Call Center Officer Salary in Hyderabad - PayScale

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Senior Lead Engineer to join our team in Hyderabad, Telangana, India.Ability to understand functional design/requirements documents and provide scalable solutions for the same:Should be able to troubleshoot with optimum debugging skills:Should be able to take responsibility for the quality of work produced.:Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract:Providing progress and status reports at regular intervals to the client or the Apisero/NTT leadership:Should be flexible to work in multiple shifts and on call support.:Should be flexible to learn new technologies:Should be able to perform SFDC customizations including but not limited to Workflow, Validation Rules, Process Builders, Approval Processes, Flows.:Ability to debug Security, Data and Sharing Model issues:Ability to integrate to and fro external using REST/Soap implementations:Capable of performing reviews of the work done by team members.:Strong written and verbal communication skills:Excellent problem solving and multitasking skills:At least 5 years and above of solid Salesforce development experience:Proposing process improvement by surfacing functions and/or processes which receive high volume of maintenance calls to propose how these functions can be fine:tuned and/or redesigned to serve the client's needs better:Having at least 1+ year in Integrations:Experience in any of the clouds: Sales, Service, Marketing and community.:Should possess expertise in some of the managed packages like Apttus, Xactly preferred.:Should be responsible for the client stand:up schedules, leading the call, or being a first officer in the call.:Should be responsible for responding to the client emails on priority be it an issue or other ask.:Sometimes responsible for WSRs.:Responsible for solution review, leading a team, providing solutions.:Responsible for Release Managerial work and Technical Documentation.:Experience into niche technologies like Financial Service Cloud (FSC), CPQ, Billing, Einstein Analytics, Field Service Lightning(FSL), Vlocity ogies are preferred .:Willing to work from 10pm to 7am shift for at least two weeks in a month.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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