BASIC QUALIFICATIONS - 2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment - Expertise developing, planning, implementing and assessing training; - Demonstrated experience developing training materials, job aids and online tutorials; - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Passionate about adult Learning; striving to provide the perfect Trainee experience- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and- High Level of Ownership and Self-DriveDESCRIPTIONAmazon is looking for a Trainer who is committed to delivering a high quality classroom experience for Specialists on the Account Health Support team. This role requires a Customer Obsessed individual who can bring the energy and enthusiasm required to be successful in an adult learning environment. If you are passionate about teaching others, excited by the challenge of developing Amazon's employees in a dynamic and ever evolving space, this is the right role for you.The AHS Trainers are responsible for delivery and coordination of new hire, cross-skill, continuous education, and process change trainings for our Specialists. This role coordinates directly with AHS Operational Leadership, Specialists, Program Managers, Subject Matter Experts, Quality Auditors, other Trainers etc., to ensure all trainings are conducted on-time and with sufficient resources and facilities. Training delivery will include facilitating a blended learning model of classroom lecture, individual and group hands on sessions.The first impression for all Specialists joining the Account Health Support team - professional, consistent and enthusiastic presentation is critical in this role. Foundational to success will be having the confident communication required to capture the attention and focus of up to 25 students in an adult learning setting.Key job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily 1 to 1 sessions with trainees;• Track and providing weekly debriefs and reporting to the AHS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 25 people in a class, including participants at the managerial level;• Act as an effective people manager during mentored production periods during training.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Experience in a technical training role; - Training experience specific to a contact center environment; - Bachelor's degree or significant college course work, in communication, education or related field; - Experience working with Learning Management Systems (LMS).Salary: . Date posted: 04/04/2024 10:19 PM

Training Manager

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM