Strategic Account Manager Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS - Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellenceDESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams.Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers' business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellenceSalary: . Date posted: 04/04/2024 09:31 AM

BASIC QUALIFICATIONS- 5+ years of team management experience- Experience leading process improvements- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries- 5+ years of program or project management experience- B.Tech/M.Tech with post qualification experience of 7+ yrs.DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, millions of Sellers use our Marketplaces and, thereby, contribute to the success of Amazon. We continue to aggressively worldwide. ISS Listing Services is a central function across International Seller Services (ISS) org to enable resolution of listing blockers for Selling Partners (SP) and partner internal teams. We envision to become the "go-to team" for Selling Partners, Account Managers, Selection, Tech and other internal teams to enable programs and products aimed at providing seamless listing experience on Amazon marketplaces WW. Our programs are guided through 3 main pillars - (1) Selection Recovery Solutions - aimed at building solutions to recover selection that is impacted due to various gaps in listing tools, (2) Services to improve Strategic Seller listing experience - aimed at implementing programmatic solutions to reduce listing friction for identified Sellers (ex: Brand Owners), new marketplace launch, cross-listing selection etc., (3) Product collaboration to improve Seller experience at scale - aimed at collaborating with relevant product teams for improving listing tools and enabling high quality selection on Amazon. Key Responsibilities:(1) Establish scalable processes to execute/manage programs (2) Work with multiple stakeholders including Account managers, product teams, program owners to define/implement initiatives.(3) Developing mechanisms to collect/surface voice of Sellers, product improvement ideas and work with leadership to influence product team to prioritize them in roadmap.(4) Contribute to developing a 3-year vision and roadmap for the team.(5) Manage staffing/schedules, quality and Change/Kaizen initiatives.(6) Write documents, own and drive monthly/weekly business reviews with stakeholders WW.(7) lead, coach and mentor team through regular one-on-ones that focus on improving performance metrics and career growth.(8) Participate in hiring/building the team & raising the bar in hiring.Basic qualifications:(1) Excellent communication skills in written and spoken English with the ability to face stakeholders and partners in a professional and mature manner. (2) Experience in program management or Catalog systems/processes in the consumer Internet space.(3) B.Tech/M.Tech with post qualification experience of 7+ yrs. (3) Proven ability to manage reporting and analysis.(4) Ability to work with IT systems, understand and work with SQL/DW.(5) Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.(6) Demonstrated ability to lead, develop, and manage a group of people. (7) Demonstrated ability to deliver a positive Seller/customer experience. (8) Ability to support Business and provide solutions to Seller/customer pain points. (9) Ability to adapt well to changing circumstances, direction and strategy. Preferred qualifications:(1) M.B.A from top tier B-school having relevant people management experience. (2) Experience working directly with technical teams. (3) Strong time-management skills; ability to thrive in a fast-paced environment and to manage multiple, competing priorities. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of data mining using SQLSalary: . Date posted: 04/06/2024 09:31 AM

BASIC QUALIFICATIONS• Should be currently in people management role with a minimum of one year of direct people management experience. • Any graduate and above (or) an equivalent degree with people managerial experience.• Demonstrated team-building skills within own team or across other teams.• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.• Demonstrated skill in developing and implementing new strategies and procedures.• Demonstrated ability to devise and communicate administrative and procedural decisions.• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.• Proven ability to report and analyze data.• Demonstrated ability to initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.DESCRIPTIONFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Supervisors to lead teams of up to 20 front-line associates. An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.Key job responsibilities• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.• Partner and communicate with stakeholders to ensure consistent employee experience.• Lead team meetings focused on team performance, policy and site updates, and team-building activities.• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.• Initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSPeople Management Skills:• Demonstrated ability to develop, direct, and manage a team.• Skilled in developing and implementing new processes and procedures.• Ability to organize, prioritize and schedule work assignments.• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).• Demonstrated passion for delivering a positive Customer experience.• Ability to perform ambiguous tasks without guidance and support.• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.• Can adapt well to changing circumstances, direction, and strategy.• Ability to manage team performance through training, coaching, and process improvement.Communication Skills: • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.• Demonstrated team building skills: within own team/across other teams.• Ability to provide objective performance feedback.• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.• Excellent documentation skills.Continuous Improvement:• Strong history of proposing ideas for new metrics and tools.• Ability to own data collection and reporting for deep dives and escalations.Salary: . Date posted: 04/12/2024 09:11 AM

BASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience analyzing data and best practices to assess performance drivers- Experience of project/program managementDESCRIPTIONAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? At Amazon International Seller Services our mission is to make Sellers successful on Amazon. We are the team in Amazon which has a charter to work with sellers from every country. This provides a great opportunity to get diverse experience and a worldwide view.We at Seller Delight & Growth (SDG) team are looking for a seasoned and inspirational program/ project manager to manage process excellence and account manager excellence work streams in a central function. The mission of Central function in SDG team is to design & improve programs/initiatives. The role will own solving AM team's issues, scaling processes and initiating future looking projects. The person will interface with business leaders across the team and drive projects to improve Sales team efficiency, and skill set of account managers.The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable. Further, the ideal candidate demonstrates high level of ownership, understands the key levers to drive business growth and partners effectively with multiple stakeholders at all levels. Knowledge of SQL, Quicksight development is good to have skills.Roles & Responsibilities: -Establish partnerships with internal sales team, conducting deep dives and surveys on AM team's working and identify areas of friction and automation opportunity.- Iterate and innovate mechanisms; standardize and optimize for scale and deploy the mechanisms across marketplaces.- Define strategy and requirements for account management team's process improvement, development & training, and drive change management.- Drive adoption of internal tools across teams and facilitate new content creation by working with local SMEs.- Partner with L&D teams/external agencies to rollout trainings & certification to improve AM skill-set (negotiations/objection handling/ Persuasion skills). - Develop mechanisms to monitor performance, uses data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.)- Takes data driven decisions to prioritize strategic initiatives, focus areas etc.- Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management The job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your successWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience of building L&D and skill evaluation resourcesSalary: . Date posted: 04/12/2024 10:09 PM

BASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversDESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. We are looking for a highly motivated goal oriented individual to join our Seller management team at Hyderabad to provide support to our Selling Partners. The role would require high level of ownership and strategic thinking with a keen desire to work in a Sales/Business Development role. The successful candidate will have to thrive in an ambiguous environment by being a self-starter and an excellent decision maker who can keep calm and perform under pressure situations.Role involves driving Seller growth in Singapore Marketplace and requires one to operate in Singapore timingsKey job responsibilities• Recruiting Sellers onto various programs and managing Seller relationship by championing their needs at Amazon• Managing and driving the growth of the Sellers' business by adding selection and delivering on key business opportunities for Sellers• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by collaborating with the business development and on-boarding teams.• Working with Sellers to improve operational aspects of their business in providing a great consumer experience• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets• Must be curious to learn Querying data using SQL and Advance Excel to independently report and present metrics.A day in the lifeDrive greater selection and revenue for Amazon Singapore marketplaceWork with stakeholders from multiple regions to streamline and deliver the business impact intended from the roleExplore areas to improve our processes and work with high autonomy and ownershipCurious to learn Querying data and Advance Excel to independently report and present metricsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsSalary: . Date posted: 04/16/2024 10:23 PM

