Call Analyst Salary in Hyderabad - PayScale

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk Level 1 Tech.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.The Helpdesk - Service Desk Associate Technician is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.What we’re looking for:* Handles inbound phone calls and logging tickets in the ticketing system* Manages emails and web based ticket queues* Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue* Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution* Administers conference bridges during major outages* Document progress of resolving the issue and results of testing fixesWhat skills you’ll need:* BA/BS degree or equivalent experience* Desktop support/troubleshooting* Understanding of basic network connectivity and troubleshooting* Understanding of MS Outlook client configuration with Exchange a plus* Ability to multitask in a highly stressful environment* Experience in a call center environment a plusEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is currently searching for an experienced Oracle Senior Analyst who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Senior Analyst must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (4+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is currently searching for an experienced Oracle Financial Senior Developer who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Senior Developer must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (4+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is currently searching for an experienced Oracle Principal Analyst who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Principal Analyst must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (6+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk Service Desk Analyst. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC Digital is seeking a Helpdesk/ Service Desk Associate to join our Technology Services segment. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As part of our Managed Services Support Engineering team, you will work in a team environment in an external client facing capacity in support of ttec Digital’s large enterprise customers. What you’ll bring to us: • You will be responsible for taking incoming e-mails, calls and service requests from customers • Document client requests in Service Now and escalate requests to internal Escalation Engineering teams • Client connectivity / remote access tools • Desktop server application support Basic incident and change management What skills you’ll need: General helpdesk / NOC experience preferredPrior customer service experienceKnowledge of MS Office Suite: Outlook, Word, ExcelAbility to follow documented processes and methodologies Ability to work possible shift schedules of 8-10 hours in support of a 24 hour, 7 day a week

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as an Oracle HRMS Senior Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: TTEC is currently searching for an experienced Oracle Principal Analyst who has full cycle human capital implementation experience with Oracle HCM Fusion Cloud and a foundation of knowledge with Oracle E-Business. The principal analyst will be responsible for introducing and supporting the Oracle HCM Cloud for the TTEC organization, TTEC acquisitions, and joint ventures. The Principal Analyst must be a team player and adaptable to a dynamic work environment. Our Principal Analyst, Oracle Duties& Responsibilities will include:Execute planning activities for Oracle implementation projects; advise on scope, effort, and timelinesUndertake assessment activities to determine current Oracle EBS system usage and make recommendations for future usage to maximize the products licensed by TTECDesign and deliver Oracle solutions and ensure that the solutions are supported from a Human Capital and Information Technology perspectiveCapture and document functional requirements and specificationsLiaise with the functional and development teams, both onshore and offshore to communicate requirements and follow-up on progressOrganize, execute, and supervise integration and user acceptance testing (UAT)Work in a dynamic work environment with global time-zonesParticipate and contribute as solution architect when required Respond timely to daily support calls and tickets providing outstanding customer support & root cause analysis Basic Qualifications:Bachelors / Masters degree required Minimum of 2 years of experience with full cycle Oracle HCM Cloud implementation 5 - 7 years of experience with Oracle E-Business Suite HR moduleDetailed understanding of Oracle HCM Cloud functionalityGood understanding of technical integration between various Oracle productsOutstanding customer service and communication skills Preferred Qualifications:Some experience or knowledge in Human Capital domain Ability to work independently and maintain a cooperative working relationships with peer groups Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is currently searching for an experienced Oracle Financial Principal Developer who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Senior Developer must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfil enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors / Masters degree in Systems or Computer Science required* Must have development experience (6+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who is passionate about raising the performance bar, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive new innovations in the customer service industry to join us in Worldwide Capacity Planning team. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.Key job responsibilities1. Responsible for supporting and enhancing the performance of the site with respect to optimal staffing2. Responsible for creating and maintaining schedules for Customer Service Associates (CSA) to enable the achievement of service level and productivity goals for the site.3. React to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of service levels.4. Work closely with data to proactively identify issues and take appropriate actions to minimize impact.5. Coordinate with WWCP team to accurately represent site capacity and future strategy6. Work as POC to support Global WF standardization project launch locally to improve efficiency.7. Contribute to World-wide workflow projects, like standardization work stream (Tools /report/process and etc.).8. Coordinate with Operations at network level with resolve the constraint and proactively engage resources by cooperating with CPA, HCP and etc. for long term process.9. Work with different business stakeholders and different sites/regions on details to balance resource(shift/cross-support mode) at network level.10. Owner/co-owner for flexibility and efficiency related initiatives/goals at the site and be responsible for initiating best practices sharing at a global levelWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience in working with MS Excel, VBA, SQL, Data Warehouse or business intelligence systems.- Automation skills and experience of working on BI/automation.PREFERRED QUALIFICATIONS- Experience with the Workforce Management tools- Automation skills and experience of working on BI/automation.- Experience in managing programs/processes in high-volume, scalable environments- Ability to handle business continuity plans- Ability to work in a global environment and interact with global stakeholders.- A history of teamwork and willingness to roll up one’s sleeves to get the job done.- Innovative and creative in finding solutions/ designing improved methods, systems and processes- Ability to deflect decisions with data points, foresee potential issues, and advocate relentlessly for improvement

