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Software Development Senior Analyst
, noida, IN
This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.
Product Manager II
Siemens, Noida, Any
Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the jobThe Product Manager works on product offerings in our Strategic Asset Management portfolio of solutions and is responsible for working on our core product in the facility infrastructure market, Origin. Product Managers at Brightly work with stakeholders across the business and clients to drive topline bookings of the product as supported by the product roadmap.Brightly's capital planning and asset lifecycle optimization solutions help our clients compare and contrast funding options for their capital planning projects across multiple asset classes - helping clients maximize the impact of their budgets while supporting the communities they serve. Our mission is to help our clients build better, sustainable environments for the citizens, patients, students, and constituents that they serve. We are looking for someone who not only meets the needs of the role but believes in the mission of Brightly and how that supports our clients.What you'll be doingServe in the role of Product Manager in an agile development environment, including developing and maintaining a robust backlog writing and refining user stories Translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteriaResponsible for communicating priorities and goals at the beginning of each sprint in accordance with release goals, roadmap, and associated timelines/dependencies Become a subject matter expert in relevant product domains, and develop an understanding of target markets and users, to guide product decisions Develop Business and Market Requirement documents, and work with your peers to translate these requirements to inform the roadmap and execution plan. Serve as the champion of the customer experience and partner with UX/design, product counterparts, and professional Services to deliver delightful user experiences across all customer touchpoints Establish and foster key relationships with clients, & domain experts to leverage in meeting market needsWhat you'll needQualifications & Experience2-3 Years of experience as product manager.Experienced at developing user stories and acceptance criteria and communicating business value to the engineering team. Strong evidence of working with engineering on communicating commitments and delivering results Experience in Agile processes and principlesSuperb communication skills for both oral and written communication; ability to communicate confidently across all levels in the organization.Demonstrated ability to interpret and analyze data to support decision making. Experience working with and influencing product development teams and driving them toward a common customer and business vision all the way through to delivery. Bachelor's degree in business, Computer Science, or other analytical or business acumen-based field Knowledge of finance, investment, and asset management is beneficial.Behavioural Competencies: High energy level, sense of urgency and intellectual curiosity, confident, thorough, not afraid to make decisions, oriented toward practical solutions. Passion for developing great products!Confident, without an ego, to have both the conviction and willingness to make decisions as well as the confidence to seek collaborative solutions.: Ability to overcome setbacks and enthusiastically persist until ambitious goals are achieved-must be resourceful, creative, and innovative.Results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions efforts with enthusiasm and conviction.The Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/16/2024 02:01 PM