Sales Operations Manager Salary in Bangalore - PayScale

Department : Commercial and Corporate Affairs (CSCA GBS)Do you want to work for an organization that has a strong purpose towards driving change to defeat diabetes and serious chronic diseases such as obesity, rare blood and rare endocrine diseases? If so, you could be the right person to join our Commercial and Corporate Affairs team. Apply today and join us for a life:changing career.About the departmentThe Commercial and Corporate Affairs : Global Business Services (GBS) unitis responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial Strategy and Corporate Affairs, including Insulin, GLP:1 and ObesityMarketing, Market Access, Commercial Planning and Commercial Operations. In the Diabetes GLP:1 area, we are a passionate team helping millions of people with diabetes achieve better health outcomes through innovative medicines and solutions. We drive and execute projects across a strong portfolio comprising of both launch and life:cycle management brands. The PositionThis job is in Bangalore, India. International travel will be required for 5:10 days a year. You will join the Rybelsus(R) global marketing team, driving strategic brand responsibilities. These responsibilities include: :Support and/or drive tactics as defined in the global brand strategy. :Plan and execute global market research projects (including qualitative and quantitative) to enable brand insights generation and decision making in the global brand team.:Analysis of market insights and brand performance data. Prepare monthly performance report (sales and patients) for Rybelsus(R) and GLP:1 diabetes portfolio brands, incl. preparation of key observations/insights based on the data.:Prepare ad:hoc deliverables and presentations related to market and patient data for the Rybelsus(R) and GLP:1 diabetes marketing area. Certification and recertification of promotional material based on already approved core stories.:Drive preparation and update of brand newsletters, sales training materials and cycle release meetings. Support in better practice sharing amongst affiliates and support the team in the maintenance of the Veeva brand portal.Qualifications:Graduate degree in Pharma (B. Pharm), Science/Biotechnology (BSc), Engineering (BTech).:Master's Degree (preferably within Marketing) from a well:recognized institute.:6+ years of overall experience preferably in the Pharmaceutical Marketing/Medical Affairs/ Sales/Brand Management/Project Management, with at least 3+ years of experience in Product/brand marketing/management.:Prior experience in market research and data analytics is preferred.:Preferred experience within chronic disease therapy areas.:Experience in brand strategy and tactical plan development and implementation.:Cycle material development and their application to maximise brand performance.:Strong collaboration with brand teams, affiliate teams and other internal stakeholders.:Ability to translate complex topics into simple and efficient communications and develop storylines for presentations etc. :Strong strategic and analytical capabilities, with demonstrated experience in analysing complex datasets, collecting data, effectively synthesizing the analytics/data to form a complete, cohesive picture.:Technical skills: MS PowerPoint, MS Excel and MS Word is a must.Working at Novo NordiskNovo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That's why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working towards something bigger than ourselves, and it's a collective effort. Novo Nordisk relies on the joint potential and c

Department : Commercial GBSDo you want to work for an organization that has a strong purpose towards driving change to defeat diabetes and serious chronic diseases such as obesity, rare blood and rare endocrine diseases? If so, you could be the right person to join our Commercial and Corporate Affairs team. Apply today and join us for a life:changing career.About the departmentThe Commercial Global Business Services (GBS) unitis responsible for driving deliverables for multiple Corporate Vice President (CVP) areas including Insulin, Market Access, Commercial Planning and Commercial Operations. The Commercial GBS unit also supports global marketing forHaemophilia and growth disorders.In Obesity Therapy Area, we are focused on changing the way obesity is viewed and treated today, as well as increasing number of people who receive innovative treatments and quality care. In addition to driving innovative market development and communication efforts, the Commercial Global Business services (GBS) unit is responsible for the global commercialization and optimization of Saxenda(R) and Obesity and NASH pipelines.The PositionThis job is in Bangalore, India. International travel will be required for 5:10 days a year. You will join the global marketing team, driving strategic brand responsibilities. These responsibilities include: :Drive specific tasks from the overall Go to Market global strategy. Create new promotional materials to support the global strategy and ensure timely distribution of them to the regions and affiliates. :Update existing core story to reflect the Chronic Kidney Disease and Primary Care Physician strategy and future expansion into new specialities. Support preparation of training materials for the new promotional tactics aligned with international operations. Support in better practice sharing amongst affiliates. :Certification and recertification of promotional material based on already approved core stories. Update core story to reflect the strategic priorities. :Support Market Research to capture insights that can help optimise various brand tracks.Qualifications:Graduate degree in Pharma (B. Pharm), Science/Biotechnology (BSc), medical sciences.:Master's Degree (preferably within Marketing) from a well:recognized institute.:6+ years of overall experience preferably in the Pharmaceutical /Marketing/Medical Affairs/ Sales/Brand Management/Project Management, with at least 5+ years of experience in Product/brand marketing/management.:Experience within chronic disease therapy area is preferred.:Strong strategic and analytical capabilities, with demonstrated experience in analysing complex data:sets, collecting data, effectively synthesizing the analytics/data to form a complete, cohesive picture.:Experience in brand strategy and tactical plan development and implementation.:Cycle material development and their application to maximise brand performance.:Strong collaboration with brand teams, affiliate teams and other internal stakeholders.:Ability to translate complex topics into simple and efficient communications and develop storylines for presentations etc. :Technical skills: MS PowerPoint, MS Excel and MS Word is a must.Working at Novo NordiskNovo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That's why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working towards something bigger than ourselves, and it's a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 59,000+ employees. Together, we go further. Together, we're life changing. ContactTo

