Program Manager Coach Salary in Hyderabad - PayScale

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of working cross functionally with tech and non-tech teams experience- 4 + years relevant experience in an instructional or learning experience design role- Experience designing and developing interactive training materials in multiple modalities, including ILT, e-learning, video, and/or job aids- Demonstrated ability to communicate information clearly and facilitate learning solutions for diverse audiences- Excellent proficiency in English- Experience working with a globally distributed team to achieve shared objectives- Experience leading large, fast-moving projects, working with various internal teams to collect requirements, negotiate trade-offs, and evaluate impact- Excellent communication, strong organizational skills and detail orientedDESCRIPTIONFulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily. We are seeking an experienced Learning Experience Designer (LXD) with extensive research, project management, and adult education experience. You have a portfolio of education examples and are comfortable writing content from source materials. You can effectively prioritize competing projects, making trade-offs between depth and delivery as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience's shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows. You must have a passion for relationship-building, as well as data efficiency and accuracy.Key job responsibilities• Provide associates with learning experiences that will enable them to make faster decisions with zero defects• Devise instructional content strategy for learning pathways and topics based on research, content gaps, and performance outcomes• Audit curricula and learning materials to ensure global consistency and quality• Research pain points and improvement opportunities using qualitative and quantitative data to inform design• Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders• Manage and coordinate multiple learning deliverables with LXD team• Apply adult learning principles to design learner-centered, performance-based solutions, using multiple modalities• Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments• Gather, develop, and write content based on interviews with stakeholders and SMEs• Revise course content based on metrics and feedback regarding the efficacy of the content• Mentor and coach other LXDsA day in the lifeThe LXD will plan, design, develop, and launch learning materials. An average day may include developing ILTs, writing storyboards, developing multimedia content in Articulate, and brainstorming new content for our programs. The LXD will partner with internal and external stakeholders to drive alignment and deliver on fast-paced timelines.About the teamOur vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in complex problem solving, and working in a tight schedule environment- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience in driving end to end delivery, and communicating results to senior leadership- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationSalary: . Date posted: 04/18/2024 09:18 AM

Job Number 24068578Job Category Rooms & Guest Services OperationsLocation Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYLoyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members' journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years' experience in loyalty/guest relations/guest recognition or related professional area. OR • 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott's Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to established guidelines. • Partners with Head Connector to update, appoint and activate connector team on property. • Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott's Bonvoy Loyalty Program. • Promotes positive relations with Elite members by anticipating their needs and promptly responding to them. • Monitors, responds and routes Elite members' comments to the appropriate department when necessary.Maintaining Elite Appreciation, Guest Services and Front Desk Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Assists with energy conservation efforts by monitoring compliance during property tours.Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support • Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention. • Sets a positive example for guest relations. • Helps employees to provide excellent customer service. • Assists in coaching and providing feedback to associates. • Maintains high visibility in public areas during peak times. • Provides immediate assistance to Elite, Cobalt and redemption stay members as requested. • Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Maintains knowledge of all hotel features and services, room types, rates special packages and promotions. • Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities. • Maintains complete knowledge of all hotel and departmental policies and procedures. • Monitors security of public areas of the hotel. • Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.Leading the Team and Conducting Human Resource Activities • Provides guidance and direction to subordinates. • Assists as needed in the interviewing and hiring of other team members. • Monitors effectiveness of departmental staffing guide. • Provides training, development, professional discipline, and positive support for all employees within the department. • Administers performance evaluations for all employees within the department. • Facilitates departmental strategic planning meetings. • Direct the performance of staff and follow up with coaching and guidance to praise or make correctionsMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 04:01 PM

BASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelDESCRIPTIONWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYDSalary: . Date posted: 04/12/2024 10:09 PM

Job Summary:Job Location: Remote, IndiaDisney+ Hotstar is the fastest-growing entertainment brand in India with one of the largest subscription services in the country, and millions more accessing quality entertainment that's available for free. Over the past eight years, Disney+ Hotstar has been instrumental in shaping how Indians consume their favourite content, migrating audiences at scale from television to a device of their choice. YOUR KEY RESPONSIBILITIES PMO support for the launch of new initiatives & complex cross-functional projects: Tracking progress by working cross-functionally with different stakeholders like product, growth & business teams; Ensuring a consistently high bar on excellence and project deliveryPlatform growth initiatives: Identify areas of improvement around platform growth (e.g. churn, engagement etc.), structure the problem, and problem-solving along with analytics and functional teams to identify the root cause & solveSKILLS & ATTRIBUTES FOR SUCCESSFormulating, organizing and monitoring inter-connected projects and deadlinesStrong problem-solving skills with a knack for numbersKnowledge and experience with growth strategy- retention, engagement, content growth etc.Structuring problem statements and hypothesis generationPREFERRED EDUCATION & EXPERIENCEMBA from a tier 1 institute with 5-6 years experience in growth strategy and program management role with cross-functional teams (Non-MBAs with relevant experience of 7-8 years can also apply)Strong attention to detailExcellent written and verbal communication skillsABOUT USDisney+ Hotstar is India's leading streaming platform that has changed the way Indians watch their entertainment - from their favourite TV shows and movies to sporting extravaganzas. With the widest range of content in India, Disney+ Hotstar offers more than 100,000 hours of TV Shows and Movies in 18 languages and coverage of major global sporting events. As a mission-driven organization with a relentless focus on our users, we are dedicated to attracting and retaining world-class talent to drive our successDisney Star prides in being an Equal Opportunity Employer. We hire, train, promote and compensate employees on the basis of individual competence and potential without regard for race, color, religion, sex, sexual orientation, national origin, citizenship, age, marital status or non-job-related disability, as well as all other classifications protected by applicable lawsWHY JOIN USNo Dress CodeUnlimited LeavesDiverse & Inclusive Culture Fun Life BalanceLINKS www.hotstar.com https://careers.hotstar.com/join-us https://www.linkedin.com/company/disney-hotstar/mycompany/ #Non-TechAbout Disney+ Hotstar: Hotstar is one of the fastest growing video-on-demand services. Scratch that. We're Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals - by daring or daring more. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Novi Digital Entertainment Pvt Ltd , which is part of a business we call Disney+ Hotstar .Salary: . Date posted: 04/10/2024 07:15 AM

