Communications Specialist Salary in Hyderabad - PayScale

DESCRIPTIONThe Communication trainer facilitates training of all specialists in Account health support team, drives initiatives and programs to improve voice/written performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training approach is to facilitate communication coaching basis market place level nuances for new hires that inspires a focus on their speaking and written quality.Key job responsibilitiesContinuous learning initiatives are developed as a team, with peers at other support organization, and with the quality and instructional design as a whole. You will be responsible for designing, building, auditing content, and using data to determine the effectiveness of communication training initiatives. A solid applicant should be able to display not only the capability to train, but also the ability to care about performance, coach, analyze data and improve upon existing processes. You will also engage in coordinating and handling all aspects of training needs for the local site and network. Coordination includes, but is not limited to, scheduling all training classes and needs, leading all required onboarding tasks owned by the Training team for new hires, driving engagement of new hire classes, keeping a keen eye on opportunities to care about engagement on the team and site level, tracking, and reporting completion of all trainings at a site level. The Communication trainer should also possess good process improvement background that focuses on driving initiatives in not only the training space, but also on a site and network level.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· Previous experience of 3 years in training.· Certified Communication trainer with good communication skills – oral and written· Good interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally· Knowledge of MS Office Tools. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Chrome and Outlook.· Time Management, prioritization and organization· Adaptability for a rapidly changing environment and requirements, Flexibility to work in different shifts.· Ability to analyze, identify issues and recommend solutions.· Ability to build reports and dashboards for monitoring performance during training.PREFERRED QUALIFICATIONS· A graduate in any field of study. · High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge· Creative problem solvers and good analytical skills· Good mathematic and organizational/time management skills· Resilient, cares about others development, and displays ownership for one’s own personal development and a desire for career progression· Consistent record of process improvement within the training department · Comfortable in a fast-paced, multi-tasked, high-energy environment

DESCRIPTIONThe Global Accounts Receivable team is seeking a self-driven FinOps AR Controllership Specialist with good owner’s mindset, relentless customer advocacy, and frontline obsession to join the global AR team. The Controllership Specialist will be responsible for executing projects and analyses to support our controllership framework to identify and assess risks, evaluate control effectiveness, partnering with service center and tech teams to ensure adequate controls are implemented for systems or tools to mitigate risks and address control gaps. In this role, you will collaborate and work closely with various stakeholders across the company, such as Finance, Legal, Accounting, and the FORI team. A key responsibility is to understand our processes and projects so as to anticipate emerging risks and preemptively design mechanisms to avoid it.The candidate has the ability to deep dive complex system design, data flows and related business processes. You identify and solve complex issues and collaborate with stakeholders on resolution, insisting on the highest standards. You identify the need for improved controls to address risk and proactively propose control solutions. You develop and execute data analysis processes that are scalable and auditable. You have a demonstrated ability to deliver multiple, high priority projects; managing numerous stakeholders including influencing without authority; developing robust project documentation; defining and executing communication and change management plans; evaluating control effectiveness; understanding both project and enterprise risks and how to address them. You have the ability to analyze data and identify patterns, draw conclusions, and leverage risk management concepts to prioritize remediation efforts. This is an individual contributor role that will count with execution support from a dotted line organization, including analysts and support staff of ~400 across the globe. This specialist must be strategic and detail oriented, have good accounting and finance skills, robust interpersonal and influencing skills (this role will have frequent communication with senior leadership), good organizational and project management skills. Key job responsibilitiesPerform application deep dives to understand end to end system workflows, upstream and downstream dependencies, and related business processes- Conduct risk assessments and control evaluations to identify gaps and provide remediation recommendations to process owners. - Ensure follow through on control plans and assist with maintenance, review, and update of SOPs and controls.- Assess and surface risks - Contribute to the development of training materials to increase risk awareness across AWS AR.- Collaborate and work closely with various stakeholders across the company to stay informed on emerging risks and remedial action.- Manage select ad-hoc projects to drive further understanding of the process and business.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- - 8+ years of tax, finance or a related analytical field experience- - 8+ years of Accounts Receivable experience- - 6+ years of applying key financial performance indicators (KPIs) to analyses experience- - 8+ years of building financial and operational reports/data sets that inform business decision-making experience- - Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 6+ years of controllership or compliance experience- - Experience performing ad hoc analysis using advanced ExcelPREFERRED QUALIFICATIONS- - 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- - 8+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- - MBA, or CPA- - Knowledge of SQL/ETL

