Call Manager Salary in Hyderabad - PayScale

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DESCRIPTIONAWS Fintech seeks a Financial Systems Development Manager. The ideal candidate has experience managing a team and supporting requirements gathering, technical design, development and deployment. The manager is responsible for the growth and development of their team. Developed solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models, without sacrificing accuracy or agility. This position requires a high level of expertise translating business requirements into technical designs. On the AWS Fintech team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class technology is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for data modeling and finance. We take working hard, having fun, and making history seriously – you should too!AWS needs individuals that bring the Corporate Finance experience AND the entrepreneurial aptitude to accelerate decision making. Candidates should be willing to innovate and be able to do the heavy lifting to implement their innovationsKey job responsibilities- Lead an organization that consists of engineers and operations specialists.- Manage and develop the team, including hiring, retention, performance management, mentoring and capability/skill development.- Contribute to the long term technical roadmap, architecture, technical design, implementation, and operational support of tools and services.- Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners across Finance.- Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline

DESCRIPTIONa) Handing Account Payable-finance operations with team size of 30+b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalations We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- - 12+ years of Account Payable experience- - Experience using data to influence business decisions- - Experience as a manager of managers- - Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues- - Managerial skills to handle problems and crisis in a confident and decisive manner.- - Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches- - Excellent negotiation, interpersonal, verbal and written communication skills- - Ability to work under pressure and with strict deadlinesPREFERRED QUALIFICATIONS- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization- - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- - Experience in operational excellence using six sigma methodologies- - Proven Project & Operations Management Skill

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWe are looking for a technically strong program manager for a new large launch in the Insurance and Travel space of Amazon Pay India. Our team works on building a highly resilient, fault-tolerant & localized Insurance solution.In this role, you will work closely with multiple software development, product, legal, marketing and operations teams across Amazon. The new platforms launched for India as part of this launch will be expected to scale in the next 2-3 years for other Amazon geographies world wide as well. Successful candidates will have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.The launch will involve a diverse technology stack spanning SOA, UI frameworks, big-data and ML algorithms. This is a rare opportunity to be part of a team that is responsible to build a successful, sustainable and strategic business for Amazon, from the ground up!Key job responsibilities1) You will work with multiple stakeholders to assemble project teams, assign responsibilities, and develop schedules to ensure timely completion of projects.2) You will influence strategic technical as well as business decisions.3) You will keep multiple stakeholders including senior Amazon leadership updated on the progress, call out risks, anticipate bottlenecks, perform escalation management, make tradeoffs, balance business needs versus technical constraints, and, encourage risk taking behavior to maximize business benefit.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/04/2024 10:19 PM

BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of team management experience- Experience leading process improvements- Experience using data to influence business decisions- 4+ years of interacting with customers/stake holders experience- Experience in handling operations teams and establishing new processesDESCRIPTIONDescriptionAmazon's International Seller Services team is looking for a bright candidate for a business critical program that aims to improve Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality. The role may be responsible for leading a team of 6+ high performing catalog specialists, generate insights and drive process improvements. The candidate will need to define key team metrics and implement mechanisms to track them at a regular cadence. The candidate will work closely with cross-functional partners to deliver value to the Customer, defining and meeting the overall program scope within timelines, and effectively managing change across work streams. Projects and stakeholders will be in disparate geographic locations, and require strong communication skills to coordinate requirements from customers within teams across your region. You will focus on planning and initiation efforts within the organization, working directly with Sellers to collect requirements, analyze business cases and organize reviews with internal teams. Key Responsibilities:• Lead and mentor a team of 6-8 high-performing catalog specialists, fostering their professional development.• Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.• Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.• Call Strategic Sellers, conduct interviews, collect voice of the Sellers, identify the listing challenges, gaps in the existing product tools and work on the effective solutions with product teams.• Perform data analysis on trends observed and recommend solutions to the product and business teams.• Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.• Perform high level failure (error) investigations which may be either operational or business specific in nature.• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting issues, RCAs and action plans with in the functional area.• Demonstrate the ability to dive deep into a problem, perform 'root cause analysis,' and identify constraints to recommend a solution.• Engage with multiple stakeholders to convey operational updates, presenting data, metrics, and weekly/monthly/quarterly business reviews.Basic Qualifications:• 2+ years of project management experience.• 2+ years of people management experience.• B.Tech/M.Tech/Graduation with equivalent professional experience .• Experience leading process improvements• Experience in e-commerce/Retail/service industry• Build scalable mechanisms to bring order and structure to situations of ambiguity • Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences • Strong analytical and problem solving skills • Strong proficiency MS Excel, SQL preferred.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience back office operations, escalation management and troubleshooting environments- Experience problem solving over email/phoneSalary: . Date posted: 04/20/2024 08:57 AM