BASIC QUALIFICATIONS - Experience leading an operational organization for minimum 15+ years. - 5+ years of experience managing global/regional teams (100+ employees).- 5+ years of experience working cross-functionally and cross-regions and international countries.- Experience engaging and influencing Senior Executives. - Proven experience across the domain of Risk Management & Fraud. - Proven track record of driving change and innovation - Demonstrated ability to manage and develop large high performance teams. - Deep understanding of principles of HC Planning and workforce management.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes. Buyer Abuse team is seeking Sr. Operations Manager, Task Investigations to lead the Task investigations team in India, manage a team of managers and overseeing a team size of 400+ employees. We're looking for a good leader that will take ownership and drive change in a dynamic global business environment. It is expected the individual will ensure Buyer Abuse process stay ahead of risks associated with growth in areas of process design, internal control effectiveness, system integration, and other relevant fields. This individual must be a good people leader who is eager to dive deep into processes to deliver efficiency improvement. The preferred candidate will have outstanding auditing skills, problem solving skills, process and system knowledge, and customer service passion.The person should be an innovative, results driven professional with solid people skills and a good problem solving capability. He or she will be responsible for driving global strategy and initiatives. He / she will collaborate with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision. This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any organizational change and influences teams.Key job responsibilities- Lead the 400+ HC Buyer Abuse Task Investigations organization in India to deliver as per scale and future growth.- Enable the next level managers in talent development, employee engagement and growth mechanisms.- Build a deep functional knowledge to deliver on key business metrics of quality, productivity and service levels in a production environment - Set up the goals and vision for the function, Establish goals, strategies and related metrics, track progress, and manage through obstacles to achieve program objectives. - Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.- Manage, coach, and develop a good team of Operation Managers. - Drive innovation within the team to improve operational efficiencies and customer experience - Drive common organizational goal across various internal and external stakeholders and set up effective communication channel.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Proven ability to understand and manage complex systems - Extensive experience as a manager of managers with consistent top performance - Demonstrate ability to influence, manage, and present ideas via clear written and verbal communication. - Understanding of Lean and Six Sigma and demonstrate familiarity with technical systems - Deep understanding of principles of HC Planning and workforce management. - Possess exceptional leadership, managerial, interpersonal, analytical, data mining and project management skills - Post -graduation degree in managementSalary: . Date posted: 04/22/2024 10:51 PM

Job Number 24070674Job Category Rooms & Guest Services OperationsLocation Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 04:10 PM

DESCRIPTIONIf you are looking for high impact, high growth opportunity with interesting engineering challenges in a fast-paced environment, this is the role for you. We have a number of untapped high impact engineering and business opportunities with high criticality for Amazon.What will you own?You will own managing and building a suite of systems critical in authorizing payments to carriers partnered with Amazon transportation businesses in shipping our packages. You embrace latest technologies to authorize payments of millions of packages in an automated manner. This requires building algorithms that are far from trivial and involves deep business understanding, tech acumen, mathematics and machine learning as well. You will work alongside stakeholders and product managers identifying cost-saving opportunities, create technical roadmap and manage a high-performing team of 8 to 12 engineers achieving those vision. Who we are?We, Transportation Financial Systems (TFS) are responsible for building technologies that support financial aspects for Amazon transportation. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands or requests per second and make decisions to pay billions of dollars a year and ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever-expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting-edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.TFS is 100+ tech team across eight different platforms. We deal with problems of scale. Billions of dollars of spend is automated through our platforms and pipelines. We are a very fast growing org and we aggressively ramping up our team across all engineering roles. This position offers the opportunity to collaborate with our global product teams and customers across the world and other tech teams in the organization as we raise the bar in delivering innovation.Our engineering team is completely based out of India, and we build global solutions.We have a large product and tech roadmap and are significantly ramping our tech team to meet the next level of product requirements for Trans Finance.Key job responsibilitiesWhat will you own?- You will own managing a team of 8-12 developers within Transport Financial System. Your primary responsibility is to ensure growth of SDEs reporting to you via long term technical solves built by your team.- You will own roadmap for your tech area, in close collaboration with TFS Product Management and internal clients/stakeholders- You will own implementing company and org wide policies for health and security of our systems, and for managing Operational Load in running these systems at Amazon scale.- You are responsible for driving innovation and next-gen solution vision for your area in collaboration with Sr SDEs and PEsWhat interesting engineering problem will you solve?- You will own building scalable systems that can handle billions of transactions and payments every month- You will build long term solutions for handling large amount of data and reporting/analytics to meet stakeholders' needsWhat large scale program opportunities you will have?- You will own the partner relationship with our stakeholders and business partners to influence the roadmap, and deliver as per agreed upon plan- You will work closely with principal product managers and business leaders in prioritizing work and ensure timely and quality delivery of those. - You will ensure open issues and hotly debated topics are surfaced in right internal/external forums to safeguard your team's roadmap to deliver most important things for the customersWhat ‘Think Big’ exists for you?- You have the opportunity to eliminate manual processes and decisions thereby increasing the auto-payment percentage and reduce risk of manual processing. Your team is uniquely placed to analyze various payment decisions and train ML models to automate those decisions for the future. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 2+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.