Are you an Agile team expert with a knack for planning and documentation? We're looking for someone who thrives in a fast-paced environment, excels at organizing large-scale projects, and is passionate about delivering high-quality products. This role in our newly established team requires superior communication skills, a strong background in Agile product development, and a keen attention to detail.We are seeking someone who is passionate about delivering high quality products with an intense attention to detail to be a part of a newly established team. The ideal candidate will have a background in Agile product development with knowledge of best practices for road mapping and stakeholder communication. This position requires superior communication skills and a love for documentation.As a Product Delivery Manager within Card Data, you will be responsible for guiding the development of product visions and strategies, managing the product development lifecycle, building cultures of collaboration and driving the execution of business critical strategic initiatives. You will leverage your knack for planning and eye for quality as you shepherd our product development pipelines towards our ambitious goals. You will use your superior communication and documentation skills to ensure our rapidly evolving development work maintains a high level of transparency and alignment with our stakeholders.Job Responsibilities: Program Planning - Lead the effort in quarterly planning and release roadmaps. Manage initiatives towards their milestones but also keep an eye on the big picture. PDLC Management - Maintain a clear focus on our product development lifecycle documentation framework and ensuring the flow from ideation to discovery to development remains clean, clear, and concise. Develop and track product roadmaps tying them back to well-defined epics and stories. Cross Impact Management - Communicate regularly with our primary stakeholders and manage high-level dependencies. Advisement - Guide and advise senior leadership in defining, communicating and amplifying product vision, goals and strategic themes. Project Management - Assist in complex, cross-functional work throughout the product development lifecycle from inception through launch; Set the right expectations with stakeholders, see around corners, anticipate and mitigate risks.Required qualifications, capabilities and skills 10+ years of experience working in product delivery, program management, or similar domain area. Bachelor's Degree in Quantitative Business or STEM related field. Experience with Agile methodologies, product development lifecycles (PDLC), and software development lifecycles (SDLC). Technical ability to understand and explain product and data strategies to business audiences. Adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results driven environment Superior communication skills - oral and written. Independently driven, tenacious, and hard working.Preferred qualifications, capabilities and skills Master's Degree in STEM related field. Experience with data, data analytics, and data products. Experience in technical program management.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/10/2024 10:28 PM

DESCRIPTION*Minimum B2.2 level German Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - German Certification: B2.2 and above level. Excellent communication skills in written and oral German - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellencePREFERRED QUALIFICATIONS - German Certification: B2.2 and above level. Excellent communication skills in written and oral German. - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellence

BASIC QUALIFICATIONS- 8+ years of tax, finance or a related analytical field experience- 8+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 8+ years of building financial and operational reports/data sets that inform business decision-making experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 6+ years of controllership or compliance experience- Experience performing ad hoc analysis using advanced ExcelDESCRIPTIONThe AWS Accounts Receivable team is seeking a self-driven FinOps Manager AR Controllership with good owner's mindset, relentless customer advocacy, and frontline obsession to join the global FinOps AR controllership team for AWS. The FinOps Manager AR Controllership will be responsible for executing projects and analyses to support our controllership framework to identify and assess risks, evaluate control effectiveness, partnering with service center and tech teams to ensure adequate controls are implemented for systems or tools to mitigate risks and address control gaps. In this role, you will collaborate and work closely with various stakeholders across the company, such as Finance, Legal, Accounting, and the FORI team. A key responsibility is to understand our processes and projects so as to anticipate emerging risks and preemptively design mechanisms to avoid it. The ideal candidate has the ability to deep dive complex system design, data flows and related business processes. You identify and solve complex issues and collaborate with stakeholders on resolution, insisting on the highest standards. You identify the need for improved controls to address risk and proactively propose control solutions. You develop and execute data analysis processes that are scalable and auditable. You have a demonstrated ability to deliver multiple, high priority projects; managing numerous stakeholders including influencing without authority; developing robust project documentation; defining and executing communication and change management plans; evaluating control effectiveness; understanding both project and enterprise risks and how to address them. You have the ability to analyze data and identify patterns, draw conclusions, and leverage risk management concepts to prioritize remediation efforts. This is an individual contributor role that will count with execution support from a dotted line organization, including analysts and support staff of ~400 across the globe. This FinOps Manager AR must be strategic and detail oriented, have good accounting and finance skills, robust interpersonal and influencing skills (this role will have frequent communication with senior leadership), good organizational and project management skills. Responsibilities include: - Perform application deep dives to understand end to end system workflows, upstream and downstream dependencies, and related business processes - Conduct risk assessments and control evaluations to identify gaps and provide remediation recommendations to process owners. - Ensure follow through on control plans and assist with maintenance, review, and update of SOPs and controls. - Assess and surface risks - Contribute to the development of training materials to increase risk awareness across AWS AR. - Collaborate and work closely with various stakeholders across the company to stay informed on emerging risks and remedial action. - Manage select ad-hoc projects to drive further understanding of the process and businessNOTE: This job is an in-office role (3+ days a week) and is non-negotiable. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 8+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETLSalary: . Date posted: 04/20/2024 08:58 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Saklesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in SF or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:21 PM

DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian