Trade Manager Salary in Bangalore - PayScale

BASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experienceDESCRIPTIONAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Timings will be as per USA shift, 04:00 pm IST to 01:00 am ISTKey job responsibilitiesKey job responsibilitiesBusiness Growth• Success will be measured by the performance of your task and deliverables on input metrics.• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans.Relationship Management• Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence• Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communicationSalary: . Date posted: 04/08/2024 09:51 PM

About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together.ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.What role you will play in our team:To work closely with the refineries and chemical plant clients for their needs:Drive value, efficiency and expanded market advantage via end:to:end category management while ensuring operational integrity and people development:Portfolio management in process chemical and raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils and polymer raw materials/additivesWhat you will do:Develop and maintain portfolio of agreements within a category:Support Category Specialist in development and implementation of Category strategic and commercial guidance:Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers:Steward tactical Client relationship for key portfolio activities:Supplier relationship management :Identify Value Generation and agreement rationalization opportunities within the portfolio:Ensure transactional efficiency of agreements (SAP friendly):Active contribution in category networks:Support Procurement Associates work at other sites / regions as will be agreedAbout YouSkills and Qualifications:Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above:Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries:Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise:Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles:General industry and global market knowledge:Effective negotiation, advocacy and influencing skills:Knowledge of PtP process including ERP systems:Excellent interpersonal and communication skills:Ability to work across different cultures and organizations:Fast learner, results/customer orientedYour benefitsAn ExxonMobil

BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWant to join a team working on a greenfield, India first initiative to build an end to end retail store experience to serve the next 100 million customers? "Amazon Bazaar" is a strategic priority to sustainably serve low-ASP selection. Our objective with Bazaar is to enable "beginner online shoppers" shop for low-cost fashion and home products at wholesale prices. Bazaar will be a purpose-built store where customers explicitly trade-off conveniences to get lower prices on low-ASP selection. Bazaar will offer customers an e2e walled-garden shopping experience that is simple, engaging and minimizes overhead of product discovery, evaluation & purchase.If you are looking for an opportunity to build creative technology solutions that positively impact hundreds of millions of customers, and enjoy large ownership and diverse technologies, join our team today! You will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will work with Senior leaders at Amazon to evolve the design and architecture of the products owned by this team. Be part of an exploratory and research-oriented team working in a fast-paced environment, eager to take on big challenges! Our technical program managers own the complete consumer experience, work on a wide range of technologies and manage highly scalable, low latency mobile first products and services. Are you an experienced and accomplished technical program / project manager excited by the challenge of building and scaling new businesses? A Principal Technical Program Manager position in Amazon is a role reserved for the few outstanding technical leaders with exceptional accomplishments in program and project management.Key job responsibilitiesPosition Responsibilities: As a Technical Program Manager on the team: - You will have end to end ownership of cross-functional projects, including product definition, roadmap planning, resource planning and project execution. - Along with business initiatives, you will also lead the definition and execution of strategic projects aimed at reducing the total cost and time to market for launch. - You will work closely with product, business and operations leadership, including executive leadership at Amazon, to define the product and provide updates on the program. - At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, and implementation planning. - You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. - You will be responsible for making project decisions, achieving tactical goals while retaining a strategic focus. - You will work closely with the development teams and play a leadership role in product architecture and design.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesSalary: . Date posted: 04/04/2024 10:19 PM

BASIC QUALIFICATIONS Bachelor's degree or equivalent working experience; 5+ years of experience managing operations and using data and metrics to design strategies, identify and implement improvements; 5+ years of experience managing teams of 100+ employees; 5+ years of experience working cross-functionally and cross-regions and international countries; Experience engaging and influencing Senior Executives; Must reside in Bangalore or open to relocation to Bangalore immediately upon offer.DESCRIPTIONPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will lead a part of our India operation supporting multiple Trust & Safety programs: global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives. In addition to continuously driving and improving the execution of this core mission, the Operations Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.Key job responsibilities• Support in devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.• Assist in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically.• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.• Assist in defining operational requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.• Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion.• Manage, coach, and develop a strong team of Risk Managers.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS Master's degree or equivalent working experience; Experience managing global teams of 500+; Experience defining product/program roadmaps and requirements; Experience with digital video streaming and/or customer-facing user interfaces;Salary: . Date posted: 04/04/2024 10:17 PM

