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Sr, Software Development Engineer, Alexa Communications
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamDESCRIPTIONAlexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications. It's still Day One for the Alexa Communications team - we have a lot to innovate and build to make communication through Alexa devices a magical experience. And now you can send a message, make a call, play announcements, or drop in on your closest friends & family via Alexa devices or the Alexa app! The Alexa communications team is working to become the most natural way for people to communicate, and the challenge ahead is significant. We're a high energy, fast growth business excited to have the opportunity to define the future of voice-controlled communications, make Alexa even more useful, and delight customers around the world. You'll be joining a team building cutting edge LLM powered distributed systems to enable world class, highly scalable, and user friendly systems as we aspire to connect people together through Alexa!Key job responsibilitiesAs a key member of the engineering team, you will have influence on our product and technology strategy by helping define the product features, refine system architecture, and spearhead best practices that enable a quality product. You will be successfully setting up the architecture foundation for the next phase of the product and beyond. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating a reliable, scalable, and high-performance service requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. You should enjoy working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/04/2024 09:28 AM
Quality Assurance Tech (Level 3)
Amazon, Chennai, TN, IN
DESCRIPTIONQuality Assurance Tech at Amazon test cutting edge applications and products at the user level, both manually and with automated tools. They are excellent individual contributors capable of taking up tasks from start to completion, with guidance. QAT would be responsible for understanding the features and components and detailed functional requirements well enough, coming up with the test cases with some guidance, test execution and reporting with high bar on quality. QATs are technically savvy in use of software, computers and devices, runs automated scripts, analyzes failures, support automation, can install and configure software, can use debug settings, have technical ability to gather logs, traces, etc. to add to bug reports when provided with instructions. They assist developers or other testers and maintain a high quality test environment, recommends improvements to SOPs, tools and metrics.Key job responsibilities1. Testing Applications and Products both manually and using automated tools.2. Install and configure software, use debug settings and have technical ability to gather logs, traces, etc. to add to bug reports when provided with instructions.3. Run automated scripts, analyze failures, support automation.4. Identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports5. Assist developers or other testers and maintain a high-quality test environment, recommends improvements to SOPs, tools and metrics.A day in the lifeThe Amazon Appstore team is looking for high-energy, detail-oriented, and technically-savvy QAT’s to perform test execution on Amazon’s devices and services. You will support test execution manually and through automated tools. You will troubleshoot using debug settings and share bug reports with necessary logs, run automated tests and analyze failures, identify, deep dive and report issues accurately. You will also challenge status quo and recommend improvements and help in maintaining the test environment, and report out test progress.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- - BS in Computer Science or equivalent combination of technical education- - Good analytical ability and QA acumen- - Ability to understand technical specifications and analyze log files- - Knowledge of QA methodology and toolsPREFERRED QUALIFICATIONS- Preferably, have experience in Java/C++/Perl/Python based automation and/or user-level automation tools such as Selenium/Web Driver
SPS Associate
Amazon, Chennai, TN, IN
DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.
Catalog Automation Lead, CMT-Automation
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONSB.S. in Computer Science or a related field. • 0-2 years overall technical support experience. • Experience in Java or open source based technologies. Understanding of XML based applications. • Detailed knowledge of the UNIX/Linux operating system and tools • Detailed knowledge of MySQL / MSSQL or other RDBMS. • Demonstrated skill and passion for problem solving and operational excellence.DESCRIPTION• You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring. • You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders • You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements. • You make simple changes to existing code scripts and also perform code review of peer's code changes (eg: validating & suggesting optimizations, etc.) • You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified. • You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task) • You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders. • You propose and implement SOP changes which help improve team productivity/impact. • You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve). • You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers). • You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.Key job responsibilities• You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring. • You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders • You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements. • You make simple changes to existing code scripts and also perform code review of peer's code changes (eg: validating & suggesting optimizations, etc.) • You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified. • You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task) • You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders. • You propose and implement SOP changes which help improve team productivity/impact. • You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve). • You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers). • You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNPREFERRED QUALIFICATIONSBig Picture: solve problems at their root, stepping back to understand the broader context • Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. • Adaptable: You undertake a variety of tasks willingly. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. • Handling Stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. • Quality: You demonstrate appropriate quality and thoroughness. • Integrity: You act with personal integrity at all times. • Professional: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/18/2024 09:18 AM
Project Manager - International
Siemens, Chennai, Any
Dear Aspirant!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!We are looking for: Project Manager - International,• HSE (health, safety and environment) management for the complete project, with main focus on site activities.• Proactively lead changes in project scope to improve success and minimize risk to the customer and the company.• Meet with clients to take detailed ordering briefs and clarify specific requirements for the contracted scope of the project(s).• Effectively communicate project expectations to team members in a timely and clear fashion.• Estimate the resources and participants needed to achieve project goals.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.• Maintain the relationship with the client as well as internal partners.• Perform risk management to minimize project risks.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Coach, mentor, encourage and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project.• Important is to understand, prepare, and implement a professional and executable project management plan. • This plan will bring the maximum momentum to the project and maximum positive energy to the team. • One of the main things you will propose is experience in proper partner management - especially at project important milestones i.e. when the engineering phase is to finish after Factory Acceptance Test (FAT) and we are to start site works including installation, test, commissioning, etc., or when Site Acceptance Test (SAT) is to be done.Use your skills to move the world forward!• Proven experience of 7+ years as a Project Manager.• Experience in multidisciplinary projects with a focus on Electrical as well as mechanical engineering.• PMP or IPMA certified / VCA VOL or ISO 45001 (formal OHSAS) safety certified• Experience in handling Data Centers projects will be an added advantage.• Preferred bachelor degree in electrical engineering or power systems engineering• Excellent client-facing and internal presentation skill.• Positive attitude, a proven ability to juggle multiple projects and multiple hats at any one time, while maintaining sharp attention to detail and having an energic and entrepreneurial approach and attitude. A passion for lifelong learning and leading change is a must!.• Solid organizational skills including attention to detail, multi-tasking skills, Advanced time management and problem-solving skill.• Proficient with Microsoft Office, Languages: Professional proficiency in English is a must.• 25% travel is required.Make your mark in our exciting world at Siemens.This role is based in Chennai, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about Siemens careers at: www.siemens.com/careersFind out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 04/19/2024 08:43 PM