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Tableau - Customer Success Manager
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Tableau to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Tableau product. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Tableau utilization. Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for Tableau ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to Tableau knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. Technical Expertise Application: Apply Tableau product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in Tableau or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong Tableau technical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/21/2024 03:14 PM
Director/ Senior Manager - Customer Success Manager
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Who We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Position DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.The Frontline Senior Manager/Director - Customer success manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn't just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.ResponsibilitiesLead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actionsPartner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships. Partner with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams. Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.Preferred Qualifications and SkillsSuccessful track record in customer success or related roles, with at least 5 years in a front-line leadership position.Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.Ability to drive effective and influencing conversations at the C-level.Facilitate difficult discussions and be adept at handling objections.Knowledge in one or more lines of business.Proficient in risk management, with a proactive approach to identifying and addressing potential issues.Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Shifts - Candidate should be comfortable working in AMER shifts as well. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/20/2024 03:13 PM
Manager - Accounting
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category FinanceJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. This position is based in Hyderabad and rolls up under the Controllership SSC Director within the worldwide Controller Organization. This role will be part of a dynamic group of professionals within a fast paced and challenging environment. Salesforce is looking for candidates with experience leading people, implementing process/system improvements, ensuring SOX compliance, and preparing schedules to support monthly/quarterly reviews, quarterly audit and the 10Q & 10K reporting process. Exceptional candidates will be critical thinkers who can manage the Revenue close process, analyze the revenue accounting data, effectively present findings and business insight to Senior Management and welcome special projects to streamline Salesforce processes. Responsibilities Beyond operational duties, the role is expected to demonstrate strong leadership to continuously bring enhancement in our processes through innovation and provide support to our business partners. Lead the month-end revenue close by validating accruals, reviewing account reconciliations, journal entries, reserve models, and conducting fluctuation analysesEnsure compliance with GAAP standards, SOX controls and documentation, including an understanding of ASC 606Work directly with our internal and external audit team to support the audit by providing supporting audit schedules, evidence, and process overviewsIdentify and implement continuous improvement initiatives to automate revenue accounting processes including reconciliation of data, reporting, and analysisManage a team at various levels to accomplish tasks accurately and within specified deadlinesManage and prepare schedules to support monthly reviews, quarterly audit, 10Q and 10K reporting processPartner with other Finance functions and collaborate with them from time to time to ensure alignment.Responsible for training, developing, coaching, mentoring and providing feedback to team members.Monitor compliance with Corporate Accounting instructions and applicable financial policiesAbility to quickly understand new processes identified and be ready to work on such processesAbility to work independently with the process owners to ensure that all tasks are completed on time and any changes communicatedCreating / maintenance of process documentation.Drive special projects through to completionRequired Skills/Experience12+ years of relevant professional experience with main focus on accounting operation/Shared Service Centre in a multinational dynamic environment and ability to deliver resultsAccounting, analyzing information, attention to details, deadline oriented, thoroughness in the deliverables, spirit to work as a team with excellent problem solving skillsDeep understanding in US SOX Compliance requirements with practical experiencesStrong domain expertise - knowledge of ASC 606 and other revenue recognition principlesUnderstanding of ERP systems and willingness to learn quickly. Knowledge of other tools such as Oracle, Workday Financials, Blackline, eGRC360, Tableau, Hyperion, Microsoft Excel, Slack, etc. is desirablePassion in process improvement and automationExcellent communication and interpersonal skillsAble to engage peers, team members and stakeholdersWilling to work in a challenging environmentStrong ability to respond quickly to various requestsMust be a self-starter - ability to self-motivate, adapt to change and work in a fast-paced environmentLeadership skills, including emotional intelligence, and the ability to manage a broad range of personalities and skill sets to work towards a common goalAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/30/2024 03:18 PM
Manager, Audits and Insights, Audits and Insights Team (AIT)
Amazon, Hyderabad, Any
DESCRIPTIONAbout Amazon.com Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. About the Team The Audits and Insights team (AIT) - SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Reinstatement (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.Key job responsibilitiesWe are looking for high-potential, flexible, innovative, and forward-thinking professional to join our team. You are expected to drive high-visibility, strategic and operational programs as well as lead process improvement initiatives. You should be equally comfortable digging into business requirements as you are driving key initiatives.We are looking for candidates with a record of owning and executing strategic, cross-functional business and operational initiatives as well as partnering with other teams to drive key business improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also analyze operations' data and processes to identify key seller issues/challenges that will help us improve our processes and provide higher value to our Sellers and Buyers. This is an opportunity that requires a critical thinker with organizational, problem-solving, people management and communication skills. At the core of the position is passion for protecting Amazon's reputation and the seller experience and trust. Key job responsibilities-Own the Seller and Buyer Audits process across multiple programs, insights generation through audits and drive them through to completion with respective stakeholders. -Lead teams of dedicated program and audit leaders and ensure high quality people management , assist in their career growth through coaching and development along with driving team engagement• Define and drive business goals and metrics that allow for accurate measurement and traction towards solving the business objectives, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals to the senior leadership-Ensure the sanctity of the metrics produced by the team and if required, escalate timely by identifying early warning signals- Build a data oriented culture, adoption of business or process improvement initiatives to achieve operational and business goals- Own and manage stakeholder communication across multiple lines of business on milestones, process changes, escalations, etc by liaising across functions to drive initiatives and help clear issues and bottlenecks- Establish/Validate on defect mental model for new programs and ensure compliance to the mental model - Support goals baselining along with the Audit program leads -Monitor progress against goals, anticipate and mitigate risks.Ensure seamless delivery through effective mechanisms such as WBR/MBR/QBR - Identify and resolve complex issues. Take swift decisions under ambiguous circumstances -Drive key organizational metrics, initiatives & goals across hiring, training, development, employee engagement, RnR and performance managementWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of team management experience- Experience implementing repeatable processes and driving automation or standardizationPREFERRED QUALIFICATIONS- Experience defining program requirements and using data and metrics to drive improvements- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 03/27/2024 08:51 AM
