DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read onWe are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.Key job responsibilities- Manage a 50-100 member team on tasks associated to content publishing, quality and data labeling.- Set the direction and culture of the team by managing individual and team performance expectations and goals and monitoring real time service levels- Lead the Publishing/Quality Operations for Prime Video DigiFlex EU.- Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.- Influence stakeholders to prioritize changes to improve return on investment. Present to senior leadership on key ideas and program performance.- Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.- Take ownership of planning deliverables, including headcount planning, hiring, infrastructure and utilization.- Own people management activities i.e., appraisal, training and mentoring talent.- Implement performance goals and monitor progress to goals.- Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.- Develop and drive site-wide improvements in operations, quality, productivity, customer experience and people metrics.A day in the lifeAs the Operations Manager for DigiFlex team, you will be responsible for the execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management; leading operational teams and driving cross-functional projects. You will drive successful programs and team operations, use sound business judgment and a bias for process improvement to think big and think creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. About the teamPrime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree or similar qualification in Business Administration, or equivalent experience - Previous experience of managing a large team- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using Microsoft office tools including Word, Excel, Power Point and OutlookPREFERRED QUALIFICATIONS- Experience of managing a 50-100 person team- Previous experience of hiring and managing digital media teams- Certified or trained in Lean Six Sigma methodology- Experience in Post house/Studios industry in the content publishing or quality management domain- Experience and understanding of digital media and/or digital video supply chain- Experience in data analysis, either through professional experience or educational qualification- Demonstrated ability to think creatively while applying sound business judgment and quantitative analyticsSalary: . Date posted: 03/29/2024 10:05 PM