agile development methodology and MS Project- Excellent oral and written communication skills in English- Demonstrated client relationship management skills- Experience in SOW creation- Effort and financial estimation experience is a plus- Ability to interact at all levels with customers and vendors- Ability to manage multiple projects simultaneously in a fast:paced environment- Ability to work independently with minimal directionWhat will your job look like?- Provide leadership for all client engagement activities for specific client(s)- Work closely with clients, partners and internal teams in various project methodologies, utilizing internal resources to:o participate in SOW creation and project initiationo identify and capture solution requirements and technical designso define project scope and objectiveso develop project schedules and planso provide on:going management and coordination of all project activities.o ensure successful delivery of the client solution.- Identify additional business opportunities as they arise.- Be willing to travel to client sites as required.Who are we?Amdocs helps those who build the future to make it amazing. With our market:leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next:generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, a

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Saklesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in SF or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:21 PM

We are hiring to make water better!Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry - the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species. Join us in this journey where dedication to a greater good combines seamlessly with cutting-edge innovation, as we work towards a more sustainable and water-resilient future for all.Founded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company with offices in the US, Canada and Ireland. Klir is a remote first company and is one of the fastest growing SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.We have the deep industry knowledge, a world class product roadmap, the vision and strategy to transform a critically important industry, as well as some high-profile customers that rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.Location: This position is remote and can be anywhere in Canada.Timing: We have an immediate opening for this position. Expectation is to have the CSM start by the end of May depending on current employment considerations.Role DescriptionDo you enjoy joining fast growing startups at the ground level and rolling up your sleeves to build with a collaborative team? If so, then drop what you are doing and read on...As a Customer Success Manager you'll build relationships with your assigned accounts to successfully onboard, build Klir into their workflow, map success plans, run value reviews, manage renewals, build relationships and partner with sales for expansion opportunities. You own the ultimate success and growth of your accounts - so you always aim to delight! You're an enabler, trainer, problem solver and advocate for our customers. We believe in earning the right to grow. If we are able to deliver value to our customers through the product and our service offerings, then growth on their account and with new logos will come a lot more easily to us. We do this by putting the customer at the center of everything we do at Klir.Your key metrics are net dollar retention (including pilot conversion), gross dollar retention, identifying upsell / cross sell opportunities, time to value, and customer happiness/health.Responsibilities:* Onboarding: strategic onboarding of our mid market and enterprise accounts including visiting them onsite.* Drive value: ensuring customers meet timelines for first value and data validation, and that we are working towards verified outcomes for the water utility.* Enablement: optimize and streamline our customers' workflow and work with them on change management to adopt the Klir platform and program.* Advocacy: shine a spotlight on the success of our customers. We believe that every customer should have a positive story to share internally within their utility, inwards at Klir, and ideally to shout their success from the rooftops.* Renewals: manage paper renewals with your main point of contact, economic buyer and signatory.* Growth: seek out additional opportunities to deliver value to our customers, including identifying upsell and cross sell opportunities to hand over to the sales team.* Risk management: manage your book of business and develop a customized risk plan if our predictive health scoring spots an issue.Requirements (Sound like you?)* Mandatory Experience: 3-5 years as a mid market and/or enterprise CSM, or Professional Services, or Onboarding/Implementation in a SaaS company.* Knowledge seeker: you are a passionate product nerd and quick study on learning new tech. You love to learn - about your craft and your own personal development.* Technical: our customer's compliance processes can be complex so you'll need to enjoy getting a deep understanding of nuanced workflow that differs from customer to customer and overall and water management practices.* Change management: you have experience helping customers digitally transform from paper and spreadsheets to more automation in their day to day workflow.* Delight: you brighten people's day with your charm and wit. Part of our job is to capture people's attention and get them excited about the transformational power of Klir. Your positive energy shines through on zoom calls.* Empathy: you step into customer's shoes to show that you understand and care. You believe in collaboration and enjoy adding value and getting value by engaging with every department that touches the customer experience. It's critical for us to earn the right to grow with our customers.* Resourceful: you have a bias to action and love solving problems. You thrive equally in strategy and execution. You are inventive and resourceful and can turn your ideas quickly into implementations. We move fast, but we are smart about it.* Builder: you focus energy on impactful, critical work and love to build process. You would rather just try a new idea than spend days talking about it. You are entrepreneurial at heart, but methodical in your approach. You get a rush when you're super busy and getting a lot done. You get a super rush when your efforts land in a win.* Passionate: you are passionate about having meaning in your career. Water will be important to you and ensuring that the developed world has enough safe and secure water needed to sustain our species for generations to come excites you.Our Commitment To YouOur Dedication to Your Well-being: We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.Leaving a Lasting Legacy: We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.Pursuit of Excellence: As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.Balancing Serious Work with Fun: We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way.Values That Unite Us: You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.Supporting Your Success: Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.#Salary and compensation No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar: $70,000 - $127,500/year#Benefits 401(k)�� Distributed team⏰ Async�� Vision insurance�� Dental insurance�� Medical insurance�� Unlimited vacation�� Paid time off�� 4 day workweek 401k matching�� Company retreats�� Coworking budget�� Learning budget Free gym membership�� Mental wellness budget Home office budget�� Pay in crypto�� Pseudonymous Profit sharing Equity compensation⬜ No whiteboard interview�� No monitoring system�� No politics at work�� We hire old (and young)#LocationToronto, Ontario, CanadaSalary: . Date posted: 04/20/2024 08:14 AM

DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian