It Support Engineer Salary in Hyderabad - PayScale

DESCRIPTIONRecruiting Technology Solutions and Support (RTSS) team within Talent Acquisition eXperience and Innovation (TAXI) supports technical tools and TA partners across the prospect-to-hire life cycle. RTSS helps with issue resolution and root cause analysis, partnering with development teams to improve the tools that Amazon uses to Hire. RTSS strives to uphold operational and quality standards while driving efficiencies for our customers.Key job responsibilities· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.· Have deep functional domain knowledge of recruiting systems to design business solutions.· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.· Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updatesAbout the teamThe TAXI team is a part of an organization supporting the systems used by recruiters and interviewers to help Amazon scale its hiring processes. The team strives to uphold world-class operational and quality standards while driving efficiencies within these services.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience documenting technical customer issues- Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologiesPREFERRED QUALIFICATIONS- 2+ years of technical support experience- A team player with a solid work ethic- Great organizational skills and attention to detail- Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors- Proactive and forward-thinking attitude and creative problem-solving ability- A motivated self-starter who can work independently in a fast paced, ambiguous environment

BASIC QUALIFICATIONS- 5+ years of software development, or 5+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilities* Collaborate with with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports and EPR Remit declarations for EU Sellers* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Regular interactions with various internal business-owners (like engineering and product teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight; AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , CloudwatchWe are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/10/2024 10:13 PM

BASIC QUALIFICATIONS•Degree in computer science, finance, accounting or related field •2-3 years of IT experience in Alteryx development, design, operations and support teams in finance/accounting fields •Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams in a matrixed environment •Provide technical contribution during solution, design, and architectural discussions; find and research ways to utilize the Alteryx tool to gain efficiency, productivity and scale. • Partner with other developers, architects and QA engineers to design and build enterprise-ready Alteryx solutions. • Maintains highest standards for automation project delivery, including comprehensive work intake management, portfolio prioritization, resource planning and customer/ stakeholder alignment •Maintains knowledge base of current best practices for accounting processes, accounting applications and the financial reporting architecture and design •Synthesize business requirements with technology capabilities • Maintains highest levels of customer focus and results delivery • Dives deep, stay connected to details and permanently resolves issues • Works to improve interpersonal, written and oral communication skills • Experience in AWS Services like EC2, S3 and Lambda Functions •Alteryx Core Certification is an added qualification.DESCRIPTIONAmazon is a fast paced, dynamic, high-tech company spread across the Globe. Amazon's finance team is searching for a bar-raising IT Application Engineer who consistently exceeds expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. The Agile Automation team is part of a global accounting organization that supports Amazon's financial reporting, internal control, inter-company, and transfer pricing activities and also supports new business launches globally in the consumer products, digital initiatives, merchant, operations, logistics, payments, and cloud computing lines of business. The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched a Regional Alteryx Champions (RAC) program that will greatly benefit the multiple accounting teams across the globe to automate repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using excel formulas or macros that involves large data sets as part of their business operational processThe IT Application Engineer is an individual contributor who is responsible to work on developing the automation of accounting business processes using the Alteryx ETL tool. The IT Application Engineer owns the technical design documentation, data security, building automation, and operational support for the entire automation portfolio. The individual must work collaboratively with A3P3 Program leadership, process optimization specialists, accounting process owners, subject matter experts, and target system owners to meet our highest standards for quality and timely delivery of automation build and support services. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks, ensuring platform scale, availability, and stability, involved in automation development cycles, and providing best-in-class support services.Successful candidates will have the equivalent of 2+ years of professional experience implementing and supporting Alteryx solutions. This person has 2-3 years of experience in Data Analytics, ETL Development, Reporting, Data Integration, Process Automation and Operations Delivery.Key job responsibilitiesTroubleshoot and fix Alteryx workflow issues developed by RACs•Provide Alteryx trainings and attend office hours to support RACs•Alteryx Server Installation in EC2 machines across all the Environments.•Redshift cluster creation with IGW and handled Redshift Database schema design for Alteryx.•On-board and Integrate Redshift cluster with Datanet jobs•Promote developed workflows to Alteryx Server and schedule Alteryx workflows in EC2 machines based on the requirement.•Handle Alteryx user permissions in the server.•AWS Secrets Manager Integration with Alteryx.•Extracted data to Alteryx from different sources like Database (Redshift, OFA), Datanet, SharePoint, Shared folder and S3.•Proactively keeping the Alteryx server running with minimal service failure through the diagnosis of logs, database, and disk space utilization from interactive tools.•Schedule Alteryx workflows on the server and monitor Alteryx server performance•Build data analytical automation using Alteryx service, workflow execution and Alteryx connect platform across Dev/UAT/ Prod environments•Proficient in building Alteryx Workflows in Alteryx designer and integrating to Alteryx Server•Migrate the Alteryx workflows from Dev to test, UAT and prod servers using CLI and Alteryx workflow migration methodologyAbout the teamThe Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, inter-company, and transfer pricing activities . The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched an automation program for Alteryx a third-party application that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS • Bachelor's of Engineering with technology/finance/accounting background preferred • Experience in building the Data Analytical platforms by using Alteryx • Experience with AWS Technologies and Services • ERP General Ledger and Reporting experience with one or more Fortune 500 companies • Basic working knowledge in accounting/finance/taxSalary: . Date posted: 04/16/2024 09:29 AM