Are you a highly skilled finance professional with experience in process management and key account management? Are you ready to take on a new challenge and make a significant impact in a global organization? We are looking for a Process and Key Account Manager to join our team at Novo Nordisk. If you are passionate about driving process improvements and building strong relationships with key stakeholders, then this could be the perfect opportunity for you. Read on and apply today for a life:changing career.The positionAs a Process and Key Account Manager at Novo Nordisk, you will manage key relationships between Global Business Services (GBS) and Affiliates of BAGCEB and BASEE regions, bring attention to key performance indicators (KPIs) and drive improvements to enhance KPI performance. You will have the following responsibilities:stylemargin:bottom:2.0px;margin:top:2.0px::Provide insights at regular intervals to relevant Finance Directors and other leaders for management oversight.:Promote new applications of GBS, communicate GBS initiatives, run satisfaction surveys, and manage escalations.:Manage common BAGCEB issue logs and work on improving operational performance in areas such as vendor payments, open items clearing, failed payment analysis, and more.:Deliver on the Process Excellence strategy as part of the larger vision of the Digital and Process Excellence (DPX) function of Finance GBS.:Proactively identify opportunities for process improvements, including process re:engineering, digital and automation initiatives. Contribute to the development of the strategy, working model, governance, and review mechanisms of the DPX team.Qualificationsstylemargin:bottom:2.0px;margin:top:2.0px::Relevant academic background at Masters/Graduate level within Business or Finance with 10:15 years of experience working within a Finance organization.:General understanding of P2P, O2C, R2R, and Tax and Treasury process flows.:Understanding of Internal and Sarbox controls of finance processes.:Strong analytical and data insights skills.:Strong interpersonal skills to work with senior leadership teams.:Lean mindset and experience in transformation, continuous improvement, and digital/automation initiatives.:Strong project management skills, including change management. Ability to operate on a strategic, tactical, and operational level.:Strong skills in service culture and delivery, process standardization, and optimization.About the departmentThe Global Finance GBS Bangalore team was established in 2007 and is responsible for supporting Accounting, Finance and Procurement, and Financial Planning and Analytics (FP and A) for Headquarters, Europe, North America, International Operations (IO), and GBS Bangalore. Located in Bangalore, India, our department is focused on providing superior service to our stakeholders and adding value to processes through standardization and efficiency. We have a fast:paced and dynamic atmosphere, where collaboration and innovation are highly valued.Working at Novo NordiskAt Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales : we're all working to move the needle on patient care.ContactTo submit your application, please upload your CV online (click on Apply and follow the instructions).Apply NowDeadline10th April 2024.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that

Department Name: FLGS SAP PlatformsAre you an experienced Automation Testing professional? Do you have a strong background in SAP platforms? We are looking for a Specialist II: Test Manager to join our FLGS SAP Platforms team in Novo Nordisk. If you are passionate about testing and have a keen eye for detail, then this could be the perfect opportunity for you. Read on and apply today for a life:changing career.The positionAs a specialist II: Test Manager at Novo Nordisk, you will have the following responsibilities:stylemargin:bottom:11.0px::Define and implement the test strategy, including roadmap and tools, by coordinating between S4 Hana, Supply chain, and System management teams. Ensure test coverage adherence to meet end user requirements by actively participating in product design and identify, implement, and monitor test metrics to measure the quality of deliverables.:Act as a subject matter expert in testing and provide expertise to diversified projects across business units and continuously improve testing processes and mentor testers to enhance their capabilities. Stay updated with the latest technology and trends in testing and suggest improvements to onboard IT systems to new technologies.:Collaborate with stakeholders to gather requirements and create automated test cases. Drive test automation activities and ensure agreed prioritizations and timelines are met. Work closely with the release manager to optimize releases. Manage budget, if applicable and participate in audits related to the supported project.:Collaborate with SAP FI/BTP System Managers for platform topics and follow compliance requirements, maintain up:to:date documentation, and be audit ready.:Organize and monitor the defect management process, handle changes, and conduct manual/automated regression tests and spearhead automation testing tasks, including planning, effort estimation, identifying test scenarios, and execution. Prepare software defect tracking and report the entire project release status to stakeholders.QualificationsTo be successful in this role, we are looking for a candidate with the following qualifications:stylemargin:bottom:11.0px::You hold a Masters/bachelor's with 10+ years of experience working in a service level:based organization/ pharmaceutical industry preferably in the Automation Testing domain. Preferred to have Industry recognized ITIL and ISO quality management certification.:Minimum 3+ years of practical experience with test automation tools such as Tricentis/Tosca.:Good understanding of SAP knowhow and SAP Testing knowhow.:Experience with test automation tools.:Experience working with test management tools like TIMS, Jira.:Experience with both waterfall and Agile methodology.:Excellent communication skills in English and comfortable working with different cultures. :Ability to collaborate and communicate with stakeholders, both internal and external at all levels.About the departmentDD and IT IT GBS is the unit responsible for more than 40 global IT systems at Novo Nordisk including the operation, maintenance, support, and development of these systems. The systems are used on a global scale by all areas of the business from R and D to Sales and are critical to the execution of key business processes such as development, manufacturing, sales, finance, etc. FLGS SAP Platforms has systems which support finance, legal and procurement processes in Novo Nordisk. Apply NowWorking at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on

Department :Commercial and Corporate affairsDo you want to work for an organization that has a strong purpose towards driving change to defeat diabetes and other serious chronic diseases such as obesity, rare blood and rare endocrine diseases? If so, you could be the right person to join our Commercial and Corporate Affairs team as a Global Marketing Manager with Diabetes therapy area. Join us for a life:changing career.About the departmentThe Commercial and Corporate Affairs : GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial and Corporate Affairs, including Insulin, GLP:1 and Obesity, and other serious Chronic diseases marketing, Market access, Commercial Planning, sustainability and Commercial Operations. The PositionThe primary role of this position is to drive commercial strategy and performance for Commercial Diabetes team lead, the team and work towards ensuring success of the responsible product portfolio by driving relevant projects, being responsible for marketing deliverables according to the plan and to manage complex core processes in marketing for assigned tasks such as budget planning, approval, etc. Commercial Diabetes team is responsible for driving insights, commercial strategies, collaterals, Therapy Area development, Lifecycle management, Launch planning and develop future proof strategies for upcoming launches. This role requires strong leadership and ability to collaborate across organisational boundaries i.e. HQ, Business Areas and affiliates.:Contribute towards development of commercial strategy, required communication collaterals and campaigns.:Ensure continuous innovation and optimize productivity by integrating and developing new tools and bringing external perspective thereby ensuring it's well integrated with Commercial Diabetes area approach.:Build newer capabilities to ensure organization achieves strategic objectives in Commercial Diabetes area.:Continue developing strong people management/leadership capabilities within the team and drive excellence in Quality and Execution.Qualifications:Master's degree or above in relevant area:10+ years of experience in pharmaceutical marketing and sales, project management:People management experience is must exhibiting the following competencies:stylelist:style:type:circle::Marketing strategy formulation and implementation:Launch Excellence:Leadership:Planning and organisation:Strong communication and interpersonal skills:Strong analytical skills : ability to make data driven and fact:based decisions.:Quality mind:set.:Proven track record working in global and/or regional environment preferred.:Diabetes therapy understanding and experience is preferred.Working at Novo NordiskAt Novo Nordisk, your skills, dedication and ambition help us change lives for the better. In exchange, we offer you an opportunity to work with extraordinary talent and benefit from a range of possibilities for professional and personal development. We create value by putting patients first. Working here is not just a way to make a living, but a way to make a difference.ContactTo submit your application, please upload your CV online (click on Apply and follow the instructions).Deadline14th April 2024..We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life ch

BASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalentDESCRIPTIONThe program manager will be a part of our middle mile organization and would be responsible for driving key programs significant for building a high quality and reliable fleet for ATS and improving logistic partners experience through a bouquet of Value Added Services (VAS) . The program manager would be responsible for designing, launching and managing a suite of services and vendors that enable our middle mile logistic partners. The Program Manager will be a single threaded leader who is responsible for defining the scope of the services, launching new products and features and overseeing vendor relationships on products that simplify the Logistic Partner experience. You will collaborate with stakeholders across the organization (program, product & tech) and own the results with leadership, responsible for delivering adoption and customer satisfaction . You will develop and oversee mechanisms to evaluate program health, ensure the products are fit for purpose through direct engagement with the customer.This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and willing to roll-up their sleeves to dive deep and effectively partner with internal and external teams.Key job responsibilitiesScope and execute programs to build a fleet of high quality and reliable vehicles for ATSCreate and drive Value Added Service programs on the basis of logistic partners and market requirements to meet industry standardsDevelop strong, value-add partnerships and managing 3rd party companies. Influencing internal and external stakeholders/partners, and building partnerships across a wide range of 3P partners- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions "Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in requirement gathering and ability to write clear and detailed requirement document- Efficient in stakeholder management and program reportingSalary: . Date posted: 04/18/2024 10:17 PM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Lean Six Sigma Black Belt CertificationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/18/2024 10:11 PM

Role - Assistant Store Manager PURPOSE & IMPACT ON ORGANIZATION: Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success Be a role model for customer service and meeting or exceeding customers' expectations Share your customer service experience and train selected team members to fine tune their service skills Be a resource for Retail Professionals in dealing with complex customer service situations Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) Adhere to all established policies and procedures Execute and maintain established Visual Merchandising and In-Store Communication standards Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor Perform all store operations in a safe, effective and efficient manner Collaborate productively and respectfully with team members Make yourself available to support other team members when needed Complete all applicable training programs and effectively apply the learning on the job Seek coaching and learning opportunities to continually improve your performance KEY RELATIONSHIPS: Customers Peers and Supervisor SKILLS: Advanced Retail Professional Competencies (additions based on market needs) KNOWLEDGE, CAPABILITIES AND EXPERIENCE: High school education is a must Minimum 6 months' work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding Basic numeracy and literacy and advanced verbal communication skills Salary: . Date posted: 04/18/2024 08:11 PM

BASIC QUALIFICATIONS- Bachelor's degreeDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer-someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery, packaging and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. Role and Responsibilities • Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals. • Work with operational teams to solve seller reported issues • Monitor and drive seller impacting operational tickets to resolution • Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution • Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.Key job responsibilitiesProjects:• Develop analytical models to assess the problems, solutions and impact on business• Understand a business problem, the available data and identify what statistical techniques can be applied for the solution• Responsible for giving insights to management for strategic planningReporting:• Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business• Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format• Prepare and deliver business reviews to the senior management team regarding progress and roadblocksWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Master's degreeSalary: . Date posted: 04/20/2024 08:59 AM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAs a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization. Essential Functions: Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force. Perform problem analysis and get to the root cause of user reported issue. Comprehension and capability of meeting Quality and Service Level Agreements (SLAs) Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience. Perform data quality management - Data analysis, Quality checks and ad-hoc reporting. Analyze and report support metrics. Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role. User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases Engage business program managers and technical resources when necessary.Job RequirementsExperience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years). Good understanding of sales processes and sales systems. Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication. Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving. Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager. Be a proactive contributor and subject matter expert on projects. Excellent English language; including verbal, written and comprehension skills.EducationBachelor's Degree - Required Minimum of two years of experience with Customer Relationship Management (CRM) Tool - Required Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management - Preferred Work experience as Admin in CRM application (Salesforce.com) - RequiredDid you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/22/2024 03:04 PM