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Documentation Manager Salary in Chennai - PayScale

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Amazon, Chennai, TN, IN
DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.
Guest Services Associate I
Marriott International, Chennai, Any
Job Number 24067334Job Category Rooms & Guest Services OperationsLocation Four Pts by Sheraton Mahabalipuram Resort & Convention Ctr, ECR-OMR Junction, ECR Rd, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 10:06 AM
Catalog Automation Lead, CMT-Automation
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONSB.S. in Computer Science or a related field. • 0-2 years overall technical support experience. • Experience in Java or open source based technologies. Understanding of XML based applications. • Detailed knowledge of the UNIX/Linux operating system and tools • Detailed knowledge of MySQL / MSSQL or other RDBMS. • Demonstrated skill and passion for problem solving and operational excellence.DESCRIPTION• You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring. • You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders • You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements. • You make simple changes to existing code scripts and also perform code review of peer's code changes (eg: validating & suggesting optimizations, etc.) • You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified. • You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task) • You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders. • You propose and implement SOP changes which help improve team productivity/impact. • You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve). • You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers). • You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.Key job responsibilities• You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring. • You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders • You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements. • You make simple changes to existing code scripts and also perform code review of peer's code changes (eg: validating & suggesting optimizations, etc.) • You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified. • You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task) • You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders. • You propose and implement SOP changes which help improve team productivity/impact. • You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve). • You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers). • You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNPREFERRED QUALIFICATIONSBig Picture: solve problems at their root, stepping back to understand the broader context • Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. • Adaptable: You undertake a variety of tasks willingly. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. • Handling Stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. • Quality: You demonstrate appropriate quality and thoroughness. • Integrity: You act with personal integrity at all times. • Professional: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/18/2024 09:18 AM
Security and Loss Prevention Specialist, Security and Loss Prevention
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS• University degree or equivalent through experience and professional certification• A minimum of 7-10 years in Security and Loss prevention role, law enforcement or security-related profession• Extensive and up to date knowledge of Shrink Management and Data Analysis• Experience in managing or coordinating security investigations of complex nature• Knowledge of information security processes and systems• Experience in security auditingDESCRIPTIONINSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the "SLP MDR Concessions Abuse Program" and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines.Key job responsibilitiesSecurity Operation• Implementation and follow-up of Loss Prevention Plan in MDR Concessions Audits and Compliance • Conducting SLP audits and implementing SOPs • Surprise check and reports at LM (Last Mile) stations• Keeping the plans and SOPs updated • Periodical check of documentation• Adhering to SLAs defined for the SLP MDR Concessions Abuse ProgramProcess Improvement and Loss Prevention• Process review, gap analysis and implementation of necessary improvements• Weekly, monthly and quarterly assessments• Loss prevention reporting• Working on feedbacks received from internal and external stakeholders• Follow up and completion of CAPA• Recommending loss prevention initiatives based on on-ground intelLoss Prevention Analysis and Investigation• Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions• Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction• Conduct investigations by working closely with CS and support functions in SLP and Ops• Meeting the weekly investigation targets and submitting investigation reports• Sharing RCAs and PTG initiatives on shrink and unmet goalsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS• Loss Prevention experience• Investigation/Security related certification• Emergency Response / Crisis Management certification• Training & Development experience• Auditing and security investigations experience• Exposure to MNC culture and dynamicsSalary: . Date posted: 04/18/2024 10:17 PM
Project Manager - International
Siemens, Chennai, Any
Dear Aspirant!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!We are looking for: Project Manager - International,• HSE (health, safety and environment) management for the complete project, with main focus on site activities.• Proactively lead changes in project scope to improve success and minimize risk to the customer and the company.• Meet with clients to take detailed ordering briefs and clarify specific requirements for the contracted scope of the project(s).• Effectively communicate project expectations to team members in a timely and clear fashion.• Estimate the resources and participants needed to achieve project goals.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.• Maintain the relationship with the client as well as internal partners.• Perform risk management to minimize project risks.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Coach, mentor, encourage and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project.• Important is to understand, prepare, and implement a professional and executable project management plan. • This plan will bring the maximum momentum to the project and maximum positive energy to the team. • One of the main things you will propose is experience in proper partner management - especially at project important milestones i.e. when the engineering phase is to finish after Factory Acceptance Test (FAT) and we are to start site works including installation, test, commissioning, etc., or when Site Acceptance Test (SAT) is to be done.Use your skills to move the world forward!• Proven experience of 7+ years as a Project Manager.• Experience in multidisciplinary projects with a focus on Electrical as well as mechanical engineering.• PMP or IPMA certified / VCA VOL or ISO 45001 (formal OHSAS) safety certified• Experience in handling Data Centers projects will be an added advantage.• Preferred bachelor degree in electrical engineering or power systems engineering• Excellent client-facing and internal presentation skill.• Positive attitude, a proven ability to juggle multiple projects and multiple hats at any one time, while maintaining sharp attention to detail and having an energic and entrepreneurial approach and attitude. A passion for lifelong learning and leading change is a must!.• Solid organizational skills including attention to detail, multi-tasking skills, Advanced time management and problem-solving skill.• Proficient with Microsoft Office, Languages: Professional proficiency in English is a must.• 25% travel is required.Make your mark in our exciting world at Siemens.This role is based in Chennai, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about Siemens careers at: www.siemens.com/careersFind out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 04/19/2024 08:43 PM