Account Mgmt Associate- IT, International Seller Growth (N3S)
Amazon, Hyderabad, Any
DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams.Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers' business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellencePREFERRED QUALIFICATIONS - Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellenceSalary: . Date posted: 04/04/2024 09:31 AM
Customer Service Associate - Language Specialist, Amazon
Amazon, Hyderabad, Any
DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Portuguese-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Portuguese and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Portuguese-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - B2 certification in Portuguese. - Must be fluent in Portuguese and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Portuguese. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.PREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM
Manager II, Catalog, Listing Services
Amazon, Hyderabad, Any
DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, millions of Sellers use our Marketplaces and, thereby, contribute to the success of Amazon. We continue to aggressively worldwide. ISS Listing Services is a central function across International Seller Services (ISS) org to enable resolution of listing blockers for Selling Partners (SP) and partner internal teams. We envision to become the "go-to team" for Selling Partners, Account Managers, Selection, Tech and other internal teams to enable programs and products aimed at providing seamless listing experience on Amazon marketplaces WW. Our programs are guided through 3 main pillars - (1) Selection Recovery Solutions - aimed at building solutions to recover selection that is impacted due to various gaps in listing tools, (2) Services to improve Strategic Seller listing experience - aimed at implementing programmatic solutions to reduce listing friction for identified Sellers (ex: Brand Owners), new marketplace launch, cross-listing selection etc., (3) Product collaboration to improve Seller experience at scale - aimed at collaborating with relevant product teams for improving listing tools and enabling high quality selection on Amazon. Key Responsibilities:(1) Establish scalable processes to execute/manage programs (2) Work with multiple stakeholders including Account managers, product teams, program owners to define/implement initiatives.(3) Developing mechanisms to collect/surface voice of Sellers, product improvement ideas and work with leadership to influence product team to prioritize them in roadmap.(4) Contribute to developing a 3-year vision and roadmap for the team.(5) Manage staffing/schedules, quality and Change/Kaizen initiatives.(6) Write documents, own and drive monthly/weekly business reviews with stakeholders WW.(7) lead, coach and mentor team through regular one-on-ones that focus on improving performance metrics and career growth.(8) Participate in hiring/building the team & raising the bar in hiring.Basic qualifications:(1) Excellent communication skills in written and spoken English with the ability to face stakeholders and partners in a professional and mature manner. (2) Experience in program management or Catalog systems/processes in the consumer Internet space.(3) B.Tech/M.Tech with post qualification experience of 7+ yrs. (3) Proven ability to manage reporting and analysis.(4) Ability to work with IT systems, understand and work with SQL/DW.(5) Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.(6) Demonstrated ability to lead, develop, and manage a group of people. (7) Demonstrated ability to deliver a positive Seller/customer experience. (8) Ability to support Business and provide solutions to Seller/customer pain points. (9) Ability to adapt well to changing circumstances, direction and strategy. Preferred qualifications:(1) M.B.A from top tier B-school having relevant people management experience. (2) Experience working directly with technical teams. (3) Strong time-management skills; ability to thrive in a fast-paced environment and to manage multiple, competing priorities. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- Experience leading process improvements- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries- 5+ years of program or project management experience- B.Tech/M.Tech with post qualification experience of 7+ yrs.PREFERRED QUALIFICATIONS- Knowledge of data mining using SQLSalary: . Date posted: 04/06/2024 09:31 AM
Customer Service Associate - Language Specialist, Amazon
Amazon, Hyderabad, Any
DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Italian-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Italian and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Italian-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - B2 certification in Italian. - Must be fluent in Italian and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Italian. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.PREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM
Customer Service Associate - language Specialist, Amazon
Amazon, Hyderabad, Any
DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Spanish-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - B2 certification or equivalent in Spanish. - Must be fluent in Spanish and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Spanish. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.PREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM
Manager Sales
Siemens, Hyderabad, Any
Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We'll open up endless possibilities for you to do just that; make the important things a reality!What you would be doing?Responsible for achieving the assigned order income target for LV MotorsOrder acquisition from Direct / Indirect customers (through Channel Partners) inthe assigned region.Plan, develop and achieve business targets in End Users, EPC & OEM segments.Should be able to identify new business opportunities from new markets & segments.Systematic sales approach, support CRM process and ensure the Data Quality, market transparency .Effective account management of Top Retention and Conversion Customers.Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives.Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional eventsEnhance Net Promotor Score by enhancing overall satisfaction of customers.Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc.Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We'll open up endless possibilities for you to do just that; make the important things a reality!What you would be doing?Responsible for achieving the assigned order income target for LV MotorsOrder acquisition from Direct / Indirect customers (through Channel Partners) inthe assigned region.Plan, develop and achieve business targets in End Users, EPC & OEM segments.Should be able to identify new business opportunities from new markets & segments.Systematic sales approach, support CRM process and ensure the Data Quality, market transparency .Effective account management of Top Retention and Conversion Customers.Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives.Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional eventsEnhance Net Promotor Score by enhancing overall satisfaction of customers.Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc.How do you qualify for the role?Candidate with an Engineering Degree in Electrical with 3-8 years of Sales and channel handling experience preferably in LV MotorsWe would be happy to welcome you to our Siemens Family, please feel free to apply on the website. If shortlisted, we will be calling you for next steps soon.You will be performing this from Hyderabad, Telangana location, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We're Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.Salary: . Date posted: 04/13/2024 08:35 PM