Key Accounts Manager Salary in India - PayScale

DESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results.We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser’s needs and assist in driving new and repeat opportunities for the business.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams’ goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers’ needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Key job responsibilitiesCore responsibilities include: - - Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support- Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures - Calling advertisers is a part of the job, however does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts.- Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers - Open for communication via, phone, chat with internal and external stakeholders as customers. - Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program - Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders - Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products- Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers- Open for communication via, phone, chat and others means with customers- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance- Preparing documents around best practices, SOPs and framework for innovations- Identifying opportunities to improve Amazon Advertising’s product based on customer feedback, data analysis, and feature gaps with competitive products- Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONSGraduate Degree with Advanced German language skill (minimum B2.2 or above)Bachelor’s or Post graduate Degree (MBA) degree in Digital Marketing or related streamsProven work experience of 4-6 years in sales / marketing efforts (Performed role of an Individual Contributor for 2 years is an advantage)Prior experience of managing global clients along with owning up their individual performance goalsSuperior verbal and written communication skills as demonstrated by experienceAdvanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPointSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleDesire to work in a fast-paced, challenging and ambiguous environmentAn organized approach and a real team player who is willing to roll up sleeves.PREFERRED QUALIFICATIONSMBA in Digital Advertising or other related Master's degreeExperience in e-commerce, retail, Sales & Marketing or advertisingPassion for online advertising and a track record of delivering outstanding resultsExperience interpreting data and making business recommendationsDemonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneouslyExperience in data analysis, either professional experience or through your educationGoogle Ad Words / Bing Ads certification will be added benefitAdvanced computer literacy especially in Microsoft Excel and SQLExperience in tools such as Salesforce is an advantage.

Opportunity for Account Manager:ClientServicingLogicserve Digital : GhansoliExperience : 2 : 6yrsJob Description:Role:Media Planning and strategyGood communication skillsPlatform KnowledgeIdentifying cross sell and upsell opportunitiesManaging client relations and managing expectationsPrimary Skill (Mandatory Skill)AdwordsMedia planningMedia strategyFacebookGood communication skillsIF interested share the details mentioned below ExpCurrent CTCExp CTCNotice PeriodNotice period post NegotiationCurrent OrganizationReason for LeavingCurrent Residential Location

What You Need To KnowOpen your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you will be eligible for our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, disability coverage, life insurance plans, and an RRSP plan. We also offer wellness initiatives, parental leave, vacation accrual, paid sick leave, and more.At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY.OverviewThe Senior Key Account Manager is responsible for achieving customer objectives, Key Performance Indicators, and targets by implementing strategies and tactics while managing customers in a manner that will achieve profitable long-term growth. Primary Responsibilities Oversee and maintain the relationships between SGWS and regional key customers to form long-term partnerships Manage communication with local market leadership for operational excellence Manage, coach, train and develop one directly reporting Key Account Manager to drive performance and talent development Responsible for managing Tier 1 customers that are key revenue generators to the overall business Drive brand success through leadership selling, trade channels and actively supporting the selling efforts of sales reps, district managers, and key account specialists within the wholesaler Lead all components of the sales process including targeting appropriate accounts, lead selling, education, and positioning brands for success at head office level Develop an effective advertising and promotional strategy and manage the marketing budgets. Develop and execute promotional annual brand plans for customer execution Compile reports on account progress, goals, and forecasts for teams and stakeholders (DO) Additional Primary Responsibilities Monitor field implementation and execution of programs within assigned accounts to ensure product pricing and promotion Regularly interact with field management for updating programming and brand priorities, brand standards and best practices leading to successful execution in the market Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives Develop key account relationships that deliver measurable results Work with key assigned teams to deliver monthly goals (work-withs, product training samples, etc.) Conduct regular performance reviews and identify opportunities for development, training, and performance improvement Create, coordinate, and attend on-site promotional functions at established customer accounts (e.g., winemaker dinners, product launches, and tastings) Perform other job-related duties as assigned Minimum Qualifications Bachelor's Degree or an equivalent combination of education and experience Five years of industry-related sales experience within the distribution, hospitality, or supplier community Valid state motor vehicle operator's license and ability to obtain and maintain auto liability insurance by State laws Comprehensive understanding of wine and spirits to include regions/varietals, product/food pairing techniques, basic production, and service Must have strong negotiation skills; demonstrate an entrepreneurial spirit Ability to create and sell innovative ideas Ability to work flexible hours which include early morning evenings, and weekends Ability to work overnight travel as required Ability to participate in business meetings, company initiatives and events upon request Proficient at calculating commissions, percentages, and reviewing comparative sales data for analysis Stay apprised of federal, state, and local laws affecting the beverage/alcohol industry within account responsibility Physical Demands Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device Physical demands with activity or condition may include occasional to the rare amount of time include walking, bending, reaching, standing, and stooping May require occasional lifting/lowering, pushing, carrying, or pulling up to 45lbs EEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Salary: . Date posted: 04/06/2024 12:35 PM

