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Executive Assistant to the MD
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Executive Assistant to the MD Requirement for an Executive Assistant to the MD for a Clinical Research Organization based in Miyapur. Candidates with good communication skills in English, Hindi &Telugu with pleasing personality & good analytical ability
Assistant Rooms Operations Manager
Marriott International, Waterloo, Any, Canada
Job Number 24059240Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. 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Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 01:42 PM
Human Resources Business Consultant
Siemens, Oakville ON, Ontario, Canada
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. SustainablyAs a trusted partner and a member of Siemens Healthineers, the Human Resources Consultant brings deep insight, an independent viewpoint along with HR expertise to business issues. The individual consults with and influences within the assigned business to take actions on emerging people related topics, culture upgrading, employee engagement and translates business requirements into human capital imperatives. Through collaborative partnerships with other HRBPs/HRBCs, with HR Centres of Excellence, they will utilize the full value chain of HR to derive relevant HR solutions to meet the evolving needs of the business.The HRBC will play a key role in orchestrating and facilitating changes to organizational culture, design and structure.What will you do?• Understand the external market and its implications on the business and people strategy, industries, markets, customers, HR people practices, etc., in order to bring the outside in• Ensure implementation of the Global and National HR Strategies, in alignment with local needs• Lead the implementation of HR programs and HR initiatives across Canada, in collaboration with Centres of Excellence within the HR team • Coach and enable leaders and management to be more effective leaders• Identify needs for change management and champion related activities• Drive discussions related to workforce planning and organization design changes and provide recommendations• Partnering with business leaders to actively analyze and drive cultural change in line with business strategy• Enable local business to develop a diverse robust talent pipeline• Guide the business on the appropriate HR programs, processes and policies • Responsible for and contributing to various HR activities and projects, i.e. Mergers, Acquisitions and Divestitures and partnering with required parties.What will you need to succeed?• Bachelor's degree in HR relevant field or equivalent, i.e. Professional Human Resources certification• 5-7 years of professional experience, preferably in an HR Business Consultant/ Partner capacity• Experience in a global matrixed organization considered an asset• Experience with relevant HR systems e.g. Fusion, MS Office, Workday• Professionalism and discretion• Coaching and presentation skills• Flexibility to travel to other locations as required• Fluency in French is considered an assetBeware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/09/2024 08:12 PM
Product Manager - High-V MRI Scanners (Zone India)
Siemens, Gurugram, Any
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Assistant Rooms Operations Manager
Marriott International, Saskatoon, Any, Canada
Job Number 24064542Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $55,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Bessborough takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:35 AM
ICQA Data Analyst
Amazon, St. Thomas, Ontario, Canada
BASIC QUALIFICATIONS- 2+ years of professional or military experience- 1+ years of working with computers and Microsoft Office products and applications experience- High school or equivalent- Experience with Microsoft Office products and applications- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or olderDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Canada Fulfillment Services is hiring a Data Analyst to support the Inventory Control / Quality Assurance (ICQA) team. The Data Analyst assigned to ICQA will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to ensure compliance to ICQA-related SoX requirements. The Data Analyst will own the insights, set up analysis, and create automated dashboards and reporting. They will be responsible for identifying data sources (internal / external) to invent and simplify mechanisms and create custom reporting and analytics automation tools. Operating in a fast-moving and sometimes ambiguous environment, you will be required to work autonomously, taking full control and responsibility for achieving business objectives. This role provides real opportunity to develop original ideas, approaches and solutions in an ever-changing and competitive business climate.Key job responsibilities- Development of data collection processes and data management systems- Maintenance of data integrity (0% error rate)- Designing of queries, compiling of data, and generation of reports in MS Excel- Charting and graphing of data for reporting purposes- In depth research of defect trends- Data collection and entry as needed- Data mining and problem solving- Back up for Process Assistant dutiesWe are open to hiring candidates to work out of one of the following locations:St. Thomas, ON, CANPREFERRED QUALIFICATIONS- Experience with end-to-end project managementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 10:19 PM
Data Analyst - Associate
JPMorgan Chase, Mumbai, Any
