Process Coach Salary in Hyderabad - PayScale

DESCRIPTION - Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Coach sellers on improving the delivery experience for the customers - Facilitate onboarding of sellers onto different levers and programs and encourage sellers to add more selection - Monitor sellers’ performance closely to understand the gaps if there are any and help the seller to improve the visibility of the shipping to the customers We are looking for a bright and motivated individual to build their career with our Existing Seller/Customer Management team. To join our team you have to: - Work autonomously and deal with ambiguity - Identify root causes of customer/carrier problems and drive resolution instantly - Be flexible and adaptable to learn new processes - Able to work independently with minimal support - Know how to work with MS Office tools like Excel, Word and be able to fetch data using existing SQL QueriesKey job responsibilities- Be able to speak native like German Language- Inclined to work in a calling role- Be able to convince the prospect in their mother tongue i.e. GermanWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferable in Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellencePREFERRED QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience(preferably Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Ability to work with IT systems, understand and work with SQL/DW. - Creative and analytical problem solver with a passion for operational excellence.

BASIC QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferable in Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellenceDESCRIPTION - Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Coach sellers on improving the delivery experience for the customers - Facilitate onboarding of sellers onto different levers and programs and encourage sellers to add more selection - Monitor sellers' performance closely to understand the gaps if there are any and help the seller to improve the visibility of the shipping to the customers We are looking for a bright and motivated individual to build their career with our Existing Seller/Customer Management team. To join our team you have to: - Work autonomously and deal with ambiguity - Identify root causes of customer/carrier problems and drive resolution instantly - Be flexible and adaptable to learn new processes - Able to work independently with minimal support - Know how to work with MS Office tools like Excel, Word and be able to fetch data using existing SQL QueriesKey job responsibilities- Be able to speak native like German Language- Inclined to work in a calling role- Be able to convince the prospect in their mother tongue i.e. GermanWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience(preferably Sales/account management) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Ability to work with IT systems, understand and work with SQL/DW. - Creative and analytical problem solver with a passion for operational excellence.Salary: . Date posted: 04/10/2024 09:15 AM

Job Number 24065861Job Category Food and Beverage & CulinaryLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.CORE WORK ACTIVITIESDeveloping and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance.Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction.Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance.Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:07 AM

The CCB Operations: Legal & Regulatory Control Operations (LRCO) Product team Empower customers and employees with simplified and innovative experiences to address Legal and Regulatory matters.LRCO is capitalizing on the firm wide strategy to modernize data and technology across the CCB Operations with a modernized single common platform technology. This modernizing of technology provides us with the opportunity to integrate business processes and workflow systems into a simplified structure designed to focus on complex scenarios in three core functions: opening a relationship, servicing that relationship, and account closing.The Project Manager will be a member of LRCO's Shared Components Area Product team leading cross-functional project teams to deliver products and solutions in fast-paced and flexible ways. Whether the project objective is to deliver an innovative product, data modernization, or product improvements to increase the value-add of workflow processes, the Project Manager leverages their curiosity and creativity to drive transformation.The ideal candidate is recognized as a strong project manager that leads proactively and with an appropriate sense of urgency. You balance process and agility and love using data and metrics to inform decisions. At the same time, you enjoy working with and motivating others to success - regardless of reporting lines and are comfortable operating with senior management. This likely means that you have high emotional intelligence and are able and willing to navigate through ambiguity towards clarity. Job Responsibilities Partner with a business Operations and Product Leaders, and others to manage product development projects with cross-functional team members. Leverages strong communication skills to lead project teams through challenges and work with key stakeholders (higher, peer, lower in the organizational structure) via influencing and negotiating. Responsible for developing detailed project plans with defined timelines, dependencies, owner of activities and resource requirements. Accountable for ensuring projects are completed within established time and budget schedules, and that objectives conform to corporation/LOB's overall standards and operational objectives, user requirements and client needs Proactively manages scope changes and project risk Coach, mentor and motivate project team members, influencing them to act and take accountability for their assigned work Works Operations and Product Leaders to look for and implement continuous process improvement opportunities that help make theirs and others' jobs easier and more efficient.Required qualifications, capabilities and skills The ability to lead cross-functional project teams towards successful deliveries of projects according to defined scope, on time, and within budget. The skills to build collaborative relationships with cross-functional partners that are based on a foundation of effective communication. The courage to respectfully question the status quo to determine the best path forward in the ultimate interest of the organization and all team members. The capability and initiative to navigate teams out of ambiguous situations using flexible and situationally appropriate solutions. Proven ability to create and present crisp, and clear presentations to senior management. Excellent Oral and Written Communication - Proven ability to effectively communicate throughout organization: up, across and down Strong Interpersonal Skills - Drives accountability by influencing, encouraging, and motivating; effective at working in a matrix Excellent Organizational and Problem-Solving Skills - Demonstrated process orientation, even in changing or ambiguous situations Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects Advanced proficiency in MS Office, including Excel, Project, and MS Teams. (SharePoint and Lucid experience ) In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:27 PM