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Quality Assurance Specialist.At TTEC, our 50,000+ global employees help some of the world's most prestigious brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life by providing quality assurance for customer contact centers.The Quality Specialist is responsible for monitoring and evaluating representatives in an innovative new program. The emphasis is on building an environment that is supportive of Best-in-Class customer-centric culture and ensures the programs and representatives incorporate our core values into their daily job responsibilities. This includes monitoring interactions with clients, coaching (if applicable for program), and tracking the measurable delivery of quality service and care to ensure client and program standards are maintained or exceeded. What you'll be doingPromote teamwork and help develop a premier culture within the department and throughout the program that is founded upon exceptional customer serviceActively work towards QA Department goals and implementation of processesAs required, participate in calibration sessions and meetings with Training and OperationsPrepare performance evaluations of the Representatives and interactions with clients to help the employees get a better sense of their strengths and opportunities for developmentEvaluate performance in accordance with standards and with the intent of helping our representatives to be Best-in-ClassSuggest improvements and develop unique ideas to improve the client experience and keep the program second to noneMonitor live and/or recorded agent interactions with customers to ensure adherence to client and TTEC standardsConduct 1-1 coaching sessions with representatives to deliver feedbackComplete special projects and developmental opportunities Participate in any Operational re-current training and departmental meetings to stay abreast of changes within the programQuality Specialist will be scheduled to support Operations each month. What you'll bring to TTECHigh School Diploma required; college degree preferred.Experience3+ years of public relations, public affairs, sales, marketing, or customer service experience.A passion for exceptional customer serviceData entry and proofreading skills requiredAbility to interact effectively with all levels of employees and managementExcellent PC navigation skills, with proficiency in Microsoft OfficeSuperior oral, written and interpersonal communication & presentationExcellent organizational and time management skillsAbility to think differently, provide new solutions to old problems and have a “can do” spiritStrong attention to detail & active listeningProven ability to perform in a fast-paced environment & be flexible in an ever-changing business environmentEnsure flawless execution in quality actions and strategiesAbility to work in a team environment as well as autonomouslyMaintain a positive work environment that fosters team performance and supports the culture and values of the organizationAble to work a flexible schedule to include extended evening and weekend hours as needed on a limited basis

DESCRIPTIONAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Position description: Account Health Support (AHS) Specialist Location: Hyderabad, India Language requirements: English & Hindi Process type: Voice Process (Inbound and Outbound Calling) with North America SellersShift requirements: Night Shifts and Rotational week offs (should be flexible to work as per business requirements)The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience. As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing. Key job responsibilities Meets predetermined and assigned productivity targets and quality standards Achieves quality (quality audits), while maintaining productivity (tasks per hour) Considers the impact these goals have on the Seller, the Buyer, and the Company Works in accordance with the SOP's to provide consistent and great Seller experience on each and every contact Understands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows May perform tasks which are not guided by established policies and procedures Leverages appropriate tools and applications to dive deep into investigation issues using data Demonstrates flexibility to transition within queues and understands/adheres to workflow directions Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum Proactively communicates with management for any time off request Handles every work-item as per SOP and works on task in FIFO order (first in, first out) Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsPREFERRED QUALIFICATIONS- 1+ years of customer service experience

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Systems Integration Senior Specialist to join our team in Hyderabad, Telangana (IN:TG), India (IN).Design, develop, unite test, deploy and document the rest web service applications using Java, SpringBoog framework adhering to thearchitectural principles, best practices and laidout standardsTranslate business requirements in to detailed technical specification and work with technical lead and architect to get thearchitectural approvals complying to the customer platform level standards and nfrsTroubleshoot the issues, perform peer reviews and ensure that enhancements meet the required performance standardsBachelors degree in Computer Science or equivalent3:8 years of experience in Java, Spring BootExposure to Azure Spring Apps, Azure Service Bus, Enterprise Integration patternsExpertise in integrating DB patterns with Spring JPAKnowledgeable in software development design patterns Nice to haveSolid experience on unit test frameworks using JUnit, Mockito or PowerMockExperience in Insurance domain is a plusGood to have GIT, Swagger, any middleware tech such as Active MQ or Azure Service BusGood API skills technology such as Rest WebserviceExperience on XML, XSLT, and JSONExperience on CICD tools such as SonarQube, Git ActionsExperienced on Agile methodology.Excellent written and verbal communication skills.LI:INPASAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM

BASIC QUALIFICATIONSBachelor's DegreeExperience of working in standards-based professional work environment.Participated in an Integrated Project Team or served as part of team to complete a general projectFamiliarity/ experience compiling MIS reportsIncident response & management experienceExperience with Microsoft Office tools.Proficient verbal and written communicationDESCRIPTIONAmazon Data Services India Private Limited ("ADSIPL") is looking for a Data Center Security Specialist to join our expanding Data Center Operations team in India. Our ideal candidate is detail-oriented, innovative, and professional. They have a passion for delighting customers, teamwork, and continuous improvement. The Data Center Security Specialist role encompasses oversight of contract employee deliverables and collaboration with Data Center Managers in order to devise security strategies, achieve financial targets, and to improve the overall operational security within our Data Centers in India. They will report to the Area Security Manager responsible for their Data Center Campus.Responsibilities Coordinate the activities of a professional contract guard force- Interface with and assist in mobilizing vendors involved in system repairs and new security construction- Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed- Foster working relationships to educate data center stakeholders on false alarm reductions- Extract metrics and observe improvements by looking at and analyzing data- Verify Data Center security programs are delivered to meet defined global security standards- Develop strategies for improving electronic surveillance and access controls- Draft reports and prepare presentations on the status of physical security operations- Collaborate with managers in writing and implementing security processes and procedures- Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards- Be able to travel between local sites as needed, up to 50% of the workweek.Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationKey job responsibilitiesCoordinate the activities of a professional contract guard force- Interface with and assist in mobilizing vendors involved in system repairs and new security construction- Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed- Foster working relationships to educate data center stakeholders on false alarm reductions- Extract metrics and observe improvements by looking at and analyzing data- Verify Data Center security programs are delivered to meet defined global security standards- Develop strategies for improving electronic surveillance and access controls- Draft reports and prepare presentations on the status of physical security operations- Collaborate with managers in writing and implementing security processes and procedures- Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards- Be able to travel between local sites as needed, up to 50% of the workweek.Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS1+ years of incident response & management experience3+ years of experience with Microsoft Office tools.PSP certifiedData and trend analysisSalary: . Date posted: 04/10/2024 09:19 AM

BASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- 10-24 months of work experience.- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Good communication skills - Transportation Specialist will be facilitating flow of information between external parties- Proficiency in Advanced Excel (pivot tables, vlookups)- Ability to handle and interpret large sets of data- Demonstrated ability to work in a team in a very dynamic environmentDESCRIPTIONROC OverviewROC (Relay Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Trans Ops SpecialistA Trans Ops Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at ROC works across two verticals - Inbound and Outbound operations.Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.Key job responsibilitiesResponsibilities include, but are not limited to:Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Stakeholders, Fulfillment Centers) • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. • Develop and/or understand performance metrics to assist with driving business results. • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC. • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and present in a review forum. Providing real-time customer experience by working in 24*7 operating environment.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Master's degree in Operations or in a related field will be preferred.- Experience with SQLSalary: . Date posted: 04/10/2024 10:16 PM

DESCRIPTIONJob Description for Transportation Specialist– NOCNOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.Purview of a Trans Rep:A Trans Rep at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works Outbound operations. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Rep on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilitiesResponsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from databases using Excel to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Good communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. .Providing real-time customer experience by working in fast pace operating environment.About the teamTrans specialist will be working a 9 hr shift and will be working on basic tasks like track and trace, customer comms, adhoc booking, cancellation of additional trucks by analyzing the volume patterns, container management etcWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSBASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with ExcelPREFERRED QUALIFICATIONS- Experience with SQL

BASIC QUALIFICATIONS- 2+ years of Microsoft Office products and applications experience- Experience with Payroll Systems, HRIS- Experience with PeopleSoft- Experience into Product Support ManagementDESCRIPTIONThis is a contract role for 6 months (with a possibility for extension) to support a globally diverse group of customers that utilize Amazon's Time and Attendance (TAA) product/s with primary focus on a a 3rd party system of record (Kronos). Scope of role/work:*Provide process/system ticketing support for a diverse global customer base*Respond to system inquiries with a high degree of quality; troubleshoot customer reported issues*Ensure timely resolution or escalation; prompt communication on progress per service level agreement/s (SLA), up to and including resolution*Aid in the creation and maintenance of standard operating process and procedure documentation (SOP)*Brainstorm ideas that improve customer experienceKey job responsibilities*English communication skills (both verbal and written)*Experience in supporting a diverse customer base, both technical and non-technical*Relevant work experience in a similar role (HR support/customer engagement)*Strong time management skills; an ability to prioritize work independently*Display organizational skills with exceptional follow through and attention to detail*Exhibit a strong sense of ownership and bias for action; a solid sense of accountability*Serve multiple customers with varying degrees of system knowledge/functionality*Conduct deep dive / research / analysis for a variety of escalations*Analyze issues & trends and provide short & long term solutions*Conduct refresher training, educate, and mentor customers and peers on tools and resources for adoption*Work closely with HR peers / partners and various partnering support teams*Reporting and Analytics (Metrics): support the team by preparing weekly and/or monthly reports. *Provide detailed analysis of support (ticketing) volume, service-level agreements (SLAs), time to resolve (TTR), and ticketing trends as neededA day in the lifeThe day-to-day of this role is in support of a high volume ticketing queue. Although customer engagement is primarily through ticketing correspondence, other communication channels are also utilized (email, direct messaging, etc.). A person in this role is expected to support ~20 tickets/day (ticket volumes vary throughout the year)About the teamThe team, known as Time and Attendance Product Support (TAPS), is part of a larger network of centralized support services within the People Experience & Technology (PXT) organization. Because our team's support has a direct impact on Amazon employees receiving timely and accurate pay, it is critical for a person in this role to be adept in prioritizing competing escalations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 2+ years of case management experience- Experience working with diverse or differing data sets including creating and compiling data into a final distribution for management consumptionSalary: . Date posted: 04/22/2024 10:47 PM