Performance Coach Salary in Hyderabad - PayScale

DESCRIPTIONAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Position description: Account Health Support (AHS) Specialist Location: Hyderabad, India Language requirements: English & Hindi Process type: Voice Process (Inbound and Outbound Calling) with North America SellersShift requirements: Night Shifts and Rotational week offs (should be flexible to work as per business requirements)The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience. As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing. Key job responsibilities Meets predetermined and assigned productivity targets and quality standards Achieves quality (quality audits), while maintaining productivity (tasks per hour) Considers the impact these goals have on the Seller, the Buyer, and the Company Works in accordance with the SOP's to provide consistent and great Seller experience on each and every contact Understands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows May perform tasks which are not guided by established policies and procedures Leverages appropriate tools and applications to dive deep into investigation issues using data Demonstrates flexibility to transition within queues and understands/adheres to workflow directions Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum Proactively communicates with management for any time off request Handles every work-item as per SOP and works on task in FIFO order (first in, first out) Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsPREFERRED QUALIFICATIONS- 1+ years of customer service experience

DESCRIPTIONWe are Flex VOD LC (Voice of Drivers - Listening Channels), which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. Our team is looking for a creative, analytical, dynamic and experienced People Manager to join us and help improve DP experience. A successful candidate must be passionate about understanding customer pain points, should have an excellent track record in managing a team, has an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical bent of mind, intermediate to advanced expertise in MS Excel, MS Word, SQL etc.., very strong communication skills both written and verbal, relationship building skills and excellent Customer Obsession. A person joining this role must be able to communicate seamlessly effortlessly across the board and influence stakeholders without authority.Key job responsibilitiesManage performance and behavior of 15-20 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.• Implement performance goals, monitor and evaluate against pre-set goals; subsequently design and implement action plans to resolve performance barriers as needed.• Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement• Communicate to Associates a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Driver experience• Communicate policies to associates and monitor compliance; take corrective action as necessary and ensure appropriate documentation• Identifying defects/issues from various ops activities and escalating to PM stakeholders.A day in the lifeExecute daily staffing plans, identify and report significant volume and capacity changes, make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.• Conduct audits and provide coaching to improve associate performance• Manage schedule, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.• Participate in Kaizen events to identify and implement process improvement change initiatives• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues• Liaise with other departments such as Customer Service, Delivery Stations, or Payments teams as required to resolve Driver issues and questions.• Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.About the teamThe Amazon Flex, Voice of Driver – Listening Channel team identifies the pain-points provided by drivers (worldwide) by being eyes and ears throughout different in-take channels. These pain-points are identified, analyzed and escalated to concerned stakeholders to engage for resolution. By providing this feedback, we aim to improve delivery experience for drivers in an effort to make Amazon Flex the most preferred gig partner.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS2+ years experience in managing a team of 15-20 Associates. Strong stakeholder management abilities – communicate effectively and collaborate for effective decision-making • Ability to analyze data and use the insights to drive decision making • Ability to foster a positive team environment and collaboration within the site • Approachability and team spirit, as well as an ability to easily gain the trust and support of Associates and peers • Strong prioritization and time management skills, with a high degree of flexibility • Appropriate sense of urgency and adaptability in response to changing business needs • Willing to work in 24/7/365 environment with rotational 5 day shifts, including willingness to work on weekends, and outside of the "standard" work day.PREFERRED QUALIFICATIONSExperience in e-commerce industry · Organization skills – demonstrated ability to work independently to make complex investigations.Ability to communicate complex technical problems in simple statements.Work effectively & independently in a fast-paced environment with tight deadlines.Ability to engage with cross-functional teams for implementation of project/program requirements.Outstanding attention to detail; Exceptional problem solving skills.Experience in business process improvement, Lean/Six Sigma a strong plus.Experience in Program Management is a plus