DESCRIPTION a) Handing Account Payable-finance operations with team size of 20+ b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalationsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of applying key financial performance indicators (KPIs) to analyses experience- 4+ years of building financial and operational reports/data sets that inform business decision-making experience- 4+ years of creating process improvements with automation and analysis experience- Over all 10+ Years experience in people management & P2P area.PREFERRED QUALIFICATIONS- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 4+ years of mentoring junior finance and/or business team members experience

DESCRIPTION a) Handing Account Payable-finance operations with team size of 10+ b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalationsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of Accounts Payable (AP) experience- 2+ years of team management experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)- Experience of Oracle/Oracle Payables/Oracle Receivables- Experience in accounts payable, accounts receivable or procurement

BASIC QUALIFICATIONS- - 3+ years of program or project management experience- - Bachelor's degree and/or recognized equivalent work experience • 4+ years' experience in a Contact Center Workforce Management & Scheduling role required.- - Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers. •- - Demonstrated experience managing routine scheduling and RTA work in multi-channel global contact center environments including phone, email.- - Analytical and solid communications skills are essential to be successful in this role•- - Advanced skills using Microsoft Excel in a business environment•DESCRIPTIONWe are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing manpower in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention, as well as short term scheduling management and planning (1-16 weeks in advance).Key job responsibilities• Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets.• Manages non-productive time request process and planning, ensuring activities are planned without impacting SLAs.• Responsible for the onboarding of new hires into scheduling system.• Reviews and processes schedule change requests.• Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7.• Leads weekly staffing review meetings detailing previous and current week's performance and forecasted performance of remainder of current week and next week, while also identifying risks.• Scheduling, re-scheduling, schedule rollovers and optimization of team meetings, one on ones, training, and various other off phone activities.• Break optimizations as per site specific legal guidelines.• Work with CASA (Aspect team) and Workforce PM Aspect onboarding into Account Health Support set up.• Post launch, attending meetings in regular intervals with Aspect admin team for learnings, updates, call-outs & implementations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- - Hands on experience in managing Aspect is highly desirable- - Scheduling of associates based on interval wise volume delivery pattern in Aspect- - Breaking down monthly, weekly and daily volume into interval level volume distribution by following historical trend- - Schedule staffing following interval wise volume requirement and DOW distribution- - Forecasting of interval level volume & AHT following historical trend- - Maintaining headcount database based on joiners and leavers update- - Conducting shift bid process to help shift rollover for agents- - Optimizing breaks, meeting and other non-productive times by following staffing over under/gap- - Adjusting based on change in DST (day light saving)Salary: . Date posted: 04/22/2024 10:46 PM

DESCRIPTIONAmazon Data Services India Private Limited (ADSIPL), is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Infrastructure Operations teams across HYD Cluster.As a DSM, you will be tasked with running day-to-day data center security operations, supporting and executing security projects and programs, as well as assuring audit compliance with ADSIPL policies and procedures. We encourage candidates from all backgrounds to apply as we focus on talented people who are motivated to learn and be successful in our growing industry. The successful applicant will receive comprehensive onboard training as well as continuous support from a local and regional security team. You will also have opportunities to collaborate and engage with various teams across the globe. Key job responsibilities - Direct and manage contract guard force to run daily data center operations. - Handle site security incidents, escalations or any other security related issues. - Provide after-hours on-call management support and participate in emergent, large scale event response when needed. - Participate in re-occurring data center security audits and reviews. - Executes established compliance processes with ADSIPL policies, standards, guidelines and relevant legal and regulatory requirements. - Provides input on, and may develop security methodologies, policies and procedures. - Write reports and communicate with management on the status of physical security operations. - Oversee new security construction or retrofit projects. - Manage the security P&L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements. - Collaborate with other teams to protect ADSIPL Data Center personnel, information and assets. About the teamMission: Deliver pioneering physical security by working vigorously to earn and keep customer trust; providing a safe and secure environment for our people, assets, and customer data.Vision: Develop exceptional security professionals, consistently apply security processes, and pioneer new technologies that effectively balance security requirements with operational needs.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Bachelor’s degree or equivalent professional experience in security or related fields; i.e., logistics, transportation, facilities amongst others - 08+ years of commercial or industrial work experience. - Proficiency in Microsoft Office and good knowledge of Excel. - Proven ability to work efficiently in a fast-paced environment where numerous systems/applications/software are highly dependent. - Proficient English verbal and written communication skills with attention to detail - Strong data-driven decision making and analytical skills. - Ability to integrate into an International work environment.- Ability to manage continuous improvement projects and provide oversight for large scale construction programs. - Must be prepared and have the ability to work and travel to Data Centers pan-cluster whilst on-call.PREFERRED QUALIFICATIONS - Experience of working independently in a high security environment - Conflict resolution training. - Able to perform security risk assessments and devise mitigation strategies. - PSP or relevant certifications. - Lenel Certifications. - Familiarity with compliance standards such as ISO 27001. - Experience in managing projects, small teams or contract guard force.