Call Center Specialist Salary in Hyderabad - PayScale

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Omnichannel Support Engineer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingTier 1 Responsibilities + Peer Review of Tier 1 work productConfiguration of omni-channel contact center, teams, services, and skills Configuration of voice, chat, email and SMS interaction processing scenarios Configuration of external logic connections in voice/chat scenarios Configuration of custom audio treatments Configuration of Integration Accounts Outbound campaign and dialer configuration Workflow Entry Configuration What you’ll need to be successfulCreation of tenants on the application cluster Configuration of tenant extension range Configuration of named agent/supervisor user limitations Creation of tenant administrator accounts for deployment and support resources Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor) 2 to 4 years helpdesk or customer support experience with contact centers required. Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies Understanding or experience with enterprise software or Software as a Service modelExperience with Call Center Technologies Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

ResponsibilitiesCreation of tenants on the application cluster Configuration of tenant extension range Configuration of named agent/supervisor user limitations Creation of tenant administrator accounts for deployment and support resources Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor) Skills2 to 4 years helpdesk or customer support experience with contact centers required. Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies Understanding or experience with enterprise software or Software as a Service model ExperienceExperience with Call Center Technologies Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus

We have urgent requirement for the Customer Care Executive post for BPO Company located in Trimulgherry, Hyderabad. Requirements: •Minimum SSC to Any graduate are eligible. •Candidate should have good communication skills in languages i.e English, Hindi,

Hi all Greetings from 3Cherries. We are happy to introduce 3Cherries as a professional consultancy working in the fields of I.T, I.T.E.S and H.R. It started its operations in B.P.O segment in the year 2008. From the date of its inception in 2008 it has m

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DESCRIPTIONAWS Fintech seeks a Financial Systems Development Manager. The ideal candidate has experience managing a team and supporting requirements gathering, technical design, development and deployment. The manager is responsible for the growth and development of their team. Developed solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models, without sacrificing accuracy or agility. This position requires a high level of expertise translating business requirements into technical designs. On the AWS Fintech team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class technology is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for data modeling and finance. We take working hard, having fun, and making history seriously – you should too!AWS needs individuals that bring the Corporate Finance experience AND the entrepreneurial aptitude to accelerate decision making. Candidates should be willing to innovate and be able to do the heavy lifting to implement their innovationsKey job responsibilities- Lead an organization that consists of engineers and operations specialists.- Manage and develop the team, including hiring, retention, performance management, mentoring and capability/skill development.- Contribute to the long term technical roadmap, architecture, technical design, implementation, and operational support of tools and services.- Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners across Finance.- Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline

DESCRIPTIONSellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books, Electronics and Apparel to Consumables and beyond. Fulfillment By Amazon (FBA) enables Sellers to provide fast and efficient deliver to their customers using Amazon fulfillment services and now make up the majority of the business on Amazon.com. Amazon is seeking Investigation Specialists to join the FBA Seller Experience within the Supply Chain & Optimization Technology organization. We support Amazon’s Global Supply Chain process with investigative research involving Seller fee disputes, Seller requests for additional storage space, and contacts involving Inventory Management data issues and disputes. We believe consistency is the foundation to the world-class service we provide our Sellers and Inventory Planning & Control (IPC) is at the center of ensuring consistent and fair evaluation of Seller disputes. The Contact Team consists of highly specialized investigators who support FBA through manual investigations utilizing data analysis world-wide with varying Seller pain points in the inventory cycle.An Investigation Specialist provides timeline resolution to the issue(s) in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive the Seller Experience without compromising on time. The candidate should be able to communicate clearly in the written and oral form. An Investigation may interact with Technology on behalf of the Seller to resolve a Tech escalation, or work with Seller Support to improve a Seller communication or process to reduce Seller contacts.Key job responsibilities* Managing time effectively and independently to research Seller discrepancy requests, understand trends and call-out new or different trends in order to accurately resolve Seller issues.* Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.* Document outcome of investigations with Sellers in a succinct and reliable method.* Conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel.* Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.* Maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.* Providing root cause resolution for FBA Seller and Customer issues.We are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commercePREFERRED QUALIFICATIONS- Bachelor’s Degree- Experience in a contact center environment- Experience handling multiple key priorities at the same time- Experience with fraud or risk investigations, or in payments/banking- Knowledge of FBA and Seller Central