You will have a direct reporting line to a Senior Manager and will be directly responsible for Data Analyst to turn information into insight and insight into business proposals. Candidate will conduct full lifecycle activities to include requirements analysis and design, develop analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements.Job Responsibilities: Individual contributor who is expected to support the team of analytics process in developing and executing strategic plans for the analytics process. Oversee day-to-day operations of the analytics team, including managing project timelines, resource allocation, and performance management Collaborate with cross functional teams to ensure alignment of analytics initiatives with business objectives and priorities Assistant development and implementation of data governance policies and procedures to ensure data quality and integrity Provide guidance and support to analysts and data scientists in executing analytics projects and delivering actionable insights to stakeholders Contribute to the development of the analytics capabilities and competencies across the organization Develop and maintain best practices and standards for data management analysis and visualization Manage project timelines, resources allocation and performance management to ensure timely delivery of analytics insights. Provide coaching and development opportunities for team members to enhance their skills and capabilities in analytics Ensure that all work items are completed as per the agreed SLA. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. Constant and regular review of all key aspects with the direct reports. Set expectations with direct reports, regarding positive motivation and serving as a role model through accountability. Develop and foster a team that is responsive to dynamic organizational and operational changes Responsible for overall Performance Management and Talent Review process. Any other work related to process re-engineering and working with stakeholders to ensure the process is streamlined as per discussion and agreement with stakeholders. Required Qualifications, Skills and Capabilities: Graduate with 6 to 10 years - Payments/Financial Operations Processing experience with a higher vintage and good team management experience in similar environment. Work experience as a Data Analyst, working Knowledge of SWIFT & international payment conventions & practices would be plus. Technical expertise regarding data models, database design development, data mining and segmentation techniques Strong knowledge of and experience with reporting packages Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, etc.) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English. Strong personal computer and analytical skills. Ability to use creative problem solving techniques to solve business issues. Excellent analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. Technical expertise regarding data models, database design development, data mining and segmentation techniques Adept at queries, report writing and presenting findings Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met. Project Management/ Implementation experience would be a plus. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/18/2024 10:29 PM
Assistant Event Operations Manager
Fairmont Hotels and Resorts, Fairmont Banff Springs, Any, Canada
Company DescriptionWho We AreJoin the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionAre you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?Job Duties Include: Reporting to the Assistant Director, Event Operations responsibilities and essential job functions include but are not limited to the following:Recruitment, mentorship and development of over 100 Event Service staffBuild and promote positive relationships with all teams in the Hotel, to ensure we are working toward an amazing guest experience.Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipatedAssume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies requiredDirect the daily operations in over 78 000 square feet event spaceOversee and lead one on ones and performance management discussionsCoordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.Perform other duties as directed by the Director of Event Operations, Director of Food and Beverage or Hotel ManagementQualificationsYour experience and skills include:Minimum 1 years' experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full service four (4) or five (5) diamond property an assetCulinary and beverage knowledge requiredCreative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determinationMust be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programsExcellent interpersonal skills, with strong written and verbal communication abilitiesPost-secondary degree in Hospitality or Food and Beverage Management an assetKnowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero - all regarded as helpful assetsHighly organized individual with the ability to handle numerous tasks at one timeAdditional InformationJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria Comprehensive benefits package Medical, Vision & DentalEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.comSalary: . Date posted: 04/19/2024 10:08 PM
Content Assistant
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS Bachelors degree Good communication and written skills Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes. Should be self-motivated and a good team player. Good at problem solving, data analysis and troubleshooting issues related to content quality. Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams. Ability to work seamlessly in MS Excel & MS WordDESCRIPTIONResponsibilities: - The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers. - The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools. - Associate needs to continuously adapt to and learn the new features of various tools and systems. -Associate has to follow SOP to catch errors in the content. - Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture. - The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure. - Associate should be a team player and come up with ideas to improve the editing/QA process. - The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required. - The employee will be an individual contributor for this role. - In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor. - Associate should be a team player and come up with improvement ideas to improve the process.- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS Proof reading skill set will be an added advantage. Self starter, good team player. Strong attention to detail in editing content and deep dive and identify root causes of issues. Knowledge of or experience in Publishing industry is a big plus. Ability to drive new mechanisms within internal teams.Salary: . Date posted: 04/22/2024 10:49 PM
Senior Operations Manager - Housekeeping
Fairmont Hotels and Resorts, Toronto, Any, Canada
Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionThe Housekeeping department at the Fairmont Royal York Hotel maintains 1365 guestrooms and two hundred and twenty-eight thousand square feet of public spaces. Reporting to the Director of Housekeeping, the Senior Operations Manager, Housekeeping will be responsible for leading, developing, coaching and training a multi-cultural team to ensure the cleanliness of the hotel, while providing exceptional guest service. The responsibilities involve working as a team, in partnership with the other Housekeeping colleagues, management and non-management, to achieve the departmental vision and goals. The Senior Operations Manager, Housekeeping provides the opportunity for the development of team building, organizational, and leadership skills.Leads and coaches the Housekeeping teams towards achieving exceptional levels of guest service and employee satisfaction results, through the application of all Corporate and property standards and policiesPrimary responsibility is to manage the day to day operations of the Room Attendant, Floor Support and Housekeeping leadersEnsure the completion of all projects assigned daily to Room Attendants & floor supportPurchasing of all housekeeping supplies to maintain adequate par stocks for room attendants, housemen and restockers including management of the PO process and all upkeep and cleanliness of all storage rooms)Responsible for the successful performance of all aspects of the Housekeeping DepartmentMust have an extremely keen eye for detail and must be relentless in pursuit of excellent service and cleanliness standards within the guestrooms and surrounding environmentHelp to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achievedHandling guest complaints and follows through on actions requiredPlanning of special projects associated with a flagship property of 1,365 guestroomsCoordinating continuous preventive maintenance and other programs with Maintenance and Front Office operationsDeveloping, implementing and maintaining a Fairmont Standards based training manual, which is a live manual requiring continual updating.Maintaining labour expenses to guidelines set forth in the labour standardsManaging expenses to within the parameters of the budgetPreparing of monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to labour, chemicals, guestroom supplies, linen, laundry and contract cleaningActively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals and reviews, recognition and incentive programs and communication meetingsBuilding relationships with the 15 leaders and 250 unionized staff members in the Housekeeping and Laundry DepartmentsDevelop and maintain close and effective working relationships with Front Office, Engineering and other cross-functional departmentsForming a strong relationship with the Union and the housekeeping departmental shop stewardsEnsuring accurate accident reporting by the Housekeeping leadership teamManaging the return-to-work and work hardening programs for employees whom have had a workplace accidentCommunicating with the Health & Safety manager regarding employee statusesProactively looking at new equipment and techniques to assist an aging housekeeping workforceDeveloping and monitoring of departmental Health and Safety training programsCoordinating continuous improvement in the areas of fire safety and emergency proceduresResponsible for a safe working environment for all staff membersOther duties as assigned by the Assistant Director of Housekeeping and the Director of HousekeepingQualificationsHotel Management/ Hospitality & Tourism degree or equivalent diploma is expectedA minimum of 1-2 Years of experience as an Housekeeping Manager in a large hotel or a Senior Housekeeping leader in a mid-scale hotel with proven results -Operational Excellence, Colleague Engagement and Financial.Must be a highly effective leader, possessing a high degree of interpersonal, organizational, communication skills, ambition, drive and determination.Must have a passion for housekeeping!Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping..Ability to motivate colleaguesGood problem solver with the ability to think outside the box.Knowledge of Property Management System (Fidelio, Opera or equivalent), Microsoft Office and Outlook are required.Will be required to work weekends and some eveningsHours need to be flexible to accommodate to operational needsAdditional InformationVisa Requirements: Must provide proof of eligibility to work in Canada.Job Perks & Benefits:Complimentary meal in our staff cafeteria each shiftExclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Salary: . Date posted: 04/22/2024 10:07 PM