DESCRIPTION - Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Coach sellers on improving the delivery experience for the customers - Facilitate onboarding of sellers onto different levers and programs and encourage sellers to add more selection - Monitor sellers’ performance closely to understand the gaps if there are any and help the seller to improve the visibility of the shipping to the customers We are looking for a bright and motivated individual to build their career with our Existing Seller/Customer Management team. To join our team you have to: - Work autonomously and deal with ambiguity - Identify root causes of customer/carrier problems and drive resolution instantly - Be flexible and adaptable to learn new processes - Able to work independently with minimal support - Know how to work with MS Office tools like Excel, Word and be able to fetch data using existing SQL QueriesKey job responsibilities- Be able to speak native like German Language- Inclined to work in a calling role- Be able to convince the prospect in their mother tongue i.e. GermanWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferable in Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellencePREFERRED QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience(preferably Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Ability to work with IT systems, understand and work with SQL/DW. - Creative and analytical problem solver with a passion for operational excellence.

BASIC QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferable in Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellenceDESCRIPTION - Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Coach sellers on improving the delivery experience for the customers - Facilitate onboarding of sellers onto different levers and programs and encourage sellers to add more selection - Monitor sellers' performance closely to understand the gaps if there are any and help the seller to improve the visibility of the shipping to the customers We are looking for a bright and motivated individual to build their career with our Existing Seller/Customer Management team. To join our team you have to: - Work autonomously and deal with ambiguity - Identify root causes of customer/carrier problems and drive resolution instantly - Be flexible and adaptable to learn new processes - Able to work independently with minimal support - Know how to work with MS Office tools like Excel, Word and be able to fetch data using existing SQL QueriesKey job responsibilities- Be able to speak native like German Language- Inclined to work in a calling role- Be able to convince the prospect in their mother tongue i.e. GermanWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience(preferably Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Ability to work with IT systems, understand and work with SQL/DW. - Creative and analytical problem solver with a passion for operational excellence.Salary: . Date posted: 04/10/2024 09:15 AM

BASIC QUALIFICATIONS• Should be currently in people management role with a minimum of one year of direct people management experience. • Any graduate and above (or) an equivalent degree with people managerial experience.• Demonstrated team-building skills within own team or across other teams.• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.• Demonstrated skill in developing and implementing new strategies and procedures.• Demonstrated ability to devise and communicate administrative and procedural decisions.• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.• Proven ability to report and analyze data.• Demonstrated ability to initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.DESCRIPTIONFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Supervisors to lead teams of up to 20 front-line associates. An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.Key job responsibilities• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.• Partner and communicate with stakeholders to ensure consistent employee experience.• Lead team meetings focused on team performance, policy and site updates, and team-building activities.• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.• Initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSPeople Management Skills:• Demonstrated ability to develop, direct, and manage a team.• Skilled in developing and implementing new processes and procedures.• Ability to organize, prioritize and schedule work assignments.• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).• Demonstrated passion for delivering a positive Customer experience.• Ability to perform ambiguous tasks without guidance and support.• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.• Can adapt well to changing circumstances, direction, and strategy.• Ability to manage team performance through training, coaching, and process improvement.Communication Skills: • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.• Demonstrated team building skills: within own team/across other teams.• Ability to provide objective performance feedback.• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.• Excellent documentation skills.Continuous Improvement:• Strong history of proposing ideas for new metrics and tools.• Ability to own data collection and reporting for deep dives and escalations.Salary: . Date posted: 04/12/2024 09:11 AM

Job Number 24065861Job Category Food and Beverage & CulinaryLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.CORE WORK ACTIVITIESDeveloping and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance.Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction.Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance.Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:07 AM

BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of working cross functionally with tech and non-tech teams experience- 4 + years relevant experience in an instructional or learning experience design role- Experience designing and developing interactive training materials in multiple modalities, including ILT, e-learning, video, and/or job aids- Demonstrated ability to communicate information clearly and facilitate learning solutions for diverse audiences- Excellent proficiency in English- Experience working with a globally distributed team to achieve shared objectives- Experience leading large, fast-moving projects, working with various internal teams to collect requirements, negotiate trade-offs, and evaluate impact- Excellent communication, strong organizational skills and detail orientedDESCRIPTIONFulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily. We are seeking an experienced Learning Experience Designer (LXD) with extensive research, project management, and adult education experience. You have a portfolio of education examples and are comfortable writing content from source materials. You can effectively prioritize competing projects, making trade-offs between depth and delivery as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience's shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows. You must have a passion for relationship-building, as well as data efficiency and accuracy.Key job responsibilities• Provide associates with learning experiences that will enable them to make faster decisions with zero defects• Devise instructional content strategy for learning pathways and topics based on research, content gaps, and performance outcomes• Audit curricula and learning materials to ensure global consistency and quality• Research pain points and improvement opportunities using qualitative and quantitative data to inform design• Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders• Manage and coordinate multiple learning deliverables with LXD team• Apply adult learning principles to design learner-centered, performance-based solutions, using multiple modalities• Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments• Gather, develop, and write content based on interviews with stakeholders and SMEs• Revise course content based on metrics and feedback regarding the efficacy of the content• Mentor and coach other LXDsA day in the lifeThe LXD will plan, design, develop, and launch learning materials. An average day may include developing ILTs, writing storyboards, developing multimedia content in Articulate, and brainstorming new content for our programs. The LXD will partner with internal and external stakeholders to drive alignment and deliver on fast-paced timelines.About the teamOur vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in complex problem solving, and working in a tight schedule environment- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience in driving end to end delivery, and communicating results to senior leadership- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationSalary: . Date posted: 04/18/2024 09:18 AM

UI Team Lead (Senior Manager Engineering)About usSecureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role OverviewWe are looking for a hands-on manager with technical knowledge of Javascript and Angular to provide a powerful combination of leadership, implementation, and operational support to drive business forward on a cutting edge technology stack. Your focus will be on leading the User Interface team and developing solutions that leverage the latest big data platforms and technologies (e.g. AWS/GCP/Azure, Kubernetes, Docker, Kafka, Spark, Flink). You will work in a fast-paced, startup-like environment with an experienced, cross-functional team of software engineers, data scientists, security experts, and product managers to build our next generation security platform leveraging large scale data science and machine learning.The ideal candidate has spent several years as a software engineer focused on front-end development, transitioned to an architect or team lead role, and now manages a development team. If you're an engineering manager with proven experience designing and developing innovative, intuitive, and beautiful interfaces that people love, we need your help to push the boundaries of user interface design and bring the most innovative security product concepts to life. The ideal candidate will have experience leading positive change, empowering people, cultivating product technology visions, and fostering effective engineering practices and culture in a hyper-growth environment where priorities shift fast.ResponsibilitiesDirect management of front-end software engineers. Mentor the professional development of each direct report through personal coaching and performance management.Provide technical leadership in the testing, deployment, monitoring, and improvement of software applications as secure, scalable, performant, and fault-tolerant solutions across a multi-cloud architecture.Drive positive change in terms of streamlining processes, improving efficiency, and implementing key performance metrics. Work with the entire engineering team to improve the quality, scalability, and supportability of all production software.Collaborate with product management team to generate a roadmap for new features while also incorporating ideas originating from the team. Work with the team to execute the agreed upon roadmap.RequirementsMinimum of 3 years of experience leading and/or managing teams of 4+ people.Ability to mentor and coach software engineers with various levels of experience.Minimum of 7 years with hands-on frontend development experience with JavaScript including modern frameworks, such as Angular, React, or Vue, and tradeoffs of each.Minimum of 3 years with recent experience using newer versions Angular, ngrx, and Material Design.Solid understanding of Scrum/Kanban and how to apply their respective practices in a pragmatic way.Ability to work with product management to break down epics into stories that can then be executed by your teams.Keen sense of urgency and the ability to prioritize problems, analyze, and resolve issues.Excellent communication skills and the ability to work in distributed team environments.A bachelor's degree in computer science or engineering.PreferencesProficiency with Git and continuous integration/continuous delivery.Experience with D3 or similar data visualization packages.Experience with Docker, Kubernetes, and microservice architectures.Knowledge of UI security issues and best practices to prevent vulnerabilities.Prior experience managing geographically distributed teams in an entrepreneurial environment.Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,national, social or ethnicorigin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status,or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Job ID:R244071Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/20/2024 02:12 AM