UI Team Lead (Senior Manager Engineering)About usSecureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role OverviewWe are looking for a hands-on manager with technical knowledge of Javascript and Angular to provide a powerful combination of leadership, implementation, and operational support to drive business forward on a cutting edge technology stack. Your focus will be on leading the User Interface team and developing solutions that leverage the latest big data platforms and technologies (e.g. AWS/GCP/Azure, Kubernetes, Docker, Kafka, Spark, Flink). You will work in a fast-paced, startup-like environment with an experienced, cross-functional team of software engineers, data scientists, security experts, and product managers to build our next generation security platform leveraging large scale data science and machine learning.The ideal candidate has spent several years as a software engineer focused on front-end development, transitioned to an architect or team lead role, and now manages a development team. If you're an engineering manager with proven experience designing and developing innovative, intuitive, and beautiful interfaces that people love, we need your help to push the boundaries of user interface design and bring the most innovative security product concepts to life. The ideal candidate will have experience leading positive change, empowering people, cultivating product technology visions, and fostering effective engineering practices and culture in a hyper-growth environment where priorities shift fast.ResponsibilitiesDirect management of front-end software engineers. Mentor the professional development of each direct report through personal coaching and performance management.Provide technical leadership in the testing, deployment, monitoring, and improvement of software applications as secure, scalable, performant, and fault-tolerant solutions across a multi-cloud architecture.Drive positive change in terms of streamlining processes, improving efficiency, and implementing key performance metrics. Work with the entire engineering team to improve the quality, scalability, and supportability of all production software.Collaborate with product management team to generate a roadmap for new features while also incorporating ideas originating from the team. Work with the team to execute the agreed upon roadmap.RequirementsMinimum of 3 years of experience leading and/or managing teams of 4+ people.Ability to mentor and coach software engineers with various levels of experience.Minimum of 7 years with hands-on frontend development experience with JavaScript including modern frameworks, such as Angular, React, or Vue, and tradeoffs of each.Minimum of 3 years with recent experience using newer versions Angular, ngrx, and Material Design.Solid understanding of Scrum/Kanban and how to apply their respective practices in a pragmatic way.Ability to work with product management to break down epics into stories that can then be executed by your teams.Keen sense of urgency and the ability to prioritize problems, analyze, and resolve issues.Excellent communication skills and the ability to work in distributed team environments.A bachelor's degree in computer science or engineering.PreferencesProficiency with Git and continuous integration/continuous delivery.Experience with D3 or similar data visualization packages.Experience with Docker, Kubernetes, and microservice architectures.Knowledge of UI security issues and best practices to prevent vulnerabilities.Prior experience managing geographically distributed teams in an entrepreneurial environment.Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,national, social or ethnicorigin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status,or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Job ID:R244071Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/20/2024 02:12 AM

BASIC QUALIFICATIONS - Experience leading an operational organization for minimum 15+ years. - 5+ years of experience managing global/regional teams (100+ employees).- 5+ years of experience working cross-functionally and cross-regions and international countries.- Experience engaging and influencing Senior Executives. - Proven experience across the domain of Risk Management & Fraud. - Proven track record of driving change and innovation - Demonstrated ability to manage and develop large high performance teams. - Deep understanding of principles of HC Planning and workforce management.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes. Buyer Abuse team is seeking Sr. Operations Manager, Task Investigations to lead the Task investigations team in India, manage a team of managers and overseeing a team size of 400+ employees. We're looking for a good leader that will take ownership and drive change in a dynamic global business environment. It is expected the individual will ensure Buyer Abuse process stay ahead of risks associated with growth in areas of process design, internal control effectiveness, system integration, and other relevant fields. This individual must be a good people leader who is eager to dive deep into processes to deliver efficiency improvement. The preferred candidate will have outstanding auditing skills, problem solving skills, process and system knowledge, and customer service passion.The person should be an innovative, results driven professional with solid people skills and a good problem solving capability. He or she will be responsible for driving global strategy and initiatives. He / she will collaborate with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision. This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any organizational change and influences teams.Key job responsibilities- Lead the 400+ HC Buyer Abuse Task Investigations organization in India to deliver as per scale and future growth.- Enable the next level managers in talent development, employee engagement and growth mechanisms.- Build a deep functional knowledge to deliver on key business metrics of quality, productivity and service levels in a production environment - Set up the goals and vision for the function, Establish goals, strategies and related metrics, track progress, and manage through obstacles to achieve program objectives. - Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.- Manage, coach, and develop a good team of Operation Managers. - Drive innovation within the team to improve operational efficiencies and customer experience - Drive common organizational goal across various internal and external stakeholders and set up effective communication channel.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Proven ability to understand and manage complex systems - Extensive experience as a manager of managers with consistent top performance - Demonstrate ability to influence, manage, and present ideas via clear written and verbal communication. - Understanding of Lean and Six Sigma and demonstrate familiarity with technical systems - Deep understanding of principles of HC Planning and workforce management. - Possess exceptional leadership, managerial, interpersonal, analytical, data mining and project management skills - Post -graduation degree in managementSalary: . Date posted: 04/22/2024 10:51 PM

DESCRIPTIONAmazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS India) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.We are seeking people with strong Database and Linux skills to join growing Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers’ technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS servicesA day in the life· First and foremost this is a customer support role – in The Cloud.· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire those who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Oracle/ Mysql/ PostgreSQL/ SQL Server - DB performance tuning and troubleshooting- Experienced at setting up monitoring / alarming for production DB environments- Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak- Linux/Windows system administration fundamentals.- Experienced with Linux/Windows system monitoring and analysis- Good understanding of distributed computing environments- Good understanding on DNS, TCP/IP protocols.- Excellent oral and written communication skills- Excellent troubleshooting skills with customer service experience / strong customer focus- Self-starter who is excited about learning new technologies on a regular basisPREFERRED QUALIFICATIONS- Experience with query analyzers and query tuning / slow query optimization etc.- Exposure to Virtualization (VMware, Xen, Hypervisor)- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR- Exposure to security concepts / best practices- Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network- Monitoring / Troubleshooting tools- Experience in managing full application stacks from the OS up through custom applications

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role – in The Cloud.- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.- Interact with leading engineers around the world.- Partner with Amazon teams in India to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers’ technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree OR equivalent experience in a technical position- 2+ years of relevant experience in a technical position (Support or System Administration).- Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customers- Experience analyzing, troubleshooting, and providing solutions for technical issues.PREFERRED QUALIFICATIONS- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. · Experience working with customers·- Experience analyzing, troubleshooting, and providing solutions for technical issues · Some programming / scripting experience (Java, Perl, Ruby, Python)·- Experience managing full application stacks from the OS up through custom applications

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesCloud Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire people who are keen to build a career at AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.· As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThe Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.A day in the lifeEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading technologists around the world and resolve customer issues.• Drive customer communication during critical eventsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).PREFERRED QUALIFICATIONS- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.- Understand the complete deployment lifecycle from design, build, test, deploy.- Experience with Kubernetes or containerization technologies.- Understanding of hypervisor/virtualization and containerization.

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesCloud Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire people who are keen to build a career at AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.· As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThe Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.A day in the lifeEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading technologists around the world and resolve customer issues.• Drive customer communication during critical eventsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).PREFERRED QUALIFICATIONS- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.- Understand the complete deployment lifecycle from design, build, test, deploy.- Experience with Kubernetes or containerization technologies.- Understanding of hypervisor/virtualization and containerization.