BASIC QUALIFICATIONS- 3+ years of sales experience- 4+ years of B2B sales experience- Experience analyzing data and best practices to assess performance drivers- Experience closing sales and generating revenueDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial trailblazer with a strong work ethic? If yes, this opportunity will appeal to you.Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. See https://sell.amazon.com/ for details of products and services. Amazon Global Selling is an important initiative to grow the Amazon Marketplace Seller Business around the world, with the India team focusing on helping Indian sellers list on other Amazon global marketplaces. We are looking for a Key Account Manager to be part of the Global Selling team within Amazon Services. This person will have the exciting opportunity to help deliver on a strategy to enable broad use of Amazon Services by small/medium sellers and large enterprises in India wishing to sell globally, and play a key role in influencing product selection on global Amazon websites. This role is focused on the strategic and operational aspects of building a network of third party partners who can in turn help sellers build their e-commerce business on Amazon. You will be expected to build and manage a network of partners who would deliver organic and new business growth to Amazon's marketplace by enabling sellers on the platform. Due to the nascency of this initiative, the role is entrepreneurial in nature.This role will be a combination of business development - entailing identification, due diligence and onboarding of new partners - and account management - entailing formulation of joint business plans, partner growth strategies, partner compliance / quality control and execution of the same. You must possess strong relationship-building skills and be able to explore win-win opportunities with partners in order to best represent our products and programs.You will be responsible for developing and managing both internal and external relationships with the goal of growing the Amazon marketplace seller business. You should be comfortable with balancing multiple priorities, developing and executing marketing plans, working with internal and external partners, as well as strategically analyzing data to take informed decisions.To be successful in this role you must have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business environment.Role and Responsibilities:The ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions.• Design and implement GTM for partner recruitment for the assigned territory.• Prospect, qualify, negotiate, close agreements and onboard partners. • Develop and implement strategic plans to improve partner experience. • Consult and coach partners to grow and deliver results.• Develop and execute seller acquisition strategy to drive scalable and sustainable partner growth• Develop and manage processes for scalable growth of the channel in collaboration with both internal and external stakeholders.• Track, monitor and improve performance of partners and the channel. Lead strategic conversations with partners and navigate complex relationships.• Deliver on input and output goals charted for the channel. Location:This position is based in Bangalore, India and will require travel.A day in the lifeAbout the hiring groupJob responsibilitiesThe ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions.• Design and implement GTM for partner recruitment for the assigned territory.• Prospect, qualify, negotiate, close agreements and onboard partners. • Develop and implement strategic plans to improve partner experience. • Consult and coach partners to grow and deliver results.• Develop and execute seller acquisition strategy to drive scalable and sustainable partner growth• Develop and manage processes for scalable growth of the channel in collaboration with both internal and external stakeholders.• Track, monitor and improve performance of partners and the channel. Lead strategic conversations with partners and navigate complex relationships.• Deliver on input and output goals charted for the channel.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience with sales CRM tools such as Salesforce or similar software- Experience influencing C-level executivesSalary: . Date posted: 04/08/2024 10:34 AM

What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you will be eligible for our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, disability coverage, life insurance plans, and an RRSP plan. We also offer wellness initiatives, paternal leave, vacation accrual, paid sick leave, and more. At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. OverviewThe Key Account and Duty Free Manager is Responsible for achieving customer objectives, key performance indicators, and targets by implementing strategies and tactics while managing customers in a manner that will achieve profitable long-term growth. In addition, this role will be the commercial point of contact for Border Shops (no Dufry), and will be responsible for the implementation of the partnership strategy with Duty Free. Primary Responsibilities Oversee and maintain the relationships between the Company and regional key customers to form long-term partnerships. Build and implement the travel and retail strategy, and complete audits for quality implementation in stores Support retail and Duty Free partners with training and education Work with assigned teams to deliver monthly goals (work-withs, product training samples, etc.) Lead all components of the sales process including targeting appropriate accounts, lead selling, education, and positioning brands for success at head office level Compile reports on account progress for Duty Free (review depletions, stocks and shipments), complete reconcilations, collect information on point of sales, etc. Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives Interact with the Supplier and Regional Marketing Managers for updating programming and brand priorities, standards and best practices leading to successful execution in the market Additional Primary Responsibilities Manage existing client relations while sourcing new Business Development opportunities (private clients) Monitor field implementation (including trade visits) and execution of programs within assigned accounts to ensure product pricing and promotion Provide support on duties related to administration, reporting, product applications, pricing changes etc. Create, coordinate, and attend on-site promotional functions at established customer accounts as required Perform other job-related duties as assigned Minimum Qualifications Bachelor's Degree or an equivalent combination of education and experience. Five years of industry-related sales experience within the distribution, hospitality, or supplier community. Valid vehicle license and ability to obtain and maintain valid auto insurance. Comprehensive understanding of the industry to include regions/varietals, product/ pairing techniques, basic production, and service. Ability to adapt and can assist a variety of internal customer groups and varying personality types. Ability to create and sell innovative ideas. Ability to work flexible hours which include early morning evenings, and weekends. Ability to work overnight travel as required. Ability to participate in business meetings, company initiatives and events upon request. Proficient at calculating commissions, percentages, and reviewing comparative sales data for analysis. Stay apprised of federal, state, and local laws affecting the beverage/alcohol industry within account responsibility. Physical Demands Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device. Physical demands with activity or condition may include occasional to the rare amount of time include walking, bending, reaching, standing, and stooping. May require occasional lifting/lowering, pushing, carrying, or pulling up to 45lbs. EEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Salary: . Date posted: 04/10/2024 12:43 PM