BASIC QUALIFICATIONS•Degree in computer science, finance, accounting or related field •5-7 years of IT experience in Alteryx development, design, operations and support teams in finance/accounting fields •Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams in a matrixed environment •Provide technical contribution during solution, design, and architectural discussions; find and research ways to utilize the Alteryx tool to gain efficiency, productivity and scale. • Partner with other developers, architects and QA engineers to design and build enterprise-ready Alteryx solutions. • Maintains highest standards for automation project delivery, including comprehensive work intake management, portfolio prioritization, resource planning and customer/ stakeholder alignment •Maintains knowledge base of current best practices for accounting processes, accounting applications and the financial reporting architecture and design •Synthesize business requirements with technology capabilities • Maintains highest levels of customer focus and results delivery • Dives deep, stay connected to details and permanently resolves issues • Works to improve interpersonal, written and oral communication skills • Experience in AWS Services like EC2, S3 and Lambda Functions •Alteryx Core Certification is an added qualification.DESCRIPTION Amazon is a fast paced, dynamic, high-tech Company based in Seattle. Amazon's finance team is searching for a bar-raising IT Application Engineer who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. The Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, internal control, inter-company, and transfer pricing activities and also supports new business launches globally in the consumer products, digital initiatives, merchant, operations, logistics, payments, and cloud computing lines of business. The Agile Automation team responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launching a A3P3 [Accounting Agile Automation by Python Pandas Program] program that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros that involves large data sets as part of their business operational process. The IT Application Engineer is an individual contributor who is responsible to work on developing the automation of accounting business processes using the Python programming language The IT Application Engineer owns the technical design documentation, data security, build automation and operational support for the entire automation portfolio. The individual must work collaboratively with A3P3 Program leadership, process optimization specialists, accounting process owners, subject matter experts and target system owners to meet our highest standards for quality and timely delivery of automation build and support services. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks, ensuring platform scale, availability and stability, involve in automation development cycles and providing best-in-class support services. Additional responsibilities include internal control design, working with internal InfoSec and Fin-Sec team and implementation to ensure compliance with Sarbanes-Oxley (SOX). We require a candidate who has held similar positions in larger public companies or who has held similar position with a Big 4 consulting firm serving Fortune 500 clients for two or more years. Successful candidates will have the equivalent of 2+ years of professional experience implementing and supporting Python solutions. This Person has 5-7 years of experience in Data Analytics, ETL Development, Reporting, Data Integration, Process Automation and Operations Delivery.Key job responsibilitiesTroubleshoot and fix Alteryx workflow issues developed by RACs•Provide Alteryx trainings and attend office hours to support RACs•Alteryx Server Installation in EC2 machines across all the Environments.•Redshift cluster creation with IGW and handled Redshift Database schema design for Alteryx.•On-board and Integrate Redshift cluster with Datanet jobs•Promote developed workflows to Alteryx Server and schedule Alteryx workflows in EC2 machines based on the requirement.•Handle Alteryx user permissions in the server.•AWS Secrets Manager Integration with Alteryx.•Extracted data to Alteryx from different sources like Database (Redshift, OFA), Datanet, SharePoint, Shared folder and S3.•Proactively keeping the Alteryx server running with minimal service failure through the diagnosis of logs, database, and disk space utilization from interactive tools.•Schedule Alteryx workflows on the server and monitor Alteryx server performance•Build data analytical automation using Alteryx service, workflow execution and Alteryx connect platform across Dev/UAT/ Prod environments•Proficient in building Alteryx Workflows in Alteryx designer and integrating to Alteryx Server•Migrate the Alteryx workflows from Dev to test, UAT and prod servers using CLI and Alteryx workflow migration methodologyAbout the teamThe Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, inter-company, and transfer pricing activities . The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched an automation program for Alteryx a third-party application that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Bachelor's of Engineering with technology/finance/accounting background preferred • Experience in building the Data Analytical platforms by using Alteryx • Experience with AWS Technologies and Services • ERP General Ledger and Reporting experience with one or more Fortune 500 companies • Basic working knowledge in accounting/finance/taxSalary: . Date posted: 04/16/2024 09:29 AM

BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findingsDESCRIPTIONAre you interested in joining the team responsible to build Amazon's Customer Service Applications and innovate behalf our customers? Come help us work on world class software for our customers! The Amazon Concessions Support team provides production engineering support and is also responsible for providing multifaceted services to the Concessions channels we support. This job requires you to hit the ground running, your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Some of the key job functions: - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services - Work on operations and maintenance driven coding projects, primarily in Java and Python. - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more services or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/22/2024 10:49 PM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systemsDESCRIPTIONAre you interested in joining the team responsible to build Amazon's Customer Service Applications and innovate behalf our customers? Come help us work on world class software for our customers! The Amazon Concessions Support team provides production engineering support and is also responsible for providing multifaceted services to the Concessions channels we support. This job requires you to hit the ground running, your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Some of the key job functions: - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services - Work on operations and maintenance driven coding projects, primarily in Java and Python. - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more services or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/22/2024 10:49 PM

DESCRIPTIONAmazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS India) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.We are seeking people with strong Database and Linux skills to join growing Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers’ technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS servicesA day in the life· First and foremost this is a customer support role – in The Cloud.· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire those who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Oracle/ Mysql/ PostgreSQL/ SQL Server - DB performance tuning and troubleshooting- Experienced at setting up monitoring / alarming for production DB environments- Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak- Linux/Windows system administration fundamentals.- Experienced with Linux/Windows system monitoring and analysis- Good understanding of distributed computing environments- Good understanding on DNS, TCP/IP protocols.- Excellent oral and written communication skills- Excellent troubleshooting skills with customer service experience / strong customer focus- Self-starter who is excited about learning new technologies on a regular basisPREFERRED QUALIFICATIONS- Experience with query analyzers and query tuning / slow query optimization etc.- Exposure to Virtualization (VMware, Xen, Hypervisor)- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR- Exposure to security concepts / best practices- Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network- Monitoring / Troubleshooting tools- Experience in managing full application stacks from the OS up through custom applications

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role – in The Cloud.- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.- Interact with leading engineers around the world.- Partner with Amazon teams in India to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers’ technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree OR equivalent experience in a technical position- 2+ years of relevant experience in a technical position (Support or System Administration).- Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customers- Experience analyzing, troubleshooting, and providing solutions for technical issues.PREFERRED QUALIFICATIONS- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. · Experience working with customers·- Experience analyzing, troubleshooting, and providing solutions for technical issues · Some programming / scripting experience (Java, Perl, Ruby, Python)·- Experience managing full application stacks from the OS up through custom applications

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesCloud Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire people who are keen to build a career at AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.· As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThe Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.A day in the lifeEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading technologists around the world and resolve customer issues.• Drive customer communication during critical eventsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).PREFERRED QUALIFICATIONS- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.- Understand the complete deployment lifecycle from design, build, test, deploy.- Experience with Kubernetes or containerization technologies.- Understanding of hypervisor/virtualization and containerization.

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesCloud Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer and compliance with global AWS standards, practices and policies.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role.We hire people who are keen to build a career at AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.· As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThe Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.A day in the lifeEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading technologists around the world and resolve customer issues.• Drive customer communication during critical eventsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor’s degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).PREFERRED QUALIFICATIONS- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.- Understand the complete deployment lifecycle from design, build, test, deploy.- Experience with Kubernetes or containerization technologies.- Understanding of hypervisor/virtualization and containerization.