BASIC QUALIFICATIONS - Experience leading an operational organization for minimum 15+ years. - 5+ years of experience managing global/regional teams (100+ employees).- 5+ years of experience working cross-functionally and cross-regions and international countries.- Experience engaging and influencing Senior Executives. - Proven experience across the domain of Risk Management & Fraud. - Proven track record of driving change and innovation - Demonstrated ability to manage and develop large high performance teams. - Deep understanding of principles of HC Planning and workforce management.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes. Buyer Abuse team is seeking Sr. Operations Manager, Task Investigations to lead the Task investigations team in India, manage a team of managers and overseeing a team size of 400+ employees. We're looking for a good leader that will take ownership and drive change in a dynamic global business environment. It is expected the individual will ensure Buyer Abuse process stay ahead of risks associated with growth in areas of process design, internal control effectiveness, system integration, and other relevant fields. This individual must be a good people leader who is eager to dive deep into processes to deliver efficiency improvement. The preferred candidate will have outstanding auditing skills, problem solving skills, process and system knowledge, and customer service passion.The person should be an innovative, results driven professional with solid people skills and a good problem solving capability. He or she will be responsible for driving global strategy and initiatives. He / she will collaborate with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision. This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any organizational change and influences teams.Key job responsibilities- Lead the 400+ HC Buyer Abuse Task Investigations organization in India to deliver as per scale and future growth.- Enable the next level managers in talent development, employee engagement and growth mechanisms.- Build a deep functional knowledge to deliver on key business metrics of quality, productivity and service levels in a production environment - Set up the goals and vision for the function, Establish goals, strategies and related metrics, track progress, and manage through obstacles to achieve program objectives. - Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.- Manage, coach, and develop a good team of Operation Managers. - Drive innovation within the team to improve operational efficiencies and customer experience - Drive common organizational goal across various internal and external stakeholders and set up effective communication channel.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Proven ability to understand and manage complex systems - Extensive experience as a manager of managers with consistent top performance - Demonstrate ability to influence, manage, and present ideas via clear written and verbal communication. - Understanding of Lean and Six Sigma and demonstrate familiarity with technical systems - Deep understanding of principles of HC Planning and workforce management. - Possess exceptional leadership, managerial, interpersonal, analytical, data mining and project management skills - Post -graduation degree in managementSalary: . Date posted: 04/22/2024 10:51 PM

DESCRIPTIONAmazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS India) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.We are seeking people with strong Database and Linux skills to join growing Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers’ technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS servicesA day in the life· First and foremost this is a customer support role – in The Cloud.· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire those who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Oracle/ Mysql/ PostgreSQL/ SQL Server - DB performance tuning and troubleshooting- Experienced at setting up monitoring / alarming for production DB environments- Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak- Linux/Windows system administration fundamentals.- Experienced with Linux/Windows system monitoring and analysis- Good understanding of distributed computing environments- Good understanding on DNS, TCP/IP protocols.- Excellent oral and written communication skills- Excellent troubleshooting skills with customer service experience / strong customer focus- Self-starter who is excited about learning new technologies on a regular basisPREFERRED QUALIFICATIONS- Experience with query analyzers and query tuning / slow query optimization etc.- Exposure to Virtualization (VMware, Xen, Hypervisor)- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR- Exposure to security concepts / best practices- Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network- Monitoring / Troubleshooting tools- Experience in managing full application stacks from the OS up through custom applications