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Lead Product Manager Salary in Uttar Pradesh - PayScale

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Center Manager

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Certification Manager

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Change Control Manager

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Channel Distribution Manager

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Channel Partner Manager

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Cinema Manager

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Community Manager

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Competency Manager

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Complaint Manager

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Computer Manager

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Contract Manager

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Corporate Agency Manager

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Counselling Manager

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Creative Manager

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Credit Control Manager

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Critical Incident Manager

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Debt Manager

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Delivery Operations Manager

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Demand Manager

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Department Manager

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Deputy Manager

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Design Manager

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Designation Area Sales Manager

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Destination Manager

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Development Manager

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Development Team Manager

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Digital Asset Manager

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Digital Manager

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Dispatch Manager

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Domain Manager

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Energy Manager

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Engagement Manager

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Equity Manager

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Exchange Manager

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Executive Manager

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Farm Manager

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Finance Budgeting Manager

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Financial Risk Manager

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First Line Manager

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Fitness Club Manager

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Foreign Exchange Manager

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Framework Manager

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Franchisee Manager

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Fraud Manager

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Fraud Risk Manager

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Freight Manager

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Front Line Manager

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General Manager

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Global Delivery Manager

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Golf Club Manager

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Group Manager

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Group Production Manager

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Growth Manager

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Gym Manager

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Health Club Manager

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Hub Manager

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Image Manager

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Impact Manager

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Implementation Manager

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Implementation Project Manager

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Incident Problem Manager

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Industrialization Manager

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Information Risk Manager

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Information Security Manager

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Information Systems Manager

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Infrastructure Manager

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Infrastructure Project Manager

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Initiatives Manager

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Installation Manager

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Integration Manager

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International Project Manager

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Ip Manager

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Knowledge Manager

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Landscape Manager

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Launch Manager

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Laundry Manager

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Lead Generation Manager

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Lean Manager

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Learning Development Manager

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Leasing Manager

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Litigation Manager

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Loan Manager

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Premier Relationship Manager

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Pricing Manager

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Product Line Manager

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Product Management

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Product Portfolio Manager

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Production Support Manager

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Productivity Manager

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Program Manager

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Promoter Manager

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Promotions Manager

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Queue Manager

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Receiving Manager

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Reconciliation Manager

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Recovery Manager

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Regional Account Manager

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Regional Credit Manager

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Regional Manager

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Regional Manager Retail

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Renewal Manager

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Reporting Manager

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Resourcing Manager

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Retail Operations Manager

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Retention Manager

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Safety Manager

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Sap Solution Manager

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Scheduling Manager

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Second Line Manager

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Section Manager

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Sector Manager

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Selection Manager

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Senior Branch Manager

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Senior Contracts Manager

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Service Account Manager

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Service Desk Manager

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Service Relationship Manager

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Shift Manager

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Shop Manager

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Software Asset Manager

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Software Product Manager

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Software Project Manager

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Spare Part Manager

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Specification Manager

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Staff Manager

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State Manager

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Station Manager

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Strategic Alliance Manager

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Strategy Manager

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Structural Manager

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Studio Manager

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Success Manager

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Support Account Manager

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Sustaining Engineering Manager

