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Fraud Manager Salary in Chennai - PayScale
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Recoveries Consultant
Groupon, Chennai, Any
Recoveries Consultants are the knowledge pool of the Recoveries department and report to the Recoveries Manager. They are responsible for conducting the necessary checks on all recoveries. They must be available as a contact point within the department and be fully aware of the recovery process and workflow with the ability to identify and repair flaws in the Groupon payments process. This role requires that the individual work closely with multiple departments across Groupon, as they explore and attempt to recover the financial loss to Groupon. The Recoveries Consultant must demonstrate good negotiation skills, the ability to handle difficult conversations and core decision-making skills whilst being driven to increase the department's contribution to the bottom line. DUTIES & ESSENTIAL JOB FUNCTIONS • Understand the recoveries workflow and perform the recovery of any overpayment • Be able to evaluate the type of overpayment made while reconciling a merchant/ customer account • Building interdepartmental relations for effective communication and process building • Become a contact point for the team with a sound knowledge of all processes and pending recoveries • Investigate escalated issues and cases and prepare extensive reports where necessary • Improve current processes in accordance with the department's needs • Contacting and negotiating with merchants for overpayments in relation to the recoveries process • Reporting any potential threat spotted to the revenue or processes of the company • Maintaining discretion and professionalism given the sensitive nature of the role • Cultivating relationships with multiple departments across the company to enhance the risk function • Training customer and merchant-facing departments on best practices to minimize the chances of overpayments, or increase in refunds • Holding payments and/or removing features from active status to prevent financial loss • Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis Key Skills - Must-haves2 years of professional experience.Good understanding of Excel and Google Sheets basic functions.Experience of handling negotiations.Clear communicator and able to multitask.Strong attention to detail and accuracy.Ability to work independently and prioritise tasks effectively.Nice-to-haveExperience with Salesforce and NetSuite.Experience in accounts receivable, collections, or related financial roleBeware of Fraudulent Offers We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .Salary: . Date posted: 03/31/2024 10:07 PM
Content Risk Team Manager, Amazon
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelDESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to have every book, ever printed, in any language, all available in under 60 seconds from anywhere in the world. The Amazon Kindle team is seeking a CRM (Content Risk Management) Team Manager for our Kindle Books Self-Publishing Operations.Responsibilities:• Lead and supervise a team of L3 reviewers and L4 specialists. • Carry out supervisory responsibilities in accordance with the organization's policies and procedures. • Accountability for setting and meeting team operational goals. • Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs; • Standard Operating Procedures development and roll-out, especially related to new process creation. • Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.). • This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.Key job responsibilities• Lead and supervise a team of 15 to 20 reviewers. • Carry out supervisory responsibilities in accordance with the organization's policies and procedures. • Accountability for setting and meeting team operational goals. • Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs; • Standard Operating Procedures development and roll-out, especially related to new process creation. • Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.). • This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/10/2024 10:16 PM