BASIC QUALIFICATIONS- 1+ years of data engineering experience- Experience with SQL- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more scripting language (e.g., Python, KornShell)- Experience with Java basics.DESCRIPTIONInterested in working with the latest technology in the cloud computing space? Amazon is looking for talented and enthusiastic application engineers to join the Foundational People Data Services Organization. Our team is responsible for integrating HR system to 100+ downstream systems. This job requires you to hit the ground running and your ability to learn quickly will define your success. Expertise on Core Java, SQL (Oracle/Presto), AWS services like Athena, S3, Batch, Lambda, DynamoDb, CloudWatch is a must. If you're thrilled by the idea of ownership, passionate about HR Data and comfortable with the pace of a company shipping software in cycles measured in weeks not years, we would love to connect with you.Key job responsibilities- Manage AWS resources including EC2, RDS, Redshift, Kinesis, EMR, Lambda, Glue, Apache Airflow etc.- Build and deliver high quality data architecture and pipelines to support business analyst, data scientists, and customer reporting needs.- Interface with other technology teams to extract, transform, and load data from a wide variety of data sources- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.A day in the lifeNo two days are the same in FPDS - Payroll Data Providers team - the nature of the work we do and constantly shifting threat landscape means sometimes you'll be working with developing a data pipeline that will ensure efficient delivery of data to partner teams, other days you'll be working on developing data platform that is capable of processing large amounts of data in a short time.Work/Life Harmony: Our team gives high value to work-life harmony and working on a hybrid work environment in which engineers spend 3 days working in the office.On-Call Responsibility: This position involves On-call responsibility. We work as a team to root-cause the issues and ensure our systems are resilient and fault-tolerant.About the teamPDP team is accountable for any Payroll batch outbound and real time integrations to enable New Country eXpansions (NCX), In Country eXpansions (ICX), Vendor transitions, Payroll compliance, legal needs and Payroll Operations and Vendor specific requirement changes. PDP team build continuous improvement initiatives related to real time integrations, defect and anomalies detection and reduction directly within Batch Integration Framework prior to the data reaching to our customers. PDP also drives new operational excellence features and mechanisms to improve the existing framework and processes which helps to enhance customer experience, reduces manual errors and correction of errors (COE's). PDP work is a business-critical function to ensure that payroll is processed for nearly 1.5MM employees in 63 countries across the world and pays Amazonians accurately on time. Currently, payroll integrations produce nearly 300 million records per day. The transfer of data is required to perform payroll, benefits, compensation, security, hiring, and separation activities for Amazonians.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissionsSalary: . Date posted: 04/22/2024 10:48 PM