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Talent Manager

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Technical Product Manager

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Technical Service Manager

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Technical Solution Manager

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Technology Risk Manager

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Terminal Manager

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Territory Manager

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Tooling Manager

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Track Manager

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Traffic Manager

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Transaction Manager

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Vertical Manager

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Mgr-Restaurant (For Female Only)
Marriott International, Lucknow, Any
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Job Number 24062799Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. 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Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM
AsstMgr-Front Desk
Marriott International, Lucknow, Any
Job Number 24062783Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM
Senior Manager, Front Line Marketing - UP
The Coca-Cola Company, Lucknow, Any
Are you a strategic leader with a passion for marketing and a knack for delivering integrated marketing programs? We are seeking a seasoned professional to join our team, providing leadership to ensure that our marketing activities are fully integrated and deliver on our brand and business objectives. In this role, you will have the opportunity to shape our marketing strategies, provide tactical direction, and oversee operations. If you're looking for a role where you can make a significant impact and contribute to our ongoing success, this is the opportunity for you.What You'll Do for Us: Providing strategic leadership and management for the development and delivery of integrated marketing programs or operations. Ensuring that marketing activities are fully integrated and deliver brand and business objectives. Providing business strategies, tactical direction, and operational oversight. Implementing policy and strategy for short-term results (1 year or less), including developing departmental plans and controlling resources. Managing a small team of professional level employees, setting goals and objectives for operational results. Leading/managing projects and/or processes and coaching lower level professionals. Making improvements or recommended enhancements of processes, systems, or products to enhance performance. Solving problems by drawing from prior experience, analyzing and interpreting internal or external issues, and modifying these to come up with solution definitions. Influencing others regarding policies, practices, and procedures and justifying and gaining cooperation of other parties on practices, policies, and procedures. Communicating with parties within and outside of own job function, and potentially with parties external to the organization (e.g., customers, vendors, etc.). Qualifications & Requirements: A University Degree (Bachelor) or equivalent experience in Marketing, Business, or a related field. At least 5 years of prior relevant experience in marketing management, delivering integrated marketing programs, and providing business strategies and operational oversight. Proven experience in implementing policy and strategy for short-term results (1 year or less), including developing departmental plans and controlling resources. Experience managing a small team of professional level employees, setting goals and objectives for operational results. Demonstrated ability to lead/manage projects and/or processes and coach lower level professionals. Proven track record in making improvements or recommended enhancements of processes, systems, or products to enhance performance. Strong problem-solving skills, with the ability to draw from prior experience, analyze and interpret internal or external issues, and modify these to come up with solution definitions. Excellent communication skills, with the ability to influence others regarding policies, practices, and procedures, and justify and gain cooperation of other parties on practices, policies, and procedures. What We Can Do For You: Career Development: The Coca-Cola Company offers a wide range of resources and programs to support your career development, including global learning programs and leadership development programs. Innovation & Technology: The ability to work with an award-winning team that is on the cutting edge of innovation. Iconic Brand: Work on the most recognized brand in the world and be part of developing the brands next chapter. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Salary: . Date posted: 04/12/2024 08:13 PM
Team Lead
Amazon, Meerut, Any
BASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title:Team LeadLocation: Meerut, UPEssential Functions- Working with the Center manager to ensure smooth function of the Amazon transportation operations at Meerut-Executing the delivery process from delivery station to customer address- Ensure enough bandwidth in delivery team to ensure peak time delivery management- Continuously improve the delivery process and attain a sustained level of delivery performance improvementEssential Skills- Strong execution skills, Action oriented, go getter- Resourceful to identify the way to get things done using limited resources- Ability to work under pressure situations- Ability to work and perform station operations independently.- Ability to work in ambiguous situations and to come out with solutions as per the situations faced.Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.A day in the lifeInteract with multiple stakeholders and get things done. Regular show of ownership and bias for action.We are open to hiring candidates to work out of one of the following locations:Meerut, UP, INDPREFERRED QUALIFICATIONS- Experience in an operational roleSalary: . Date posted: 04/16/2024 09:10 AM
Portfolio Manager - Test Prep Growth
McGraw-Hill, Noida, Any
Overview Build the future! At McGraw Hill our approach is to improve educational outcomes as we harness technology and data insights both inside and outside the classroom to ignite the spark between teaching and learning. As a Product Manager you will drive the growth of McGraw Hill India Test Prep business in the existing and new segments - books and digital content solutions. What is this role about? The incumbent will work effectively across the organisation as the customer expert and product owner, and partner successfully with others to accomplish goals. One is therefore active in the markets to learn market trends, customer and competitor insights that positively impact portfolio strategy and decisions, plus product conception and development. What you will be doing: Build and execute on the identified growth segment's product roadmap with solid content strategy, effective product lifecycle management and operational efficiency Responsible for revenue and profitability planning and execution of the growth product portfolio and collaborate with sales and marketing to achieve goals Identify, develop and present effective business cases to support product lines and versions, innovations or enhancements, and new products and services Ensure timely publishing of products with strict adherence to our quality standards Promote the growth portfolio to engage and support the go-to-market teams through product presentations, documentations, training and workshops Work closely with marketing team to guide integrated marketing communications and campaigns that nurture leads and prospects for portfolio success We are looking for someone with: Minimum 3 years of relevant experience as a Product Manager for K-12 or Test Prep segment Holding prior experience in building sustainable products with solid Product Management expertise Expertise in data handling and analytics to enable data driven decision making Ability to lead, influence, and collaborate with multiple stakeholders and across levels Familiarity with market research, consumers behaviour, and marketing techniques A bachelors degree with excellent communication & presentation skillsWhy work with us?The work you do at McGraw Hill will be the work that matters and influences. As the leading education partner for millions of educators, learners and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfilment that will inspire you to even achieve greater heights. 47148Salary: . Date posted: 04/15/2024 11:08 AM
Product Manager II
Siemens, Noida, Any
Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the jobThe Product Manager works on product offerings in our Strategic Asset Management portfolio of solutions and is responsible for working on our core product in the facility infrastructure market, Origin. Product Managers at Brightly work with stakeholders across the business and clients to drive topline bookings of the product as supported by the product roadmap.Brightly's capital planning and asset lifecycle optimization solutions help our clients compare and contrast funding options for their capital planning projects across multiple asset classes - helping clients maximize the impact of their budgets while supporting the communities they serve. Our mission is to help our clients build better, sustainable environments for the citizens, patients, students, and constituents that they serve. We are looking for someone who not only meets the needs of the role but believes in the mission of Brightly and how that supports our clients.What you'll be doingServe in the role of Product Manager in an agile development environment, including developing and maintaining a robust backlog writing and refining user stories Translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteriaResponsible for communicating priorities and goals at the beginning of each sprint in accordance with release goals, roadmap, and associated timelines/dependencies Become a subject matter expert in relevant product domains, and develop an understanding of target markets and users, to guide product decisions Develop Business and Market Requirement documents, and work with your peers to translate these requirements to inform the roadmap and execution plan. Serve as the champion of the customer experience and partner with UX/design, product counterparts, and professional Services to deliver delightful user experiences across all customer touchpoints Establish and foster key relationships with clients, & domain experts to leverage in meeting market needsWhat you'll needQualifications & Experience2-3 Years of experience as product manager.Experienced at developing user stories and acceptance criteria and communicating business value to the engineering team. Strong evidence of working with engineering on communicating commitments and delivering results Experience in Agile processes and principlesSuperb communication skills for both oral and written communication; ability to communicate confidently across all levels in the organization.Demonstrated ability to interpret and analyze data to support decision making. Experience working with and influencing product development teams and driving them toward a common customer and business vision all the way through to delivery. Bachelor's degree in business, Computer Science, or other analytical or business acumen-based field Knowledge of finance, investment, and asset management is beneficial.Behavioural Competencies: High energy level, sense of urgency and intellectual curiosity, confident, thorough, not afraid to make decisions, oriented toward practical solutions. Passion for developing great products!Confident, without an ego, to have both the conviction and willingness to make decisions as well as the confidence to seek collaborative solutions.: Ability to overcome setbacks and enthusiastically persist until ambitious goals are achieved-must be resourceful, creative, and innovative.Results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions efforts with enthusiasm and conviction.The Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/16/2024 02:01 PM
Executive Chef
Marriott International, Lucknow, Any
Job Number 24037997Job Category Food and Beverage & CulinaryLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.CORE WORK ACTIVITIESLeading Kitchen Operations for Property • Leads kitchen management team. • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Demonstrate new cooking techniques and equipment to staff.Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes goals including performance goals, budget goals, team goals, etc. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Manages department controllable expenses including food cost, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. • Knows and implements the brand's safety standards.Ensuring Culinary Standards and Responsibilities are Met • Provides direction for menu development. • Monitors the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented, and create decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Follows proper handling and right temperature of all food products. • Ensures employees maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ensures employees are treated fairly and equitably. • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. • Administers the performance appraisal process for direct report managers. • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Additional Responsibilities • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 04:03 PM