Information Risk Manager Salary in Chennai - PayScale

Recoveries Consultants are the knowledge pool of the Recoveries department and report to the Recoveries Manager. They are responsible for conducting the necessary checks on all recoveries. They must be available as a contact point within the department and be fully aware of the recovery process and workflow with the ability to identify and repair flaws in the Groupon payments process. This role requires that the individual work closely with multiple departments across Groupon, as they explore and attempt to recover the financial loss to Groupon. The Recoveries Consultant must demonstrate good negotiation skills, the ability to handle difficult conversations and core decision-making skills whilst being driven to increase the department's contribution to the bottom line. DUTIES & ESSENTIAL JOB FUNCTIONS • Understand the recoveries workflow and perform the recovery of any overpayment • Be able to evaluate the type of overpayment made while reconciling a merchant/ customer account • Building interdepartmental relations for effective communication and process building • Become a contact point for the team with a sound knowledge of all processes and pending recoveries • Investigate escalated issues and cases and prepare extensive reports where necessary • Improve current processes in accordance with the department's needs • Contacting and negotiating with merchants for overpayments in relation to the recoveries process • Reporting any potential threat spotted to the revenue or processes of the company • Maintaining discretion and professionalism given the sensitive nature of the role • Cultivating relationships with multiple departments across the company to enhance the risk function • Training customer and merchant-facing departments on best practices to minimize the chances of overpayments, or increase in refunds • Holding payments and/or removing features from active status to prevent financial loss • Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis Key Skills - Must-haves2 years of professional experience.Good understanding of Excel and Google Sheets basic functions.Experience of handling negotiations.Clear communicator and able to multitask.Strong attention to detail and accuracy.Ability to work independently and prioritise tasks effectively.Nice-to-haveExperience with Salesforce and NetSuite.Experience in accounts receivable, collections, or related financial roleBeware of Fraudulent Offers We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .Salary: . Date posted: 03/31/2024 10:07 PM

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Essential Skills • Strong leadership capabilities and people management skills • Ability to work under pressure situations • Ability to work in ambiguous situations • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Knowledge of city topography and road network

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

BASIC QUALIFICATIONS• University degree or equivalent through experience and professional certification• A minimum of 7-10 years in Security and Loss prevention role, law enforcement or security-related profession• Extensive and up to date knowledge of Shrink Management and Data Analysis• Experience in managing or coordinating security investigations of complex nature• Knowledge of information security processes and systems• Experience in security auditingDESCRIPTIONINSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the "SLP MDR Concessions Abuse Program" and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines.Key job responsibilitiesSecurity Operation• Implementation and follow-up of Loss Prevention Plan in MDR Concessions Audits and Compliance • Conducting SLP audits and implementing SOPs • Surprise check and reports at LM (Last Mile) stations• Keeping the plans and SOPs updated • Periodical check of documentation• Adhering to SLAs defined for the SLP MDR Concessions Abuse ProgramProcess Improvement and Loss Prevention• Process review, gap analysis and implementation of necessary improvements• Weekly, monthly and quarterly assessments• Loss prevention reporting• Working on feedbacks received from internal and external stakeholders• Follow up and completion of CAPA• Recommending loss prevention initiatives based on on-ground intelLoss Prevention Analysis and Investigation• Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions• Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction• Conduct investigations by working closely with CS and support functions in SLP and Ops• Meeting the weekly investigation targets and submitting investigation reports• Sharing RCAs and PTG initiatives on shrink and unmet goalsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS• Loss Prevention experience• Investigation/Security related certification• Emergency Response / Crisis Management certification• Training & Development experience• Auditing and security investigations experience• Exposure to MNC culture and dynamicsSalary: . Date posted: 04/18/2024 10:17 PM