Purpose/Mission This role will be responsible for driving sell outs from assigned KA channel through the Sell-out operations team, Marketshare for the brand, Relationship with front-end teams, Partner store teams & their stakeholders. Further the incumbent will lead the Planning + execution of training of front-end staff members, ensure efficient in-store execution of brand and planning + executing In-season priorities at the Point of Sale including VM and optimal representation of the brand as per guidelines. This role will also involve driving brand leadership & other accounts business priorities in alignment with the respective KAM teams. The role will also be accountable for maintaining & periodic reporting of sell out data in prescribed formats, building growth oriented monthly/annual sell out plans, providing vital market & consumer intelligence and improve overall quality of business and brand representation at various Points of Sale under the OTG strategy construct. Key Responsibilities Functional: Responsible for achieving assigned sales quota (Sell Out) on a periodic basis (Daily, Weekly, Monthly, Quarterly & Annually) and driving the performance of the overall Ops team. Track, drive & report to relevant internal stakeholders on brand market share, competitive initiatives, partner initiatives at stores & qualitative consumer insights Develop and execute strategies with internal stakeholders - Channel Head, KAMs, VM to deliver seasonal priorities and drive best representation at various PoS. Drive strong relationships with the Front-end ops team and enable the creation of a high-performance retail sales team to deliver on the sell out objectives. Periodically report, as per prescribed formats and requirements, sell out performance to internal stakeholders. Create and execute a review mechanism for the Ops team Plan & execute along with internal stakeholders and Ops team members on periodic front-end staff training as required each season basis the training calendar Ensure strong forecasting of sell out performance and periodically review the performance of the Ops team. Coach, Mentor & Develop skill-sets and capabilities of the Ops team. Support the team to enable achievement of sell out objectives and targets. Provide inputs and insights to Channel Head & KAMs on consumer, competition and product performance. Ensure weekly & monthly priority alignments with KAMs to optimize sales performance at respective accounts. Own and execute the RTV process from partner stores and ensure timely execution and reporting of the same. Work with internal stakeholders including merchandising, VM & KA Channel teams to ensure achievement of campaign objectives, each season. Ensure adherence of all Ops team members and front end team members to the policies and norms of the brand as laid out. Controlling; To measure progress on set KPIs. To measure progress of team members against set KPIs To report to all superiors To monitor all reports To monitor and report on customers and competitors sell-through + initiatives, and propose/execute actions To provide realistic plans and forecasts on sell out performances Professional background: Functional: > 5 years Operations, Sales with exposure to Large Format Retailers Industry: ideally in apparel/fashion/shoes, FMCG or FMCD Leadership: 1-2 years Exposure: Sports, Sales Ops, Retail Ops IT and Language skills Outlook: basic Word: advanced Excel: advanced PowerPoint: advanced English: advanced Local language: Fluent Educational Background : MBA in business / marketing and sales focus Salary: . Date posted: 04/17/2024 08:11 PM

Key Account Management: Develop and maintain strong relationships with key clients within the BFSI sector. Serve as the main point of contact for all client inquiries, issues, and escalations.Sales Strategy: Develop and implement strategic sales plans to achieve sales targets and expand market share within the BFSI sector. Identify new business opportunities and areas for growth.Product Knowledge: Demonstrate a deep understanding of the company's products and services, as well as competitor offerings. Educate clients on product features, benefits, and value propositions.Client Engagement: Conduct regular meetings and presentations with clients to understand their needs, address concerns, and propose solutions that align with their business objectives.Cross-functional Collaboration: Collaborate closely with internal teams, including marketing, product development, and customer support, to ensure a seamless client experience and successful implementation of solutions.Market Analysis: Stay informed about industry trends, market developments, and competitor activities within the BFSI sector. Use market insights to inform sales strategies and identify areas for innovation.Pipeline Management: Maintain accurate and up-to-date records of sales activities, client interactions, and pipeline opportunities using CRM software. Generate regular reports on sales performance and forecasts.Negotiation and Contract Management: Negotiate pricing, terms, and contracts with clients to ensure mutually beneficial agreements. Ensure all contracts are accurately documented and executed in a timely manner.Minimum of 8+ years of experience in sales, with a focus on selling services to the BFSI sectorProven track record of meeting and exceeding sales targets within the BFSI sector.Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, partners, and internal stakeholders.

Serve as the primary point of contact for designated key accounts.Understand client needs, preferences, and business goals.Build strong, long-lasting relationships with decision-makers.Regularly engage with clients to assess satisfaction levels and address any concerns.Act as a bridge between our company and local businesses, fostering The development and execution of effective strategies to entail target achievements.Identify growth opportunities within existing accounts.Act as the point of contact to the wider teams (sales, marketing, and operations) and Distributor to facilitate plans execution, revenue objectivesMonitor performance metrics and take corrective actions as needed.Stay updated on industry trends, market dynamics, and competitor activities.Conduct market analysis to identify potential areas for expansion.The successful candidate should:Have 3+ years of experience in the West/North region for alcoholic beveragesBe an MBA from a college of reputeHave an analytical and a entrepreneurial bent of mind

BASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversDESCRIPTIONValue Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services].As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.Key job responsibilities• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future• Define and own success metrics for the programWe are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great "voice" and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.We are open to hiring candidates to work out of one of the following locations:Bangalore, IND | Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsSalary: . Date posted: 04/22/2024 10:51 PM

DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian