Technical Support Analyst Salary in Hyderabad - PayScale

DESCRIPTIONFor more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Support Engineer team provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer Global Business (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Real Time Workforce Analyst.Key job responsibilities*Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.*Work on real-time tickets related to schedule change request, non-production request *Prepare and communicate daily handoff report to WFM leadership team on SL performance.*Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.*Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership*The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.A day in the lifeAt AWS, (Real-Time Analyst) to be part of the AWS Support Engineer Community. As a member of the AWS Support Engineer team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal.About the teamAWS WFM team Mission Statement: Providing our customers with direction and global insight to drive operational excellence. Business Operations (BizOps) is an adaptable decision support mechanism that enables Support Engineer Team to maximize customer experience by improving business efficiency and effectiveness in order to achieve objectives. We will accomplish this by: Injecting a regular cadence of reviews and inspections, bringing consistent focus to the organization’s goals Defining the global standardization and implementation of processes by providing the right mechanisms to meet customer demand, Identifying areas of opportunity and providing actionable insights We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in an analytical or business field, or comparable business experience with some technical background- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar- 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst- Knowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environmentPREFERRED QUALIFICATIONS- Proactively gather the right data from appropriate sources and implement effective resolutions, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders- Ability to prioritize and meet tight deadlines- Proven ability to build and maintain strong relationships with key stakeholders to ensure shared objectives are met

DESCRIPTIONAre you interested in building high-performance, globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top talent get you charged up? If so, Amazon Finance Technology (FinTech) is for you! The Finance Technology team is looking for an Oracle e-Business Suite Functional Analyst with expertise in Financials to play a key role designing, implementing, and extending the applications used in Amazon. This position will be responsible for leading the functional design, configuration and support of applications with a primary focus on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team’s work portfolio. Job Responsibilities: - Interact with business customers to understand and document their business processes and requirements. - Perform gap analysis to identify e-Business suite system configuration and development changes. - Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents. - Work with the business and development team to design and implement system modifications. - Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues. - Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Functional knowledge of Oracle e-Business suite R12 in a multi-organization and multi-set of books environment. - Bachelor’s in Business, Computer Science, and a minimum of 10 years experience working with Oracle Financials supporting more than one of the following applications: General Ledger, Cash Management, Account Receivables , Accounts Payables, Purchasing, Iexpense, Fixed Assets and Cash Management. - Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role. - Experience prioritizing demands, scoping large efforts and negotiating timelines are necessary skills. - Experience in engaging Oracle Support to research and resolve issues. - Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries. - Root cause analysis and complex problem solving skills are important. - Experience analyzing data and translating business requirements into technical specifications. PREFERRED QUALIFICATIONS - Experience with any of the following are preferred - Experience in designing Oracle Financials in EU countries and meeting statutory requirements. - Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical. - The FinTech team is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success. - Ability to work with limited general supervision. - Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.

TTEC is currently searching for an experienced Oracle Senior Analyst who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Senior Analyst must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (4+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is currently searching for an experienced Oracle Principal Analyst who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Principal Analyst must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (6+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TEC Digital Consulting’sInsights Practice is looking for a Data Engineer who is passionate aboutsolving complex data problems and intricate engineering issues with largesystems. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. What you’ll be doing: The data engineer will be responsible for all aspects of executionand delivery for new and ongoing client implementations of the analyticplatform. This will require working with clients and coordinating with internalbusiness consulting, analyst, data science, and technology teams. Primary Responsibilities: Technical and functional analysis of customer implementation and integration requirementsDocumentation of implementation requirements and expected effortConfiguration and setup of the analytics platformConfiguration of data loaders and development and configuration of workflow processes and customizations to the platformParticipate in testingProactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project planCommunication of project status/issues to clients and internal managementPartner with various internal teamsProvide technical support to assist clients and partners during and post implementation. Required Experience and Skills:Bachelor’s Degree in Computer Science, Information Systems or related with 2-3 years of relevant experienceIn-depth familiarity with Big data technology and its application.Proficiency with the Azure or AWS ecosystemExperience with Big Data ETLUnderstanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions.Proficiency in .NET, C#, Python, Linux bash, Power Shell.Experienced in consuming third-party REST APIs (JSON) and SDKsA broad set of technical skills and knowledge across hardware, software, systems and solutions development and across more than one technical domain.Experienced in U SQL, PostgreSQ, TSQL Experience in professional services or technical consulting with enterprise software solutions, specifically enterprise software installation, configuration, customization, and testing.Proven ability to balance and manage multiple, competing priorities.Collaborative interpersonal skills and ability to work within cross-functional teams.Self-starter who relies on experience and judgment to plan and accomplish goals in complex fast-paced environment to ensure quality of all data integration points.Excellent customer service skills.Creative problem-solving and analysis skills.Ability to handle problem situations quickly, inventively, and resourcefully.Project management skills including:Ability to prioritize and manage tasksAbility to plan, commit, and deliver to schedulesAbility to identify, escalate, and manage project issuesWillingness to work extended hours on an as-needed basisEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Taleo Principal Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: The Taleo Principal Analyst is responsible for supporting and developing several key talent acquisition tools that are utilized by over 750,000 end users. These tools serve as the cornerstone to TTEC’s success in recruiting, processing, and managing the intake of thousands of new employees each year into our global workforce. The successful candidate will thrive in a dynamic environment, embrace a collaborative approach to delivering business value, and maintain focus on the impact of technology solutions on our employees, customers and end users. You will be responsible for: Provide functional/technical expertise for new initiatives within the Taleo platform along with working as part of a larger team.Configure the Taleo platform to deliver value to over 750,000 external and internal usersParticipate on project teams to deliver enterprise wide solutions to complex business problemsProvide alternatives and recommendations on innovative technology solutions to meet the requirements of the businessSupport the resolution of Tier 2 and Tier 3 issues across our web tools and integration servicesPerform detailed configuration to meet functional requirements for enhancements and projectsMigrate code between environments according to a formal methodologyConsistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and your peersDesired Skills and Experience: 3-5 years as an end user or administrator using Taleo highly desired.Experience in corporate talent acquisition operations and strategy is valuable. Understanding of basic data architecture and integrations between core systems is valuable. Taleo Connect Client (TCC) integration experience required.Must be able to problem-solve and troubleshoot, in addition to the ability to work independently in a dynamic team environment.Energetic team player with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity.Experience using Agile methodologies to deliver solutions a plus. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Benefits / HRMS Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. General Summary: HR / Oracle Benefits Analyst will be responsible to define, architect, and configure product solutions in accordance with our global human capital strategy as it relates to benefits within the global ERP. Duties & Responsibilities: Provide functional architecture and design for new initiatives within the Oracle Fusion product suite for the benefits module.Provide ongoing support for Oracle Advanced Benefits in the Oracle E-Business product suite.Provide proof of concept planning and analysis.Provide product enhancement as the liaison to software engineering team.Provide product support as the liaison to production support team. Provide product support to internal Benefits and Human Capital teams during Open Enrollment periods and steady state. Job Specifications: • 2+ years of experience with administration of benefits, preferably with experience in both the Oracle Fusion and Oracle E-Business product suites.• Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.• Experience in effective communication and presentation of information technology solutions in language that can be understood by both the Information Technology and Human Capital teams.• Strong technical, analytical, and problem-solving skills.• Experience in the following is preferred:supporting project management and planning including effort and time estimationcost/benefit analysisrisk assessmentresource planning Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Infor ERPLN Technical Offshore Consultant to join our team in HYDERABAD, Telangana (IN:TG), India (IN).Positions General Duties and TasksResponsibilities: stylemargin:bottom:11.0px::Design, develop, and implement solutions in Infor ERPLN:Deliver Application Maintenance Services to Customers on Infor ERPLN platform :Analyze business requirements and translate them into detailed technical specifications and system designs.:Develop high:level code flow and guide Infor ERPLN technical consultants to develop required code objects:Perform Code Reviews and code optimization:Troubleshoot issues with Infor ERPLN extensions and customizations, including Integrations with 3rd Party systems:Collaborate with other developers, business analysts, and stakeholders to ensure alignment with business objectives and requirements.:Document technical specifications, designs, and coding standards for future reference and knowledge sharing.:Provide support and training to end:users as needed.:Stay updated with the latest developments in Infor ERPLN to propose innovative solutions and improvements.Qualifications: stylemargin:top:3.0px::Proven 9+ experience as an Infor ERPLN Technical Consultant.:Proven end:to:end Implementation experience in at least two projects with significant custom code base developed and deployed:Proven experience in at least one Applications Maintenance Services project:Strong understanding of Infor ERPLN technical tools such as Ion, Infor LN Exchange, Infor LN Document Output, Infor LN CMT and so on:Experience with data integration, migration, and conversion techniques.:Excellent analytical and problem:solving skills.:Strong communication and collaboration abilities.:Ability to work independently and as part of a team in a fast:paced environment.:Knowledge of SDLC (Software Development Life Cycle) and agile methodologies.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Position Description: The Analyst role is a part of the Quoting Rules team within the broader Revenue, Growth, and Automation space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To be successful, a candidate will need to be analytical, have excellent critical thinking skills, as well as be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, building scripts to help us continually improve.Responsibilities:Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.Deploy configuration changes during monthly New Product Introduction (NPI) releases.Design and build new tools and scripts to speed up and protect the NPI deployment process.Support the operation and maintenance of existing and future CPQ infrastructures, including rule configuration, release management, environment management, data transformation, and migration.Lead all aspects of troubleshooting and bug fixing for published rules configurations.Set and manage stakeholder expectations regarding priorities, outcomes, timelines, and potential risks.Should have been familiar with the Agile process.Flexible to support AMER or EMEA Shift (on a need basis).This is an Office-Flexible role, based out of the Hyderabad Office.Required Technical/Soft Skills:Excellent verbal and written communication, presentation, and interpersonal skills.Exceptional analytical, troubleshooting, and decision-making skills.Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.Salesforce Administrator (ADM 201) Certification requiredSalesforce CPQ/Conga CPQ/Approvals/CLM experience.Desired Technical Skills:Nice to have Salesforce Certification (s).Hands-on experience on Tableau and Python preferredExperience with Salesforce Lightning/LWC will be preferred.Qualifications:5+ years of System Administration or IT experience.3+ years of experience in the configuration of a CPQ system.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:17 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Position Description: The Senior Analyst role is a part of the Quoting Rules team within the larger Revenue, Growth, and Automation space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To be successful, a candidate will need to be analytical, have excellent critical thinking skills, as well as be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, building scripts to help us continually improve. Responsibilities: Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.Experience in developing quality code using Core JAVA, C#, JavaScript, and Python for developing and maintaining test Automation framework for CPQ-based applications like Steelbricks and Conga.Design and develop Automation frameworks to reduce human efforts and increase team efficiency.Support the operation and maintenance of existing and future CPQ infrastructures, including rule configuration, release management, environment management, data transformation, and migration.Lead all aspects of troubleshooting and bug fixing for Automation testing, and Configuration.Should have done at least one end-to-end implementation of the CPQ project as a Quality Assurance analyst.Functional knowledge of sales process, product lifecycle, and product selling strategies.Generate actionable insights through data-driven analysis to drive business decisions.Proficiency using Google Sheets formulas (or Excel) /Google Slides and other Google Workspace applicationsAreas of ownership include policy and process, roadmaps, support, and handling partner groups.Should have been familiar with the Agile process.Flexible to support AMER hours (on a need basis).This is an Office-Flexible role, based out of the Hyderabad Office.Required Technical/Soft Skills: Excellent communication, written, and customer service skills.Exceptional analytical, troubleshooting, and decision-making skills.Ability to effectively explain technical issues at a high level to executive leadership or a non-technical audience.Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.Experience in developing complex SOQL queries for performance tuning.Experience in developing automation scripts using Selenium, JAVA, Maven, and Cucumber.Experience in CI/CD Pipeline/Tools.Salesforce Administrator (ADM 201) Certification requiredSalesforce CPQ/Conga CPQ/Approvals/CLM experience.Desired Technical Skills: Nice to have Salesforce Certification (s)Hands-on experience on Tableau, Python, and Salesforce Apex preferredQualifications: 5+ years of experience of technical and admin experience on Salesforce Projects.3+ years of experience in the configuration of a CPQ system.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:17 PM