BASIC QUALIFICATIONS- 5+ years of working directly with engineering teams experience- 2+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONAre you interested in driving highly visible initiatives for Amazon's Prime program? Do you enjoy the challenge and ownership that come from managing complex, cross-functional and cross-organizational projects? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? The Prime Team is seeking an exceptional Technical Program Manager for delivering challenging and high impact programs. As a TPM for Amazon Prime Core Services team, you will be responsible for delivering projects with huge strategic impact. You will work with various software and business teams around the company to identify and drive innovative solutions that achieve business goals. This is an exciting opportunity to shape the next generation of Amazon Prime. This role will give you an opportunity to work with many different teams within and outside Prime and learn a range of new systems, leveraging the deep collection of technologies throughout the company and extending them to allow us to boldly go where no retail system has gone before. The Prime program is experiencing explosive growth and as a result our team is looking to expand its top-notch management talent. If you want to work on one of Amazon's most impactful program and are passionate about implementing solutions that impact millions of people every day, we want to hear from you! This role requires working closely with the product management team and key software development teams across the company to define strategy and requirements, and lead development design through delivery and subsequent operation. This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. You should have experience managing multiple complete product development cycles, possesses superior analytical abilities and expert product judgment. A successful candidate will have a strong technical background, excellent analytical and problem solving skills, and great project management and communication skills. Responsibilities: • Be a guardian of world-class customer experience for your deliverables: continually raise the bar on functionality, flow, consistency, usability, and simplicity• Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.• Own engagement with the partners, work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.• Help make the right feature trade-offs to ship software without compromising customer experience and business relevance• Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals• Present program plans to L7 and L8 leadership in Prime and outside PrimeKey job responsibilitiesDeliver independently, with limited directionInfluence roadmap priorities, product feature decisions, and engineering processesAccelerate progress by driving timely decisions. Clear blockers, escalate appropriatelyDeeply understand design approaches (within technical domain). Spot risks and ask the right technical questions to ensure appropriate trade-offs are madePartner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive deliveryOwn program communicationWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of working directly with engineering teams experienceSalary: . Date posted: 04/10/2024 09:20 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or ownerDESCRIPTIONGlobal Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision for improvements in the listing ecosystem and manage its integrations with the ORC (Operational Risk Compliance) tech stack. You will work with the team to craft a plan to help ORC (Operational Risk Compliance) improve the data quality/completeness of its inflows and deliver on an end-to-end roadmap. The solutions you create will empower your customers to efficiently manage compliance for vendors/sellers. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products, while staying connected to the details and prioritizing the most impactful work. This role will work across tech partners across multiple VP organizations.Key job responsibilities• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams' vision and strategy. • Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.• You will jointly create and manage the overall roadmap to ensure data quality required for accurate compliance classifications.• You'll help define high level product development schedule from design through to release, own the product life-cycle, and perform deep analysis on user facing experiences. • This role is inherently cross-functional - you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.About the teamThe Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.We are open to hiring candidates to work out of one of the following locations: BangaloreWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Knowledge of key customer experience metrics and methodology (e.g., NPS)Salary: . Date posted: 04/18/2024 10:00 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

Sales Forecasting and PlanningResponsible for his/her territory's forecasting and sales trackingIncreasing market share by developing new customersPreparing pipeline of sales accountsSet sales target for the sales team directly reporting based on respective vertical & marketTaking initiates like promotions, offers and discounts to achieve sales projectionsEnsuring minimum return from stores Service OrientationMeeting sales targetNegotiating sales price and discountsFollowing up with prospects for closure of salesAddressing customer complaints and fulfilling requirements within timeProviding after sales support to the customerEnsuring on time collection from customersMonitoring and validating costs and ensuring they are within budget limits for the regionVisit retail outlets regularly to monitor implementation of sales and promotional initiativesMaintaining and building relationships with customers and prospects Team ManagementEnsuring adequate staffing of the sales team (executive and promoters) for his territoryEnsuring sales processes are adhered toDeploying performance management system for his sales teamEnsuring training and development needs of his region's sales team are identified and metTaking the necessary initiative to retain & motivate team membersA candidate with a 7-10 year work experience in handling Karnataka or Telangana as a region5+ years of experience in FMCG food (Mandatory)An expert in FMCG distribution handlng channel sales in general tradeYou can either be based in Bengaluru or Hyderabad Readiness to travel

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionDESCRIPTIONThe Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon's fastest growing businesses. Every ad that flows through our Amazon systems, or is presented on one of our owned and operated sites, needs to adhere to the policies that AT creates. As a Senior Technical Program Manager, you will be driving the delivery and execution of critical cross-functional solutions and services that contribute to this mission.Key job responsibilitiesAs a Senior Technical Program Manager in the Advertising Trust organization, you will work closely with software development engineers, product managers, scientists, ML engineers, data engineers, and business operations to develop innovative cross-functional solutions that enable Advertising Policy and Moderation at scale.In this role, you will be responsible for driving and delivering large technical projects end-to-end. Responsibilities include defining and driving project schedules from design to release, managing risks and issues, ensuring dependencies are identified and managed. As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.To succeed in this role, you will need to have both technical and functional acumen as well as a passion for ownership, communication and bringing clarity and structure to ambiguity. You will be equally comfortable and adept in working with waterfall and agile practices. This is a high-impact role that will influence the direction of Amazon's advertising moderation systems. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/20/2024 08:57 AM